Sikander Ali's resume summarizes his professional experience and qualifications. He has a B-Tech in Electronics from NCBA&E National College of Business Administration and Economics and has over 8 years of experience in customer service roles at Wateen Telecom and PTCL. His responsibilities have included customer support, technical installations, troubleshooting, and team management. He is seeking a new opportunity to further utilize his skills and contribute to an organization.

1. Sikander Ali Résumé
Name Sikander Ali
Father Name: Saqib Raees
Address: Mohala Chah Pepal Wala
CNIC: 34201-4196984-9
Citizen: Gujrat
Nationality: Pakistani
Cell Phone: 0092-3216257557
E-Mail: sikandergrt01@gmail.com
Date of Birth: 17-June-1990
Place ofBirth: Gujrat
Sex: Male
Marital Status: Single
Religion: Islam
Education/Qualification:
• M ATRICULATIO N ( S C I E N C E ) 2 0 0 5
BOARD OF INTERMIDIATE AND SECONDARY EDUCATION GUJRANWALA
(B IS E)
• DAE (Telecommunication) 2 0 0 6 - 2 0 0 9
Punjab Board of Technical Board (P B TE)
• B-TECH (Electronics)2012-2014
NCBA&E National College of business Administration and Economics
• Diploma in professional Management for customer care
• Institute of Modern languages and Professional Managements (2014)
Experience:
• As a Customer Services and Support Manager in Wateen Telecom (June 2009-Mar 2012)
• Deal corporate sector

2. • As a CPEI (Engineering Supervisor) in PTCL (Nov-2012-till now)
• Deal corporate sector installations.
Customer Care (Wateen Telecom)
(July2009 – June 2012)
DUTIES & RESPOSIBILITIES:
• Greet public in person and over the telephone.
• Answer questions regarding status of various accounts and attend to problems or complaints from
customers in person, on the telephone or by written correspondence.
• Explain policies, regulations and rate structures.
• Receive and process applications and payments to the City for services, licenses, permits and
fees.
• Make change and issue receipts.
• Open and close accounts.
• Post payments to the proper account.
• Process adjustments, returned checks and refunds.
• Count cash.
• Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets and other
records.
• Set up and maintain various files, records and registers.
• Complete a variety of forms and prepare account summaries and reports.
• File forms and records.
• Make photocopies and operate a variety of standard office machines.
• Open, date-stamp and process incoming mail.
• Prepare correspondence and perform various other clerical and administrative duties for the
Finance Department.
• Participates in offering ideas and suggestions to management.
• Complete opening and closing cash handling procedures, to include- creating and verifying pre-
determined banks and depositing excess monies in safe at end of shift.
• To ensure the punctuality and regular attendance of the staff.
• Maximize customer satisfaction with exceptional service and a quality environment.
• Achieve budgeted sales, gross profit, and expense lines within each department and total store.

3. • Provide training, coaching, development and motivation to bring out the best in each distribution
team member.
• Take on the responsibility for the orientation of all new employees.Follow company policies and
procedures.
• Managed interviews with new employees.
Customer Care (Wateen Telecom)
DUTIES & RESPOSIBILITIES:
• Configure andinstall Modemtocustomerpremises
• Online Trouble shooting.
• Provide networkingsolution(Ethernet/WIFI).
• Technical visitatcustomerend.
Projects :
• USF( Universal Services Fund)
• EBC(Education Broad Band Center)
• CBC (consumer Broadband center)
DUTIES & RESPOSIBILITIES:
• Creates a teamwork environment.
• Install DSL Modem at customer end.
• Solve all problems regarding DSL.
• MDF Patching.(Main Distribution Frame).
• DSLAM (Digital Signal Line Access Multiplexer) Patching.
• VPNs and Banks Installations with Statics IPs
• Corporate customers Installations
• Online trouble shooting.
• Attend all walking customers in office.
• Responsible for other duties as assigned
• Install sector antenna and Omni antenna to create wireless setup for long distance.
• Configure all networking devices.
• Network maintenance.

4. • Line Test and instrument handling
• Mounting of Rack and Patchwork in Telephone Exchange.
• Cable jointing and color scheme
• 4 Networking, printers, computers LAN WAN knowledge.
Interest:
• Reading Books
• Cricket
• Computer Games
• Badminton
• Watching T.V
Books: Islamic Books, Story Books
Extra Curricular Activities:
• Player of CRICK ET.
• Fabulous Player of SN O O K ER.
Career Objective:
Determined to join such an Organization Where I can utilize my
capabilities to the highest extent for the best of Organization.
Key of Success:
• Integrity Ethics
• Leadership
• Teamwork
• Communication
• Continuous Improvement
Reference:
Available on demand