This document summarizes an event organized by Music 4.5 on November 20, 2012 at the Lewis Silkin Offices in London. The event focused on discussing social business models and new social features in music technology products and services. The agenda included presentations on managing and monetizing fans, rejuvenating audiences through video, social business models, reaching the social mass market, and new social features in music products. There was also a discussion on who owns the customer relationship. The event was organized by Petra Johansson of TwistedTree events and Rassami Hok Ljungberg of Rassami communications consultancy.