Simon Hames has over 20 years of experience in telecommunications engineering. He has worked for various companies in roles involving network integration, software upgrades, troubleshooting, and technical support. His areas of expertise include Nortel CS2K and DMS switches as well as voice over IP technologies.

1. SIMON P HAMES
Personal Data:
Address: 8/230 New South Head Rd
Edgecliff
NSW
2027
Tel: Mobile: +61 420 801 839
Date of Birth: 25th
January 1975
Nationality: British
Email: sph123@hotmail.co.uk
Qualifications:
1997 Higher National Diploma - Computer Science
(Open University)
1994 BTEC National Diploma - Computer Science
(South Nottingham College)
1991 GCSE O’ Levels - Business Studies, Computer Science, Physics,
Biology, Maths, English Language, History,
(West Bridgeford Comprehensive School, Nottingham)
Employment History:
AAPT / TPG Sydney Australia Oct 2014 – Current
Working within the Engineering department as T3 Senior Voice Engineer my main task for
coming over on Sponsorship to AAPT was to complete the IN Phase Two Project in CS2K
Translations to create a Unique CAC for the Powertel and AAPT Merger.
This Project intended to use the Oracle IN database to lookup MNP,LNP and route to
destination to avoid using the already over populated PNSCRN Table.
I have also during my time here Implemented a 1+0 VSP4 Card solution for PVG’s allowing
AAPT to double there Gateway Capacity with only having to purchase more GWC’s for the
SAM21 and nothing else.
Also working on a G729 Core setup Project at the moment and performing interoperability
testing with the Customer. There are a lot of different Projects that I am involved in for
knowledge transfer and utilising my skills that I have gained in my years in Telecom’s.

2. All my work is Project based on Special requirements for Major Companies in Australia and I
interact with the different Companies Management and Technical Personal to achieve our
end goals.
Alcatel Lucent
I Completed a three week assignment in Romania delivering a Complete CS2K Solutions
Course. This was done on Software Level CVM13 including all standard CS2K Elements as
well as Alteon Firewall and A2E.
All elements hardware and software were covered as well as in depth knowledge transfer of
fault finding using Tapi traces sp2ktrace EINTRACE etc.
All call flows were covered NCS, SIP , DPT etc.
Unity Media Germany November 2007 – November 2013
Position C20/CS2K/DMS 2nd
-3rd
Level Support
Objectives:
Started working within the NOC at Unity Media working with all Levels of Capability training
NOC Personnel on DMS 100 (XA-Core) ISN06 and 3 x CS2K ISN09U – CVM11. Resolving
Outstanding Issues with both types of Switches either by myself or with the support of GNPS
Nortel. Working on upgrading NSF firewall to resolve outstanding Major OSPF Issues.
Working with Passport, Cisco and Juniper Routers.
Implementing a New CVM11 switch into there network and then preparing for full migration
from XA-Core to CS2K. All work carried out with Unity Engineers alongside for Knowledge
transfer, teaching them fundamentals as well as Trouble shooting, traces, translations, routing
etc. Currently doing all MR work for Nortel preparing everything before hand to make Patch
current and clear of Issues. Recently accredited Linux, Solaris and Cisco BACS Certification
for CNR,DHCP Provisioning of CMTS and CPE devices.
Finished upgrading five CS2K Switches to CVM13 in October 2012 in preparation for CVM17
second Quarter 2013.
Hardware changes,MR’s and Patching work Completed myself to bring all servers to Upgrade
Level Supporting Genband in Project Co-ordination to meet time scales for the Customer.
Intergration of Forteinet Firewalls needed reconfiguration of ERs CS-LANs to still use BGP
with firewalls in a Master slave config and not HA-Availability as NCS lines are effected.
All HLD and LLD documents Engineered and Project Lead by myself.
Two C20A CVM17 Switches Installed and Intergrated into the growing Unity Media Network,
as well as the new S3 servers for LI Complience, all the same aspects of work undertaken on
the C20’s as the CS2K for knowledge transfer,Inetergration and resolving all Issues.
Project lead for 5 CS2K CVM13 switches to CVM17, overseeing from LLD – HLD and
Implementation for all phases working alongside Engineering, Operations and Genband.
Courses Attended
XJRoute – Configuring Juniper Network Routers
Cisco BAC 4.0.1 and CNR 7.0.1 Advanced Configuration
IPV6 Migration and IPV4 – 6 Natting
SBC (Acme Session Border Controller)
SDE PCMM (Sandvine Policy Server)
C20 Operations and Maintenace

3. S3 Genband Session Border Contoller
Linux Adminstration Advanced
G9 Media Gateway Operations & Configuration
Nortel ISN07 – ISN09 Upgrade Puerto Rico Telecom
October 2007 – November 2007
Position: CS2K Ni Engineer
Objectives:
On site at Puerto Rico Telecom involved in taking the Prime lead for Network Integration.
Performing all backups and Pre-checks for ISN07 – ISN09 upgrade. Following the upgrade
path with Customer, completing all M.Rs with there Engineers for Knowledge transfer.
Working with SWAPS to make sure site is ready for ONP and also working with GTAC and
GNPS if any problems arise. Highly accelerated upgrade project with tight deadlines to meet.
Nortel ISN07 – ISN09U Switch Upgrade Completel
Sept 2007 – October 2007
Position: CS2K Prime Software Lead
Objectives:
Working on site in Paris being the CS2K Prime, leading a team of four people to
upgrade four CS2K Hybrid’s. Writing test plans, carrying out pre-checks during the
day as well as backing up all Network elements. Delegating these tasks and working
with SWAPS to reach the final accelerated final goal to upgrade before December.
Working with Completels Engineering and Voice support groups to achieve
knowledge transfer along the way. Initially working in Chateaufort in France at Nortel
H.Q with various departments to create a Responsibility Matrix and scope of work for
client. Also required to help with upgrade Matrix time lines to be achieved by my
team.
Nortel 3rd
Line Support Telenet
May 2007 – August 2007
Position: 3rd
Line Support CS2K/MCS5200
Objectives:
Working as part of a six man support team carrying out daily routines on four CS2K
Hybrids and two compacts. Handling and clearing of alarms on all components and
PVG’s. Working with NTS and GNPS to resolve new Issues in ISN09U. Also involved

