Sarah Fiebiger presented at the Aclara conference in April 2012 on smart meter success stories using examples of utilities including NV Energy, Austin Energy, SMUD and more.
For more information: http://www.esource.com/ces
More about Sarah: http://www.esource.com/staff_bio/sarah_fiebiger
1. CEM initiatives often fail due to difficulties in overcoming barriers between business lines, evaluating business value, and gaining long-term commitment and ownership.
2. To make CEM initiatives successful requires engaging the board and CEO for commitment, identifying priority business problems for CEM to solve, involving all stakeholders, and defending the business case through proof of concepts or other data.
3. Successful CEM also requires optimizing business processes to operationalize CEM, continuously mining data for insights, and making appropriate organizational changes.
IBM presented its mobile strategy for business partners. The key points were:
1) Mobile is a major opportunity area with over 10 billion devices expected by 2020 and growing adoption in enterprises.
2) IBM's mobile platform provides capabilities for businesses to build mobile apps, manage mobile devices and applications, and extend existing systems to mobile.
3) IBM's solutions address both business opportunities like increasing productivity and customer engagement, as well as challenges around security, multiple platforms, and BYOD.
Yakult Europe implemented BMC Remedyforce to replace its outdated help desk system. BMC Remedyforce provides cloud-based service management functionality at lower costs compared to upgrading their previous on-premise system. It has improved service desk efficiency by reducing phone calls and emails by a third and half respectively. Issues are now easier to track, assign, and resolve through the clear ticket ownership and ability to capture all relevant information in one place. Yakult aims to further leverage BMC Remedyforce's capabilities like the configuration management database to enhance asset management and service delivery.
The document discusses integrating risk management into the acquisition process to provide a more comprehensive evaluation of supplier proposals, identifying potential risks from supplier performance that could impact cost, schedule, and program success. It recommends using a maturity model to assess supplier capabilities and evaluate proposals, identifying risks, impacts, and mitigation strategies to select the supplier best able to meet program requirements and minimize risk exposure. Integrating risk management in this way aims to avoid financial losses from issues originating from supplier performance throughout the program lifecycle.
Barclay rae itsmf itsm12 presentation nov 2012Barclay Rae
The document discusses delivering and demonstrating value through IT service management. It emphasizes focusing on business outcomes rather than technical details, and measuring services based on customer satisfaction rather than internal IT metrics. It also discusses developing a service catalog to define services and SLAs in business terms to show how IT delivers value to customers.
Strategies for Managing a Safer, More Effective FleetAssetWorks
This presentation provides essential information on strategies that can be put to use to make fleets and drivers safer, while improving efficiency. This presentation discusses issues common to fleet-based businesses including the cost of driver distraction, lone worker safety, hours of service and driver behavior. The key to improving safety and efficiency is in managing these issues.
1. CEM initiatives often fail due to difficulties in overcoming barriers between business lines, evaluating business value, and gaining long-term commitment and ownership.
2. To make CEM initiatives successful requires engaging the board and CEO for commitment, identifying priority business problems for CEM to solve, involving all stakeholders, and defending the business case through proof of concepts or other data.
3. Successful CEM also requires optimizing business processes to operationalize CEM, continuously mining data for insights, and making appropriate organizational changes.
IBM presented its mobile strategy for business partners. The key points were:
1) Mobile is a major opportunity area with over 10 billion devices expected by 2020 and growing adoption in enterprises.
2) IBM's mobile platform provides capabilities for businesses to build mobile apps, manage mobile devices and applications, and extend existing systems to mobile.
3) IBM's solutions address both business opportunities like increasing productivity and customer engagement, as well as challenges around security, multiple platforms, and BYOD.
Yakult Europe implemented BMC Remedyforce to replace its outdated help desk system. BMC Remedyforce provides cloud-based service management functionality at lower costs compared to upgrading their previous on-premise system. It has improved service desk efficiency by reducing phone calls and emails by a third and half respectively. Issues are now easier to track, assign, and resolve through the clear ticket ownership and ability to capture all relevant information in one place. Yakult aims to further leverage BMC Remedyforce's capabilities like the configuration management database to enhance asset management and service delivery.
The document discusses integrating risk management into the acquisition process to provide a more comprehensive evaluation of supplier proposals, identifying potential risks from supplier performance that could impact cost, schedule, and program success. It recommends using a maturity model to assess supplier capabilities and evaluate proposals, identifying risks, impacts, and mitigation strategies to select the supplier best able to meet program requirements and minimize risk exposure. Integrating risk management in this way aims to avoid financial losses from issues originating from supplier performance throughout the program lifecycle.
Barclay rae itsmf itsm12 presentation nov 2012Barclay Rae
The document discusses delivering and demonstrating value through IT service management. It emphasizes focusing on business outcomes rather than technical details, and measuring services based on customer satisfaction rather than internal IT metrics. It also discusses developing a service catalog to define services and SLAs in business terms to show how IT delivers value to customers.
Strategies for Managing a Safer, More Effective FleetAssetWorks
This presentation provides essential information on strategies that can be put to use to make fleets and drivers safer, while improving efficiency. This presentation discusses issues common to fleet-based businesses including the cost of driver distraction, lone worker safety, hours of service and driver behavior. The key to improving safety and efficiency is in managing these issues.
