This document provides an overview of operations management concepts for a course. It outlines 13 topics that will be covered, including forecasting demand, quality management, inventory management, and lean operations. Students are instructed to review the slides and textbook, ask questions if anything is unclear, and complete assignments summarizing theories and analyzing a real-world organization's processes and layout. The goal is for students to demonstrate understanding of key concepts and apply them to improve an existing system.
Cellular layout helps us in increasing the productivity with minimizing the cost.
It is the latest technique to minimize the cost and increase the profits without affecting the organization. The concept of LEAN management.
Cellular layout helps us in increasing the productivity with minimizing the cost.
It is the latest technique to minimize the cost and increase the profits without affecting the organization. The concept of LEAN management.
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This presentation is both a how-to as well as the material you need to prepare and host the Visualized Workflow workshop that Jeff describes in the Actionable Agile Tools book published by OikosofySeries.
You will find “Facilitator slides” which help you understand how to prepare and host each of the steps in the workshop.
You will also find the “Presentation slides”, which you can use directly in the workshop.
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When Management Asks You: “Do You Accept Agile as Your Lord and Savior?"admford
So you’ve been told that your organization is going to implement Agile methodologies across ALL of IT, and not just in development. And you’ve been given the responsibility to implement it in Security Operations, and without a clear plan or measurable objectives other than “make the team more efficient”. While one can complain that someone in the C-Suite heard of the book “Scrum: The Art of Doing Twice the Work in Half the Time”, you still have a job to do. So the basics of Project Management, Agile, Scrum & Kanban are covered and how one can shoehorn these concepts into working in an operations context. Oh, and there will also be some finagling of where DevOps stands regarding Agile and Operations.
Operations Management for MBA classes: I use the Heizer & Render textbook, so some of the slides are directly from them. I am busy adding a soundtrack. As soon as I have completed them I shall upload slides with a soundtrack.. Johan Jordaan
This presentation is both a how-to as well as the material you need to prepare and host the Visualized Workflow workshop that Jeff describes in the Actionable Agile Tools book published by OikosofySeries.
You will find “Facilitator slides” which help you understand how to prepare and host each of the steps in the workshop.
You will also find the “Presentation slides”, which you can use directly in the workshop.
When Management Asks You: “Do You Accept Agile as Your Lord and Savior?” - Ci...admford
Updated version of my original Cyphercon talk. With more useful information regarding how to enact change and better visual representation of certain concepts. This talk was given at CircleCityCon 10 in 2023
Sustaining Engineering - life after DevOps?TimothyBonci
You have some challenges after attrition, team re-orgs (agile or top-down), and de-prioritized cross-training has left engineers frantically searching email archives for “fixed content deployment” or staring blankly as git blame lists only their most talented former colleagues. If only there were a structured way to have ensured these services lived on.
Continuous Improvement Posters for LearningCIToolkit
The intention of this section is to provide all the continuous improvement tools in a poster format that is easy to print and share. These posters are great tools for training, sharing and posting, and can also be distributed as hand-outs during continuous improvement workshops.
When Management Asks You: “Do You Accept Agile as Your Lord and Savior?"admford
So you’ve been told that your organization is going to implement Agile methodologies across ALL of IT, and not just in development. And you’ve been given the responsibility to implement it in Security Operations, and without a clear plan or measurable objectives other than “make the team more efficient”. While one can complain that someone in the C-Suite heard of the book “Scrum: The Art of Doing Twice the Work in Half the Time”, you still have a job to do. So the basics of Project Management, Agile, Scrum & Kanban are covered and how one can shoehorn these concepts into working in an operations context. Oh, and there will also be some finagling of where DevOps stands regarding Agile and Operations.
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Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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Youtube – https://www.youtube.com/startuplviv
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In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
2. Note on the use of these slides
• These slides provide the basic theory that I would like you to know.
There are many more techniques on the slides that came with the
textbook, which are also available on eFundi. As I talk you through
this slide show, please stop where you don't understand, go to either
the textbook (Heizer and Render) or the Heizer & Render slides and
make sure you understand them. If you still do not understand, on
the first page that you have to submit is space for you to tell me what
you do not understand so that I can cover it in class.
• Once you have gone through the slides, go to the template on eFundi
and prepare your submissions for the next contact session.