4. with SWAPS to run pre-checks for new M.R’s and take backups before commencing
upgrades. Daily work orders also implemented for lease cost routing, I.N platform etc.
Nortel assisted Operations for UPC
August 2005 – March 2007
Position: SME CS2k/MCS5200
Objectives:
Currently working in the EMEA area contracting for UPC. I have integrated two
ISN07 CS2Ks and MCS5200’s into there TDM network. Just completed ISN09U
Upgrade from ISN09 and being the main VO Engineer for Nortel doing all M.R’s and
subsequent testing for GA status. When this is achieved I then deploy all software
into live environment. In the middle of doing the first migration from MCS5200 to SIP
available CS2K ISN09.
• Smooth Integration of Nortel Soft switch into
UPC environment.
• Daily troubleshooting of issues when doing JIT
and UAT. On-net – Off-net, Off-net –On-net.
• NCOS evaluation and CLI screening plus
feature testing. Complete Provisioning of CS2K
implementations for EMRG routing.
• Restructure of AMA for Current MDS system
and working with provisioning for ASAP and
Taurus systems to integrate to CS2K and MCS.
• Implementing SIP voicemail system for MCS to
Converse System until Migration at ISN09 on
CS2K.
• Working with Spectrum for MG3500 and IEMS
Northbound setup of traps for NOC monitoring,
troubleshooting firewall issues.
Telewest Communications: May 2001 – July 2005
Position: Network Controller
Objectives:
Working within the National Control Centre (N.O.C) on a 24/7 shift roster
Responsible for –
• Alarm monitoring of 32 DMS 100 switches and 1
Nortel Soft switch, from 2 Meg faults to High level
switch alarms using the Nortel NTP guidelines.
• NMS100 National Power alarm monitoring
• The tracking of all SS8 Spares for the Voicemail
platform, and the ordering and returning of all cards.
• The escalation of all faults to the appropriate people
and the tracking of these to there conclusion using
the Remedy System.
• Use of the Netexpert front end System for the
different alarm filters for each discipline.

5. • The updating of all DMS Procedures to run in line
with all new software upgrades, ISN04 currently.
• Liasing with other departments to bring faults to
there conclusion and share information on
Procedures and Processors.
• Speaking to External Customers such as B.T to
raise faults and Plan Outages for ongoing work
using the ICOS database to identify Systems.
• The Versatility to Multitask and Cover other
disciplines such as System X and Nokia Switches
as well as EMOS.
Courses attended: DMS Part 2 Operations and Maintenance
CS2K Overview & Operations & Maintenance
CS2K GWC Provisioning
MCS Overview & Provisioning
Passport 8600 Operations & Maintenance
Passport 8600 Layer 2 – 7 Advanced Configuration
PVG Switched VOIP Operations & Configuration
SDM (Supernode data Manager) Operations & Billing
NTL: November 1998 – November 1999
Position: Network Technician
Objectives:
Working within the National Management Centre (NMC) on a 24/7 shift roster
responsible for:-
• Network maintenance, traffic monitoring,
troubleshooting.
• Provide customer base support and fault
management.
• Responding to and diagnosing faults, escalating the
fault to the field engineer on call.
• Preparation of NMC operational documentation and
reporting.
• Customer Support.
NTL: November 1999 – January 2000
Position: Data Support Analyst
• Building of CENTREX groups.
• Network fault diagnosis
• Data fill for CENTREX sites using various protocols
i.e. Basic and Primary rate ISDN, DPNSS, Q931,
DASS and DASS2.

6. • Deging of sites to create VPN’s on DMS 100
(NORTEL) switches, System X (GPT) switches,
ATM frame relay and SDH.
• Testing and configuration of communication kink
between DMS and System X Centrex sites through
a DPNSS link.
• Create and implement system features.
• Lease cost routing.
• Rerouting international traffic.
Courses Attended: Nortel and Marconi Overviews, Centrex Translations
Operations and Maintenance Part 1.
European Commission: December 1997 – August 1998 (Brussels)
Position: Programmer – Support and Maintenance.
Objectives:
Working within the energy sector of the European Commission, Implementing,
Monitoring and supporting an ADABAS financial database.
• Customer support to existing ADABAS client-base.
• Initiating and implementing new ideas/concepts at
user level (Natural Language).
• Monitoring, Maintaining and troubleshooting the
system.
• Analyse faults and problem resolution.
• Security access to system.
Perot Systems (UK): August 1995 – October 1997
Position: Analyst/Programmer – System Designer
Objectives:
Working to implement blueprints of underground cabling onto a Geographical
database.
Initially appointed as Analyst / Programmer within financial team reviewing,
maintaining and enhancing payroll system.
Promoted to team leader – Responsible for overseeing all work conducted within the
team, ensuring deadline/targets were met also responsible for the data capture and
quality assurance of East Midlands Electricity account, ensuring that all planned
cable routing was implemented according to client specifications/blueprints.
Programming Languages: COBOL / JCL / TPS
Basic Business Systems (UK)
Position: Trainee Programmer
As a trainee programmer I assisted Senior Programmers on various in-house
projects.
Courses Attended:
• Cobol
• PS-Online Programming

7. • DMIV/IIDS- Database Management and Query
Language.
• TSS-Time Sharing Systems.