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PUBLIC RELATIONS:
CREATING AWARENESS,
  MAKING AN IMPACT
     April 19, 2012
BlissPR Overview
BlissPR is a full service communications firm that helps B2B companies
differentiate themselves through ideas & thought leadership
                                                 leadership.




    Founded in 1975
                                           Our Practice Groups
    Offices in New York,
                                             Financial services
     Chicago, St. Louis and
     Atlanta                                 Professional
                                              services
    Members of WorldCom,
     largest independent                     Healthcare
     network of PR firms




                                                                         2
Today s
               Today’s Agenda

•   PR Myths
•   How does PR work?
•   Building brand awareness
           g
•   Tips for media success
•   Developing a PR strategy
           p g            gy
•   Where do you go from here?




                                 3
PR Myths

•   PR = Press Release
•   You can turn to it sporadically when there’s time
•   The media never gets it right
•   You should see immediate results
•   It’s impossible to measure its effectiveness
•   You can offload PR to an intern




                                                        4
What is PR?

“Public relations is a strategic communication
 Public
    process that builds mutually beneficial
   relationships between organizations and
                  their publics.”




                                                 5
PR: Old vs. New Approach




By Bruno Clement, Workstream
                                                  •6
communicating with target audiences
   wherever they may be listening, talking




 Traditional
                                   Your own        Exhibitions
    Media
    M di              Blogs,
                                    website,     (on-site media
(print, online,   communities &
                                  newsletters,     interviews,
 broadcast,        social media
                                  communities    events/demos)
    radio)




                                                                  7
PR leverages a variety of tools…

                   Core C t t
                   C    Content

                           Speeches,                     Social   Compendia:
 Bylined
 B li d                      Events       Webinars
                                          W bi          media:
                                                           di
            Interviews,                                           - News feeds
 articles                  (in-person,      and         Twitter,
              quotes                                                - Microsite
and posts                 associations,   podcasts    Slideshare,
                              digital)               communities      - Report




                                                                                  8
Maximum Impact: Integrated
                 p         g
                                     Piece of
                                     Content
                                     C t t
     Blog                    Press                  New Biz
                                                                      White Paper
   Comments                 Release                 Support
  LinkedIn                 Client     Expert     Bulk Email   News    Bylined
               Twitter                                                           Webinar
    Q&A                  Newsletter Commentary     Alert      Pages   articles

       Influencer          Video Interview          SEO/Landing             Email to
        Outreach               Series                  Page                Prospects



Successful integrated marketing campaigns often center around
content that can be leveraged across multiple channels.

The ability to develop clear and compelling messages backed by
realistic and impactful marketing strategies is the key to
any successful public relations program.
                                                                                           9
Why Does PR Matter?

Amid pink
slime,
consumers
want details                   Goldman
about their                    Sachs and a
food                           culture-
                               culture
–USA Today
                               killing
                               lesson being
                               ignored
                               –Fortune


                                              •10
PR Moves People to Action




                            11
PR Builds Trust, Credibility

• Builds relationships, not contact lists
• Creates dialogue, not email chains
• Fosters peer to peer interaction not vendor to
                        interaction,
  customer transactions
• Highlights specialized expertise not silos
                          expertise,
• Showcases thought leadership, not marketing
  spea
  speak
• Demands ongoing engagement, not
  p j
  project or sales mentality
                           y
                                                   12
Why Does Trust Matter?




                         13
What Do People Trust?
           p




                        14
Developing a PR Strategy

                                          Analyze
                                          Media
                                          Landscape:
Research              Compare             Competitive audit,
Internal              Against             Media trends

Dynamics:             External
                      Dynamics
• Interview TMA                                                                  Develop
  board & key         • Competitive
                        landscape        Audit Social                            integrated
  committee
  members               review           Conversations:          Develop         content
• Review existing g   • What is your                             o eac g
                                                                 overarching
                        market
                            k t          Social chatter,
                                                 chatter                         initiatives
  marketing
  materials, plans,     position?        primary influencers,    program         & timeline
                                         digital news, SEO
  website             • Where is there
                                         keywords
                                                                 messaging
• Identify key          opportunity?                                             • Multi-platform
  business            • How do others                                            • Audience-
  objectives and
     j                  currently
                                                                                   specific
  differentiators       perceive you?
• Conduct
                                         Survey                                  • Trackable
  content audit                          Stakeholders &
                                         Prospects:              Set goals,
                                         Interview current and   metrics
                                         potential members,
                                                i l     b
                                         relevant 3rd parties    • Measurement
                                                                   dashboard
                                                                                                    15
Key to Success: Focus
Find your sweet spot and make it central to y
     y           p                          your
strategy

