The document discusses smart tourism experiences and their potential to enhance destination attractiveness. It analyzes case studies of different organizations that have implemented smart tourism initiatives using technologies like virtual reality, augmented reality, beacons, IoT, and robots. These technologies allow for more interactive, personalized experiences like virtual tours of destinations, translated menus accessed via smartphones, and robots providing travel assistance. The analysis found that technologies can enhance experiences by making them more immersive and social. When implemented strategically, smart tourism experiences may help destinations attract more visitors and compete more effectively.
Presentation by João Romão, University of Algarve - Hokkaido University
Advanced Brainstorm Carrefour (ABC): ‘Smart People in Smart Cities’ Matej Bel University, Banská Bystrica, Slovakia (August, 2016)
In the fast moving developmental world the new form ‘smart tourism’ become more popular globally. The technological advancement and immense use of ICT in tourism directs smart tourism in that direction only, even it has some other dimensions. Although the previous researches defined the term smart tourism, the aspects like destination smartness, tourist and stakeholder’s smartness need to be focused for the better achievement of the goal. Smart tourism also directs towards the innovative use of technology in resource optimisation, sustainability, good governance and quality of life in the tourism industry. This paper defines the smart tourism and its practices in Indian context putting light on tourism trends, information services and the other aspects.
Smart tourism is a rapid growing concept in the developed countries moreover in the developed smart cities. The model of smart city also adopted in India to progress the nation from different aspects. The temple city ‘Bhubaneswar’ achieved number one rank in the smart city project initiated by Govt. of India, also the fastest growing city in eastern coast of India. From the ancient times the city has significant name tourism and in recent years the potentialities growing enormously. The conceptual study focuses on the smart tourism practices in the smart city and importantly the prospects and challenges come in the way of smart tourism also discussed. This paper extends the previous researches on smart tourism and draws attention for further study on smart tourism development and management.
Smart tourism destinations:The pillars of their intelligenceJavier Blanco
Los "destinos turísticos inteligentes" es un término emergente para una realidad todavía insuficientemente definida. Lo cierto es que la era digital ofrece nuevas y amplias posibilidades para progresar y es una oportunidad para introducir nuevas dinámicas y nuevos contextos. La información y la calidad del órgano gestor del destino adquirirán especial relevancia.
Smart tourism is an upcoming and novel exhortation applied to portray the growing reliance of tourism destinations globally. The tourism industry and its consumers (tourists) are emerging forms of information and communications technology (ICT) that permit for substantial quota of information in the form of data to be modified into value propositions. Nevertheless, it remains vague concept, which hampers its theoretical development. The efforts in this study are put together for defining smart tourism, and the research sheds light on present trends in smart tourism, and then laying out its business and technological establishment. This is pursued by a concise dialogue on the scenario and limitations of smart tourism. The research further draws attention to the immense call for investigation to enlighten smart tourism management and development in present scenario.
Smart & Disruptive Tech for Tourism Industry, a Presentation that never happe...Francis Ortiz Ocaña
I was ment to talk about Mobile Context Aware Communication and Loyalty Platforms for Smart Destinations at Smartravel14 in North East Portugal, after changing my speech last minute, as I use to anyway, I ended up improvising, (as I also use to anyway) so here I share what I was ment to talk about that day. Enjoy.
Presentation by João Romão, University of Algarve - Hokkaido University
Advanced Brainstorm Carrefour (ABC): ‘Smart People in Smart Cities’ Matej Bel University, Banská Bystrica, Slovakia (August, 2016)
In the fast moving developmental world the new form ‘smart tourism’ become more popular globally. The technological advancement and immense use of ICT in tourism directs smart tourism in that direction only, even it has some other dimensions. Although the previous researches defined the term smart tourism, the aspects like destination smartness, tourist and stakeholder’s smartness need to be focused for the better achievement of the goal. Smart tourism also directs towards the innovative use of technology in resource optimisation, sustainability, good governance and quality of life in the tourism industry. This paper defines the smart tourism and its practices in Indian context putting light on tourism trends, information services and the other aspects.
Smart tourism is a rapid growing concept in the developed countries moreover in the developed smart cities. The model of smart city also adopted in India to progress the nation from different aspects. The temple city ‘Bhubaneswar’ achieved number one rank in the smart city project initiated by Govt. of India, also the fastest growing city in eastern coast of India. From the ancient times the city has significant name tourism and in recent years the potentialities growing enormously. The conceptual study focuses on the smart tourism practices in the smart city and importantly the prospects and challenges come in the way of smart tourism also discussed. This paper extends the previous researches on smart tourism and draws attention for further study on smart tourism development and management.
Smart tourism destinations:The pillars of their intelligenceJavier Blanco
Los "destinos turísticos inteligentes" es un término emergente para una realidad todavía insuficientemente definida. Lo cierto es que la era digital ofrece nuevas y amplias posibilidades para progresar y es una oportunidad para introducir nuevas dinámicas y nuevos contextos. La información y la calidad del órgano gestor del destino adquirirán especial relevancia.
