Six Sigma green belt Certification from ASQ is considered a mark of quality excellence in many industries. It helps you advance your career and boosts your organization’s bottom line through your mastery of quality skills. Becoming certified as a Six Sigma Green Belt confirms your commitment to quality and the positive impact it will have on your organization.
HRM 326 Final Exam Guide
Check this A+ tutorial guideline at
http://hrm326entirecourse.com/hrm-326/hrm-326-final-exam-guide
For more classes visit
http://hrm326entirecourse.com
This is a Competency Model on Project Management. It was developed as part of the Management of Strategic Communications capstone course at Ithaca College.
HRM 326 Final Exam Guide
Check this A+ tutorial guideline at
http://hrm326entirecourse.com/hrm-326/hrm-326-final-exam-guide
For more classes visit
http://hrm326entirecourse.com
This is a Competency Model on Project Management. It was developed as part of the Management of Strategic Communications capstone course at Ithaca College.
For more classes visit
www.snaptutorial.com
This Tutorial contains 2 Sets of Papers/PPT for each Assignments
HRM 326 Week 1 Individual Assignment Consulting Assessment (2 Papers)
For more classes visit
www.snaptutorial.com
This Tutorial contains 2 Sets of Papers/PPT for each Assignments
HRM 326 Week 1 Individual Assignment Consulting Assessment (2 Papers)
BSI Lean Six Sigma Programmes - A Short Overview PresentationAndrew John Slaney
The philosophies and practices associated with Lean Six Sigma if implemented properly can become a major force in driving continual improvement. Contact BSI to see how we can help your organisation achieve process excellence using a Lean Six Sigma approach.
Lean Six Sigma Black Belts are highly trained professionals in Quality improvement
methodology, who are able to apply a combination of Lean and Six Sigma principles
to business processes. They are well versed in the Lean Six Sigma Methodology, and
can skilfully lead and assume full responsibility for large scale quality improvement
projects. They are competent in the use of six Sigma tools and techniques and
standard principles of Lean. A Lean Six Sigma Black Belt has a thorough grounding
in all aspects within the phases of D-M-A-I-C (Define, Measure, Analyze, Measure,
Control), and can identify non-value-added elements and activities.
New Horizons Computer Learning Centers of Southern California Instructor Borhan Musleh covers Lean Six Sigma at the White Belt level in this webinar, originally broadcast on March 6, 2014.
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 3,000 hours of work. It shares our combined 100+ years of experience advising executive teams around the world. It includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
47م
مبادرة
#تواصل_تطوير
المحاضرة السابعة والأربعون من المبادرة مع
المهندس / محمد العربي
خبير واستشاري إدارة مشروعات وهندسة النظم
بعنوان
استخدام مفاهيم الرشاقة «AGILE CONCEPTS »
للتحول الاستراتيجي للمنظمات في العصر الرقمي
التاسعة مساء توقيت مكة المكرمةالإثنين24أغسطس2020
وذلك عبر تطبيق زووم من خلال الرابط
https://us02web.zoom.us/meeting/register/tZ0kcO2rqjwtGtJDycPpmoewbrvd9grYJgMd
علما ان هناك بث مباشر للمحاضرة على وقناة يوتيوب
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رابط التسجيل العام للمحاضرات
https://forms.gle/vVmw7L187tiATRPw9
Has your company ever implemented a quality initiative that failed? Quality initiatives often are seen by executives
as a financial burden and by employees as a way to make them work harder. Is this true? How can organizations
benefit from implementing a quality initiative successfully and how can they do that? Which initiative has proven to
be successful when implemented correctly? Six Sigma!
Benchmark Six Sigma offers globally recognized Six Sigma training and certification across eight Indian cities and also provides Six Sigma Consulting services on deployment of Six Sigma.
The Six Sigma Green Belt Certification demonstrates knowledge on Six Sigma tools and processes. Six Sigma Green belt certified Professionals are often engaged in process improvement and resolving quality problems. One of the widely used techniques in industries for quality management. this certification ensures that aspirants play an active role in streamlining organizational process and improving quality.
Corel DRAW x7– How much is Corel DRAW X7 and duration?Zabeel Institute
With Corel DRAW x7, individuals had infinite alternatives as a result of the redefined control over text, colors, advanced fill, openness, and other tools. Also, having access to cloud-based as well as neighborhood created exceptional material; they had a new horizon of style concepts.