Optimize that in as many ways as possible
                       y   y


Center your plan on a few key themes that
address your members’ needs and support y
        y                         pp your
brand

Unify members around brand attributes &
messages; without their support, your efforts fail

Set goals and reasonable timelines, but have the
flexibility to adjust as you go
                                                     16
Tactics & Tools Come Last
       Don’t spray your message!




Have clear objectives, goals, benchmarks
  for each platform and each campaign
                                           17
Developing Media Relationships
• Strategic targeting: do your homework
• B clear about your expertise; diff
  Be l       b t             ti  differentiate
                                         ti t
• Have a timely purpose for calling (and
  understand media definition of “timely”)
                                  timely )
• Appeal to human nature: compliment; mention a
  recent story
             y
• Be a resource: what can I do to help you?
• Balance your agenda with theirs
           y      g
• Be responsive; respect deadlines


                                                  18
Measuring Success
Prioritize which marketing goals matter most for the program.
Then, identify the right data to measure, including evaluating:



       Awareness: number of media mentions, surveys, website
       traffic/new visitors, SEO keywords, views of content, social
       t ffi /      i it         k      d    i     f   t t      i l
       mentions, influencer activation, Klout score


       Relationships/Loyalty: consistent presence in key media, RSS
                       /                                         SS
       subscribers, membership renewals, active members, repeat
       visitors, increase in social conversations


       Sales (or related actions): social-only offer clicks/redemption,
       registrations, event attendance, new members, donations


                                                                          19
What Are Your Options?

Agency
 • Retainer, Project
Freelancer
 • Retainer, Hourly
Full-time Staff
• Salary, Benefits
Grad Student
• School Credits, Hourly
          Credits
                                20
Next Steps

Listen    • Set news alerts and social listening program
            for keywords & your organization




          • TMA is an expert resource on _____
Answer    • W want members/prospects to ____
            We     t     b /          t t



          •   Your top priorities
              Y    t      i iti
Think
Thi k     •   What you want to change
          •   The type of help you most need
About     •   External trigger points

                                                           21
Final Thoughts: PR Success

   People want to know about people
   (all content should tell a “people” story)


   Integration maximizes content impact
   (existing & new)


   Laser-focus on goals and metrics
   (what do you want people to do)


   Be nimble
   (revisit refine respond)
   (revisit, refine,

                                                22
Questions?

             Kellie Sheehan
             kellie@blisspr.com
             Twitter: @kshe
             Phone: 314-993-2117
             www.blisspr.com
             Blog.blisspr.com




                                   23

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Introduction to B2B Public Relations