Smart tourism is an upcoming and novel exhortation applied to portray the growing reliance of tourism destinations globally. The tourism industry and its consumers (tourists) are emerging forms of information and communications technology (ICT) that permit for substantial quota of information in the form of data to be modified into value propositions. Nevertheless, it remains vague concept, which hampers its theoretical development. The efforts in this study are put together for defining smart tourism, and the research sheds light on present trends in smart tourism, and then laying out its business and technological establishment. This is pursued by a concise dialogue on the scenario and limitations of smart tourism. The research further draws attention to the immense call for investigation to enlighten smart tourism management and development in present scenario.
Smart & Disruptive Tech for Tourism Industry, a Presentation that never happe...Francis Ortiz Ocaña
I was ment to talk about Mobile Context Aware Communication and Loyalty Platforms for Smart Destinations at Smartravel14 in North East Portugal, after changing my speech last minute, as I use to anyway, I ended up improvising, (as I also use to anyway) so here I share what I was ment to talk about that day. Enjoy.
Big data Analytics for Tourism Destination management by Professor G MIchael ...Leisure Solutions®
Big data generated across social media sites has created numerous opportunities for decision makers. This study aims to design and evaluate a big data analytics method to support strategic decision making in tourism destination management. Using geotagged photos uploaded by travellers to the photo sharing social site, Flickr, the applicability of the method in assisting destination management organisations to analyse and predict tourist behavioural patterns at specific destinations is shown, using Melbourne, Australia as a representative case. The case study demonstrated the ability of the method to identify and predict significant differences between domestic and international tourist patterns, detailed seasonal variations, and visitation patterns relevant to localised demand forecasting. Utility was confirmed using both another destination and directly with stakeholder audiences. Other domains the technology could support include route planning, visitor traffic management and post-visit experience analysis marketing applications. The proposed method is generic, and its applicability to other big data streams is discussed.
This study aimed to investigate the impact of mobile phone, land phone and internet (ICTs) on sales, market performance, room occupancy, profitability and credit facilities in the hospitality sector of tourism in the tourist city of Livingstone in Zambia. The study used multiple regression models to find out the relationship between dependent and independent variables. The study found that there was positive impact of ICTs usage on sales, marketing performance, room occupancy, profitability and credit facilities. The study found negative relationship between internet and profitability of the firm due to higher costs of internet access. The study suggested that the firms should work together as a pool to reduce internet costs, such as, the use of trivago.co.zm; booking.co.zm; hotels.com; agoda.com; expedia.com; etc.
What is eTourism; Tourism Value Chain; eTourism as a Service in a Cloud Computing; Quality of eTourism Services; Traditional and online dimensions of the service quality.
The following document is the accepted paper abstract in the 1st UNWTO World Conference on Smart Destinations that will take place in Murcia between 15-17 February 2017. The World Tourism Organization (UNWTO) is a specialized agency of the United Nations.
The paper entitled: 'Translocal Strategies for Experimenting with Smart Tourism Labs in Zumaia: The Case of the Basque Coast Geopark, Basque Country (Spain)'.
This paper summarizes a research project that will be set out with a prospective methodology aiming to define while implementing, the inner perception and outside projection of the touristic assets and activities in Zumaia and coastal region covering the Basque Coast Geopark.
Guest lecture, delivered to masters students at Università Ca' Foscari Venezia, Italy, covering digital marketing, social media, mobile and e-learning technologies. Prepared and delivered April 2011.
Tourism and Technology - New ways to create an engaging ExperiencePedro Tavares
Tourism is facing big challenges and consumer behavior is changing really fast.
This presentation shows some trends and ideas on how to create engaging experiences combining innovation with tourism
Big data Analytics for Tourism Destination management by Professor G MIchael ...Leisure Solutions®
Big data generated across social media sites has created numerous opportunities for decision makers. This study aims to design and evaluate a big data analytics method to support strategic decision making in tourism destination management. Using geotagged photos uploaded by travellers to the photo sharing social site, Flickr, the applicability of the method in assisting destination management organisations to analyse and predict tourist behavioural patterns at specific destinations is shown, using Melbourne, Australia as a representative case. The case study demonstrated the ability of the method to identify and predict significant differences between domestic and international tourist patterns, detailed seasonal variations, and visitation patterns relevant to localised demand forecasting. Utility was confirmed using both another destination and directly with stakeholder audiences. Other domains the technology could support include route planning, visitor traffic management and post-visit experience analysis marketing applications. The proposed method is generic, and its applicability to other big data streams is discussed.
