1. Smarter ways to use Quintuple Stimulus Vouchers
- Attitudes toward the Quintuple Stimulus Vouchers
- Ways to use Quintuple Stimulus Vouchers
- Actual using distribution of Quintuple Stimulus Vouchers
- The satisfaction survey of the stores’ extra offers
2. Does Flash Coffee affect the Taiwan Freshly-brewed coffee Market?
- Bestsellers Ranking of Flash Coffee
- Customer loyalty structure and the branch monthly analysis of Flash Coffee
- Sources and flow of the customer of Flash Coffee
- Percentage of the Customer of Flash Coffee
- Analysis of the Channels in competition
- Competition and chances for Flash Coffee
1. Survey of Consumer Actions Affected by Inflation
2. Survey of Viewing behavior in Short Videos and Live
Streaming
3. Tracking Survey to Consumer Behaviors
• Utilization survey to new consumer behaviors
• Rankings of hot topic types among consumers
1. Survey: How the consumers plan to spend in Department Store & E-Commerce Anniversary
2. Analysis:The Change in the Mind Shares Obtained by YouTuber
3. Tracking survey to consumer behaviors
--The consumer behavior in the top 8 items andthe change in the attitude as inflation rates rising
--Utilization survey to new consumer behaviors
--Ranking of hot topic types among consumers
1) Survey:Consumption Intention on 2023 NT$ 6,000 Tax Rebates
2) Tracking Survey to Consumer Behaviors
- Utilization survey to new consumer behaviors
- Rankings of hot topic types among consumers
- Rankings of mindshare of YouTubers
-Tracking Survey of Salary and Spending Expectations
-Department Store & E-Commerce Anniversary Consumer Survey
-【E-invoice Research】Online Platform Consumption Status Before / After Outbreak : Video Streaming and Learning Platforms
-Tracking Survey to Consuming Behaviors
>Utilization survey to new consumer behaviors
>Rankings of hot topic types among consumers
>Rankings of mindshare of YouTubers
1. Consumer’s Knowledge and Willingness to Attend in the Metaverse
2. Survey on Consumer Perceptions of Rising Prices
3. Tracking Survey to Consuming Behaviors
-Utilization survey to new consumer behaviors
-Rankings of hot topic types among consumers
-Rankings of mindshare of YouTubers
1. Survey: In which channels the consumers would like to spend their
Quintuple Stimulus Vouchers
2. Survey: How the consumers plan to spend in Department Store &
E-Commerce Anniversary
3. Tracking Survey to Consuming Behaviors
• Utilization survey to new consumer behaviors
• Rankings of hot topic types among consumers
• Rankings of mindshare of YouTubers
1. Survey of Consumer Actions Affected by Inflation
2. Survey of Viewing behavior in Short Videos and Live
Streaming
3. Tracking Survey to Consumer Behaviors
• Utilization survey to new consumer behaviors
• Rankings of hot topic types among consumers
1. Survey: How the consumers plan to spend in Department Store & E-Commerce Anniversary
2. Analysis:The Change in the Mind Shares Obtained by YouTuber
3. Tracking survey to consumer behaviors
--The consumer behavior in the top 8 items andthe change in the attitude as inflation rates rising
--Utilization survey to new consumer behaviors
--Ranking of hot topic types among consumers
1) Survey:Consumption Intention on 2023 NT$ 6,000 Tax Rebates
2) Tracking Survey to Consumer Behaviors
- Utilization survey to new consumer behaviors
- Rankings of hot topic types among consumers
- Rankings of mindshare of YouTubers
-Tracking Survey of Salary and Spending Expectations
-Department Store & E-Commerce Anniversary Consumer Survey
-【E-invoice Research】Online Platform Consumption Status Before / After Outbreak : Video Streaming and Learning Platforms
-Tracking Survey to Consuming Behaviors
>Utilization survey to new consumer behaviors
>Rankings of hot topic types among consumers
>Rankings of mindshare of YouTubers
1. Consumer’s Knowledge and Willingness to Attend in the Metaverse
2. Survey on Consumer Perceptions of Rising Prices
3. Tracking Survey to Consuming Behaviors
-Utilization survey to new consumer behaviors
-Rankings of hot topic types among consumers
-Rankings of mindshare of YouTubers
1. Survey: In which channels the consumers would like to spend their
Quintuple Stimulus Vouchers
2. Survey: How the consumers plan to spend in Department Store &
E-Commerce Anniversary
3. Tracking Survey to Consuming Behaviors
• Utilization survey to new consumer behaviors
• Rankings of hot topic types among consumers
• Rankings of mindshare of YouTubers
Survey reveals:
1. Facing Double11/department stores’ anniversary sale, there are fewer impulse purchases in 2020 than last year
2. Sense of Happiness : For the first time, more than 50% of respondents are happy with their current life
3. Challenge of new products: In the wake of the COVID-19 pandemic, consumers give fewer opportunities to new products
1. Survey: usage of point collection schemes and payments
2. Research of E-invoice Sales Big DataCompetition of Co-branding Products with Temples
3. Tracking survey of consumer behaviors
-- Utilization survey of new consumer behaviors
--Ranking of hot topic types among consumers
-- Ranking of mindshare of YouTubers
1. Tracking Survey to Podcast Influence
2. Scooter users attitude: Will Electric Scooter dominates? Asserting Environmental-friendly is the
advantage?