Corel DRAW x7– How much is Corel DRAW X7 and duration?Zabeel Institute
With Corel DRAW x7, individuals had infinite alternatives as a result of the redefined control over text, colors, advanced fill, openness, and other tools. Also, having access to cloud-based as well as neighborhood created exceptional material; they had a new horizon of style concepts.
Microsoft Azure security infrastructure – Importance of Azure infrastructure?Zabeel Institute
Microsoft Azure security infrastructure as a solution (IaaS) is an instant computer facility, provisioned and handled over the internet. A cloud computing company, such as Azure, manages the facilities, while you acquire, set up, set up as well as manage your very own software program– operating systems, middleware, and applications.
IFRS 17 – What does (Financial Reporting Standards) IFRS 17 cover?Zabeel Institute
The objective of IFRS 17 is to standardize insurance audits around the world to enhance comparability as well as rise openness, and also to provide individuals of accounts with the info they need to meaningfully comprehend the insurance provider’s economic position, performance, and threat exposure.
IFRS 9 – What is the purpose of (Financial Reporting Standards) IFRS 9?Zabeel Institute
IFRS 9 is an International Financial Coverage Standard (IFRS) published by the International Audit Requirement Board (IASB). It includes 3 main subjects: category and measurement of economic tools, disability of financial properties, and hedge bookkeeping.
IFRS 15 – What are the five steps of (Financial Reporting) IFRS 15?Zabeel Institute
Using IFRS 15, an entity acknowledges revenue to illustrate the transfer of guaranteed products or services to the client in a quantity that reflects the consideration to which the entity anticipates to be qualified in exchange for those products or solutions.
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IFRS 16 introduces a solitary lessee accounting design and requires a lessee to acknowledge assets and liabilities for all leases with a regard to more than twelve months unless the hidden property is of reduced value. A lessee is called for to identify a right-of-use asset representing its right to make use of the underlying rented property as well as a lease liability representing its commitment to making lease payments.
Corel DRAW x7– How much is Corel DRAW X7 and duration?Zabeel Institute
With Corel DRAW x7, individuals had infinite alternatives as a result of the redefined control over text, colors, advanced fill, openness, and other tools. Also, having access to cloud-based as well as neighborhood created exceptional material; they had a new horizon of style concepts.
Importance of Azure infrastructure?-Microsoft Azure security infrastructureZabeel Institute
Microsoft Azure security infrastructure as a solution (IaaS) is an instant computer facility, provisioned and handled over the internet. A cloud computing company, such as Azure, manages the facilities, while you acquire, set up, set up as well as manage your very own software program– operating systems, middleware, and applications.
Cloud desktop service – What is a cloud desktop service?Zabeel Institute
A Cloud desktop service is also referred to as a virtual desktop computer, held desktop, or Desktop-as-a-Service (DaaS). Crucially, for end-users, the cloud desktop functions similarly to a conventional computer desktop computer. So, when they open/power up their preferred gadget, they exist with all the data and applications required to do their tasks.
This article discusses and explains to you Cloud desktop service and what is a cloud desktop service?
3d studio max VRAY is production-proven making software. Understood for its convenience and capacity to manage any type of sort of task from massive, dynamic scenes having countless lights to a superb still life it is the best remedy for musicians and also designers across 3D sectors.
What is Microsoft Azure security technologies?-Microsoft Azure security techn...Zabeel Institute
Microsoft Azure security technologies training offers IT Safety and security professionals with the expertise and also skills required to execute safety controls, maintain a company’s safety posture, as well as determine and also remediate safety vulnerabilities.
How do I become certified Azure developer?-Azure developer certification Zabeel Institute
Azure developer certification confirms that you have what it requires designing, constructing, examination, and maintaining cloud applications and services on Azure. You earn it by passing-test AZ-204: Developing Solutions for Microsoft Azure.
What is Azure development?-MS Azure development Zabeel Institute
MS Azure development utilizes the advantages of cloud architecture to create cloud-native applications that scale easily. To master this function, you should understand the protection, development, screening, deployment, and more.