PennBid is an e-procurement program designed through collaboration between local agencies and private firms to streamline the bid solicitation process for local governments in Pennsylvania. It allows agencies to reduce procurement time and costs by up to 80% by eliminating manual tasks like document distribution and enabling online bid receipt and communications. Agencies maintain control over their solicitations while gaining benefits like automatic bid tabulation and notifications to qualified vendors.
The document discusses driving efficiencies in data center storage through the use of SANscreen software. It notes that typical management tools lack visibility, capacity management, and integration needed to optimize storage. SANscreen provides real-time visibility across multi-vendor environments to help customers extract value through initiatives like capacity management, consolidation, tiering, and cost analysis. Customers report significant cost savings through findings from proof of concept deployments.
This document discusses operationalizing mobility in the enterprise. It describes the challenges of mobility including lack of integration, overlapping responsibilities, and technology gaps that impair productivity and increase costs. The document then introduces Cellution as a solution that can operationalize mobility through a value framework, expert support services, and a mobility intelligence platform. Cellution aims to enhance human capital, lower costs, and narrow the IT gap across the mobility environment.
This document summarizes the benefits of server virtualization using VMware software. It discusses how VMware allows organizations to [1] reduce IT costs through server consolidation and increased efficiency, [2] improve control over infrastructure through features like live migration and high availability, and [3] choose flexible deployment options both on-premises and in the cloud. Customer case studies are provided showing typical cost savings of over 50% through virtualization. VMware is presented as the proven leader in virtualization providing the highest ROI and strategic investment in a tough economic environment.
Infracomm Technology Solutions Company profile 2012Clinton Cowley
Infracomm Technology Solutions is a South African company established in 2004 to provide infrastructure solutions using a team with expertise in various areas of infrastructure. The company has its headquarters in Kwa-Zulu Natal and branches in Gauteng, Western Cape, Eastern Cape, and Bloemfontein. Infracomm focuses on designing, managing, and implementing customized infrastructure projects for customers and prides itself on successful challenging projects for various clients. The company aims to nurture its diverse workforce and support empowerment and skills development.
This CRM application provides sales and marketing features for automotive dealerships. It allows users to manage leads, contacts, schedules, and activities. Key features include lead management, contact management, sales process tracking, and basic quote and financing capabilities. Training and support are included to help users implement the solution. The monthly subscription pricing is $600 per dealership plus fees per user.
Application Delivery Networks - Enabling Video Ready Networks Videoguy
Application delivery networks can enable video-ready networks by controlling bandwidth usage. They provide visibility into all application traffic and prioritize real-time video and voice traffic. This ensures high-quality video conferencing by preventing bandwidth congestion from competing traffic like web browsing or file transfers. The networks measure video quality, accelerate applications to reduce WAN usage, and isolate problems to maintain reliable video conferencing across distributed offices.
This document discusses new opportunities in the growing field of business mobility management. It outlines the key services needed for effective mobility management, including device management, application development, security, support, and expense management. These services can be provided internally by a company's IT department or outsourced to vendors. The document explores opportunities for various types of service providers, like telecom expense managers, carriers, systems integrators, and OEMs, to partner with mobility platform providers and offer comprehensive managed mobility services to businesses.
High Availability og virtualisering, IBM Power EventIBM Danmark
This document discusses high availability considerations for IBM Power Systems and IBM i. It covers causes of downtime like system failure and maintenance and solutions like disaster recovery and high availability that provide continuous operations. Key aspects covered include service level agreements, application and data resilience technologies like clustering, replication, and switchable storage to minimize downtime from planned and unplanned outages.
Telstra eMerge relies heavily on CRM to efficiently test marketing campaigns. It previously used an inflexible system that required switching between screens. This caused stress and inefficiency. Telstra eMerge selected Pivotal CRM after researching flexible options that could handle high transaction volumes. Pivotal CRM provides a single customer view and customizable support. It allows fast responsiveness during testing and increased campaign testing by 100% due to greater efficiency.
BankAtlantic implemented Presence Technology's contact center software to improve customer service and agent productivity. The implementation went smoothly over 3 days without disrupting operations. Since using Presence Suite, agent productivity increased 20% and average handle time decreased 30%. The easy implementation and improved metrics helped BankAtlantic provide better customer service while optimizing contact center performance.
The document provides an overview of DPC's Government Services Division, which specializes in providing qualified IT, engineering, and administrative professionals as a best value proposition to government clients nationwide. Key details include that DPC has supported government agencies and organizations for over 10 years with over 600 personnel. The division provides cost-effective technology solutions and services to the federal government.
Five best practices for ensuring uptime with Data Center Infrastructure Manag...CA Nimsoft
This document introduces Nimsoft DCIM, a data center infrastructure management solution that provides a unified view of power, cooling, and infrastructure performance. It extends Nimsoft IT management capabilities to the data center. Key features include monitoring and alerts, energy optimization insights, chargeback/showback reporting, and easy deployment. Best practices for uptime include understanding energy costs, maintaining optimal temperature and humidity, reducing waste, leveraging alerts and dashboards, and power usage reports. Success stories demonstrate savings in cooling costs and energy management improvements.
