SlideShare a Scribd company logo
Social
Media
Marketing
An Approach for Today’s Growing Businesses
George Sloane
Where are Your
Customers?
Most are within 10-20 miles of
most smaller business locations,
almost all are online . . .
Social Media Marketing/ George Sloane
What are Customers Doing Online?
• Researching
• Comparing
• Reading reviews
• Sharing reviews
• Deciding to purchase
• Looking for coupons or
discount codes
Social Media Marketing/ George Sloane
Customers’ Demographics are Key
• Demographics describe your customers by characteristics
• Physical
• Economic
• Educational
• And other factors
• These descriptive identifiers help you know where to look to reach
customer groups and find others like them
• You could say these groups are “communities”
• Social media is all about communities of like minded individuals
Social Media Marketing/ George Sloane
Why Social Media?
• It is ever present with customers
• It can be targeted to
demographics and interests
• It excels at reaching the highly
coveted and massive
“Millennials” cohort
• It is immediate and responsive
• It is very measurable
Social Media Marketing/ George Sloane
Who Should Use Social Media
Marketing?
• Any business with a “community” niche
• Businesses with younger audiences
• Product manufacturers and marketers
and service providers of all kinds
• Retailers, wholesalers, and B2B and B2C
providers
Social Media Marketing/ George Sloane
When Should
Social Media Be
Used?
• The simple answer: All the time
• More specifically:
• When conducting a sale
• To recognize an event
• At a product/service launch
• To make an announcement
• To share advice, tips, and tricks
• To communicate directly with your
customer base
• And many more reasons . . .
Social Media Marketing/ George Sloane
How . . .
A Social Media
Marketing
Approach?
Assess your situation
Consider your objectives
Determine your goals
Outline your strategies
Execute your plan
Measure your results
Adjust your approach accordingly
“Rinse and repeat” regularly
Social Media Marketing/ George Sloane
Assess Your Situation
• Where are we at?
• Where do we want to be?
• What are our competitors doing?
• Do we know our customers?
Social Media Marketing/ George Sloane
Consider Your
Objectives
What do we want to do first?
How long will we commit to this?
What will success look like?
What are our short-term and long-
term ambitions?
When do we start?
Social Media Marketing/ George Sloane
Determine Your
Goals
• Be specific as to time, money,
and results metrics
• Have baselines
• Have some “easy” goals
• Have some “stretch” goals
• But don’t have too many goals
• Share the goals with your team
Social Media Marketing/ George Sloane
Outline Your Strategies
• Identify and assign actionable
strategies to each goal
• Set deadlines to implement
• Determine priorities
• Document and memorialize the
plan
Social Media Marketing/ George Sloane
Execute Your
Plan
Assign responsibilities and
accountabilities
Announce the formal plan
Align the needed resources
Kick off the efforts and campaigns
Social Media Marketing/ George Sloane
Measure Your Results
• Track, record, and review results
• Cross reference your data with results
• Share and discuss with your teams
Social Media Marketing/ George Sloane
Adjust Your
Approach
Accordingly
• Pledge to continue winning
results
• Investigate low performance
• Consider changes to low
performing approaches
• Determine discontinuation of
irreparable approaches
• Identify replacement approaches
Social Media Marketing/ George Sloane
“Rinse and Repeat” Regularly
• Like most business plans and
approaches this isn’t a one time
effort
• Regular evaluation and innovation
needs to be an imperative
• This process needs to evolve along
with customers, competition,
technology, and business conditions
Social Media Marketing/ George Sloane
Want More? Check Out Some of My
Other Slide Decks on This Topic
• Why Small Businesses Need a
Website and Social Media Program
• How to Develop a Social Media
Presence in 30 Days or Less
Social Media Marketing/ George Sloane
Thank You!
