The document is a presentation on measuring job satisfaction of employees at Jamuna Bank Ltd. It includes: - Objectives to identify key job satisfaction factors and overall satisfaction through questionnaires. - A description of the bank, its vision, organizational structure, and human resource management practices. - Details on the study design which involved questionnaires with 10 employees of various roles. - An analysis showing most employees were satisfied with their salary, benefits, job security, and work environment but less satisfied with opportunities for promotion and flexibility.

1. BANGLADESH UNIVERSITY OF BUSINESS & TECHNOLOGY (BUBT)

4. Presentation on:
Measuring Job
Satisfaction of
Jamuna Bank Ltd.

7. Objective of Report
To identify the key factors of job
satisfaction of the employee of
JBL.
To know the overall employee
job satisfaction through
Questionnaire.
To find out problem related to
job satisfaction and recommend
some suggestions for further
improvement of job satisfaction of
employees of JBL.

9. Designation Of employee Total Employee Selected Number
Manager 1 1
Senior Executive Officer 4 3
Officer 1 1
Senior Executive officer(Accounts) 1 1
Officer(Accounts) 4 2
Assistant Officer 2 2
Total 13 10

10. Primary Data
• The observation tools
• The interview tools
• The questionnaire tools
•Annual Report
•Internship Report
•Website browsing.
Internal
External
S
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n
d
a
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y
D
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11. Title of the Study
The title of the report is based on the given objective of
the study by the authority or the supervisor of the student
(me). Here, as my major subject was Human Resource
Management, I was given to observe HR practice of
Jamuna Bank Limited and The level of job Satisfaction.
Thus the title chosen for the report is
“Measuring job satisfaction:
A Case study of Jamuna Bank Limited.”

13. Jamuna Bank Limited (JBL) is a Banking Company
registered under the Companies Act, 1994 with its
Head Office at Chini Shilpa Bhaban, 33 Dilkusha C/A,
Dhaka-1000. The Bank started its operation from 3rd
June 2001. Jamuna Bank Limited is a highly
capitalized new generation Bank with an Authorized
Capital and Paid-up Capital of Tk.10000 million and
Tk.4488 million respectively. The Paid-up Capital has
been raised to 840 million and the total equity of the
bank stands at 8325 billion as on December 31, 2012.
Currently the Bank has 97 (ninety seven) branches-51
branches in Dhaka City, 21 branches in Chittagotang, 5
branches in Sylhet, 14 in Rajshahi, and 6 in Khulna.

15. To become a leading Banking
Institution and to play a vital
role in the development of the
country.
The bank is committed to satisfy diverse needs of its customers through an
array of products at competitive price by using appropriate technology and
providing timely service so that a sustainable growth, reasonable return
and contribution to the development of the country can be ensured with a
motivated and professional work-force.
Customer Focus
Integrity
Quality
Teamwork
Respect for the
individual
Harmony
Fairness
Courtesy
Commitment
Respectable
Citizenship
Business Ethics
Unique Culture

16. Your Partner for Growth
Corporate Slogan :

17. O
r
g
a
n
i
z
a
t
i
o
n
a
l
S
t
r
u
c
t
u
r
e

18. Old logo:
New Logo:

21. 1. It is an art and a
science:
2. It is pervasive:
3. It is a continuous
process:
4. HRM is a service
function:
5. HRM must be
regulation-friendly:
6. Interdisciplinary
and fast changing:
7. Focus on results:
8. People-centered :
9. Human relations
philosophy:
10. An integrated
concept:

22. Personnel aspect
Welfare aspect
Industrial relations aspect

23. Recruitment
Selection
Training &
Development
Performance
Appraisal
Compensation
Labor
Relation Function
of HRM

24. Job satisfaction is the level of contentment a
person feels regarding their job. Job satisfaction
has been defined as a pleasurable emotional
state resulting from the appraisal of one’s job; an
affective reaction to one’s job; and an attitude
towards one’s job.
According to Vroom, “Job satisfaction is the
reaction of the workers against the role they play
in their work’’.

26. • Increasing quality and quantity of
production
• Measuring job satisfaction
• Influence on living
• Types of job satisfaction
• Increasing morale
• General attitude
• Internal felling to work of employee

27. Job Satisfaction Model

28. Pay and wages
Promotion
Working Conditions
Opportunity for advancement
Workload and stress level
Relationships with supervisors
Financial Rewards
Respect from co-workers
Factors affects job satisfaction

29. Content Theory.
Process Theory.
Situational Theory.
Equity Theory.
Frederick Herzberg’s (1974)
“two-factor theory

31. How Jamuna Bank Assure Job Satisfaction
Chapter 4
Considerable Factors

32. Well Motivation
Discipline maintaining
Training & Development
Job SecurityWork Environment
Creativity opportunity
Performance appraisal
No - 1
No - 6
No - 3No - 4
No - 5
No - 2
No - 7
Promotion
Rewards
No - 11
No - 10
No - 8
No - 9
Management Attitude
Compensation MGT

33. Way they follow to motivate employee
In Jamuna Bank for three
month I have been
observing that they treat
employee as their
resources. And they
ensure to fulfill all the
standard of need they
have been trying to satisfy
the employee.