How long does it take to study Azure?-Learn Microsoft Azure fundamentalsZabeel Institute
Learn Microsoft Azure fundamentals are very easy and beneficial for your career as well. This skill is planned to cover the foundational understanding needed to recognize Microsoft’s Azure offering.
Is Azure fundamental certification worth it?-Azure Fundamentals MicrosoftZabeel Institute
Azure Fundamentals Microsoft is a foundation-level Cloud certification that develops your abilities and verifies competence in basic Cloud computer principles. It is based upon Azure, which is the Cloud solution provided by Microsoft.
What is Microsoft Azure Security?-Microsoft Azure securityZabeel Institute
Microsoft Azure security is a unified infrastructure safety and security management system that reinforce the safety and security position of your data centers, and supplies innovative threat security across your hybrid workloads in the cloud – whether they remain in Azure or otherwise – as well as on-premises.
Adobe Premiere pro - Is Adobe Premiere Pro good for beginners?Zabeel Institute
Adobe premiere pro is an NLE (nonlinear editor) with the primary function of editing and enhancing video clips together in a series. This is the program that a lot of beginners open up to produce an easy video with multiple clips as well as songs. It's exceptionally scalable-- easy to use for novices, and also still powerful enough for a master editor.
This article discusses and explains to you Adobe premiere pro and Is Adobe Premiere Pro good for beginners?
Adobe Dreamweaver cs5–Features of Adobe Dreamweaver cs5?Zabeel Institute
Adobe Dreamweaver CS5 is a computer system program that you can use to produce and maintain an internet site. It lets you design websites aesthetically on your computer system, virtually similarly you would utilize a word processor like Microsoft Word or Office. It incorporates ease-of-use with power, making it a favorite among both new webmasters along skilled professionals.
This article discusses and explains to you Adobe Dreamweaver cs5 and Features of Adobe Dreamweaver cs5?
How does Azure cloud work?-Microsoft azure cloud Zabeel Institute
Microsoft Azure cloud Providers supplies an extensive collection of services for firms to accelerate their electronic improvement campaigns and leverage brand-new innovations for the business’ benefit.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
1. SSGB
Six Sigma Green Belt
Member of American Society for Quality
Zabeel International 04 3974905 Manager of Quality CMQ by ASQ Page 1 of 11
2. Course : Six Sigma Green Belt
……………………………………………………..…………………………………………………………………
Overview
Six Sigma professionals exist at every level – each with a different role to play. While implementations and
roles may vary, here is a basic guide to who does what.
At the project level, there are black belts, master black belts, green belts, yellow belts and white belts. These
people conduct projects and implement improvements.
White Belt: Can work on local problem-solving teams that support overall projects, but may not be
part of a Six Sigma project team. Understands basic Six Sigma concepts from an awareness
perspective.
Yellow Belt: Participates as a project team member. Reviews process improvements that support the project.
Green Belt: Assists with data collection and analysis for Black Belt projects. Leads Green Belt projects
or teams.
Black Belt: Leads problem-solving projects. Trains and coaches project teams.
Master Black Belt: Trains and coaches Black Belts and Green Belts. Functions more at the Six Sigma program
level by developing key metrics and the strategic direction. Acts as an organization’s Six
Sigma technologist and internal consultant.
Every project needs organizational support. Six Sigma executives and champions set the direction for selecting
and deploying projects. They ensure, at a high level, that projects succeed, add value and fit within the
organizational plan.
Champions: Translate the company’s vision, mission, goals and metrics to create an organizational
deployment plan and identify individual projects. Identify resources and remove roadblocks.
Executives: Provide overall alignment by establishing the strategic focus of the Six Sigma program
within the context of the organization’s culture and vision.
----------------------------------------------------------------------------
Six Sigma Green Belt
The Six Sigma Green Belt operates in support of or under the supervision of a Six Sigma Black Belt, analyzes and
solves quality problems and is involved in quality improvement projects. A Green Belt is someone with at least
three years of work experience who wants to demonstrate his or her knowledge of Six Sigma tools and processes
Zabeel International 04 3974905 Manager of Quality CMQ by ASQ Page 2 of 11
3. Required Experience
The Six Sigma Green Belt requires three years of work experience in one or more areas of the Six Sigma
Green Belt Body of Knowledge. This certification is NOT a requirement for Six Sigma Black Belt Certification.