Donna McPhee, a Customer Success Manager at Fusebill, will provide an introduction to recurring billing and an overview of Fusebill's automated billing platform. Fusebill helps subscription businesses reduce costs, speed cash collections, and extend customer lifecycles by automating invoicing, billing, and collections. The presentation will cover recurring billing concepts, differences between payment platforms and gateways, how automated billing saves money, and Fusebill's specific pricing, account management, communication, and reporting features.
Littler Mendelson is a large US law firm that struggled to manage communication services across its 55 locations. vCom optimized Littler's services, negotiated carrier credits, customized software for improved visibility, and helped double bandwidth cost-effectively. This eliminated over 100 invoices, saved $60,000 annually in one office, and freed a full-time employee from bill processing. vCom transformed Littler's communications management.
CWorks Systems Bhd developed CWorks CMMS, a computerized maintenance management system (CMMS) that is easy to implement and affordable. This allows more organizations, especially small and medium enterprises, to computerize maintenance management. CWorks CMMS has been downloaded over half a million times by users in over 100 countries. It provides benefits such as speedy implementation, reduced maintenance costs, increased asset availability, and improved decision making through reports and analytics.
Avalon Advanced Mobility Solutions (AAMS) provides managed mobility services and solutions to help organizations address challenges with supporting diverse mobile devices and integrating mobility into business processes. As mobility needs grow, AAMS offers consulting, training, infrastructure support, and application management to ensure mobile systems perform reliably. AAMS' certified experts help organizations design, implement, and maintain large-scale mobility solutions.
Oman Arab Bank automated its IT service desk with SMART Suite ITSM software to replace its manual help desk system. SMART Suite allows Oman Arab Bank to centrally track and manage all communications from a single point. Using SMART Suite has reduced incident logging times, improved service levels by automatically notifying contacts of problems, and helped determine if infrastructure is meeting service level agreements. Oman Arab Bank officials praised SMART Suite for offering a cost-effective solution to implement ITIL best practices across the bank's 37 locations.
Adam Eaton, Director at Equinix - Creating the right application architecture...Global Business Events
This document discusses creating the right application architecture for businesses. It notes that both business leaders and end users expect rich, fast, reliable application services that can be accessed anytime from anywhere. Application performance is critical, as poor performance can decrease user satisfaction, adoption, revenue and market share. Network traffic is exploding due to growing use of mobile devices, with users constantly connected through multiple devices. The document advocates designing application architectures that can meet these challenges and user expectations.
This document discusses how an enterprise mobile solutions provider empowers mobile workers through mobile computing. It offers mobile software, development capabilities, and deployment and support services. It focuses on empowering field sales/service, retail, transportation, and warehouse/distribution industries. The company provides the resources needed across the mobile solution lifecycle from design to deployment to maintenance. Empowering the mobile workforce through mobile technologies can elevate customer service, accelerate business growth, and provide information, enable action, and allow for control.
Smart Meter Backlash for the Aclara Client Conference by Melanie WempleE Source Companies, LLC
Melanie Wemple, research associate at E Source, presented at the Aclara Client Conference in April, 2012 about Smart Meter Backlash. Her presentation includes detailed information on what leads to customer backlash from AMI deployment (a/k/a smart meters) by electric utilities and how utilities deal with this backlash.
For more information: http://www.esource.com/public/products/frs_tas.asp
More about Melanie: http://www.esource.com/staff_bio/melanie_wemple
SmartConnect Technologies provides cloud services including Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Software as a Service (SaaS). They help businesses migrate applications to the cloud through services such as cloud readiness assessments, migration planning, and ongoing cloud support and management. Their goal is to enable businesses to leverage the cloud infrastructure efficiently and effectively.
PennBid is an e-procurement program designed through collaboration between local agencies and private firms to streamline the bid solicitation process for local governments in Pennsylvania. It allows agencies to reduce procurement time and costs by up to 80% by eliminating manual tasks like document distribution and enabling online bid receipt and communications. Agencies maintain control over their solicitations while gaining benefits like automatic bid tabulation and notifications to qualified vendors.
The document discusses driving efficiencies in data center storage through the use of SANscreen software. It notes that typical management tools lack visibility, capacity management, and integration needed to optimize storage. SANscreen provides real-time visibility across multi-vendor environments to help customers extract value through initiatives like capacity management, consolidation, tiering, and cost analysis. Customers report significant cost savings through findings from proof of concept deployments.
This document discusses operationalizing mobility in the enterprise. It describes the challenges of mobility including lack of integration, overlapping responsibilities, and technology gaps that impair productivity and increase costs. The document then introduces Cellution as a solution that can operationalize mobility through a value framework, expert support services, and a mobility intelligence platform. Cellution aims to enhance human capital, lower costs, and narrow the IT gap across the mobility environment.
This document summarizes the benefits of server virtualization using VMware software. It discusses how VMware allows organizations to [1] reduce IT costs through server consolidation and increased efficiency, [2] improve control over infrastructure through features like live migration and high availability, and [3] choose flexible deployment options both on-premises and in the cloud. Customer case studies are provided showing typical cost savings of over 50% through virtualization. VMware is presented as the proven leader in virtualization providing the highest ROI and strategic investment in a tough economic environment.
Infracomm Technology Solutions Company profile 2012Clinton Cowley
Infracomm Technology Solutions is a South African company established in 2004 to provide infrastructure solutions using a team with expertise in various areas of infrastructure. The company has its headquarters in Kwa-Zulu Natal and branches in Gauteng, Western Cape, Eastern Cape, and Bloemfontein. Infracomm focuses on designing, managing, and implementing customized infrastructure projects for customers and prides itself on successful challenging projects for various clients. The company aims to nurture its diverse workforce and support empowerment and skills development.