3. Tracking Survey: Commercial Area Visiting
4. Tracking Survey to Consuming Behaviors
• Utilization survey to new consumer behaviors
• Rankings of hot topic types among consumers
• Rankings of mindshare of YouTubers
PART 1 |The Conference of “Sustainability and Consumer Behavior 2023” Highlights Review
PART 2 |Domestic and overseas travel Survey on business opportunity
PART 3|New consuming behavior Following up
Survey of Gift-giving Preferences During Pandemic Period
The gift-giving opportunities brought about by the difficulty of seeing each other.
The gift-giving behaviors in physical and online channels.
The online gift-giving preferences.
Ghost Festival 2021 - PX Mart Snack Buying Analysis
2020 Triple Stimulus Vouchers Survey Review (Quintuple Stimulus Vouchers Survey Report will be Released Soon)
Reception rate
Channel preference: Physical channels
The excess consumption scenario
Tracking Survey to Consuming Behaviors
Food Sourcing in America: New Consumer Food Sourcing Trends That Will Impact ...Kelly Paschall
With the global pandemic upon us, the way that consumers procure food has shifted. According to The Hartman Group, 70% of consumers are concerned about grocery shopping, with many completely shifting their routines and purchase decisions as a result. Consumers are considering modes of procuring foods, methods of ordering, and fulfillment mechanisms that they may not have tried before.
We recently partnered with The Hartman Group and SVP Shelley Balanko to host a webinar on new food sourcing trends, taking a deeper dive into the ways in which consumer food shopping habits have shifted, what habits are expected to sustain post-COVID, and how communications and consumer engagement plans should shift as a result.
The Fourth Wave COVID-19 Market Survey_TW Consumer Behavior in Post-Epid....pdfEastern Online-iSURVEY
PART 1 | Effect of Pandemic Change in Taiwanese’s Mindset to Consumption
PART 2 | Effect of Taiwan Triple Stimulus Voucher: Actual Usage Status and Multiplier Effect
Podcast Survey
1. The rise of new forces: How big is the podcast market in Taiwan?
2. Competition between visual and audio: Does Podcast erode YouTube’s market share?
3. Possibility of multitasking: starting point for audio
4. Users of Innovation: influential qualities of Podcast listeners
Tracking Consumer Behavior
1. Youtuber mind share: Chien-Chien continues to be No. 1.
2. Youtuber ranking: Ranking shuffles after Top 7.
3. Rebounded shopping information: Consumer demand continues to pick up.
4. Stabilized new consumer behavior: Consumption has not increased significantly but is steadily recovering in the wake of the COVID-19 pandemic.
Snapshot of Consumer Behaviors of December 2023-EOLiSurvey (EN).pdfEastern Online-iSURVEY
PART1|2024 Lifestyle Trends Conference Highlights
PART2|Spring Festival Gifting Consumer Behavior Analysis (2024 E-ICP Data Base)
PART3|New consuming behavior following up
Survey reveals:
1. Facing Double11/department stores’ anniversary sale, there are fewer impulse purchases in 2020 than last year
2. Sense of Happiness : For the first time, more than 50% of respondents are happy with their current life
3. Challenge of new products: In the wake of the COVID-19 pandemic, consumers give fewer opportunities to new products
1. Survey: usage of point collection schemes and payments
2. Research of E-invoice Sales Big DataCompetition of Co-branding Products with Temples
3. Tracking survey of consumer behaviors
-- Utilization survey of new consumer behaviors
--Ranking of hot topic types among consumers
-- Ranking of mindshare of YouTubers
1. Tracking Survey to Podcast Influence
2. Scooter users attitude: Will Electric Scooter dominates? Asserting Environmental-friendly is the
advantage?