Minimum Expectations for a Certified Six Sigma Green Belt
Operates in support of or under the supervision of a Six Sigma Black Belt
Analyzes and solves quality problems
Involved in quality improvement projects
Participated in a project, but has not led a project
Has at least three years of work experience
Has ability to demonstrate their knowledge of Six Sigma tools and processes
----------------------------------------------------------------------------------------------------------------------------------
Exam location:
ASQ will arrange an exam site for you in the United Arab Emirates- Abu Dhabi/Dubai. Please
list United Arab Emirates/Abu Dhabi/Dubai 2524 in the exam location country area on the
certification application.
You will receive exam site information two to three weeks prior to the exam.
Exam dates- visit www.asq.org for the dates.
Examination Format:
Each certification candidate is required to pass a written examination that consists of multiple
choice questions that measure comprehension of the Body of Knowledge. The Six Sigma
Green Belt Certification is a four-hour, 100 multiple-choice question examination. It is offered
in the English language only.
Examinations are conducted twice a year, in June and December, by local ASQ sections and
international organizations. All examinations are open-book. Each participant must bring his or
her own reference materials. Use of reference materials and calculators is explained in the
seating letter provided to applicants.
Zabeel International 04 3974905 Manager of Quality CMQ by ASQ Page 3 of 11
4. About Zabeel Institute:
Zabeel Institute, established in 1988, is a leading Educational and Training Institute for
executives in Dubai and is accredited by the Ministry of Education, UAE. We offer training
programs to professionals from various industries like Administration, Engineering,
Construction, Projects, Accounts & Finance, and Management, Languages etc.
The Zabeel Advantage
20 Years Experience in training Professional Executives
Achiever of many QUALITY AWARDS for training from 1988 till date
Qualified & Certified Trainers
Sophisticated Lab with High end machines
Certificates attested by the Ministry of Education, UAE
Vast resource materials for reference and course materials
Free online support for further assistance
Free follow up orientation seminars & workshops & placement assistance
Zabeel International 04 3974905 Manager of Quality CMQ by ASQ Page 4 of 11
5. Vision
Unifying people at all levels towards a common Goal,
empower with creativity and critical thinking. We
provide a sound foundation for Education and
Empower an Enterprise by building on its strengths
Mission Statement:
Zabeel institute’s mission is to mould high quality professionals in Business, Administration,
Management, Engineering & Finance Etc… additionally, to provide learners with the
opportunity to understand facts and ideas, to think analytically & creatively, to impress
conclusions clearly by promoting intellectual inquiry, which encompasses their cultural, social
and professional development.
……………………………………………………………………………………………………………
Further Information:
Information about the course can be found on the Zabeel website www. Zabeelinstitute.ae or by
telephoning the Zabeel Institute Course Consultants on 00971 4 3974905 , of fax to 00971 4
3974906 or email to mail@zabeelinstitute.ae.
………………………………………………………………………………………………………………………
Other courses offered by Zabeel International:
CMQ/OE Certification awarded by ASQ,
Other certifications :( please contact the office for further details0
1 Certification in Quality Management ,accredited by the Ministry of Education UAE
2 CQM- “Certified Quality Manager” ,awarded by the ACI, USA
( American Certification Institute).
3 Advanced Diploma in Quality Management ,
awarded by the College of London, UK.
Please contact the office for further information
--------------------------------------------------------------------------------------
Zabeel International 04 3974905 Manager of Quality CMQ by ASQ Page 5 of 11
6. Course Contents
Body of Knowledge
Included in this body of knowledge are explanations (subtext) and cognitive levels for each topic or subtopic in the
test. These details will be used by the Examination Development Committee as guidelines for writing test questions
and are designed to help candidates prepare for the exam by identifying specific content within each topic that can
be tested. Except where specified, the subtext is not intended to limit the subject or be all-inclusive of what might be
covered in an exam but is intended to clarify how topics are related to the role of the Certified Six Sigma Green Belt.
The descriptor in parentheses at the end of each subtext entry refers to the highest cognitive level at which the topic
will be tested. A complete description of cognitive levels is provided at the end of this document.