This study aimed to investigate the impact of mobile phone, land phone and internet (ICTs) on sales, market performance, room occupancy, profitability and credit facilities in the hospitality sector of tourism in the tourist city of Livingstone in Zambia. The study used multiple regression models to find out the relationship between dependent and independent variables. The study found that there was positive impact of ICTs usage on sales, marketing performance, room occupancy, profitability and credit facilities. The study found negative relationship between internet and profitability of the firm due to higher costs of internet access. The study suggested that the firms should work together as a pool to reduce internet costs, such as, the use of trivago.co.zm; booking.co.zm; hotels.com; agoda.com; expedia.com; etc.
What is eTourism; Tourism Value Chain; eTourism as a Service in a Cloud Computing; Quality of eTourism Services; Traditional and online dimensions of the service quality.
The following document is the accepted paper abstract in the 1st UNWTO World Conference on Smart Destinations that will take place in Murcia between 15-17 February 2017. The World Tourism Organization (UNWTO) is a specialized agency of the United Nations.
The paper entitled: 'Translocal Strategies for Experimenting with Smart Tourism Labs in Zumaia: The Case of the Basque Coast Geopark, Basque Country (Spain)'.
This paper summarizes a research project that will be set out with a prospective methodology aiming to define while implementing, the inner perception and outside projection of the touristic assets and activities in Zumaia and coastal region covering the Basque Coast Geopark.
Guest lecture, delivered to masters students at Università Ca' Foscari Venezia, Italy, covering digital marketing, social media, mobile and e-learning technologies. Prepared and delivered April 2011.
Tourism and Technology - New ways to create an engaging ExperiencePedro Tavares
Tourism is facing big challenges and consumer behavior is changing really fast.
This presentation shows some trends and ideas on how to create engaging experiences combining innovation with tourism
POLITICHE GIOVANILI NELLE SMART CITIES: LA NEET GENERATION, DA PROBLEMA A RIS...Felicetto Massa
Intervento nel Convegno "Il futuro dei nostri giovani" nel quale sono stati trattati temi e problematiche relative al mondo dei NEET. Ragazzi che non lavorano, non stanno studiano e non si stanno formando.
POLITICHE GIOVANILI NELLE SMART CITIES: STRATEGIE INTEGRATE PER CONTRASTARE B...Felicetto Massa
L’intervento dal titolo Politiche Giovanili nelle Smart Cities: Strategie integrate per contrastare il bullismo ed il Cyberbullismo” tratterà e cità le principali norme in materia di bullismo volute dalle Nazioni Unite, a livello nazionale, regionale
Il focus, in occasione della giornata Safe Internet Day tratterà gli aspetti principali del CyberBullismo che vanno dalle modalità in cui si manifestano agli effetti dannosi sui ragazzi.
Sono presentati e discussi i risultati dell’indagine effettuata dalla Prof.ssa Anna Maria Giannini, Ordinario di Psicologia della Sapienza di Roma presentati nella giornata di ieri al Ministero dell’Interno, in occasione della conferenza stampa alla quale la nostra scuola ha partecipato.
Dalla stessa indagine emergono dati preoccupanti sulla mancata consapevolezza degli adolescenti nell’uso della rete dei quali 8 su 10 affermano che per loro fare un insulto in rete non è grave.
L’intervento si concluderà con una trattazione delle buone pratiche per contrastare il bullismo: il “KiVa” riferimento internazionale pensato nel sistema di Istruzione Nazionale Finlandese, il “No-Trap” dell’Università degli Studi di Firenze – Dipartimento di Scienze della Formazione e Psicologia ed Ente Cassa di Risparmio di Firenze, e il “Giovani Ambasciatori contro il Bullismo ed il Cyberullismo” del MOIGE e Polizia di Stato, insieme a Fondazione Vodafone Italia e Trend Micro sono coinvolti nel progetto. Milly Carlucci sarà la madrina dell'iniziativa.
Ad esse seguiranno una serie di proposte strutturali alla normativa scolastica orientate ad incrementare la consapevolezza nei giovani per i temi importanti come Bullismo e CyberBullismo, Sicurezza Stradale e Violenza di Genere.
IoT & Smart Cities Venture Creation WeekendRumaisah M.
Held at Cambridge Judge Business School (CJBS), bringing entrepreneurs and engineers together to work towards prototyping a product and creating a business plan, based on smart cities' use cases.
Dr Igor Calzada delivered a keynote conference at the InFocus Smart Cities International Conference in Yinchuan in China on 7th September 2016. The keynote revolved around governance of smart cities by pointing out a critical and constructive perspective of the so-called smart cities buzzword based on previous research work entitled Unplugging.
The development of smart city leading to a progressive abandonment of rural areas towards greater cities and metropolis, which can offer many opportunities in terms of work, education, social life and so on. It can solve traffic congestion, school overcrowding, air pollution, loss of open space and skyrocketing public facilities cost.
