This document discusses employee engagement at Genpact, a large business process outsourcing company. It defines employee engagement as employees being enthusiastic and absorbed in their work. The document then outlines Genpact's focus on employee growth, communication, and work-life balance programs. It describes a survey of 15 Genpact employees that aimed to study engagement practices, evaluate their effectiveness, and determine employee satisfaction levels. The survey found that employees enjoy aspects like learning from mistakes but want more recognition and opportunities from managers.

1. A survey on Genpact

2.  Employee engagement is a property of the
relationship between an organization and its
employees. An "engaged employee" is one
who is fully absorbed by and enthusiastic
about their work and so takes positive action
to further the organization's reputation and
interests.

3. By the following steps Employee Engagement
can be measured :-
Step 1- Listen
Step 2- Measure the current level
Step 3- Identify the problems
Step 4- Taking actions for improvement

4. GENPACT
 Genpact Limited is a multinational business
process outsourcing and information
technology services company, domiciled in
Bermuda with executive headquarters in New
York. Wikipedia
 CEO: NV Tyagarajan
 Founder: Pramod Bhasin
 Founded: 1997
 Headquarters: Hamilton, Bermuda
 Owners- General Electric

5. Genpact is not only successful in being one of the
top most BPO in India, but is also grooming in
respect of employee engagement & growth.
The areas which are being focused in terms of
Employee Engagement are:
 Growth
 Stagnation
 Stress/Workload/Team Engagement
 Communication
 Appreciation

6.  Education @ Work
 Redesign work place
 Letters to Family
 Fun @ work
 Cross Training
 Life Enrichment Activities
 Job Rotation
 Clubs/Projects

7. Methodology- Questionnaire
Sample Size- 15 Employees
Objectives of the Study-
 To Study the Employee Engagement practices in a well
established MNC.
 To evaluate the effectiveness of the Employee
Engagement.
 To find out the satisfaction levels of the Employees with
the current system.

8.  Most of the Employees believe that fun regularly takes
place at the work place.
 Majority of the Employees think that supervisors lack in
handing out the feedback
 Most employees feel coming regularly to their work.
 Most of the employees think that their contributions are
not recognized by the superiors.
 Majority of team members believe that their team
managers are committed to their personal development.
 Most employees are encouraged to learn from their
mistakes.
 Most of the employees are aware of the opportunites
available in the company.

9.  To Study the Employee Engagement practices
in a well established MNC.
 To evaluate the effectiveness of the
Employee Engagement.
 To find out the satisfaction levels of the
Employees with the current system.

10.  Employee's work should be recognized by the
company.
 More opportunities should be given to the
employees.
 The employee's should be treated equal by
the manager without any biasness.