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#DigSocial
Social Media Academy
Welcome to Social Media
Academy 2016
Ben Sharbaugh
@bsharbaugh
Didn’t	we	just	do	this?
Warnings	&	Considerations
You	might	not	need	an	institutional	Snapchat	account
Things	change	quickly
• 8	billion	video	views	per	day	on	Facebook
• 10	billion+	video	views	per	day	on	Snapchat	(up	400%	year	over	year)
• Mobile	device	photos	better	than	ever
• You	can	reach	thousands	instantly	with	your	phone’s	video	camera
• 360	degree	“VR”	is	available	to	anybody	with	YouTube	or	Facebook	
access
Don’t	forget
THANK YOU
@bsharbaugh
benjamin_sharbaugh@harvard.edu
Keynote Presentation
John Wihbey, Northeastern University
#DigSocial
Social Media Academy
Creating and Publishing 360° Multimedia
Tim Letteney, HMSC
#DigSocial
Social Media Academy
Creating	&	Publishing	360° Multimedia
@Timletteney
#digsocial
November	10,	2016
What	the	What?
• What	the	heck	is	an	HMSC?
• Why	360° content?
• How	do	you	create	360° Content?
• How	did	we	decide	what	to	shoot?
• What	was	the	impact?
• Where	do	we	go	from	here?
Why 360° Content?
• Visual	content	plays	very	well	on	social
• Immersive
• Interactivity
• High	share	rate
• Unique	(for	now)
• Perfect	fit	for	museums
• Social	media	à HMSC	websites	à attendance
How to Create 360°
Content?
• iPhone	Apps	such	as	Google	Street	View
• Specialty	cameras
• No	need	for	expensive	cameras	or	VR	rigs
On a Budget?
• Richo Theta
Harvard	Museum	of	Natural	History
Harvard	Semitic	Museum
Collection	of	Historical	Scientific	Instruments
What Now?
1. Produce	short	360	behind	the	scenes	videos
2. Pretend	to	have	answers	to	your	questions
Live Video on Social Media
Mike Petroff & Joseph Casciano, HPAC
#DigSocial
Social Media Academy
Live Video on
Social Media
Mike Petroff & Joseph Casciano
Facebook Live
Our Live Video
Examples
Periscope
Periscope
Art Museums Tour & Robobees
CS50 Lecture
Equipment
ikan FLY-X3-
PLUS
DJI Osmo
Moment Wide
Analytics
785,778
Video Views
Performance and Analytics
• Average watch time: 27 seconds
• Average peak live viewers: 2,112
o 0.048% of our total Facebook followers
Performance and Analytics
• Peak viewers reaches highest point
between 10-15 minutes into broadcast
• Reach is often higher to non-fans than to
existing fans
• 20%-25% “watch” with audio turned on
Takeaways
Editorial Considerations
• How is this different than edited video?
• What makes a good Facebook Live?
• How do we involve the audience?
• How do you keep the audience interested?
Thank you!
Questions? Comments?
#DigSocial
Social Media Academy
Break: 10:45 – 11:00am
Make Your Audio Shareable on Social Media
Catherine Seraphin, HPAC
#DigSocial
Social Media Academy
MAKE YOUR
AUDIO GO
VIRAL
(jk)
Catherine Seraphin
Multimedia Project Manager | HPAC
@CJSeraphin
Why can’t audio go viral? 🤔
Finding
shareable audio
takes too much
time
Must-share audio
clips are buried in a
story or longer
podcasts
Shareable audio
isn’t portable
You’re often doing
something when
you’re listening
Shareable audio
isn’t produced
for virality
Doesn’t translate
the same way
image, video, or
text does
Devices used most often to listen to podcasts
What are people doing when they’re listening?
Place your screenshot here
If you can podcast, PODCAST
› What audience need are you
fulfilling?
› What’s the podcast structure:
Interviews? Just hosts?
› What is your intended episode
timing: Weekly? Monthly?
› Do you have a plan to keep this
ongoing?
› Do you have the right equipment?
The right location?
› What is the podcast’s brand?
Harvard Voices
The four types of
audio people share:
› Audio explainers
› WHOA sounds
› Storytellers
› Snappy reviews
There’s a secret plan for audio success...
Another version...
Open-source
tool for
creating
audiograms
👉 github.com/nypublicradio/audiogram/
Questions?
Let’s talk audio:
@CJSeraphin
catherine_seraphin@harvard.edu
🙌
Generating Video Content for Social Media without a Production Team
Noah Leavitt & Craig LaPlante, HSPH
#DigSocial
Social Media Academy
Producing video
for social media
Social video challenges
Low engagement, short view length for longer,
interview-based videos
Many viewers watching with sound off
Modifying our video strategy
• Start captioning all videos
• Shorter lengths
• Graphic/animation intensive projects
Testing our ideas
State of Social Media
Custom video challengesCreative	Video	Project	Timeline	
Stock	Footage	Production	
Storyboard:	
	