A Comparative Framework Analysis of the Strategies, Challenges and Opportunit...AgboolaPaul3
The goals of the contemporary environment in this new era of the Internet of Things (IoT), digital technologies (DTs) andsmartisation are to enhance economic, social and environmental sustainability while also concentrating on the citizens'quality of life. As these initiatives advance, more determination is required to off er eff ective approaches to the problemposed by the accomplishment of the Sustainable City Project in Nigeria as a developing nation. To address theseproblems and facilitate the process for Nigeria's major cities to become ‘smart cities’, universities, research institutionsand other stakeholders must collaborate alongside. This chapter aims to establish a model or framework thataddresses urban intelligence, social inclusion, resilience and technological innovation, mobility, urbanisation andresidents' quality of life. The reviews of the characteristics and management of smart cities in developed countries weredocumented to serve as a comparison study of the cities in African sub-Saharan regions. This will assist in buildingmodels that can produce predictions about possible smart solutions in the areas of mobility, urban infrastructure andecological problems brought on by climate change in African cities. This chapter brings attention to the body ofknowledge by envisioning the benefi ts to the government and citizens in making appropriate decisions to enhancesustainable development, a better resilience environment, improved infrastructure, smart city environments andresidents' quality of life. The study's implications centre on how the government could prioritise urban features andservices as indicated in the smart cities framework.
1. Letter to all state governments to shortlist potential Smart Cities based on Stage-I criteria according to a number of Smart Cities distributed across states /UTs by the MoUD. This is the first stage of the Intra-State competition.
2. On the basis of response from States/UTs, the list of potential 100 Smart Cities is announced. The second stage of the All India competition begins.
3. Each potential Smart City prepares its proposal assisted by a consultant (from a panel prepared by MoUD) and a hand-holding External Agency (various offers received such as World Bank, ADB, GEF, USTDA, JICA, DFID, AFD, KfW, UN-Habitat)
4. By stipulated date, Stage 2 proposals submitted. Evaluation by a panel of experts.
5. Selected cities declared – Round 1 Smart Cities
6. Selected cities set up SPV and start the implementation of their SCP. Preparation of DPRs, tenders, etc. and Other cities prepare to improve their proposal for the next round of the Challenge
Presentation by Karima Kourtit and Peter Nijkamp
Advanced Brainstorm Carrefour (ABC): ‘Urban Empires - Cities as Global Rulers in the New Urban World’
Adam Mickiewicz University, Poznan, Poland (August, 2016)
The city is the economic and social life, as in the range of human abode, food and so on. The heights of the
dependence of man, his various powers of the time to have done, and by the desire to consolidate and bring
to the life of the necessary coordination with the villages thereof, and in the nature of necessity and for a
dwelling-place and information to build the human environment. In all, according to the nature of the
species, and the culture and civilization of the difference, and principal users, as one element in the human
city, and that the beneficiaries of the effective element of his own. Unfortunately, irregular to pass out to
the cities, especially the metropolises made us to increase of faces, to provide the service, and to the many
questions of the citizens. Smart of this question in recent decades, a number of strategies for the solution of
the great circles that was offered in the academic plans. That is powerful, smart electronic city and citizens
of continuous service users, but unlike electronic city so residents know each client, users smart and play
the role of the citizens of the city, the head of the fountain. Unlike the electronic city, only to meet the needs
of the citizens of the city had no pain, but in the interaction cycle, is exposed to the knowledge of the heads
of men, and were out of the city, provide services in the city, which is done in the way of life of the urban
development. On the other hand, it should be noted, because of the large and the density of the high places
of the cities of the time, already in the cities which have no matter to work on the administration of the
traditional methods of the town is rather moderate. This study tries to explain the history of the electronic
city, he laid the city: and the sorrow of mourning in the city. In this study, we found an expert to other
learned men proceeded so far, better to use.
Gerard Goggin presentation for Reimagining Australian via Disability and Media: Technologies, mobility, and representations panel,
International Australian Studies Association (INSA) conference, 7-9 Dec 2016, Fremantle
Abstract:
In 2050, the number of people living in cities will be almost as large as the world’s entire population today. That’s why we need completely new approaches to be taken in order to make our cities to be Smart City. Smart Cities gained importance as a means of making ICT enabled services and applications available to the citizens, and authorities that are part of a city’s system. It aims at increasing citizens’ quality of life, and improving the efficiency and quality of the services provided by governing entities and businesses. Smart City is a type of city that uses new technologies to make them more livable, functional, competitive and modern through the use of new technologies, the promotion of innovation and knowledge management. Cities today are facing significant challenges including increasing populations, infrastructures, and declining budgets.
