Skylink offers a service for recovering lost or stolen valuables using UAVs and GPS technology, targeting individuals aged 18 to 49 with some college education and varied income levels. User research involved surveys and interviews to enhance app development, resulting in insights presented through data visualizations and user personas. The document also outlines user flows and wireframes to visualize app screens and user interactions.

3. Who we are
We provide our customers with a product and service that allows them to
reclaim the lost or stolen valuables in our lives.
Skylink does this by using UAV’s or Unmanned Aerial Vehicles,
GPS technology, and high resolution image & video capture.

4. User overview
The Skylink target audience are men and women ranging in age from 18 to
49 years old. They have either graduated or have had some college
education and have an income ranging from less than 10K to 79K annually.
These are people who are interested in using technology in order to find
their valuable items that have become lost or stolen.

5. UX class field trip to Startup Junkie

6. User Research:
Qualitative and quantitative methods

7. User research
Our primary research methods included in-person survey and interviews.
The survey was posted and shared across the teams collective social media
channels and email contact lists.
Our interviews were with potential users of the SkyLink app. These users
were individuals in the community, police departments, small business
owners and large enterprise businesses.

8. Online survey questions

9. Research analysis:
Uncovering the “big picture”

10. Research analysis
The analysis of research completed with potential Skylink app users
provides valuable insights about how we can make a better app for our
different users.
The following 3 pages are data visualizations that illustrate the information
gathered from the research analysis.

14. User personas:
Examples used for UX development

15. User personas
The next three pages provide Skylink user personas. These personas have
been developed based on the user research completed. These personas
should be used better understand what is important to the different Skylink
app users and how to add value to their customer experience.

19. Milestones presentation: User flows

20. Lists and screens:
User action lists and required app screens

21. User & action lists
The following user action lists provide insights into the experience a user
might have when using the app. This is achieved by listing the app screens
and the actions taken by the user to complete a specific goal.

22. User action lists

23. App screen lists
The following lists are provided to show the app screens that a specific user
would potentially encounter while using the Skylink app.
Not all screens would be seen by every user. For instance, new and current
users would not have access to the same app screens that an administrator
or customer support user would be able to access.

24. App screen chart

25. Milestones presentation: Wireframes

26. User flows:
The path users take while using the app

27. User stories
The following 5 pages are Skylink user flow examples. They represent just a
few paths that a Skylink app user would take in order to accomplish specific
tasks. These tasks are based on the user needs lists.

28. User flow: Product purchase

29. User flow: Product registration

30. User flow: Item – product link

31. User flow: Manual drone deployment

32. User flow: Assisted drone deployment

33. Sketch & digital wire frames:
The visual roadmap to sequential app screens

34. Wireframe: On launch

35. Wireframe: Log-in

36. Wireframe: Homepage

37. Wireframe: Products

38. Wireframe: Product description

39. UX class field trip to McMillan Studio

40. Wireframe: Item library

41. Wireframe: Track item

42. Wireframe: Track item

43. Wireframe: Item link notification

44. Wireframe: Notification confirmation

45. UX class field trip to fly the drone