3. Tracking Survey: Commercial Area Visiting
4. Tracking Survey to Consuming Behaviors
• Utilization survey to new consumer behaviors
• Rankings of hot topic types among consumers
• Rankings of mindshare of YouTubers
PART 1 |The Conference of “Sustainability and Consumer Behavior 2023” Highlights Review
PART 2 |Domestic and overseas travel Survey on business opportunity
PART 3|New consuming behavior Following up
Survey of Gift-giving Preferences During Pandemic Period
The gift-giving opportunities brought about by the difficulty of seeing each other.
The gift-giving behaviors in physical and online channels.
The online gift-giving preferences.
Ghost Festival 2021 - PX Mart Snack Buying Analysis
2020 Triple Stimulus Vouchers Survey Review (Quintuple Stimulus Vouchers Survey Report will be Released Soon)
Reception rate
Channel preference: Physical channels
The excess consumption scenario
Tracking Survey to Consuming Behaviors
Food Sourcing in America: New Consumer Food Sourcing Trends That Will Impact ...Kelly Paschall
With the global pandemic upon us, the way that consumers procure food has shifted. According to The Hartman Group, 70% of consumers are concerned about grocery shopping, with many completely shifting their routines and purchase decisions as a result. Consumers are considering modes of procuring foods, methods of ordering, and fulfillment mechanisms that they may not have tried before.
We recently partnered with The Hartman Group and SVP Shelley Balanko to host a webinar on new food sourcing trends, taking a deeper dive into the ways in which consumer food shopping habits have shifted, what habits are expected to sustain post-COVID, and how communications and consumer engagement plans should shift as a result.
The Fourth Wave COVID-19 Market Survey_TW Consumer Behavior in Post-Epid....pdfEastern Online-iSURVEY
PART 1 | Effect of Pandemic Change in Taiwanese’s Mindset to Consumption
PART 2 | Effect of Taiwan Triple Stimulus Voucher: Actual Usage Status and Multiplier Effect
Podcast Survey
1. The rise of new forces: How big is the podcast market in Taiwan?
2. Competition between visual and audio: Does Podcast erode YouTube’s market share?
3. Possibility of multitasking: starting point for audio
4. Users of Innovation: influential qualities of Podcast listeners
Tracking Consumer Behavior
1. Youtuber mind share: Chien-Chien continues to be No. 1.
2. Youtuber ranking: Ranking shuffles after Top 7.
3. Rebounded shopping information: Consumer demand continues to pick up.
4. Stabilized new consumer behavior: Consumption has not increased significantly but is steadily recovering in the wake of the COVID-19 pandemic.
Snapshot of Consumer Behaviors of December 2023-EOLiSurvey (EN).pdfEastern Online-iSURVEY
PART1|2024 Lifestyle Trends Conference Highlights
PART2|Spring Festival Gifting Consumer Behavior Analysis (2024 E-ICP Data Base)
PART3|New consuming behavior following up
Snapshot of Consumer Behaviors of February 2024-EOLiSurvey (EN).pdfEastern Online-iSURVEY
PARTI|Vibrant Silver-haired Business Opportunity Consumption Survey of Consumers in 65-74 year old
PARTII|Are consumers happy when they return to work after the Chinese New Year Holidays
PARTIII|New consuming behavior following up
Snapshot of Consumer Behaviors of October 2023-EOLiSurvey (EN).pdfEastern Online-iSURVEY
Part1|Business Opportunity of Dining out Together Survey
Part 2|Six Types of Major Consumer Goods Purchase Tracking for This Month
Part3|New Consuming Behavior Following up
Snapshot of Consumer Behaviors of September 2023-EOLiSurvey (EN).pdfEastern Online-iSURVEY
Part 1|Department Store Anniversary Sale Survey on Business Opportunity
Part 2|Cleansing and Skincare Product Survey on Consuming Willingness in Trying New things/Adventuring
Part 3|New Consuming Behavior Following up
PART 1 |Survey of Business Opportunities of Sporting Events
PART2 |Observation of The Craze for The Legend of Zelda games
PART 3|Tracking Survey to Consumer Behaviors
PART 1 |Cat owners & dog owners varies? Survey of Business Opportunities of Pets
PART 2 |E-invoice Database Sales Analysis: Along with the Deity-Temple Co-branding Products
PART 3 |Tracking Survey to Consumer Behaviors
Everyone knows the power of stories, but when asked to come up with them, we struggle. Either we second guess ourselves as to the story's relevance, or we just come up blank and can't think of any. Unlocking Everyday Narratives: The Power of Storytelling in Marketing will teach you how to recognize stories in the moment and to recall forgotten moments that your audience needs to hear.