Intelligent World, Smart Cities, Intelligent Communities, Next Industrial Revolution, Future City Developments,
Definition, Barriers, Funding, Stakeholders, Smart City Internet
These urban areas are now known as intelligent city, knowledge city, ubiquitous city, sustainable city, green city, digital city, etc. and very recent smart city. Some of the cities around the world have been branded a smart city. The recent introduction of some on line store for different shopping solution, UBER, Pathao etc in trans port sector, online ticket purchase platform and Bkash/ Rocket for money transaction has given us a test of digital city.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Connector Corner: Automate dynamic content and events by pushing a button
Smart cities and tourism
1. Which smart tourism experiences are more likely to enhance
the destination attractiveness?
Sarah Poupineau
I. Introduction
Why are cities more important than ever?
The process of accelerated urbanization on the world scale profoundly modifies the
inhabitant’s way of living. Today more than half of the world population lives in
cities. In 2050, it is estimated that this will increase by 70% (World Health
Organization 2016).This urbanization is characterized by an increase of cities over
one million in population in addition to megalopolis (cities with more than 10 million
inhabitants). Their geographical distribution is unequal around the globe. The future
of the planet is partly at risk in those sprawling cities where each month, 5 million
people settle. How does one live decently in such cities where the priority is to find a
place to live? In those megalopolis, disparate forms of architecture coexist: buildings
Smart tourism is a new trendy expression related to the increasing
reliance of cities destinations and their tourists on new innovative
forms of ICT that allow to transform massive amount of data into
valuable offers. However, the concept of smart tourism lacks
theoretical development. The report will attempt to define a
successful smart city and understand the change in the tourist
experience by shedding light on current smart tourism trends. This is
followed by a cross-study analysis aiming to complement information
on key success factors for a touristic project. It will also make a point
on the contribution of smart touristic initiatives achieving
attractiveness of the destination. The paper further draws attention to
the obstacles, criticism and impacts of such projects.
Keywords: Smart cities • Smart technologies • Tourism experience •
Case Study • Smart destination •
2. neighbour open-air rubbish dumps. Slums account for half of the urban world
population, integrating new migrants searching for a job in the city.
Another global phenomenon of the Western world that left a mark on modern Asian
cities is the importance given to the automobile in urban planning. Transport
infrastructures have deeply modified cities but not only this : they have also impacted
the relationship between the available space for traffic and the city life. This has led
to a fragmentation of the urban landscape and the development of residential
enclaves while upsetting a coherent integration of the population. In light of city
growth and other environmental issues, certain decision-makers and planners have
embarked on the development of the smart city concept. At its core is the idea of
optimizing networks which criss-cross cities (water, electricity, transportation, waste)
thanks to digital highways. The development of such gigantic cities gives rise to new
ways of thinking with a view to living together better; it takes into account social and
ecological problems in order to avoid the worst scenarios.
Smart cities are providing an alternative answer.
What is a smart tourism experience?
Smart technologies have received a widespread interest in the field of tourism.
Technology has not only become an integral part of tourism but has revolutionized
the way travelling is planned. New business models are emerging thanks to smart
technologies in the tourism sectors (Buhalis, 2003). Mobile applications, virtual
reality, cloud computing, open innovation, on-location based services are all
examples of smart innovations enhancing the tourism experience (Wang et al., 2012)
The city appeals as a place where all the opportunities for ‘being a protagonist’ is
affecting the choice of the tourist destination. Indeed, cities have become one of the
preferred places of the current tourist demand.
Particularly reinforced with the new collaborative dimensions of technologies, the
market place has undergone a kind of revolution with tourists playing an active and
interactive role in the experience. In this vein, Gretzel and Jamal (2009) question the
successful integration of technology into the tourist experience.
Yet, the understanding of the key success factors for a smart tourism experience is
limited. Recent research recognizes the potential of technology for more
personalized, interactive and socially engaged experience (Neuhofer, 2013).
3. Zhang et al (2012) suggest that to set up a smart-tourism system, 4 forms of
Information Computers Technologies (ICTs) are vital: Internet of Things (IoT),
cloud computing, mobile technology and artificial intelligence.
Despite an increasing number of smart tourism studies, research exploring the smart
tourism experiences and its relationship with destination attractiveness research
remain fairly scarce (Gretzel, 2011). Based on this fact, the aim of the report is to
bridge the gap between enhanced tourism experience and destination attractiveness
to address the research question of “Which smart tourism experiences are more
likely to enhance the destination attractiveness?”. It is hoped that this study can
give useful directions for the diagnosis of the key success factors of a smart tourism
experience in a smart city by means of several cases study approach.
The paper first assesses the current literature on smart cities and tourist experience,
followed by the outline of the methodological approach. It then presents the research
findings related to the success factors of a touristic experience in a smart city.
Finally, it highlights several criticisms and discusses limitations and suggestions for
further studies.