34. Training & Development
The training & research academy of
Jamuna Bank Ltd.:
The academy regularly conducts
foundation course, specialized
courses and seminars in different
areas of banking to take care of
the professional banking needs.
In addition, officers are regularly
sent to Bangladesh Institute of
Bank Management (BIBM) and
Bangladesh Bank Training
Institute (BBTA) for professional
training. Sending officers abroad
for higher training is regular
feature. A research department
also works in aid of HRD
operational areas.

35. Job Security
In Jamuna bank job security is very high as I
observed. I also asked to some of the
employee of Islampur branch where I was as
an internee, told me like people who is giving
services to Jamuna bank for 1 year or more
than that have a permanent job facility but
his/her promotion depends on activity of
his/her.
Even the staff recruited by Jamuna Bank has a
high level of job security.

36. • Use the training to focus on a new job
responsibility or challenge.
•Become painlessly aware of their inner and outer
obstacles to work.
•Identify and go beyond their own limiting
assumptions.
•Learn and apply 7 powerful creative thinking
tools.
•Gain deep insights into what it takes to be a
better employee.
•Generate a wide range of new ideas to make a
difference on-the-job.
•Brainstorm effectively with peers.
•Adapt best innovation practices to their own
sphere of influence.
•Re-discover the sleeping genius within them.
•Take personal responsibility for living the value
of innovation.
•Become refreshed, renewed, and revitalized.

37. Discipline
1. Excessive tardiness
2. Failure to notify of an absence
3. Insubordination
4. Rude or abusive language in the workplace
5. Failure to follow “Departmental Rules or
Policies “, i.e., not wearing safety equipment,
not following correct cash handling
procedures
6. Dishonesty
7. Theft

38. objective
production,
personnel
evaluation,
Judgmental
evaluation.
Performance Appraisal

39. 1. Job Age.
2. Performance.
3. Discipline.
4. Yearly Examination of
Capability.
5. Reference from branch
from where he or she is.

40. Benefits and Rewards

41. Attitude of Top Management
• Supervision: Supervision has a significant relationship with
productivity. However, supervision can only be taken positively with
acceptance. Therefore, it is important to ensure a positive attitude to
work.
• Co-workers: Co-workers are
a common source of job stress,
as demonstrated by studies
using role theory.

42. Compensation Management
The Compensation management is another important factor to satisfy the employee.
Salary, benefits and other allowances should be in according to the policy followed by
the industry.
Compensation system of Jamuna Bank is fair at all. The employee whom I met they are
satisfied with their basic salary and also with benefit, allowances. Employees are very
satisfied because they are given many kind of loan from the bank with a low level of
interest.

43. Work Environment There is enough space to
move on.
A hygienic environment
or location of Islampur they
have selected to do banking
in that local area.
Fully air-conditioned
space.
Very beautiful look.
Well furnished to arrange
files.
Individual cabin of
employee.
Necessary equipment is
highly available there.
Prayer room in Bank.
Hygienic food for lunch.
Etc.

45. Analysis of Study

47. 30%
40%
10%
20%
0%0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
satisfied with Work hour
satisfied with Work hour
1. Are you satisfied with your weekly work hour ?

48. 10%
20%
10%
40%
20%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Strongly Agree somewhat Agree Neutral Disagree Strongly
Dissatisfied
Satisfaction with schedule flexibility
Satisfaction with schedule flexibility
2. Are you satisfied with flexibility of work?

49. 50%
40%
10%
0%
0%
Satisfied with Organization location ?
Strongly Agree somewhat Agree
Neutral Disagree
Strongly Dissatisfied
3. Are you satisfied with location of organization?

50. 10%
90%
0% 0% 0%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Strongly Agree somewhat Agree Neutral Disagree Strongly Dissatisfied
Agree or Not ?
Agree or Not ?
4. Are you satisfied with vacation pay or sick
leave with pay?

51. 80%
0
20%
0
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Highly satisfied Satisfied Anyway No Comments Dissatisfied Highly Dissatisfied
Satisfaction Level
Satisfaction Level
5. Are you satisfied with your Salary?

52. 10%
20%
40%
20%
10%
Satisfied with promotion opportunity
Strongly Agree
Agree
No Comments
Disagree
Strongly Disagree
6. Are you satisfied with opportunity of promotions?

