Small Business, Big Footprint Plum Benefits is a leading provider of employee perks programs. They have integrated Salesforce across their organization to automate processes and provide a better customer experience. This includes building custom applications for a web-to-contact form, content management between Salesforce and their website, and contact syncing. The implementations have helped Plum Benefits improve service quality and increase sales without needing more employees.

1. Small Business, Big Footprint Ross Bauer, VP Product Development Plum Benefits. Jim Martin, Senior Director of Sales Operations Cyveillance Inc. Track 1: Becoming Customer Centric

2. SPEAKER INTRO/TRANSITION SLIDE Ross Bauer VP/Product Development [email_address]

5. Jim Martin Senior Director of Sales Operations COMPANY NAME/LOGO Ross Bauer VP, Product Development Bryan Yeung Associate Sales Engineer Salesforce.com Moderated By: Our Customer Panel

7. Plum Benefits Implementation Overview Salesforce Web Site Eloqua Finance & Accounting Call Center Content Mgmt Tracking Movement of content from salesforce to the web Contact syncing

9. Create User Profile

11. Content Management

13. Salesforce Web Site

14. Validating Email Domain

15. Providing Real-Time Web Site Service