II. Literature review
Definition of smart cities
The innovative city
The smart city is based on the identification of millions of elementary occurrences
from recording traffic hotspot, evaluating individual’s energy consumption to
measuring air pollution. Smart tourism is becoming a big contributor and benefactor
of the “sensor society” (Andrejevic and Burdon 2015) that is characterized by
ubiquitous, always-on data capture. During all travel-related activities, customers
leave electronic traces like searching a trip, planning, booking, giving feedbacks... As
a result it multiplies the sources of data, the channels of communications and the
interactions. Yet, despite the abundance of data, few cities are able to interpret and
integrate these data inside their urban system (La Rocca, 2013). One key question is
4. the role of governments in these cities: do governments have to take the leading
role in coordinating smart city initiatives despite their own short term engagement?
For Coe et al (2001), “smart city governance should encapsulate collaboration,
cooperation, partnership, citizen engagement and participation”. They need to break
down their current practice of working in silos and “act as a network of multiple
systems” (Anne Hidalgo, 2016). “Cities that can shift from the traditional
bureaucratic approach to using ICT to support e-governance can achieve greater
smart city objectives” (Moon and Welch, 2005) A smart city therefore starts with
smart citizens who are engaged in the process and asked on their opinions.
(Mulligan 2013). The Future Space Foundation believes that “making data more
readily available improves travel experiences for everyone, whether they are a
commuter, a tourist or a resident exploring everything the city has to offer.” Therefore
cities need to “open-up” to their citizens by offering their data in an easily
accessible and reusable format. Moreover, open data policies can also foster a
culture of innovation as well as create jobs.
The sustainable city
Sustainability and the environment are critical to the urban landscape as cities
account for 80% of CO2 emissions and 75% of global energy consumption. Cities no
longer have the option to keep on working the way they have done in the past.
There are growing concerns on existing natural resources, increasing pressure
regarding the transportation infrastructures, access to education, provision of
adequate healthcare and safety of the growing number of urban residents. As a
result, the smart sustainable city aims to achieve an economically sustainable
urban environment without reducing the population quality of life through the use of
ICTs. The aggregation of data is not only used for the purpose of data analysis but
also to understand better how the city is running its resource consumption, services
and lifestyle. Many smart sustainable initiatives are already arising in the cities:
rooftop farms, shared gardens, vertical farms on skyscrappers, smart waste
management, smart city lighting…
5. The social city
Artificial intelligence, digital revolution…the future of our cities seems to head
towards hyperconnexion and new technologies. Yet, is it the only solution so that
change may happen in our society? Next to the smart city, a human, collaborative
and open city is emerging. A smart future for our cities is one where we live
more collaboratively - not just by sharing decision-making and policy development,
but by sharing commodities such as cars, energy, data. Sharing economy platforms
directly contribute to the smartness of a city by providing services matching the need
of the municipality and speeding up social and urban transformations. It also
indirectly improve the attractiveness of a city. If a city is known to be innovative and
open to these new services, it may definitely attract business opportunities, tourists,
and improve the urban economy.
Understanding the change in the tourist experience
Travel experience” is defined by all the interactions and emotions felt by the traveler
at each step of his trip”. Considering the dynamic nature of the tourism industry,
experiences are subject to constant change. With fierce competition in the domain of
tourism experiences, the two significant paths for improvement have to do with the
integration of ICTs and the increasing co-creation of experiences.
Information and communication technologies:
ICTs have represented a catalyst of change that has opened unprecedented
possibilities for tourist experience creation and enhancement” (Sigala, 2012) The 4
forms of ICTs vital for Zhang et al (2012) enable for the collection of information in an
unobtrusive and cost-effective way. When strategically implemented, companies can
use ICTs to collect and analyze consumer needs to maximize both tourist
satisfaction and the destination competitiveness (Picolli et al. 2003).
Co-creation:
Empowered experiences incorporate immersive technological solutions to allow the
tourist “to become highly involved, actively participate and co-create with multiple
stakeholders throughout all stages of travel” (Neuhofer & Buhalis, 2013). The idea
of providing customers with empowered and unique experiences (Pine & Gilmore,
6. 1999) and thereby creating added value for them was proposed as a the key
competitive advantage. As a result, Pine & Gilmore emphasize that “companies do
not actually compete in terms of market price but rather in terms of the distinctive
value of an experience provided”.
Upgrading the experience:
ICTs have been central in building up platforms of interaction where dialogues occur,
fostering personalization and creating meaningful experiences (Buhalis, 2002). In
operating such possibilities, tourists are integrated in the value chain and can
customize their experience according to the background, their needs and
preferences. Such change in touristic behavior has brought the tourism industry to a
challenging situation and has led to the development of “smart destinations.”
What is important is not the technological development itself, but rather the
strategic and adequate integration of smart technology as a resource for the co-
creation of valuable touristic experiences. This paper suggests to subdivides the
experience creation process to understand where and how technology is used
alongside the different stages of travel.