This CRM application provides sales and marketing features for automotive dealerships. It allows users to manage leads, contacts, schedules, and activities. Key features include lead management, contact management, sales process tracking, and basic quote and financing capabilities. Training and support are included to help users implement the solution. The monthly subscription pricing is $600 per dealership plus fees per user.
Application Delivery Networks - Enabling Video Ready Networks Videoguy
Application delivery networks can enable video-ready networks by controlling bandwidth usage. They provide visibility into all application traffic and prioritize real-time video and voice traffic. This ensures high-quality video conferencing by preventing bandwidth congestion from competing traffic like web browsing or file transfers. The networks measure video quality, accelerate applications to reduce WAN usage, and isolate problems to maintain reliable video conferencing across distributed offices.
This document discusses new opportunities in the growing field of business mobility management. It outlines the key services needed for effective mobility management, including device management, application development, security, support, and expense management. These services can be provided internally by a company's IT department or outsourced to vendors. The document explores opportunities for various types of service providers, like telecom expense managers, carriers, systems integrators, and OEMs, to partner with mobility platform providers and offer comprehensive managed mobility services to businesses.
High Availability og virtualisering, IBM Power EventIBM Danmark
This document discusses high availability considerations for IBM Power Systems and IBM i. It covers causes of downtime like system failure and maintenance and solutions like disaster recovery and high availability that provide continuous operations. Key aspects covered include service level agreements, application and data resilience technologies like clustering, replication, and switchable storage to minimize downtime from planned and unplanned outages.
Telstra eMerge relies heavily on CRM to efficiently test marketing campaigns. It previously used an inflexible system that required switching between screens. This caused stress and inefficiency. Telstra eMerge selected Pivotal CRM after researching flexible options that could handle high transaction volumes. Pivotal CRM provides a single customer view and customizable support. It allows fast responsiveness during testing and increased campaign testing by 100% due to greater efficiency.
BankAtlantic implemented Presence Technology's contact center software to improve customer service and agent productivity. The implementation went smoothly over 3 days without disrupting operations. Since using Presence Suite, agent productivity increased 20% and average handle time decreased 30%. The easy implementation and improved metrics helped BankAtlantic provide better customer service while optimizing contact center performance.
The document provides an overview of DPC's Government Services Division, which specializes in providing qualified IT, engineering, and administrative professionals as a best value proposition to government clients nationwide. Key details include that DPC has supported government agencies and organizations for over 10 years with over 600 personnel. The division provides cost-effective technology solutions and services to the federal government.
Five best practices for ensuring uptime with Data Center Infrastructure Manag...CA Nimsoft
This document introduces Nimsoft DCIM, a data center infrastructure management solution that provides a unified view of power, cooling, and infrastructure performance. It extends Nimsoft IT management capabilities to the data center. Key features include monitoring and alerts, energy optimization insights, chargeback/showback reporting, and easy deployment. Best practices for uptime include understanding energy costs, maintaining optimal temperature and humidity, reducing waste, leveraging alerts and dashboards, and power usage reports. Success stories demonstrate savings in cooling costs and energy management improvements.
Donna McPhee, a Customer Success Manager at Fusebill, will provide an introduction to recurring billing and an overview of Fusebill's automated billing platform. Fusebill helps subscription businesses reduce costs, speed cash collections, and extend customer lifecycles by automating invoicing, billing, and collections. The presentation will cover recurring billing concepts, differences between payment platforms and gateways, how automated billing saves money, and Fusebill's specific pricing, account management, communication, and reporting features.
Littler Mendelson is a large US law firm that struggled to manage communication services across its 55 locations. vCom optimized Littler's services, negotiated carrier credits, customized software for improved visibility, and helped double bandwidth cost-effectively. This eliminated over 100 invoices, saved $60,000 annually in one office, and freed a full-time employee from bill processing. vCom transformed Littler's communications management.
CWorks Systems Bhd developed CWorks CMMS, a computerized maintenance management system (CMMS) that is easy to implement and affordable. This allows more organizations, especially small and medium enterprises, to computerize maintenance management. CWorks CMMS has been downloaded over half a million times by users in over 100 countries. It provides benefits such as speedy implementation, reduced maintenance costs, increased asset availability, and improved decision making through reports and analytics.
Avalon Advanced Mobility Solutions (AAMS) provides managed mobility services and solutions to help organizations address challenges with supporting diverse mobile devices and integrating mobility into business processes. As mobility needs grow, AAMS offers consulting, training, infrastructure support, and application management to ensure mobile systems perform reliably. AAMS' certified experts help organizations design, implement, and maintain large-scale mobility solutions.
Oman Arab Bank automated its IT service desk with SMART Suite ITSM software to replace its manual help desk system. SMART Suite allows Oman Arab Bank to centrally track and manage all communications from a single point. Using SMART Suite has reduced incident logging times, improved service levels by automatically notifying contacts of problems, and helped determine if infrastructure is meeting service level agreements. Oman Arab Bank officials praised SMART Suite for offering a cost-effective solution to implement ITIL best practices across the bank's 37 locations.