Visual	Script:	
	
	
Stock	Footage	Selection:	
	
	
TIMELINE	
	
	
Week	1	
	
	
ê	
	
	
Week	2	
	
	
	
	
ê	
	
	
	
Week	3	
	
	
	
ê	
	
	
	
Graphic	Animation	
Research/Storyboard:	
	
	
	
	
Graphic	Design:
State of Social Media
Custom video challengesCreative	Video	Project	Timeline	
	
Rough	Cut	Versions	(4):	
	
	
	
	
Final	Version:	
	
	
Week	4	
	
	
ê	
	
	
	
Week	5	
	
	
	
ê	
	
	
	
Week	6	
	
	
	
ê	
	
	
	
Week	7	
	
Rough	Cut	-	Script/VO	adjustments:	
	
Rough	Cut	Versions	(4):	
	
	
Final	Version	(text	overlay	outsourced):
State of Social Media
Our solution:
Wibbitz
Creative	Video	Project	Timeline	
WIBBTIZ	PRODUCTION	
	
Copy	Article	into	Wibbitz	(text	or	URL):	
	
	
	
Edit	Text	Sections:	
	
	
Edit	Media	Sections:	
	
	
TIMELINE	
	
	
	
	
	
	
	
Day	1	
	
ê
Day	2	
	
ê
State of Social Media
Our solution:
Wibbitz
Creative	Video	Project	Timeline	
	
Further	Adjustments:	
	
	
Music	Selection:	
	
	
Download/Publish:	
	
