1) The banking industry in India comprises of 27 public sector banks, 31 private banks, and 29 foreign banks. State Bank of India is the largest bank with over 17,000 branches across India and 190 foreign offices. 2) The study examines job satisfaction among employees of the Malegaon branch of State Bank of India. Factors like remuneration, training, communication, goals, teamwork, and work environment were assessed. 3) Most employees reported being satisfied with remuneration, medical benefits, and training facilities. Some felt communication with superiors could be improved. Suggestions included improving computer skills, rewarding teamwork, and conducting informal social events for employees.

1. SIP Presentation
Submitted By
Miss. Dipti Belan
Guide
Prof. Harish Kumar padhamnabhan

2. Company Name
State Bank Of India
Malegaon Branch
Address :State Bank Of India
Near Hotel Sukh-Sagar
Camp Road
Malegaon-423105

3. Company Guide: Mr Sunil Ram
Branch Manager
Malegaon Branch
Contact : 02554-256270

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INDUSTRY PROFILE
 The banking industry in India today comprises of 27 public sectors, 31 private banks and 29 foreign banks.
 The Indian banking sector is headed for consolidation.
 The presence of many regional players will see few banks emerging as global competitors.
 Moreover, the likely rise in interest rates will see bank margins under pressure.
 Treasury gains may wilt in the current scenario. Bank profits in future may again be driven by core income.
 Indian banking industry in general and SBI in particular has positioned itself to take advantage of such
economic growth, India is likely to achieve.

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COMPANY PROFILE
 Founded 1 july1955
 State Bank of India (SBI) is a multinational banking and financial services company based in India.
 It is a government-owned corporation with its headquarters in Mumbai, Maharashtra.
 17,000 branches, including 190 foreign offices
 It the largest banking and financial services company in India
 State Bank of India is one of the Big Four banks of India, along with ICICI Bank, Punjab National Bank and
HDFC Bank.
 State Bank of India is a regional banking behemoth and has 20% market share in deposits and loans among
Indian commercial banks

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 My SBI.
 My Customer first.
 My SBI: First in customer satisfaction
 We will be prompt, polite and proactive with our customers.
 We will speak the language of young India.
 We will create products and services that help our customers achieve their goals.

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PRODUCTS….
 consumer banking
 corporate banking
 finance and insurance
 investment banking
 mortgage loans
 private banking
 savings
 Securities
 asset management
 wealth management
 Credit cards
 General Insurance

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LOGO
The logo of the State Bank of India is a blue circle with a
small cut in the bottom that depicts perfection and the small
man the common man
"Pure banking, nothing else",
" “A bank of the common man",
“The banker to every indian",
“The nation banks on us"
SLOGAN….

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Project Name
Job Satisfaction of Employee
SBI ,Malegaon

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JOB SATISFACTION
 Job satisfaction refers to one’s feeling towards one’s job. It can only be inferred but not seen.
 Job satisfaction is often determined by how well outcomes meet or exceed expectations. Satisfaction in one’s
job means increased commitment in the fulfilment of formal requirements. There is greater willingness to
invest personal energy and time in job performance.
 The terms job satisfaction and job attitudes are typically used interchangeably. Both refer to effective
orientation on the part of individuals towards their work roles which they are presently occupying. Positive
attitudes towards the job are conceptually equivalent to job satisfaction and negative attitudes towards the job
indicate job dissatisfaction.
Consequences of Job Satisfaction:
High job-satisfaction may lead to improved productivity, increased turnover, improved attendance,
reduced accidents, less job stress and lower unionisation.

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Measurement of Job satisfaction
This provides an index of organisational effectiveness. The three primary methods of measuring job
satisfaction are:
 Attitude Surveys
 Observing actual behaviour
 Conducting executive rapport sessions

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NEED AND IMPORTANCE OF STUDY
 This study is undertaken to find out the level of job satisfaction among the employees of SBI. Moreover, this
study is to know the impact of working conditions, company policies and its impact on the job satisfaction.
 This study will help the organisation to design their job satisfaction programme.
 Management can decide whether the existing job satisfaction programme should be continued or revised.