Key Takeaways:
Understand Why Personal Stories Connect Better
How To Remember Forgotten Stories
How To Use Customer Experiences As Stories For Your Brand
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Core Web Vitals SEO Workshop - improve your performance [pdf]Peter Mead
Core Web Vitals to improve your website performance for better SEO results with CWV.
CWV Topics include:
- Understanding the latest Core Web Vitals including the significance of LCP, INP and CLS + their impact on SEO
- Optimisation techniques from our experts on how to improve your CWV on platforms like WordPress and WP Engine
- The impact of user experience and SEO
The What, Why & How of 3D and AR in Digital CommercePushON Ltd
Vladimir Mulhem has over 20 years of experience in commercialising cutting edge creative technology across construction, marketing and retail.
Previously the founder and Tech and Innovation Director of Creative Content Works working with the likes of Next, John Lewis and JD Sport, he now helps retailers, brands and agencies solve challenges of applying the emerging technologies 3D, AR, VR and Gen AI to real-world problems.
In this webinar, Vladimir will be covering the following topics:
Applications of 3D and AR in Digital Commerce,
Benefits of 3D and AR,
Tools to create, manage and publish 3D and AR in Digital Commerce.
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Valters Lauzums
E-commerce in 2024 is characterized by a dynamic blend of opportunities and significant challenges. Supply chain disruptions and inventory shortages are critical issues, leading to increased shipping delays and rising costs, which impact timely delivery and squeeze profit margins. Efficient logistics management is essential, yet it is often hampered by these external factors. Payment processing, while needing to ensure security and user convenience, grapples with preventing fraud and integrating diverse payment methods, adding another layer of complexity. Furthermore, fulfillment operations require a streamlined approach to handle volume spikes and maintain accuracy in order picking, packing, and shipping, all while meeting customers' heightened expectations for faster delivery times.
Amid these operational challenges, customer data has emerged as an important strategy. By focusing on personalization and enhancing customer experience from historical behavior, businesses can deliver improved website and brand experienced, better product recommendations, optimal promotions, and content to meet individual preferences. Better data analytics can also help in effectively creating marketing campaigns, improving customer retention, and driving product development and inventory management.
Innovative formats such as social commerce and live shopping are beginning to impact the digital commerce landscape, offering new ways to engage with customers and drive sales, and may provide opportunity for brands that have been priced out or seen a downturn with post-pandemic shopping behavior. Social commerce integrates shopping experiences directly into social media platforms, tapping into the massive user bases of these networks to increase reach and engagement. Live shopping, on the other hand, combines entertainment and real-time interaction, providing a dynamic platform for showcasing products and encouraging immediate purchases. These innovations not only enhance customer engagement but also provide valuable data for businesses to refine their strategies and deliver superior shopping experiences.
The e-commerce sector is evolving rapidly, and businesses that effectively manage operational challenges and implement innovative strategies are best positioned for long-term success.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
A.I. (artificial intelligence) platforms are popping up all the time, and many of them can and should be used to help grow your brand, increase your sales and decrease your marketing costs.In this presentation:We will review some of the best AI platforms that are available for you to use.We will interact with some of the platforms in real-time, so attendees can see how they work.We will also look at some current brands that are using AI to help them create marketing messages, saving them time and money in the process. Lastly, we will discuss the pros and cons of using AI in marketing & branding and have a lively conversation that includes comments from the audience.