4. Outcomes for today's contact
OUTCOMES OF THEME G
Interpret the product-process matrix using real-life companies
Master the theory of the service-process matrix and interpret the matrix using
real-life organisations.
Use process analysis techniques to critically analyse existing real-life
manufacturing and service processes
Demonstrate a thorough understanding of the concepts by applying the theory
to a real-life organisation.
OUTCOMES OF THEME H
Understand the basic layout configurations
Demonstrate a thorough understanding of the concepts by applying the theory
to a real-life organisation.
8. Process, Volume, and Variety
Process Focus
projects, job shops
(machine, print,
carpentry)
Standard Register
Repetitive
(autos, motorcycles)
Harley-Davidson
Product Focus
(commercial
baked goods,
steel, glass)
Nucor Steel
High Variety
one or few units
per run, high
variety
(allows
customization)
Changes in
Modules
modest runs,
standardized
modules
Changes in
Attributes (such
as grade, quality,
size, thickness,
etc.)
long runs only
Mass Customization
(difficult to achieve,
but huge rewards)
Dell Computer
Poor Strategy
(Both fixed and
variable costs are
high)
Low
Volume
Repetitive
Process
High
Volume
VolumeFigure 7.1
10. Service Factory Service Shop
Degree of Customization
Low High
DegreeofLabor
Low
High
Mass Service Professional Service
Service Process Matrix
Commercial
banking
Private
banking
General-
purpose law firms
Law clinics
Specialized
hospitals
Hospitals
Full-service
stockbroker
Limited-service
stockbroker
Retailing
Boutiques
Warehouse and
catalog stores
Fast-food
restaurants
Fine-dining
restaurants
Airlines
No-frills
airlinesFigure 7.11
11. Process flowcharting
Defined
• Process flow diagrams is the use of a diagram
to represent the main elements of a process
• The basic elements can include operations,
material or customer flow, decision points,
storage areas and queues
• A flow diagram is an ideal method to start
process analysis
13. Performance Measurement:
Operational
1. Throughput
the rate at which money is generated by the system
through sales
2. Inventory
all the money that the system has invested in purchasing
things it intends to sell
3. Operating expenses
all the money that the system spends to turn inventory
into throughput
14. Goldratt’s Theory of Constraints (TOC)
• Identify the system constraints
• Decide how to exploit the system constraints
• Subordinate everything else to that decision
• Elevate the system constraints
• If, in the previous steps, the constraints have been
broken, go back to Step 1, but do not let inertia
become the system constraint
15. Other Proses Terminology
• Blocking
• Occurs when the activities in a stage must stop because there is no
place to deposit the item just completed
• If there is no room for an employee to place a unit of work down,
the employee will hold on to it not able to continue working on
the next unit
• Starving
• Occurs when the activities in a stage must stop because there is no
work
• If an employee is waiting at a work station and no work is coming
to the employee to proses, the employee will remain idle until the
next unit of work comes
17. Innovations at McDonald’s
Indoor seating (1950s)
Drive-through window (1970s)
Adding breakfast to the menu (1980s)
Adding play areas (late 1980s)
Redesign of the kitchens (1990s)
Self-service kiosk (2004)
Now three separate dining sections
Six out of the
seven are layout
decisions!
19. Your assignment
• Step 1: Make sure you understand the concepts that are covered in this slide show. If
necessary, go through it again or study the textbook. The slides by Heizer & Render
(available on eFundi) also give valuable extra information.
• Step 2: Prepare a one-page summary of the theory. Make sure it fits into the template in
the study guide. Remember to make a note of those issues that you want explained in
class.
• Step 3: Find out how processes are managed in your organisation. Give a one-page
summary on the template.
• Step 4: Critique the way processes are designed and managed in your organisation.
Where necessary, suggest improvements. Give a one-page summary on the template. (If
there are diagrams, you are allowed a fourth page for them).
• Step 5: Submit your three-page report on efundi before Thursday night 23:59. This
counts towards your individual assignment and your final pass mark!
• Step 6: For your group assignment, prepare a three-slide PowerPoint show: Slide 1:
Briefly present the essence of processes and layout to your community organisation.
Slide 2: Explain the processes and flow in their business venture. Slide 3: Give them
advice on how to improve their processes. Use the template that is on eFundi. One group
member must submit on efundi before Thursday night 23:59 as well!
• Names of both documents must be as indicated in your study guide.