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The document discusses using social media to build a brand. It recommends developing a new mindset that focuses on engaging with customers through social media to attract and educate them, rather than just selling to them. It also describes social media as a new way of ongoing two-way communication that is part of an integrated marketing strategy using new technologies to connect with a vast online community. The document encourages businesses that may still be hesitant about social media to get started using it for both online and offline efforts to leverage relationships and conversations.