III. Analytical method :
A case study approach has been used to validate the findings empirically and
measure the impact of smart touristic initiatives in the destination attractiveness
To address this enquiry, cases were identified following the benchmark of enhanced
tourists’ experiences. The selection has been treated according to a set of defined
criteria such as being represented in the hospitality & tourism industry, and
embodying currently a successful initiative of enhanced tourism experience in a
smart city. The following indicators had to be: attracting wide support, having clear
objectives, producing concrete outcomes and impacts, being imitated or scaled.
In this process, eight organizations were contacted covering various industry sectors:
telecoms, museums, destination management organization (DMO’s), hospitality,
travel agencies and restaurants. As major assets for the case study research,
multiple sources were integrated including informal interviews, observation,
documentary information, surveys. Informal interviews with project owners favored
an in-depth understanding of real life cases, while direct observations and on-site
7. tests and visits enabled to get a first-hand technology-enhanced experience .This
diversified data collection allowed for a mixed and comprehensive understanding of
the smart tourism experience.
Table 1. Case study outline
Case
Nr.
Company Industry
sector
Rationale choice
1 Co-creation between
Orange / Musée de
l’Homme
Telecom
/museum
Orange Beacon partnered with the Musée de l’Homme in
Paris to create a fun and educational app for children. It
offers a chance to visit the museum through a series of
interactive games thanks to the use of Orange Beacons.
2 Château de Versailles Museum The Château de Versailles offers several applications
using Augmented Reality and 3D to guide tourists in their
visit.
3 Val Thorens Destination
Management
Organisation
The tourist office offers an interactive 360° video on their
Facebook page that takes tourist virtually through
different places of their destination.
4 Thomas Cook Travel
Agency
The travel agency equipped its agencies in England,
Belgium and Germany with Oculus Rift headset to inspire
clients and enable them to virtually visit hotel before
booking. The application consists in projecting oneself
into a virtual dimension by pointing one’s smartphone to
the specific place to ‘discover’.
5 August Smart Lock Hotel August Smart Lock partnered with Airbnb to propose a
keyless access to Airbnb’s hosts through an app and a
connected lock for a safer and time-saving check-in and
check-out.
6 Voyages SNCF Transport The company uses humanoid robots called “Pepper”
which give information on trains, helps travelers to carry
their luggage, and gives information on nearby public
transportation.
8. 7 Tourist Office Alençon Destination
Management
Organization
The tourist office of a French city in Alençon proposes an
app including beacons and virtual reality to attract its
visitors through an immersive visit of the city.
8 E-Office NFC Restaurants Restaurants use NFC technology to translate the menus
of the restaurants in several languages. The tourist just
needs to flash a QR code to get access to the translation.
IV. Findings and discussion
Smart Tourism Experiences
Having undertaken eight case studies, this section presents the findings of the study.
The four forms of vital ICT are validated by the case study analysis:
The Internet of Things is transforming the customer experience by merging the
digital and physical world. Both Alençon city and the Musée de l’Homme set up
beacons sensors in the city or in the museum to push interactions to visitors when
they are near to the place. Throughout their journey, visitors are guided and can
discover the story behind the different monuments or paintings thanks to mobile
applications. August Smart Lock also uses IoT to send electronic keys to their
Airbnb’s host’s smartphone, transforming the welcoming phase into a smooth
experience.
The mobile technology is also a key tool enabling information retrieval anywhere at
any time. Firstly, the mobile provides the right information at the right time and in the
right place . Secondly, mobile device becomes the new travel guide facilitating the
traveler’s experience: information, orientation, photographing, sharing … Many apps
now give the possibility to book an activity on site thanks to dematerialized tickets or
NFC technology. For instance, E-restaurant uses NFC readers to send the translated
menu directly on their guest’s smartphone.
At the booking stage, destination travelers have now the opportunity to watch
immersive 360° videos through virtual reality headsets on their smartphones to
project even more in the future. Thomas Cook has invested in virtual reality
technology to inspire clients and enable them to virtually visit the hotel before
9. booking. On the same vein, the tourist office of Alençon enables to visualize the
famous Alençon castle at different times in history providing an immersive
experience.
To upgrade tourist personalization artificial Intelligence allows businesses to
facilitate the right customer service at the right time. Voyages SNCF for instance
offers a humanoid robot called Pepper which gives information on trains and nearby
public transports, and helps travelers to carry their luggage. This bot uses the SNCF
APIs to provide essential information to train station‘s users. Finally, the cloud
computing technology stimulates information sharing and provides access to solid
data storage. The findings from the cross-case analysis indicated that technology
can be used either has a supplementary role to support the experience either
constitutes the integral part of the experience. The analysis also suggested that
technology is revolutionizing the experience creation by offering high level of
interactivity, social engagement and personalization. This is in line with
literature, such as Neuhofer et al. (2013) who argue that ”the more involved the
tourists are with the technology, the richer their physical experience will be.” In this
respect, social media play an important role in empowering levels of interaction
among multiple parties. The tourist not only co-creates his experiences with his
immediate environment but also interacts with physically distant surroundings. The
Val Thorens DMO’s assert their strong digital positioning and foster brand
destination loyalty by being the first to offer an interactive 360° video on their
Facebook page. It is also a way to promote their destination to new markets allowing
clients or tourist operators to visit the city virtually without being actually in Val
Thorens.