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SCOPE
This study is undertaken to find out the level of job satisfaction among the employees of SBI, Malegaon Branch.

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LIMITATION
 The sample size was limited
 It includes the officers and clerks of the Malegaon Branch Office only and not the organisation as a whole.
 Respondents did not answer a few questions.
 Opinion of the respondents may be raised.
 The study is sensitive in nature and there might be a colour of bias in answering the questionnaire.

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MAKE QUESTIONARIES ON
The various parameters selected for analysing the job satisfaction level are:
 Remuneration
 Training & Development
 Communication
 Goals
 Teamwork
 Promotions
 Leadership
 Rewards & Punishment
 Social Environment
 Physical Environment

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GRAPH DEPICTING THE SATISFACTION LEVEL WITH RESPECT TO
Communication with peers and superiors:

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Regarding Goals Of Their Departments And The Organisation.

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Teamwork Present Between The Employees

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Social Environment Of The Work Place

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Physical Environment Of The Workplace

22. FINDING:
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 About 58.8% of the employees are very much satisfied with the remuneration. 41.2 % of the
employees are not satisfied with the remuneration to a great extent.
 The employees are very satisfied with the medical and scholarship facilities provided to their family
and children.
 An employee gets 100% reimbursement of medical expenses and 75% reimbursement of medical
expenses to his/her family.
 The training facilities of the bank are extremely good. Most of the employees are satisfied with the
amount of training given to them in 1 year..
 Communication between the peers and superiors is good. About 30% of the employees feel a little
uncomfortable in communicating with their superiors.
 A major portion of the employees are very clear with the goals of their departments and the
organisation.
 In departments where teamwork was not rewarded, teamwork and cooperation was not very apparent.

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SUGGESTION …
 Since all major banks are fully computerised, some of the older employees are not well versed with the usage
of computers; thorough training should be given to such employees as it will help them to carry out their job
more efficiently.
 With the entry of private players, SBI is facing tough competition with banks like ICICI, HSBC etc. Therefore,
the staff should be trained so that they can face the competition. They should be adequately trained about the
modern ways of banking.
 The software and hardware equipments should be maintained properly so that work can be carried out
smoothly.
 Job rotation should be done especially for clerical jobs, as the same kind of work leads to boredom.
 Leaders must stress on team building.
 Employees must be encouraged to participate in decision making. The employee giving the most valuable
suggestion must be rewarded.
 Team work must be compulsorily rewarded to further motivate employees.
 Rewarding system should be made more transparent.
 Informal get-togethers can be organised in order to facilitate better relationships among the employees.

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CONCLUTION …
 Observations, interviews and questionnaire feedback helped me to understand the perception of job satisfaction.
From various feedback obtained, It can be concluded that the job satisfaction level of employees is very high in
State Bank of India, Malegaon Branch.
 Employees are proud to be associated with State Bank of India and it is an extremely good organisation to work
with.

25. WORK DO IN INTERNSHIP…
 Send Welcome Email For New Employee In Branch.
 Attend The Phone Call & Transfer To Require Person .
 Help To Customer & Other Employee Their Own Work.
 Record All Employees In The HR Database.
 Maintain The HR Data Base And Regularly Update The Personnel Information.
 Record Attendance, Leave And Staff Changes.
 Scan Paperwork For Electronic Filing.
 Provide Response To General Enquiries Verbal Or Written.

26. REFRENCES:
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BOOKS:
ORGANIZATIONAL BEHAVIOR - STEPHEN P ROBBINS
HUMAN RESOURCE MANAGEMENT - L.M. PRASAD
STATISTICAL METHODS - S.P. GUPTA
Web-Site : www.sbi.com

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