Key Takeaways:
Attendees will learn about LLM platforms, like ChatGPT, and how they work, with preset examples and real time interactions with the platform. Attendees will learn about other AI platforms that are creating graphic design elements at the push of a button...pre-set examples and real-time interactions.Attendees will discuss the pros & cons of AI in marketing + branding and share their perspectives with one another. Attendees will learn about the cost savings and the time savings associated with using AI, should they choose to.
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
Digital marketing is the art and science of promoting products or services using digital channels to reach and engage with potential customers. It encompasses a wide range of online tactics and strategies aimed at increasing brand visibility, driving website traffic, generating leads, and ultimately, converting those leads into customers.
https://nidmindia.com/
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
How to Use AI to Write a High-Quality Article that Ranksminatamang0021
In the world of content creation, many AI bloggers have drifted away from their original vision, resulting in low-quality articles that search engines overlook. Don't let that happen to you! Join us to discover how to leverage AI tools effectively to craft high-quality content that not only captures your audience's attention but also ranks well on search engines.
Disclaimer: Some of the prompts mentioned here are the examples of Matt Diggity. Please use it as reference and make your own custom prompts.
The Forgotten Secret Weapon of Digital Marketing: Email
Digital marketing is a rapidly changing, ever evolving industry--Influencers, Threads, X, AI, etc. But one of the most effective digital marketing tools is also one of the oldest: Email. Find out from two Houston-based digital experts how to maximize your results from email.
Key Takeaways:
Email has the best ROI of any digital tactic
It can be used at any stage of the customer journey
It is increasingly important as the cookie-less future gets closer and closer
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
Snapshot of Consumer Behaviors of May 2022-EOLiSurvey (EN)
1. of TW Consumer Behaviors of May 2022
Snapshot
Released on June 15, 2022
Eastern Online Consumer Research Group
Eastern Online Co., Ltd. | 7F, No.306, Sec. 4, Xinyi Rd., Daan Dist., Taipei City
1. Smarter ways to use Quintuple Stimulus Vouchers
• Attitudes toward the Quintuple Stimulus Vouchers
• Ways to use Quintuple Stimulus Vouchers
• Actual using distribution of Quintuple Stimulus Vouchers
• The satisfaction survey of the stores’ extra offers
2. Does Flash Coffee affect the Taiwan Freshly-brewed coffee Market?
• Bestsellers Ranking of Flash Coffee
• Customer loyalty structure and the branch monthly analysis of Flash Coffee
• Sources and flow of the customer of Flash Coffee
• Percentage of the Customer of Flash Coffee
• Analysis of the Channels in competition
• Competition and chances for Flash Coffee
3. PART 1
How smarter the consumers using
Quintuple Stimulus Vouchers?
Eastern Online Consumer Research Group / Marketing Department
Eastern Online Co., Ltd. | 7F, No.306, Sec. 4, Xinyi Rd., Daan Dist., Taipei City
9. Study of E-invoice Sales Big Data
Observation of the Market Competition
Does Flash Coffee affect the Taiwan Market?
Across 6 countries in Asia, Flash Coffee, a multinational brand of Singapore, came to Taiwan in August 2021.
Can the business model of an emerging international brand as expanding business rapidly seize the Taiwan
coffee market?
PART 2
Eastern Online Consumer Research Group / E-invoice Database
Eastern Online Co., Ltd. | 7F, No.306, Sec. 4, Xinyi Rd., Daan Dist., Taipei City
10. FLASH COFFEE
Across 6 countries in Asia, Flash Coffee, the chain coffee brand from Singapore, came
to Taiwan at the end of August 2021. The brand invests a large amount of capital in a
short time for promotions through astonishing yellow-tune, creative cups, cup sleeves,
and taste. This startup company emphasizes combing the APP technology,
making ”Oder online/on-site and pickup fast” as the feature, and opened up 17
branch stores mainly in Taipei. Can this kind of business model has roots and expand in
the competitive chain coffee market in Taiwan?
According to the E-invoice Database, from Sep. 2021 to Jan. 2022, Flash
Coffee opened up 3 branches each month on average companying with
various opening promotions, increasing the invoice amount by 6.6 times.
After January 2022, the expansion of its branch slowed down. And without
the opening promotions, the growth rate of the invoice amount has also
slowed down, only increasing by 1.8% in two months.
The yellow stores fast rising in Taipei
City and New Taipei City
Expand the store in short time,
but the pace has slowed down.