I. Overview: Six Sigma and the Organization (15 Questions)
A. Six sigma and organizational goals
1. Value of six sigma
Recognize why organizations use six sigma, how they apply its philosophy and
goals, and the origins of six sigma (Juran, Deming, Shewhart, etc.). Describe how
process inputs, outputs, and feedback impact the larger organization. (Understand)
2. Organizational drivers and metrics
Recognize key drivers for business (profit, market share, customer satisfaction,
efficiency, product differentiation) and how key metrics and scorecards are
developed and impact the entire organization. (Understand)
3. Organizational goals and six sigma projects
Describe the project selection process including knowing when to use six sigma
improvement methodology (DMAIC) as opposed to other problem-solving tools, and
confirm that the project supports and is linked to organizational goals. (Understand)
B. Lean principles in the organization
1. Lean concepts and tools
Define and describe concepts such as value chain, flow, pull, perfection, etc., and
tools commonly used to eliminate waste, including kaizen, 5S, error-proofing, value-
stream mapping, etc. (Understand)
2. Value-added and non-value-added activities
Identify waste in terms of excess inventory, space, test inspection, rework,
transportation, storage, etc., and reduce cycle time to improve throughput. (Understand)
3. Theory of constraints
Describe the theory of constraints. (Understand)
C. Design for Six Sigma (DFSS) in the organization
1. Quality function deployment (QFD)
Describe how QFD fits into the overall DFSS process. (Understand) (Note:
the application of QFD is covered in II.A.6.)
2. Design and process failure mode and effects analysis (DFMEA & PFMEA) Define
and distinguish between design FMEA (DFMEA) and process (PFMEA) and interpret
associated data. (Analyze) (Note: the application of FMEA is covered in II.D.2.)
3. Road maps for DFSS
Describe and distinguish between DMADV (define, measure, analyze, design, verify)
and IDOV (identify, design, optimize, verify), identify how they relate to DMAIC and
how they help close the loop on improving the end product/process during the design
(DFSS) phase. (Understand)
II. Six Sigma – Define (25 Questions)
A.Process Management for Projects
1. Process elements
Define and describe process components and boundaries. Recognize how processes
cross various functional areas and the challenges that result for process improvement
efforts. (Analyze)
Zabeel International 04 3974905 Manager of Quality CMQ by ASQ Page 6 of 11
7. 2. Owners and stakeholders
Identify process owners, internal and external customers, and other stakeholders in a
project. (Apply)
3. Identify customers
Identify and classify internal and external customers as applicable to a particular project,
and show how projects impact customers. (Apply)
4. Collect customer data
Use various methods to collect customer feedback (e.g., surveys, focus groups,
interviews, observation) and identify the key elements that make these tools effective.
Review survey questions to eliminate bias, vagueness, etc. (Apply)
5. Analyze customer data
Use graphical, statistical, and qualitative tools to analyze customer feedback. (Analyze)
6. Translate customer requirements
Assist in translating customer feedback into project goals and objectives, including
critical to quality (CTQ) attributes and requirements statements. Use voice of the
customer analysis tools such as quality function deployment (QFD) to translate
customer requirements into performance measures. (Apply)
B. Project management basics
1. Project charter and problem statement
Define and describe elements of a project charter and develop a problem
statement, including baseline and improvement goals. (Apply)
2. Project scope
Assist with the development of project definition/scope using Pareto charts,
process maps, etc. (Apply)
3. Project metrics
Assist with the development of primary and consequential metrics (e.g., quality,
cycle time, cost) and establish key project metrics that relate to the voice of the
customer. (Apply)
4. Project planning tools
Use project tools such as Gantt charts, critical path method (CPM), and
program evaluation and review technique (PERT) charts, etc. (Apply)
5. Project documentation
Provide input and select the proper vehicle for presenting project documentation (e.g.,
spreadsheet output, storyboards, etc.) at phase reviews, management reviews and