Adam Eaton, Director at Equinix - Creating the right application architecture...Global Business Events
This document discusses creating the right application architecture for businesses. It notes that both business leaders and end users expect rich, fast, reliable application services that can be accessed anytime from anywhere. Application performance is critical, as poor performance can decrease user satisfaction, adoption, revenue and market share. Network traffic is exploding due to growing use of mobile devices, with users constantly connected through multiple devices. The document advocates designing application architectures that can meet these challenges and user expectations.
This document discusses how an enterprise mobile solutions provider empowers mobile workers through mobile computing. It offers mobile software, development capabilities, and deployment and support services. It focuses on empowering field sales/service, retail, transportation, and warehouse/distribution industries. The company provides the resources needed across the mobile solution lifecycle from design to deployment to maintenance. Empowering the mobile workforce through mobile technologies can elevate customer service, accelerate business growth, and provide information, enable action, and allow for control.
Smart Meter Backlash for the Aclara Client Conference by Melanie WempleE Source Companies, LLC
Melanie Wemple, research associate at E Source, presented at the Aclara Client Conference in April, 2012 about Smart Meter Backlash. Her presentation includes detailed information on what leads to customer backlash from AMI deployment (a/k/a smart meters) by electric utilities and how utilities deal with this backlash.
For more information: http://www.esource.com/public/products/frs_tas.asp
More about Melanie: http://www.esource.com/staff_bio/melanie_wemple
SmartConnect Technologies provides cloud services including Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Software as a Service (SaaS). They help businesses migrate applications to the cloud through services such as cloud readiness assessments, migration planning, and ongoing cloud support and management. Their goal is to enable businesses to leverage the cloud infrastructure efficiently and effectively.
Service Catalog & Request Fulfillment, the cornerstone of IT Service ManagementBMC Software
As your business embraces user self-service, so must your IT department embrace the service catalog. Service catalogs have become the heart of IT management as IT organizations seek to reduce call volume and improve user satisfaction. When embraced by IT and the business, a service catalog provides your customers a comprehensive view of your IT and business service offerings and enables the user to more seamlessly interact with IT and other aspects of the business. BMC Software and Pink Elephant review how adopting ITIL best practices for service catalog management and request fulfillment can help your IT organization
Entering the Next Dimension of Cargo Revenue ManagementJDA Software
Facing a persistent, long-term excess of capacity, airlines are always under pressure to fill their planes with any freight that will fly. But is this the best strategy for a sector where margins are thin even during the best of times? Many industries rely on revenue management to limit cannibalization and help them avoid a race to the bottom. Leading carriers have shown that these techniques work in air cargo as well — yet the adoption rate for this technology remains surprisingly low. In this presentation by Anand Medepalli, Vice President of Industry Strategy for Freight Transportation at JDA Software, you will learn about the latest innovations in revenue management and how air carriers can overcome technical as well as organizational obstacles to successfully deploy automated decision support for their cargo business.
Tieto Corporation provides customer experience integration solutions, servicing over 100 million European consumers daily. They have 600 specialists focused on CRM, customer service, and self-service. Tieto has experience working with clients in financial services, telecom, utility and other sectors to design, develop, and manage applications for contact centers, retail operations, and online customer interactions handling over 1 million contacts per month.
Smart Metering, Networking and Operations SummitNicole Waddell
This document advertises the Smart Metering Networking and Operations Summit happening in December 2009 in Washington DC. The summit will provide utility companies an opportunity to discuss challenges with implementing smart grid projects, exchange best practices, navigate emerging technologies and standards, and stay up to date on developments in the smart grid industry. Attendees will include decision-makers from areas like metering, distribution operations, demand response, and more. Sponsorship opportunities are available for companies to showcase products and services.
The Smart Metering Networking & Operations Summit provides the opportunity to exchange strategies and best practices for implementing a more stable grid – from required components to the recognition of realistic deadlines for deploying advanced technologies.
Engage with your peers to build a NEW BUSINESS MODEL for smart grid projects, ensure you are making the RIGHT INVESTMENT in technology and secure PUBLIC SUPPORT for your AMI pilots
This document advertises the Smart Metering Networking and Operations Summit happening in December 2009 in Washington DC. The summit will provide utility companies an opportunity to discuss challenges with implementing smart grid projects, exchange best practices, navigate technology roadmaps, and stay up to date on developments in smart metering and networking. Attendees will include decision-makers from areas like smart grid, metering, distribution, demand response, and more. Sponsorship opportunities are available for companies to showcase products and services.
Mobile Workforce Management is undergoing a disruptive transformation, driven by heightened
expectations of customers for enhanced, real-time delivery of goods and services. Companies,
ranging from cable and telecommunications operators to leading retailers and other home
services companies can no longer rely on outmoded ways of interacting and communicating
with customers to manage appointments. Nor can they continue a “silo” approach to mobile
workforce management that focuses on optimizing the work flow and work order process,
while not taking into account the integral customer interactions that drive intelligence
dispatching, routing and scheduling. In order to achieve a higher level of optimization for their
mobile employees, as well as improved customer satisfaction, companies are embracing more
holistic technologies that unify the workflow and customer appointment processes.