2
4
6
12
16
17 17
0
4
8
12
16
20
0
500
1000
1500
2000
2500
9月 10月 11月 12月 1月 2月 3月
發票張數 分店數
(Amount of
e-invoice)
(No. of
branches)
Image form Official Website of Flash Coffee
10
Source: EOL E-invoice Database Time period: 2021.9~ 2022.03
Amount of
e-invoice
No. of
branches
Sep. Oct. Nov. Dec. Jan. Feb. Mar.
11. 1 2 3 4 5 6 7 8 9 10
Item
Average
Price of
Purchase
Sales
LATTE
82.3
AMERICANO
61.0
SINGLE
RANCH MILK
LATTE
84.2
OATLY
OATMILK
LATTE
107.0
OSMANTHUS
LATTE
105.7
BUTTER
CROISSANT
51.1
THAI
TEA
67.1
ORANGE
ICE TEA
57.2
FLASH
BLACK
60.8
CHOCOLATE
CROISSANT
65.0
13.8% 13.7%
6.3%
5.0% 4.0% 3.5% 2.6% 2.6% 2.2% 2.1%
1 2 3 4 5 6 7 8 9 10
1. Look forward to seeing growth of latte items
11
Source: EOL E-invoice Database Time period: 2021.9~ 2022.03
Image form Official Website of Flash Coffee
12. 2. The consumer of Flash Coffee
still needs to be cultivated
76.2%
85.9% 82.4% 80.6% 83.3% 86.0% 85.1%
14.3%
10.6%
11.0% 11.3%
11.4% 9.9% 9.3%
9.5%
3.4% 6.6% 8.1% 5.4% 4.2% 5.6%
0%
20%
40%
60%
80%
100%
9月 10月 11月 12月 1月 2月 3月
1次 2次 3次以上
Frequency of Purchase Per Month
The number of e-invoice is obviously High in the beginning
of the launch
When Flash Coffee firstly launched in Taiwan in 2021, the promotions of “buy one get one free”, and “buy one get one 50% off”, attracting consumers to come
several times. Therefore, “purchasing 2 times” has a higher percentage in September and each branch has a larger amount of invoices in the first two months.
But the sales growth slowed down after the promotions, and most consumers only come once a month. It can be seen that the willingness to buy back will reduce
with fewer promotions.
*Due to opening in the middle or end of the month, the e-invoice collected from certain branches are less than others.
Sep. 2021 Oct. 2021 Nov. 2021 Dec. 2021 Jan. 2022 Feb. 2022 Mar. 2022
Opening
promo:Buy
one get on
free 8/30-
9/12
N/A • Launch
new
items
• Double-
11
promo
• Year end
promo:
Buy one
get one
free on
selected
items
• Launch
branded
merchan
dise
• Lunar
new year
promo
• scratch-
off
(lottery)
ticket
• App user
only
discount
• partnered
with
Bettermilk
and offer
new items
• Kick-off
promo
Free
upgraded
(with A+
milk) on
selected
items
Offers from Flash Coffee
12
Sep.
Source: EOL E-invoice Database Time period: 2021.9~ 2022.03
Oct. Nov. Dec. Jan. Feb. Mar.
Once Twice At least 3 times
0
50
100
150
200
250
9月 10月 11月 12月 1月 2月 3月
捷運行天宮門市
永吉門市
內湖門市
中山國中門市
南京復興門市
國泰醫院門市
芝山門市
Oct. Nov. Dec. Jan. Feb. Mar.
Sep. Oct.
Xingtian Temple
Yong Ji
Neihu
Zhongshan Jr. High school
Nanjing Fuxing
Cathay Hospital
Zhishan
13. To understand the sources and flow of the customers of Flash Coffee,
the survey utilizes the EOL E-invoice Database and compares the
consumers of Flash Coffee in 2021 Q4 and 2022 Q1. This research
categorizes them as “regular buyer”, “lost buyer”, and “new buyer”, and
further analyzing the flow of the “lost buyer” and the channels that the
“new buyer” come from.
3. Sources and flow of the customer of Flash Coffee
The researched channels for
consumer flow
Chain coffee channels
CVS
This research selects the representative coffee brands, which offer
freshly-brewed items, to understand how the consumers flow between
them and Flash Coffee.
