2. SLN – Organizational update
We’re still evolving
•
Personnel – we’re frozen (for now)
•
Financial – we’re taking cuts
•
Efficiencies – Board of Trustee’s Re-
•
engineering Committee
• Advocacy – we need your help, stay
positive
3. SLN – 7.3 Lessons Learned
• We need to do a better job of defining roles,
responsibilities and expectations
SLN
◆
Campus
◆
• We need better integration, information sharing among our
units
• Vendor support is key
Piloting ANGEL Engagement team
◆
Monthly ticket reports/weekly meetings
◆
• Time frames for upgrades is a big issue
• ANGEL focus groups need SUNY participants
4. SLN – Advisory Council
SLN Catalog opened to all SUNY
•
Satisfaction Survey released in Dec. 2008
•
E-portfolio demo scheduled for early March
•
Asynchronous tool (Wimba, Elluminate, Adobe Connect)
•
review via AST
• Advisory Council Officers - changes
Vice Chair becomes Chair at CIT
◆
Election among the Adv. Board for Secretary and Vice Chair
◆
Committee members
◆
5. SLN – Advisory Council
Standing Committees – All focusing on SLAs
•
Application Services
◆
- Upgrade timeline – in development
- Hosting models/access levels – in development
Edu
◆
- Edu Survey results pending
Helpdesk
◆
- Implementation of Footprints
- More information/access for campus representatives (Tickets, Reports)
Marketing/Communications
◆
- Rebranding/Redefinition
- Confluence Community Space for SLN Areas of interest
- SLN Needs to be more embedded with campuses
Partnered advertising
Ο
Campus profile pages
Ο
Emails with campus information
Ο
6. Current SLN Service Model
• Per the Participating Institution Agreement
(effective through 6/30/10)
Membership
◆
Training & Faculty Development
◆
HelpDesk Support
◆
LMS Application Services
◆
7. SLN Membership
• Online marketing & communications to
maximize web traffic
• Presentation of courses through the SLN website
(online course catalog)
• Access to research findings and materials
• Meetings, conferences and webinars addressing
a full spectrum of online learning topics
8. Proposed changes to Membership
• Free or Nominal Charge • SLN “Premium” Marketing
Services (Billable Service)
Online Course Catalog
◆
Individual campus profiles on
Base Marketing Efforts ◆
◆
the SLN site
(organic search engine
marketing) Work with campuses to develop
◆
web based co-branded
Outreach E-mails
◆
marketing campaigns (pay-per-
click & e-mails)
Partnered Print Material “Print
◆
on Demand” (Brochures, Print
Ads & Post Cards)
9. Education Training/Faculty Development
• The current PIA defines SLN • Supplemental Service
Educational Services (additional cost)
SLN ID backfill (beyond two
Training & professional ◆
◆
weeks)
development for faculty
teaching online On-site training for campus
◆
faculty & staff
Training, mentoring,
◆
professional development & Full ID services for campuses
◆
support for campus ID w/out ID
Access to shared repository Instructional design services:
◆ ◆
of training materials, Course review, multi-media
documentation & resources consulting, degree program
design
Instructional templates
◆
10. Proposed Changes to Education Services
Two targets for service:
•
Faculty Support Services: Instructional
1.
Designer (ID) Professional Development
Faculty Direct Services: Online Faculty
2.
Development
Incorporate HelpDesk as a part of
•
Education Services
11. ID Faculty Support Services
• Professional Development
ID research & best practices
◆
Train the trainer (Quality Matters)
◆
Assigned SLN ID program contact
◆
Membership benefits (Eduventures, Sloan-C)
◆
• Community
Communications/Community of practice
◆
ID backfill
◆
• Resources
Online repository
◆
Access to the support server for training and demonstration
◆
12. Faculty Direct Services
Professional Development
•
Fully Online/Blended/Hybrid
◆
Training options (Online, Face to Face, Self-Paced)
◆
New faculty development cycles
◆
Returning faculty track each cycle
◆
Community
•
Communications, online tools, area for interactions, networking and
◆
facilitate/promote community of practice
Access to experienced exemplar online faculty
◆
Provide online area that facilitates discipline-specific/topic-specific faculty
◆
interaction
Pod/podcasted events showcasing online faculty community
◆
Resources/Faculty Toolbox/Library of Resources
•
13. Application Support Services
• The current PIA defines Application Services as follows:
Administer ANGEL Instance level application settings & activities
◆
Coordinate SUNY Request w/ Campus contacts & U-wide support
◆
center personnel as appropriate:
- (1) Interface/Integration of ANGEL with SIS
- (2) Interface/Integration of ANGEL with campus authentication systems
Some ANGEL nugget development anticipated
◆
Monitor standards & automated functions (w/ITEC)
◆
Develop & process campus specific reports (w/ITEC)
◆
Develop & maintain campus style sheets
◆
• Supplemental Services (additional cost)
Administer the ANGEL LMS for a campus
◆
14. Proposed Changes to Application Services
• Campus cost will be based on consumption (evaluating usage
based model)
SLN & ITEC charge campuses for costs to deliver the hosted
◆
environment (not a FTE model).
SLN & ITEC costs are no longer split. Campus receives one invoice for
◆
Application/Hosting.
• SLN & ITEC are working towards further outlining definitions for
all components of basic hosting
• Application Team Services with HelpDesk
1st TIER ANGEL Administration
◆
- Maintenance & Support
- Upgrades
- Quality Assurance
Additional options ANGEL Administration with increased access TBD
◆
15. HelpDesk Support Services
• The current PIA defines HelpDesk Services as:
End User Support
◆
Environments
◆
- (1) SLN Domino/Notes online learning environment through
June 2009
- (2) ANGEL online learning environment
Hours of Service
◆
• Supplemental Services (additional cost)
Expanded hours if demand warrants
◆
16. Proposed Changes to HelpDesk Services
• Campuses may purchase End User (Student/Faculty) HelpDesk
for:
Navigation & “How to” Questions for a LMS
◆
Login Issues
◆
• Application & Education Support Services will include costs for
their portion of Help Desk support.
• SLN will be moving toward a “Service Desk Model.” All calls &
contacts should come through the HelpDesk. HelpDesk will
record the contact in FootPrints, and then forward the issue to
the appropriate team.
17. We are working towards issuing a new
Institutional Agreement by CIT.
Thank you for your time. Any questions?
For More Information Contact:
Carey Hatch: carey.hatch@suny.edu
Greg Ketcham: gketcham@oswego.edu
Gerard Marino: gerard.marino@suny.edu