This Slide Concludes This Review
• For More Information, Please Contact George Sloane at:
• AnalyticDesignGuy.com website
• LinkedIn
• Twitter
• Facebook
• Google+
• Slideshare
• Goodreads
• Gmail: gsloane.business@gmail.com
• Phone: (203) 981-4488
Social Media Marketing/ George Sloane

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Social Media Marketing

  • 1. Social Media Marketing An Approach for Today’s Growing Businesses George Sloane
  • 2. Where are Your Customers? Most are within 10-20 miles of most smaller business locations, almost all are online . . . Social Media Marketing/ George Sloane
  • 3. What are Customers Doing Online? • Researching • Comparing • Reading reviews • Sharing reviews • Deciding to purchase • Looking for coupons or discount codes Social Media Marketing/ George Sloane
  • 4. Customers’ Demographics are Key • Demographics describe your customers by characteristics • Physical • Economic • Educational • And other factors • These descriptive identifiers help you know where to look to reach customer groups and find others like them • You could say these groups are “communities” • Social media is all about communities of like minded individuals Social Media Marketing/ George Sloane
  • 5. Why Social Media? • It is ever present with customers • It can be targeted to demographics and interests • It excels at reaching the highly coveted and massive “Millennials” cohort • It is immediate and responsive • It is very measurable Social Media Marketing/ George Sloane
  • 6. Who Should Use Social Media Marketing? • Any business with a “community” niche • Businesses with younger audiences • Product manufacturers and marketers and service providers of all kinds • Retailers, wholesalers, and B2B and B2C providers Social Media Marketing/ George Sloane
  • 7. When Should Social Media Be Used? • The simple answer: All the time • More specifically: • When conducting a sale • To recognize an event • At a product/service launch • To make an announcement • To share advice, tips, and tricks • To communicate directly with your customer base • And many more reasons . . . Social Media Marketing/ George Sloane
  • 8. How . . . A Social Media Marketing Approach? Assess your situation Consider your objectives Determine your goals Outline your strategies Execute your plan Measure your results Adjust your approach accordingly “Rinse and repeat” regularly Social Media Marketing/ George Sloane
  • 9. Assess Your Situation • Where are we at? • Where do we want to be? • What are our competitors doing? • Do we know our customers? Social Media Marketing/ George Sloane
  • 10. Consider Your Objectives What do we want to do first? How long will we commit to this? What will success look like? What are our short-term and long- term ambitions? When do we start? Social Media Marketing/ George Sloane
  • 11. Determine Your Goals • Be specific as to time, money, and results metrics • Have baselines • Have some “easy” goals • Have some “stretch” goals • But don’t have too many goals • Share the goals with your team Social Media Marketing/ George Sloane
  • 12. Outline Your Strategies • Identify and assign actionable strategies to each goal • Set deadlines to implement • Determine priorities • Document and memorialize the plan Social Media Marketing/ George Sloane
  • 13. Execute Your Plan Assign responsibilities and accountabilities Announce the formal plan Align the needed resources Kick off the efforts and campaigns Social Media Marketing/ George Sloane
  • 14. Measure Your Results • Track, record, and review results • Cross reference your data with results • Share and discuss with your teams Social Media Marketing/ George Sloane
  • 15. Adjust Your Approach Accordingly • Pledge to continue winning results • Investigate low performance • Consider changes to low performing approaches • Determine discontinuation of irreparable approaches • Identify replacement approaches Social Media Marketing/ George Sloane
  • 16. “Rinse and Repeat” Regularly • Like most business plans and approaches this isn’t a one time effort • Regular evaluation and innovation needs to be an imperative • This process needs to evolve along with customers, competition, technology, and business conditions Social Media Marketing/ George Sloane
  • 17. Want More? Check Out Some of My Other Slide Decks on This Topic • Why Small Businesses Need a Website and Social Media Program • How to Develop a Social Media Presence in 30 Days or Less Social Media Marketing/ George Sloane
  • 18. Thank You! This Slide Concludes This Review • For More Information, Please Contact George Sloane at: • AnalyticDesignGuy.com website • LinkedIn • Twitter • Facebook • Google+ • Slideshare • Goodreads • Gmail: gsloane.business@gmail.com • Phone: (203) 981-4488 Social Media Marketing/ George Sloane