53. 0% 0%
20%
60%
20%
0%
10%
20%
30%
40%
50%
60%
70%
Highly satisfied Satisfied Anyway No Comments Dissatisfied Highly Dissatisfied
Satisfaction with Benefits
Satisfaction with Benefits
7. Are you satisfied with your Extra Benefits?
8. (life insurance, Health insurance)

54. Highly satisfied Satisfied Anyway No Comments Dissatisfied Highly Dissatisfied
Satisfaction with Job security 80% 20% 0 0 0
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
AxisTitle
Satisfaction with Job security
8. Are you satisfied with your Job Security?

55. 50%
20%
30%
0 00%
10%
20%
30%
40%
50%
60%
strongly
Agree
Agree Neutral Disagree Strongly
Disagree
Satisfied with skill utilization opportunity
Satisfied with skill
utilization
opportunity
9. Are you satisfied with opportunity of skill permutation?

56. 70%
10%
0%
20%
0
0%
10%
20%
30%
40%
50%
60%
70%
80%
Highly satisfied Satisfied Anyway No Comments Dissatisfied Highly Dissatisfied
Satisfaction of training opportunity
10. Are you satisfied with training opportunity?

57. Highly satisfied Satisfied Anyway No Comments Dissatisfied Highly Dissatisfied
Satisfaction level 20% 50% 20% 10% 0
0%
10%
20%
30%
40%
50%
60%
AxisTitle
Satisfaction level
11. Are you satisfied with work independence?

58. 10%
60%
20%
10%
0%
Satisfaction level
Highly satisfied
Satisfied Anyway
No Comments
Dissatisfied
Highly Dissatisfied
12. Are you satisfied with periodic change of duty?

59. 10%
70%
10% 10%
0
0%
10%
20%
30%
40%
50%
60%
70%
80%
Strongly Agree Agree Nutral Disagree Strongly Disagree
Agree of Satisfaction
Strongly Agree
Agree
Nutral
Disagree
Strongly Disagree
13. Are you satisfied with work recognition?

60. 10%
80%
10%
0% 0
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Strongly
Agree
Agree Nutral Disagree Strongly
Disagree
Acceptance of Good Relationship
Strongly Agree
Agree
Nutral
Disagree
Strongly Disagree
14. Are you satisfied with relationship among employees?

61. 20%
60%
10% 10%
0
0%
10%
20%
30%
40%
50%
60%
70%
Highly
Satisfied
Satisfied Nutral Dissatisfied Highly
Dissatisfied
Overall Job Satisfaction
Overall
Job
Satisfacti
on
15. How do you explain your overall job satisfaction?

62. Summery
Most of the answers are in favor of Jamuna
Bank that the employee are satisfied with their
job.

64. Department/ Section Duration
General Banking 21-12-2014 to 11-01-2015
Communication & Customer Handling 12-01-2015 to 22-01-2015
Transfer & Clearing 23-01-2015 to 31-02-2015
Transactions (Accounts) 01-02-2015 to 28-02-2014
Review and Report preparing 01-03-2015 to 20-03-2015

65. As an intern, I learned so many things in the
bank. That is given below :
How to open an account.
About checking and bindings.
About PO register book.
About CRM, KYC profile.
About different scheme of JBL. Like: Monthly Benefit
Scheme, Monthly Savings Scheme, Double Growth Deposit
Scheme, and Triple Growth Saving Scheme, Lakhpoti
Deposit Scheme, Kotipati Deposit Scheme, and Millionaire
Deposit Scheme.
About Cash Payment, Cash Receive voucher.
About clean cash, supply.
About how to issue cheque book
And how to gave services to the customers.

67.  Most of the respondents are satisfied with the weekly work hours.
 Most of the employees are satisfied with the schedule flexibility in JBL.
 The Basic Salary of JBL is good enough.
 Employees of JBL are satisfied with their working environment and working location.
There is no existence of employee life insurance and health insurance in JBL.
 Employees of JBL are talking like they have good opportunity to utilize the skills and
talents they have.
 The Job status and job security of JBL is Very high.
Some of the employees are not satisfied with their Promotion policies as it is not clear
to them.
More than 80% of the employees are satisfied with their training facilities of JBL but
other employees are not satisfied with their training facilities.
 The nature of work activities in their job is satisfactory to most of the employees.
Overall most of the employees in JBL are satisfied but very few of them are not satisfied
with their job.

68. It is also recommended to Jamuna Bank that they should
ensure employee health and life insurance that is provided
by Jamuna Bank.
 Jamuna Bank recruited certified, experienced trainers
and adopt up-to-date training programs and facilities but
in spite of having all those yet some employee who deprived
from training to work properly.
 It would be better for Jamuna bank if they will redesign
their employee promotion policy as the employees are not
enough clear about it.
Last of all, the overall Job satisfaction level should be
improved according to the standard of present market
position of Jamuna Bank. Because yet they have some
deficiency to ensure employee job satisfaction as mentioned
in last findings that some employee are dissatisfied with
their job.