Ambientia is a Finnish consulting company that creates web and mobile applications to digitize businesses. They specialize in social intranets using Atlassian products like Confluence. A social intranet is not just a news site but a collaborative tool everyone in an organization uses like email. It allows distributed content creation and transparency. Ambientia recommends starting with business needs, designing for users, and accepting that intranets evolve continuously. Their process involves goals, features, usage, and continuous development.

1. Social Intranet
Afternoon
Stockholm Jan 22nd 2015

2. Ambientia is a
consulting, design and
application
development company
that creates
web and mobile
applications for the
digitization
of our customers’
businesses

3. Management
Consulting Service Design
Software
Development
Industrial
Internet
Social
Intranet
Digital
Processes
Application
Lifecycle
Management
Web Solutions
and
E-commerce
Agile Digital Business

4. In brief
5,7 M€
2010
2011
2012
4,4 M€
6,6 M€
2013
7,3 M€
E2014
9,5 M€
 On the Tekniikka&Talous
magazine’s ”99 most promising
companies” list
 Among TietoViikko magazine’s
250 largest IT companies
 On the Deloitte Technology Fast
50 list every year
Growth company
 Founded in 1996
 100 professionals
 5 offices around Finland
 95% of customers would
recommend Ambientia to
business associates (research
Reconos 2014)
 Rating Alfa (Asiakastieto)
Ambientia

5. Technology Partners

6. Atlassian is a leading knowledge
and task management solutions
provider, whose applications are
being used by 40 000 companies
Leading Agile
Solutions
Atlassian Platinum &
Enterprise Expert
Ambientia is one of the few
Platinum & Enterprise level
partners in the Nordics.
Our service offering
includes consulting,
licenses, application
development, hosting,
information security and
support.
Comprehensive
Service Offering
Ambientia’s Atlassian solutions
are used by e.g.

7. Introduction to Social Intranets
www.ambientia.fi

8. Social intranet is not a digital
bulletin board or news channel,
but a whole digital office
www.ambientia.fi

9. What does a social intranet mean?
• Social intranet is an everyday tool for everyone –
like email – not just a news broadcasting channel
• Distributed content creation
• By default, users have rights to edit and comment all
content
• Publishing news made easy for everyone
• Social tools to support both collaboration and
information management
• Not just discussion forums
• Openness and transparency
• Visibility to the whole organization – working transparently
• Work and fun cannot nor should be separated completely
www.ambientia.fi

10. How to rock your social
intranet implementation
www.ambientia.fi

11. #1
Always start with the business
www.ambientia.fi

12. #2
Design it for the users
www.ambientia.fi

13. #3
Know that it’s never
completely ’done’
www.ambientia.fi

14. www.ambientia.fi
• Follow-up
• Implementation
• Design
DEV. CYCLE
1. Goals &
Concept
2. Platform
& Features
3. Usage &
Community

15. Creating a Social Intranet with
Confluence
www.ambientia.fi

16. Lay a strong foundation
www.ambientia.fi
• History in a wiki - Social is ”built-in”
• Simple basic structure
• Straightforward user permissions
management
• Often sneaks into organization as the users’
tool of choice
• Excellent integration with JIRA

17. Build up walls and decorate
www.ambientia.fi
• Boost your information arcitecture with space
categories, megamenus and linking users to
spaces/categories
• Improve the look & feel without compromising
version upgradability

18. But don’t do it without experienced
architects, builders and designers
www.ambientia.fi
• Business-driven approach and user-centered
design create the added value
• Atlassian expertise to ensure effective
technology implementation
• Comperehensive and long-term intranet
partner for our customers

19. Our project roadmap
for a Social Intranet
1. From business strategy to intranet
goals and principles
2. User profiles and user stories
3. Information architecture
4. Content governance model
5. User interface and visual design
6. Training and go-live
7. Support and continuous development
www.ambientia.fi
Design Implementation

20. Project guidelines
www.ambientia.fi

21. Don’t waste time on extensive
requirements definition – focus
on results, do pilots and
prioritize
www.ambientia.fi

22. Don’t build on assumptions – do
research, analyze and question
(even your own thoughts)
www.ambientia.fi

23. Start small – most important
features first, add new ones
gradually
www.ambientia.fi

24. See some examples of our
implementations
with Confluence+RefinedWiki
www.ambientia.fi

25. www.ambientia.fi

26. www.ambientia.fi

27. www.ambientia.fi

28. Some of our Intranet customers
Finnair
F-Secure
Veikkaus (the Finnish national betting agency)
Finnish Ministery of Education and Culture
www.ambientia.fi

29. Key takeaways
www.ambientia.fi

30. Make sure your Social Intranet..
• Has a clear and justified role in employees day-
to-day work
• Helps implement company strategy
• Engages users to collaborate, share, learn and
innovate together
• Enforces company culture and sense of
community
• Is easy to use, simple to administrate and
constantly evolving
www.ambientia.fi

31. Aino Heiska
Consultant, Social Intranet Expert
@ainohei
aino.heiska@ambientia.fi
+358 (0)50 597 9495
www.ambientia.fi