ATLaaS - Your Cloud Delivery platform - overview - gen 2012ATLaaS
ATLaaS is an innovative Cloud Platform with CRM, Contact Center, ERP and BI- applications pre-integrated in the cloud, embedded in a Global Telephone & Data Connectivity Network
The document provides a high-level overview of a customer relationship management (CRM) system architecture. It includes various CRM modules such as marketing, loyalty programs, sales force automation, call centers, field service, order management, and self-service eBilling. It also shows how these modules relate and integrate with each other through a centralized CRM platform. The diagram aims to illustrate the key components and functions of a CRM system and how they work together.
Tavant Technologies Showcases its Field Service Mobilty Solution at WCM 2012 Tavant Technologies Inc.
Automation of Warranty Management applications helps improve warranty KPIs and reduce costs. But there is another other side of warranty that connects to the field repair process, which is often overlooked.
Service technicians are usually in the field to fix the customers’ problems proficiently, and should not be bothered with any other issues that could delay or hold their work. Be it preventive maintenance, unscheduled repair or warranty replacement, troubleshooting and decision making in the field is often intricate and time-consuming.
Also, field technicians strive to understand complex contract or warranty entitlements, policies, or service bulletins to make on-field decisions on troubleshooting or to evaluate the coverage for billing and warranty or service contracts.
Therefore, it’s important for organizations to mobilize their field service staff by automating the field service tasks, and connecting transactions in the field with warranty, contracts and other backend ERP systems.
In this white paper, the author discusses the real-life challenges faced by field technicians and how they can be empowered with mobility solutions to improve field productivity, increase accuracy of diagnostics, reduce warranty and invoicing cycle times, enhance service revenues, and most importantly, improve customer experience to make service excellence a strong selling point.
George Greenleaf with EMC - IT Transformation -- Stalwart Executive Briefing ...StalwartAcademy
The document discusses how IT transformation can drive business agility by increasing efficiency, revenue growth, and cost reduction. It argues that IT must transform from a focus on infrastructure to applications and services in order to better support business needs. The transformation involves rationalizing, standardizing, and modernizing infrastructure and applications, as well as providing automated services and choices through orchestration. This allows IT to become more responsive to business demands and act as an enabler of business innovation and growth.
From reactive to proactive IT management: ProactiveNet
Optimize application performance by learning and baselining application behavior; predicting problems before they occur; pinpointing root cause; and initiating standardized triage and resolution.
This document discusses cloud computing and its growing adoption. It defines cloud computing as delivering IT infrastructure, tools, and capabilities as scalable services over the internet. It highlights how cloud computing can help reduce costs through virtualization, standardization, and automation. The document also outlines different cloud deployment models and layers of cloud services beyond basic infrastructure services.
1) e-Zest's SLA Tracker (CWX) monitors application, platform, and infrastructure performance metrics in real-time for customers using Amazon AWS CloudWatch.
2) CWX defines application-level SLAs through an XML configuration and sends alerts by email and SMS when SLAs are breached to avoid heavy penalties.
3) The tool provides dashboards for end-user experience, application performance, platform components, and infrastructure components with metrics, alerts and is more cost effective than third-party options.
Learn what a modern architecture looks like. It accepts any identity, authenticates users, and asserts those identities to any cloud, mobile, web, or network resource without requiring directory migration or duplication.
Learn from security experts at Deloitte how you can rethink your architecture with a fresh outlook that meets the needs of your agile enterprise.
To keep pace with the ever increasing demand for real-time customer service, shifting to mobility has become inevitable for the insurance industry. In today's scenario, where real-time servicing of customer requests 'on the fly' has become a norm, mobile technology seems ideally positioned to
enable insurers gain a competitive advantage.
To keep pace with the ever increasing demand for real-time customer service, shifting to mobility has become inevitable for the insurance industry. In
today's scenario, where real-time servicing of customer requests 'on the fly' has become a norm, mobile technology seems ideally positioned to
enable insurers gain a competitive advantage. Mobile solutions enable faster and improved communications between customers, field agents,
and the central processing office of the insurer.
Adopting mobile technology can help insurers
enhance customers' experiences, increase
productivity, while keeping a check on costs, and
mitigating operational risks.
Part I - Why-asset-management-system-implementations-fail[1]Transcendent
The document discusses why asset management system implementations often fail. It describes a case where Marin County, CA spent $30 million on an ERP system but ultimately abandoned it after consultants said it wasn't worth fixing problems. The root cause of failure, according to the document, is that sales overpromise on what software can deliver versus customer expectations. Setting proper expectations between the customer, vendor, and consultants is identified as key to implementation success.
Similar to Smart Meter Success Stories and Strategies for Success (20)
Learn how redesigning a utility bill around the customer experience can positively affect customer satisfaction while also decreasing costs in the call center and increasing savings for the utility.
Reduce Costs and Efficiently Handle High-Volume Customer Transactions with Jo...E Source Companies, LLC
Journey mapping allows utilities to analyze high-volume customer transactions from the customer's perspective. It identifies pain points and opportunities for improvement. A large Canadian utility used journey mapping to understand how customers set up new service after moving. This revealed issues like a difficult website navigation. Simple fixes reduced call volumes and costs. Journey mapping provides benefits like prioritizing improvements, but utilities can simplify the process using cloud-based software and expert guidance.