other presentations. (Apply)
6. Project risk analysis
Describe the purpose and benefit of project risk analysis, including resources,
financials, impact on customers and other stakeholders, etc. (Understand)
7. Project closure
Describe the objectives achieved and apply the lessons learned to identify
additional opportunities. (Apply)
C. Management and planning tools
Define, select, and use 1) affinity diagrams, 2) interrelationship digraphs, 3) tree diagrams, 4)
prioritization matrices, 5) matrix diagrams, 6) process decision program (PDPC) charts, and
7) activity network diagrams. (Apply)
D. Business results for projects
1. Process performance
Calculate process performance metrics such as defects per unit (DPU), rolled throughput
yield (RTY), cost of poor quality (COPQ), defects per million opportunities (DPMO)
sigma levels and process capability indices. Track process performance measures to drive
project decisions. (Analyze)
2. Failure mode and effects analysis (FMEA)
Define and describe failure mode and effects analysis (FMEA). Describe the purpose
and use of scale criteria and calculate the risk priority number (RPN). (Analyze)
E. Team dynamics and performance
Zabeel International 04 3974905 Manager of Quality CMQ by ASQ Page 7 of 11
8. 1. Team stages and dynamics
Define and describe the stages of team evolution, including forming, storming,
norming, performing, adjourning, and recognition. Identify and help resolve negative
dynamics such as overbearing, dominant, or reluctant participants, the unquestioned
acceptance of opinions as facts, groupthink, feuding, floundering, the rush to
accomplishment, attribution, discounts, plops, digressions, tangents, etc. (Understand)
2. Six sigma and other team roles and responsibilities
Describe and define the roles and responsibilities of participants on six sigma and
other teams, including black belt, master black belt, green belt, champion, executive,
coach, facilitator, team member, sponsor, process owner, etc. (Apply)
3. Team tools
Define and apply team tools such as brainstorming, nominal group technique, multi-
voting, etc. (Apply)
4. Communication
Use effective and appropriate communication techniques for different situations
to overcome barriers to project success. (Apply)
III. Six Sigma – Measure (30 Questions)
A. Process analysis and documentation
1. Process modeling
Develop and review process maps, written procedures, work instructions, flowcharts,
etc. (Analyze)
2. Process inputs and outputs
Identify process input variables and process output variables (SIPOC), and document their
relationships through cause and effect diagrams, relational matrices, etc. (Analyze)
B. Probability and statistics
1. Drawing valid statistical conclusions
Distinguish between enumerative (descriptive) and analytical (inferential) studies,
and distinguish between a population parameter and a sample statistic. (Apply)
2. Central limit theorem and sampling distribution of the mean
Define the central limit theorem and describe its significance in the application
of inferential statistics for confidence intervals, control charts, etc. (Apply)
3. Basic probability concepts
Describe and apply concepts such as independence, mutually exclusive,
multiplication rules, etc. (Apply)
C. Collecting and summarizing data
1. Types of data and measurement scales
Identify and classify continuous (variables) and discrete (attributes) data. Describe
and define nominal, ordinal, interval, and ratio measurement scales. (Analyze)
2. Data collection methods
Define and apply methods for collecting data such as check sheets, coded data,
etc. (Apply)
3. Techniques for assuring data accuracy and integrity
Define and apply techniques such as random sampling, stratified sampling,
sample homogeneity, etc. (Apply)
4. Descriptive statistics
Define, compute, and interpret measures of dispersion and central tendency, and
construct and interpret frequency distributions and cumulative frequency
distributions. (Analyze)
5. Graphical methods
Depict relationships by constructing, applying and interpreting diagrams and charts such
as stem-and-leaf plots, box-and-whisker plots, run charts, scatter diagrams, Pareto charts,
etc. Depict distributions by constructing, applying and interpreting diagrams such as
histograms, normal probability plots, etc. (Create)
D. Probability distributions
Describe and interpret normal, binomial, and Poisson, chi square, Student’s t, and F distributions.