	
Day	3	
	
ê
Day	4	
	
ê
Cost Considerations
• Three-month Wibbitz trial: $100 per video, including
access to Reuters, Getty, etc.
• Wocchit: $25 per video, but must produce 15 per
month
• Quality vs. quantity
• Money vs. time
• Main benefit: Streamlining the editing process
We still have questions…
• Still trying to gauge success (cost/views)
• What should we be measuring? Can we compare
video success to our web stories?
Wibbitz Example
Taking Great Photos with an iPhone
Kai-Jae Wang, HPAC
#DigSocial
Social Media Academy
Digital Photography
Big 3 of Photography
ISO – Aperture – Shutter Speed
1600, f 1.8, 1/50 s? What do all those numbers mean???
Composition
Rule of Thirds – Angles – Lighting
Does this photo make me look good?
Settings
Auto vs Manual – HDR – Backup
Digital Photography Basics
The Big 3 of Photography
ISO – Aperture– Shutter Speed
Big 3 – ISO
ISO
International Standards Organization
• Film Speed – ASA 50, 100, 200, 400, 800, 1600
• Higher ASA = Higher light sensitivity
• Higher ISO/ASA = Higher noise
Sensor size
35 mm – Canon 5D, Nikon D810, Sony A7R2, ect.
• Larger sensor = More pixels/Bigger pixels
Big 3 – Aperture
Aperture
F-stop
• Diameter of pupil of lens
• Lower the f-stop, the wider the opening
• Wider the opening, the more light
Depth of field
• Distance between nearest and furthest objects in focus
• Low f-stop, like f 1.2, provides shallow depth of field
• High f-stop, like f 64, all of photo will be sharp
Canon 50 Canon 50 Galaxy S7
f 1.2 $1,349 f 1.8 $125 f 1.7
Depth of Field
Big 3 – Shutter Speed
Shutter Speed
The time for which the shutter is open
• Slower shutter = More light/blurred motion
• Faster shutter = Less light/freeze motion
Shutter Speed
Composition
Rule of Thirds
Framing guidelines
• Image divided into 9 equal parts
• 2 equally spaced horizontal lines
• 2 equally spaced vertical lines
• Important compositional elements should be placed along
these lines or their intersections
Composition
Angles
Control the view of your photos
• Angle lens slightly above eyes looking down for flattering portraits
• Wide angle to set subject in scene
• Close-up for intimacy and detail
Composition
Lighting
Let there be light!
• Natural light is your best friend
• Clouds are good!
• Place subject in well lit area, but not in harsh, direct light.
• Avoid placing subject with light behind them, or ”backlighting”
• Exposure is determined by Big 3
Settings
Auto vs Manual
Manual
Pro:
• Full control of Big 3
• Ensure exposure is correct
• Allows for more creativity
Con:
• Slower to setup
• Requires calculations/planning
• Harder to learn
Auto
Pro:
• Camera controls everything
• Fast
• No thinking needed
• Usually properly exposed
Con:
• Often under/over exposes photo
• Doesn’t allow for creativity
Settings
Modes
Auto – Camera controls everything
Manual – Full manual control of camera
Sport – Fast shutter speed for freezing action
Night – Slow shutter for more light, higher ISO
Macro – Low f-stop for shallow depth of field
HDR – Combines 3 or more exposures with varying Big 3 settings to
provide the highest detail from dark to light (Use sparingly!)
Backup
Back It Up!
Cloud
Dropbox, Google Photos, Amazon, Facebook, etc.
Local
External hard drives, printed photos, burnt discs
Thank You!
The best camera
is the one you
that’s with you
– Chase Jarvis
Analytics on Social Platforms
Jeordan Legon, HMS
#DigSocial
Social Media Academy
Making Data Make Sense
USING SOCIAL ANALYTICS TO TELL THE HMS STORY
Jeordan Legon
Communications and External Relations
Harvard Medical School
Nov. 7, 2016
Video
• Knowing	what	to	
measure	is	most	of	
the	work
• Measurement	
requires	strategy
Goals and questions
Ways analytics help HMS
1. Staff meetings
2. Reports following big events
3. ‘State of the Community’ Report
Staff	Meetings
• Share	weekly	learnings
with	Comms team
• Share	most	viewed	
posts	from	social	
media
1. Staff meetings
2. Reports following big events
3. ‘State of the Community’ Report
White	Coat	Day	2016	Digital	Results
• 1	album	posted,	1	360°
photo	posted,	1	360°
video	posted
• First	year	using	360°
photos	and	video
Facebook
0
500000
1000000
1500000
Reach
111,500
1.15	
million
0
5
10
Posts
2015
2016
0
50000
100000
150000
Engagements
• 7	posts,	1,151,900	people	reached,	106,401	engagements