How Can Utilities Better Serve Up Energy-Efficiency Programs to Small Restaur...E Source Companies, LLC
Small and midsize business customers can be a particularly difficult group for utilities to engage. This graphical e-book shows that small restaurants trust their utility to inform them about energy-efficiency programs, but they almost equally trust their colleagues.
At the end of 2016, E Source surveyed more than 55 utilities for our annual study of "DSM Achievement and Expenditures." Demand-side management (DSM) program executives and administrators are increasingly being called upon to validate program performance and spending. In spite of increasing goals and diminishing savings opportunities, we were impressed that a majority met or exceeded their 2015 targets.
Increase Customer Participation in Value-Added Programs with Journey MappingE Source Companies, LLC
Your utility’s core business of delivering energy safely and reliably to commercial, industrial, and residential customers is running smoothly and efficiently. But getting customers to participate in optional offerings—whether they’re energy-efficiency programs or paperless billing—never seems to get easier. If anything, as you juggle the sometimes competing priorities of customer needs, commission edicts, and organizational goals, increasing program participation becomes more difficult. If you could improve the customer experience (CX) of those programs and make it easier for customers to engage and participate in them, you’d have happier customers, happier customer service representatives (CSRs), and happier executives. In short, it’d be paradise.
The Critical Relationship Between DSM Programs and Customer ExperienceE Source Companies, LLC
If you’ve been running demand-side management (DSM) programs for a few years, you know where you need to focus—or do you? Historically, if you homed in on energy savings, cost- effectiveness, and regulatory compliance, that’d be enough to meet your regulatory obligations and pick some low-hanging efficiency fruit. But in today’s rapidly changing energy landscape, that’s no longer enough. Your customers—you’re not still calling them “meters” or “ratepayers,” are you?—have never had more choices or been more informed about energy than they are today. Their expectations are high, and they don’t have to come to you to get those expectations met.
General-interest headlines from 2016 included celebrity deaths, a strange and surprising US election season, and extreme worldwide weather events, but at E Source, we’ve been keeping an eye on trends and themes in demand-side management (DSM). The big news in DSM may not have made many Twitter feeds or front pages, but what follows are some topics from 2016 that we’ve identified as top-of-mind for utility DSM professionals, as well as related E Source content.
Using Segmentation to Personalize Low-Income Program Outreach and Increase Pa...E Source Companies, LLC
We recently completed research into New England's low-income population. Read a summary of our findings and some suggested next steps for improving outreach efforts and boosting participation.
Utility spending on electric DSM has continued to increase through 2015, albeit at a slower pace than earlier in the decade. To meet these increasing goals, utilities are relying more on behavioral programs than on traditional custom and prescriptive programs. Check out our e-book for the details!
In September 2016, utility professionals from all over the US and Canada gathered in Denver for the E Source Forum. We gathered insights from Forum sessions, attendee tweets, and participant comments and compiled them here.
Last October, utility professionals from all over the US and Canada gathered in Denver for three days for the 2015 E Source Forum. They learned tactics for dealing with increased customer expectations and lofty performance goals for demand-side management (DSM) programs, heard real-life tips for connecting with hard-to-reach customers, and discovered new end-use technologies to consider for programs.
What follows is a collection of insights that were share through these sessions.
Effective change management requires two components--an individual change management model that describes how a single person makes a change and an organizational change management process that supports the process and tools practitioners use.
This tutorial presents an overview of integrating change management and project management, including data and findings from 822 change practitioners and project leaders around the globe who participated in Prosci's Best Practices in Change Management benchmarking study.
How Utilities Can Reduce Costs and Efficiently Handle High-Volume Customer Tr...E Source Companies, LLC
Every utility has customer transactions that seem to flow through the organization like a flood, leaving behind a trail of expenses and operational headaches. If only you could improve and streamline those most high-volume transactions, you'd have happier customers, happier customer service representatives, and happier executives. Journey-mapping offers a way to map, analyze, and visualize how a customer engages with your utility's products, services, online experiences, trade allies, marketing efforts, and other channels. It captures customers' needs, processes, and perceptions at each touchpoint.
Reaching Small Business Customers: Successful Strategies and the Ones That Go...E Source Companies, LLC
Struggling with what to do for your small and midsized (SMB) business customers? Well, you’re not alone. But a number of utilities have come up with some innovative approaches for improving engagement with their SMB customers. Get inspired by the creative ideas being implemented to better serve and communicate with this hard-to-reach customer segment.
The document discusses Duke Energy's strategies for engaging small and medium businesses (SMBs) in energy efficiency programs. It outlines Duke Energy's SMB advisor process, which involves identifying SMB customers through trade shows, allies, and advertising. An advisor then conducts a virtual audit or phone interview to evaluate the customer's energy use and identify potential energy conservation measures. The advisor works with the customer to develop an energy efficiency project roadmap and facilitates project implementation and rebate processing. The goal is to streamline the assessment process, improve customer conversion rates, and achieve sustainable energy savings through partnerships with SMBs.
Struggling with what to do for your small and midsized (SMB) business customers? Well, you’re not alone. But a number of utilities have come up with some innovative approaches for improving engagement with their SMB customers. Get inspired by the creative ideas being implemented to better serve and communicate with this hard-to-reach customer segment.
Relationships with business and residential customers are changing quickly and utilities are looking for new ways to foster engagement, increase program performance, and improve customer experience, nailing the customer value proposition.