(Apply)
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9. E. Measurement system analysis
Calculate, analyze, and interpret measurement system capability using repeatability and
reproducibility (GR&R), measurement correlation, bias, linearity, percent agreement,
and precision/tolerance (P/T). (Evaluate)
F. Process capability and performance
1. Process capability studies
Identify, describe, and apply the elements of designing and conducting process capability
studies, including identifying characteristics, identifying specifications and tolerances,
developing sampling plans, and verifying stability and normality. (Evaluate)
2. Process performance vs. specification
Distinguish between natural process limits and specification limits, and calculate process
performance metrics such as percent defective. (Evaluate)
3. Process capability indices
Define, select, and calculate Cp and Cpk, and assess process capability. (Evaluate)
4. Process performance indices
Define, select, and calculate Pp, Ppk, Cpm, and assess process performance. (Evaluate)
5. Short-term vs. long-term capability
Describe the assumptions and conventions that are appropriate when only short-term data
are collected and when only attributes data are available. Describe the changes in
relationships that occur when long-term data are used, and interpret the relationship
between long- and short-term capability as it relates to a 1.5 sigma shift. (Evaluate)
6. Process capability for attributes data
Compute the sigma level for a process and describe its relationship to Ppk. (Apply)
IV. Six Sigma – Analyze (15 Questions)
A. Exploratory data analysis
1. Multi-vari studies
Create and interpret multi-vari studies to interpret the difference between positional,
cyclical, and temporal variation; apply sampling plans to investigate the largest
sources of variation. (Create)
2. Simple linear correlation and regression
Interpret the correlation coefficient and determine its statistical significance (p-value);
recognize the difference between correlation and causation. Interpret the linear
regression equation and determine its statistical significance (p-value). Use regression
models for estimation and prediction. (Evaluate)
B. Hypothesis testing
1. Basics
Define and distinguish between statistical and practical significance and apply tests for
significance level, power, type I and type II errors. Determine appropriate sample size
for various test. (Apply).
2. Tests for means, variances, and proportions
Define, compare, and contrast statistical and practical significance. (Apply)
3. Paired-comparison tests
Define and describe paired-comparison parametric hypothesis tests. (Understand)
4. Single-factor analysis of variance (ANOVA)
Define terms related to one-way ANOVAs and interpret their results and data
plots. (Apply)
5. Chi square
Define and interpret chi square and use it to determine statistical significance. (Analyze)
V. Six Sigma – Improve & Control (15 Questions)
A. Design of experiments (DOE)
1. Basic terms
Define and describe basic DOE terms such as independent and dependent variables,
factors and levels, response, treatment, error, repetition, and replication. (Understand)
2. Main effects
Interpret main effects and interaction plots. (Apply)
B. Statistical process control (SPC)
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10. 1. Objectives and benefits
Describe the objectives and benefits of SPC, including controlling process
performance, identifying special and common causes, etc. (Analyze)
2. Rational subgrouping
Define and describe how rational subgrouping is used. (Understand)
3. Selection and application of control charts
Identify, select, construct, and apply the following types of control charts: −R, −s,
individuals and moving range (ImR / XmR), median ( ), p, np, c, and u. (Apply)
4. Analysis of control charts
Interpret control charts and distinguish between common and special causes using
rules for determining statistical control. (Analyze)
C. Implement and validate solutions
Use various improvement methods such as brainstorming, main effects analysis, multi-vari
studies, FMEA, measurement system capability re-analysis, and post-improvement capability
analysis to identify, implement, and validate solutions through F-test, t-test, etc . (Create)
D. Control plan
Assist in developing a control plan to document and hold the gains, and assist in
implementing controls and monitoring systems. (Apply)
Six Levels of Cognition based on Bloom’s Taxonomy (Revised)
In addition to content specifics, the subtext detail also indicates the intended complexity level of the test questions
for that topic. These levels are based on the Revised “Levels of Cognition” (from Bloom’s Taxonomy, 2001) and are
presented below in rank order, from least complex to most complex.
Remember
Be able to remember or recognize terminology, definitions, facts, ideas, materials, patterns, sequences,
methodologies, principles, etc. (Also commonly referred to as recognition, recall, or rote knowledge)
Understand
Be able to read and understand descriptions, communications, reports, tables, diagrams, directions, regulations, etc.
Apply
Be able to apply ideas, procedures, methods, formulas, principles, theories, etc., in job-related situations.
Analyze
Be able to break down information into its constituent parts and recognize the parts’ relationship to one another
and how they are organized; identify sublevel factors or salient data from a complex scenario.
Evaluate
Be able to make judgments regarding the value of proposed ideas, solutions, methodologies, etc., by using
appropriate criteria or standards to estimate accuracy, effectiveness, economic benefits, etc.
Create
Be able to put parts or elements together in such a way as to show a pattern or structure not clearly there before;
able to identify which data or information from a complex set is appropriate to examine further or from which
supported conclusions can be drawn.
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