  • 1. PUBLIC RELATIONS: CREATING AWARENESS, MAKING AN IMPACT April 19, 2012
  • 2. BlissPR Overview BlissPR is a full service communications firm that helps B2B companies differentiate themselves through ideas & thought leadership leadership.  Founded in 1975 Our Practice Groups  Offices in New York,  Financial services Chicago, St. Louis and Atlanta  Professional services  Members of WorldCom, largest independent  Healthcare network of PR firms 2
  • 3. Today s Today’s Agenda • PR Myths • How does PR work? • Building brand awareness g • Tips for media success • Developing a PR strategy p g gy • Where do you go from here? 3
  • 4. PR Myths • PR = Press Release • You can turn to it sporadically when there’s time • The media never gets it right • You should see immediate results • It’s impossible to measure its effectiveness • You can offload PR to an intern 4
  • 5. What is PR? “Public relations is a strategic communication Public process that builds mutually beneficial relationships between organizations and their publics.” 5
  • 6. PR: Old vs. New Approach By Bruno Clement, Workstream •6
  • 7. communicating with target audiences wherever they may be listening, talking Traditional Your own Exhibitions Media M di Blogs, website, (on-site media (print, online, communities & newsletters, interviews, broadcast, social media communities events/demos) radio) 7
  • 8. PR leverages a variety of tools… Core C t t C Content Speeches, Social Compendia: Bylined B li d Events Webinars W bi media: di Interviews, - News feeds articles (in-person, and Twitter, quotes - Microsite and posts associations, podcasts Slideshare, digital) communities - Report 8
  • 9. Maximum Impact: Integrated p g Piece of Content C t t Blog Press New Biz White Paper Comments Release Support LinkedIn Client Expert Bulk Email News Bylined Twitter Webinar Q&A Newsletter Commentary Alert Pages articles Influencer Video Interview SEO/Landing Email to Outreach Series Page Prospects Successful integrated marketing campaigns often center around content that can be leveraged across multiple channels. The ability to develop clear and compelling messages backed by realistic and impactful marketing strategies is the key to any successful public relations program. 9
  • 10. Why Does PR Matter? Amid pink slime, consumers want details Goldman about their Sachs and a food culture- culture –USA Today killing lesson being ignored –Fortune •10
  • 11. PR Moves People to Action 11
  • 12. PR Builds Trust, Credibility • Builds relationships, not contact lists • Creates dialogue, not email chains • Fosters peer to peer interaction not vendor to interaction, customer transactions • Highlights specialized expertise not silos expertise, • Showcases thought leadership, not marketing spea speak • Demands ongoing engagement, not p j project or sales mentality y 12
  • 13. Why Does Trust Matter? 13
  • 14. What Do People Trust? p 14
  • 15. Developing a PR Strategy Analyze Media Landscape: Research Compare Competitive audit, Internal Against Media trends Dynamics: External Dynamics • Interview TMA Develop board & key • Competitive landscape Audit Social integrated committee members review Conversations: Develop content • Review existing g • What is your o eac g overarching market k t Social chatter, chatter initiatives marketing materials, plans, position? primary influencers, program & timeline digital news, SEO website • Where is there keywords messaging • Identify key opportunity? • Multi-platform business • How do others • Audience- objectives and j currently specific differentiators perceive you? • Conduct Survey • Trackable content audit Stakeholders & Prospects: Set goals, Interview current and metrics potential members, i l b relevant 3rd parties • Measurement dashboard 15
  • 16. Key to Success: Focus Find your sweet spot and make it central to y y p your strategy Optimize that in as many ways as possible y y Center your plan on a few key themes that address your members’ needs and support y y pp your brand Unify members around brand attributes & messages; without their support, your efforts fail Set goals and reasonable timelines, but have the flexibility to adjust as you go 16
  • 17. Tactics & Tools Come Last Don’t spray your message! Have clear objectives, goals, benchmarks for each platform and each campaign 17
  • 18. Developing Media Relationships • Strategic targeting: do your homework • B clear about your expertise; diff Be l b t ti differentiate ti t • Have a timely purpose for calling (and understand media definition of “timely”) timely ) • Appeal to human nature: compliment; mention a recent story y • Be a resource: what can I do to help you? • Balance your agenda with theirs y g • Be responsive; respect deadlines 18
  • 19. Measuring Success Prioritize which marketing goals matter most for the program. Then, identify the right data to measure, including evaluating: Awareness: number of media mentions, surveys, website traffic/new visitors, SEO keywords, views of content, social t ffi / i it k d i f t t i l mentions, influencer activation, Klout score Relationships/Loyalty: consistent presence in key media, RSS / SS subscribers, membership renewals, active members, repeat visitors, increase in social conversations Sales (or related actions): social-only offer clicks/redemption, registrations, event attendance, new members, donations 19
  • 20. What Are Your Options? Agency • Retainer, Project Freelancer • Retainer, Hourly Full-time Staff • Salary, Benefits Grad Student • School Credits, Hourly Credits 20
  • 21. Next Steps Listen • Set news alerts and social listening program for keywords & your organization • TMA is an expert resource on _____ Answer • W want members/prospects to ____ We t b / t t • Your top priorities Y t i iti Think Thi k • What you want to change • The type of help you most need About • External trigger points 21
  • 22. Final Thoughts: PR Success People want to know about people (all content should tell a “people” story) Integration maximizes content impact (existing & new) Laser-focus on goals and metrics (what do you want people to do) Be nimble (revisit refine respond) (revisit, refine, 22
  • 23. Questions? Kellie Sheehan kellie@blisspr.com Twitter: @kshe Phone: 314-993-2117 www.blisspr.com Blog.blisspr.com 23