Achieve Your Potential: Segmentation for Business Customer Experience and Ene...E Source Companies, LLC
This document summarizes a presentation about using customer segmentation to improve energy efficiency programs and customer experience. It discusses how E Source partnered with Nielsen to create business segmentation models for utilities based on a national sample of over 300,000 businesses. The presentation shows how segmenting customers by type of business and energy savings potential can help utilities better understand customers, target programs, and improve performance. Key segments discussed include lighting, common needs by business type, top areas for energy savings, and assigning service tiers based on factors like energy savings potential and customer satisfaction.
Whether they contact you on the phone, on your website, via instant messaging, or on social media, today’s utility customers expect a coherent and continuous experience. A customer journey that starts on the website might continue on social media and conclude on the phone. Learn how utilities are orchestrating journeys across all channels to create a seamless, integrated, and consistent experience.
Gender and Mental Health - Counselling and Family Therapy Applications and In...PsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumMJDuyan
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
A Free 200-Page eBook ~ Brain and Mind Exercise.pptxOH TEIK BIN
(A Free eBook comprising 3 Sets of Presentation of a selection of Puzzles, Brain Teasers and Thinking Problems to exercise both the mind and the Right and Left Brain. To help keep the mind and brain fit and healthy. Good for both the young and old alike.
Answers are given for all the puzzles and problems.)
With Metta,
Bro. Oh Teik Bin 🙏🤓🤔🥰
This presentation was provided by Racquel Jemison, Ph.D., Christina MacLaughlin, Ph.D., and Paulomi Majumder. Ph.D., all of the American Chemical Society, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.
How Barcodes Can Be Leveraged Within Odoo 17Celine George
In this presentation, we will explore how barcodes can be leveraged within Odoo 17 to streamline our manufacturing processes. We will cover the configuration steps, how to utilize barcodes in different manufacturing scenarios, and the overall benefits of implementing this technology.
How to Manage Reception Report in Odoo 17Celine George
A business may deal with both sales and purchases occasionally. They buy things from vendors and then sell them to their customers. Such dealings can be confusing at times. Because multiple clients may inquire about the same product at the same time, after purchasing those products, customers must be assigned to them. Odoo has a tool called Reception Report that can be used to complete this assignment. By enabling this, a reception report comes automatically after confirming a receipt, from which we can assign products to orders.
These stories are largely success strategies because the stories are still being writtenSummary slide of key points covered – 5 top things to walk away witrhUse smart meter –two way communicatingYour customersCustomers don’t always know why they should have smart grid and want it
Ahmad Faruqui, Brattle GroupCovers average 60% of smart meter business case
Daily Access to dataTracking energy usageReliabilitySelf-serviceCost savings
Austin EnergyWhat to Expect At Meter Change OutWhat Benefits, WhenAt Meter Change OutEasy to ReadRemote Meter ReadingBy End of 2009Power outage analysis systemLook for other options in future
Door HangersOVERSIZEDSo people don’t miss them
95% positive customer responseSmart meters – 1st impression – Be FANTASTICEducation ProcessHelp customers understand “Why” the meter deployment116 presentation to community72 to employeesTo let customers know smart meters open options for everyoneHelp give customers confidence in solid vision and let know utility there for them
Trust: Great communications online. Has this NVEnergize microsite up for customers to get more information in a fun way. Click on trust tells you about their plans: their cyber security plan is approved by the DOE; information on meter accuracy testing, including that their meters have been tested multiple times meet not only ANSI standards, but NV Energy’s stricter standards as well, and that comparison reads will be made for a period of time ((look more into it—what are they? Two meters?)); and assurances of data privacy.
FPL messages are the result of extensive testingDeliver reliable electric serviceManage your energy useExpand use of renewable energy sources
Central Vermont Public ServiceFocus GroupsPhone SurveysGauge customer perceptions and expectations of smart meter deployment3rd party did research and launched campaign for CVPS SmartPowerFocused campaign on simple mantra, “We Hear You”Putting voice of customer up front in un-ad-like messages
Austin EnergyFocus GroupsDon’t like “smart grid”Or anything “futuristic”Customers felt “We don’t want our meter to be smarter than we are”Put focus on day 1 benefitsCustomers wanted lots of communication, so providedThrough many channels
Consider also community engagement, one-on-one communications
Also high-touch visits to community groups
PilotMarketing and awareness campaigns2 months prior to installNo negative responseMailed letters alerting of installation2 weeks prior to install5 opt-outs thus far1-on-1 communications to those peopleFrom one person2 of the 5 callers changed mind
Provides choices and options that are voluntaryLet customer choose what best fits themBetter approach than forcing customers onto a new rate or program right awayWhich can lead to backlash
White House call-to-actionLate summer last yearDeveloped in partnership with NISTProvides common technical standardAllows customers to securely download easy-to-understand informationIn consumer- and computer-friendly formatAllows third-parties to develop applications that help customers realize value from their meter dataDescribe what instigated this
SDG&E providing customers with EcoDog applicationApp lets customers realize value in several ways such asViewing detailed energy uuseProactive energy-saving recommendationDetermine most cost-effective rate plan based on actual consumption patternsCost of charging an EV
Define SuccessCommunicate Realistic Consumer BenefitsBe TransparentDo Message TestingCommunicate Via Multiple ChannelsOffer Choices that Provide Value