Learn how to track the user experience of your web applications across multiple geographical locations. Measure and understand the ways customers interact with your software. Discover the basic skills and information needed to get the most out of your synthetic monitoring.

1. Applications Manager
Agentless monitoring tool for all your applications and servers (App servers, DBs, VMs, Web apps etc.)
including physical, virtual as well as your cloud apps.
OpManager
Performance monitoring, health monitoring, WAN monitoring, workflow automation.
Network Configuration Manager
Configuration management, change management, compliance auditing, user activity tracking.
OpUtils
IP address management, switch port management, rogue detection, MAC IP mapping.
Netflow Analyzer
Bandwidth monitoring, forensics, traffic shaping, DPI monitoring.
Firewall Analyzer
Compliance management, firewall policy management, log analysis, network forensic audits.
ManageEngine IT Operations Management Solutions

2. Quick recap
Week-1: ADDM, Monitor Groups,User management
Week-2: Performance insight, troubleshooting performance
problems, notification & corrective actions, Reports, dashboards.
Week-1& 2 video: https://www.manageengine.com/itom/free-training/applications-manager.html
Online Demo
demo.appmanager.com

3. 'Bob'
The IT Admin
Zing Telco
Notify the
technicians!
Manage SLAs!
Where are my
reports?
end user
experience
server crash
'Suzan'
The DevOps Head
memory leaks
Challenges faced by IT admins
optimizing
applications

4. One tool to Monitor 100+ apps

5. Web
Application
Architecture
Consist of components such as:
• DB server - MsSQL,Oracle,etc
• Applications server- Jboss,Weblogic
• Reverse proxy- NGiNX
• Web Server - IIS, Apache
• WebSites

7. Agenda
Synthetic transaction monitoring
Understand user interactions throughout a site
Monitor across geographical locations
Ensure optimal web performance

8. Website monitoring

9. Website Monitoring

10. Run synthetic end user tests

11. End User Monitor (EUM)

12. Install agents in different locations
(branch offices or customer locations)

13. Real Browser Monitoring
(RBM)
• Launch a real browser and mimic the
user's interaction with your site.
• Monitored periodically to obtain
performance metrics such as the
availability and response time.
• AppManager's RBM uses the bundled
Firefox browser Or import Selenium IDE
testcases, to collect metrics.

14. Automatically build monitoring scripts

15. Monitor multistep user interactions

16. Response times from different locations

17. Screen capture of the sequence

18. Waterfall model

19. Why do you need an EUM feature?
• Measure multipage workflows (e-commerce, gaming, online
banking, etc.)
• Test web apps prior to launch
• Test critical pages and paths

20. Defacement

21. Website Content Monitoring
• Monitor website defacement
• APM standard defacement check includes unauthorized
addition or modification of the following HTML elements:
- Text Defacement
- Script Defacement
- Image Defacement
- Anchor Defacement
- Iframe Defacement
- Link Defacement

22. Web Server and Web Services

23. Web Server/Web Services

24. Self evaluation
1) Does AppManager has option to do content check in URL monitor?
2) Does AppManager has option to rename the EUM agent name instead of
machine where it is installed?
3) Does AppManager provide an option to add additional URL in website
content monitoring?
4) Does AppManager has option to monitor REST API & SOAP request?
5) Does AppManager support monitoring of SSL certificates?

25. Self evaluation - answers
1) Does AppManager has option to do content check in URL monitor? -
-> Yes
2) Does AppManager has option to rename the EUM agent name
instead of machine where it is installed? --> Yes
3) Does AppManager provide an option to add additional URL in
website content monitoring? --> Yes
4) Does AppManager has option to monitor REST API & SOAP request?
--> Yes
5) Does AppManager support monitoring of SSL certificates? --> Yes

27. Quick recap
* How websites can be monitored in different ways.
* Components of websites
* Monitoring end user experience
Support
appmanager-support@manageengine.com
Eval
eval-apm@manageengine.com
Online Demo
demo.appmanager.com

28. Support
appmanager-support@manageengine.com
Eval
eval-apm@manageengine.com
Online Demo
demo.appmanager.com