10. The experiences utility functions can be seen on Table 2:
Smart tourism experiences Company Goals and advantages
1. Virtual reality (VR) enables
visitors to experience digital
recreation of tourism sites and
time travel
2. NFC tags give access to
translated restaurant menus
3. Tourists are guided thanks to
beacon technology
4. 360° video is proposed on the
Facebook page of a destination
5. IoT smoother the check-in
experience
6. Pepper robot provides real-time
information on transport network
and guide the tourists in a train
station
Alençon Tourist Office
Thomas Cook
E-NFC restaurants
Musée de l’Homme
Château de Versailles
Alençon Tourist Office
Val Thorens
August Smart Lock
Voyages-SNCF
Promotion of the destination
Mind-blowing experience
Encourage visitors to spend more time
on site
Increase their willingness to visit the
place further
Attract new market
Increase sales
Promote local culture
Smart mobility
Innovate
Highlight the experience
Foster their digital brand destination
positioning
Attract new markets
Inspire, keep tourists engaged in real
time
Facilitate the experience
Secure
Planning
Guidance
Create a smart destination experience from scratch requires the project leader to
constructively involve and collaborate with the different stakeholders.
Table 3 summarizes the different outcome for each stakeholders based on the
analysis of the case studies.
11. Table 3. Smart tourism experience characteristics
Stakeholders Characteristics of the requirements
Government ● Establish Public-Private Partnership
● Maintain adequate network coverage within the
city to avoid gap between dense and rural areas
● Support open-data
● Regulate data privacy
Tourism companies ● Digitalize their core business activities
● Give access to information in real-time and in a
readable format for users
● Engage with local communities, tourists and
government in co-creating the experience or
developing crowd-sourced applications
Local communities ● Actively involved in developing cultural heritage
Tourists ● Connected, active, committed
● Co-create the experience
● Contribute to the content
● Use end-user devices at multiple touch points
● involved in social media
Destination ● Innovative ecosystem
● Capture information from users and their activities
● Interconnected through IoT
● Interoperable services
● Eco-friendly environment
● Educate their citizens and visitors on how to best
use the technology
Source : Adapted from Buhalis (2013)
Smart Tourism Experiences take advantage of technologically embedded
infrastructures, end-user devices in various touch-points and engaged stakeholders.
The final goal is to use the system to upgrade tourism experience, to maximize both
destination attractiveness and consumer satisfaction and to demonstrate long term
sustainability commitment.
V. Conclusions and implications
Present cities are expected to become megalopolis with millions of inhabitants. To
manage the inevitable change of these new large urban systems, it will be necessary
to implement coordination among decision-makers, local authorities and the society.
A first attempt to define the pre-conditions for the development of smart city is to
12. divide the city into three sub-systems: the innovative city, the sustainable city and the
social city. Smart dimension necessarily involves a review of the processes for the
governance of the urban system. Technology should be integrated into the urban
system and not to be considered as additional equipment. By the use of ICTs, locals,
tourists and city users can act as a dynamic role in improving their quality of life and
creating new experiences. The notion of creating experiences has become essential
for a successful promotion of the destination. The need for adapting urban services
supply, to answer the increasingly expert and qualified tourist demand will require to
reconsider the relation between and physical and virtual elements. For instance,
ferry terminals, low cost airports and buses represent new gates to enter the city
meant to receive the tourist flow and need to be upgraded in their hosting services.
The same will have to be developed with the tourist office, which will inevitably need
to modify its role and function to become new modern poles of tourist reception.
In reviewing the theoretical background of the smart city and the tourist experience,
the paper has recognized two major changes in the nature of tourist experience: a)
four forms of technology can be used to create enhanced touristic experiences, b)
empowered experiences incorporate immersive technological solutions to allow the
tourist “to become highly involved, actively participate and co-create with multiple
stakeholders throughout all stages of travel”.
A gap between the theoretical approach and the cases under analysis was spotted.
The theoretical approach indicated that successful destination of the future will be
the one that integrate ICTs in their structures to dynamically co-create smart
experiences with tourists in all travel stages. At the same times findings have
highlighted how low the level of tourist’s engagement can be in the co-creation
process and how hard it is to maintain a high level of commitment over time. This
suggests that the success of smart touristic projects cannot be disconnected from a
larger smart city policy able to penetrate in depth local residents and civil society. It
follows that smart touristic initiatives can empower citizens and tourists to actively
participate in bottom-up decision-making processes. Otherwise, it is likely to remain
a simple use of new technologies under the logic of brilliant engineer’s logic losing
track of the human part.