• Compared	to	2015:	75%	post	increase,	933%	reach	increase,	622%	
engagement	increase
106,401
17,100
7
4
1. Staff meetings
2. Reports following big events
3. ‘State of the Community’ Report
Growth of Digital at HMS
HMS site Facebook Twitter LinkedIn Instagram Email
1.8	mil	visits
12%	growth	during	year;	
could	be	significantly	better	
if	we	were	serving	mobile	
audience
467,829K friends	
250k	growth	during	year;	
highest	audience	
engagement	channel
170K	followers
Grew	followers	by	
120,000	- at	a	rate	of	
more	than	double	all	
competitors.
117K	followers
Launched	in	October	2015.	
Delivered	20,000	visits	to	
HMS	site.	
74K followers
Grew	followers	by	400%;	
largest	account	in	the	
med	education	field
56K subscribers
10K+ growth;	4	email	
newsletters	covering	
scientists,	alums,	
students,	thought	
leaders.
Other Digital	Accomplishments
• Moved	from	the	3rd	most	engaged	brand	in	the	medical	education	field	to	#1.
• Managed	16	web	projects	including:	External	Education;	Dept.	of	Biomedical	Informatics;		faculty	onboarding	site;	Interactive	campus	tour;	
and	Community	Values	update.
• HMS account	listed	by	CNN	as	a	top	Instagram account	in	the	science	field.
• Launched	social	live	video	streaming (Periscope) and	paid	social	campaigns	for	the	first	time.
• Launched	new	HMS	magazine	site: responsive	for	mobile and	more	visually	appealing
• Expanded	live	streaming	on	the	Internet	for	HMS	events.	101,000+	views	of	our	video	live	streams	from	around	the	world
How visitors find our articles
1. Biological	Origin	of	Schizophrenia
15,054	page	views--published	January	27,	2016
Overall Social Growth - Engagement
Engagement %	Change
Facebook 201,536 1,920%
Twitter 197,368 85%
LinkedIn 4,890 84%
Instagram 112,033 446%
YouTube 3,026 57%
Periscope 7,490 NA
Total 526,343 214%
Market Growth -Engagement
Best Posts - Facebook
Best Posts - Instagram
Best Posts - Twitter
• Web	site	traffic	
• Email	marketing
• Initiative	spotlight
• Key	takeaways	
State of the Community Report
also includes:
Key	Takeaways
• Growth on Twitter is slowing, but it is still a strong traffic driver
• Facebook remains the strongest channel for volume
• LinkedIn has low engagement, but high traffic and the highest
percentage of quality traffic
• Instagram continues to climb, but how to convert this audience
remains a question
• Audience appetite for interactive experiences is increasing
• Visuals are an imperative, longer optional
Key	Takeaways
• Paid social works for driving traffic and conversions; we need
to begin to refine our approach
• Better user path and experience needed on content to convert
visitors once they leave social sites
• Better community management on channels is needed to
create a less passive content experience and stimulate further
growth
• Our persistence on experimentation and isolating competitive
advantages is paying off in-market
• Live video and 360 capabilities offer enormous opportunities for
larger reach and deeper engagement
Tools
Chartbeat Simply	Measured Google	Analytics
“I didn’t know
what the
audience
actually
wanted.”
Questions?
@jlegon
jeordan_legon@hms.harvard.edu
www.jlegon.com
Snapchat Campaigns
Mary Cappabianca, IOP
#DigSocial
Social Media Academy
SNAPCHAT CAMPAIGNS
Mary Cappabianca
Institute of Politics
@harvardiop
Why I didn’t want to use it
• Concerns about lack of analytics
• Only lasts for 24 hours
• How does it work to tell a story?
• Another platform to worry about posting on!
@harvardiop
But it was worth it!
• Students convinced me they wanted to engage with us
• IOP’s major audience is millennials
• IOP has less oversight for social media
• Student involvement
• Creativity
@harvardiop
Approaching your story
http://socialmediadesk.tumblr.com/post/137631693381/storytelling-on-snapchat
@harvardiop
• Who will capture it
best?
• How do we show the
story?
• Live: Capture moment,
moment of video, add
graphics
• Planned: Storyboard
Measurement
@harvardiop
• Metrics
• Each story reaches 70+
students
• See exact users you
reach
• Reaction from
colleagues
Political Conventions
@harvardiop
Student Takeovers
@harvardiop@harvardiop
Geofilters
@harvardiop
Questions?
Mary Cappabianca
Harvard Institute of Politics
Mary_cappabianca@hks.harvard.edu
@harvardiop
Thanks for attending!
#DigSocial
Social Media Academy

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