2021
Q4
buy
Don’t
buy
Data base:Consumers who have at least two invoices of beverages shops at the mentioned channels in the consequent 2 quarters, the consumers with the other kinds’ invoice of convenience store will not be the target of the survey.
13
Regular
buyer
buy
Lost
buyer
Don’t
buy
2022
Q1
New
Buyer
buy
Never
buy
Don’t
buy
2022
Q1
14. 4. Attract consumers with curiosity in short time but cannot
impact the market positions of the current chain coffee channels
70.6%
59.4% 55.3% 52.2%
18.1%
13.0%
7.1%
0%
20%
40%
60%
80%
7-11 路易莎 星巴克 全家 cama 85度C 萊爾富
71.8%
57.8% 57.4%
53.1%
18.0%
10.0% 5.9%
0%
20%
40%
60%
80%
7-11 星巴克 路易莎 全家 cama 85度C 萊爾富
Sources of the new buyer
The flow of the lost buyer
Analyzing the new buyer of Flash Coffee in Q1 of 2022,
10% of them also buy the freshly made drinks in 7-
ELEVEN, which indicates that many coffee consumers
of 7-ELEVEN are attracted by Flash Coffee. And 59.4%
of new buyers also buy LOUISA Coffee, 55.3% buy
Starbucks and 52.2% of them buy coffee from Family
Mart.
Among the lost buyers who are no longer buying Flash
Coffee in Q4 of 2022, 78.1%of them buy freshly made
drinks in 7-ELEVEN, which shows that 7-ELEVEN and
Flash Coffee have a large amount of the same
consumers and these two brand are highly competitive
with each other.
Moreover, although the price of Flash Coffee is not as
high as the price of Starbucks, the lost buyers of Flash
Coffee flow to Starbucks after 7-ELEVEN, which means
that consumers of Flash Coffee also accept the
products with a higher price.
14
Source: EOL E-invoice Database Time period: 2021.10~ 2022.03
15. 5. six months later, 9% buyers stay
When firstly entering Taiwan Market, Flash Coffee attracted a large number of new buyers by using the opening promotions such as “buy one get one free” or “Buy
one get one 50% off”, and that’s why almost 90% of Flash Coffee consumers are new buyers (who has never bought Flash Coffee before) while only 9% of Flash
Coffee consumers are regular buyers. However, this kind of promotion will have its disadvantage. The short-term promotion may not retain the consumers. 79% of
the Flash Coffee consumers in Q4 of 2021 did not continue to buy Flash Coffee in Q1 of 2022, which indicates that Flash Coffee needs to raise the willingness of
consumers to return.
The new brand entering Taiwan Market attracts lots of new buyers by the opening promotions in a short
time, also needs to bear the large percentage of the lost buyer
Among the consumers of Flash Coffee in Q1 of 2022, 91% of them
bought coffee from other channels and now are the new buyers of
Flash Coffee.
New Buyer (22Q1)
91%
9%
The consumers who bought coffees in both quarters , 79% of the Flash
Coffee consumers in Q4 of 2021 turned to buy coffee from other channels
in Q1 of 2022, which indicates that there is a higher percentage of the lost
buyer.
79%
Regular Buyer (22Q1)
Lost Buyer (21Q4)
Among the consumers of Flash Coffee in Q1 of 2022, 9% of them
also bought Flash Coffee in the last quarter, and they are regular
buyers of Flash Coffee.
15
Source: EOL E-invoice Database Time period: 2021.10~ 2022.03
Image form Official Website of Flash Coffee
16. Competition and chances for Flash Coffee
About current situations of the market after the launch of Flash Coffee, here are observations:
16
TAIPEI
The sales of latte
with milk from
single ranch and
oat milk rank in the
Top 5, which show
that the changes in
milk are acceptable
for consumers.
Opening
promotions are
effective to attract
consumers but
raising the
willingness of
consumers to
return should be
considered as the
next step.
Other competitors
already have loyal
customers. And the
development of
how Flash Coffee
builds up its brand
loyalty still needs
to be tested over
time.
Branches of Flash
Coffee are mostly
in Taipei. Therefore,
opening more
shops in other
cities can be
another opportunity
for the expansion
17. EOL Group is the largest local market research agency in Taiwan, and has EOL iSURVEY, EOLembrain, and EOL
social as its affiliates.
Starting from Taiwan, the scope of EOL’s customer service covers the whole Asia-Pacific region, which allows us to
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21
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