This document summarizes an individual's skills and experience as a project lead for 17+ years in project management, application maintenance and support, and application porting across various domains. The key highlights include leading teams of 8-10 members, successfully implementing various application maintenance, support and porting projects for global clients, establishing clear communication with stakeholders, and mentoring and building project teams. The individual has a Bachelor's degree in Electrical Engineering and certifications in IT project management and ITIL/ITSM.

1. Key Skills Profile Summary
Qualified Project Lead, problem solver and primary customer leader with
17+ years of rich career in Project Management including Agile
Methodology, Application Maintenance &Production Support and
Application Porting across Insurance, CRM Applications (Clarify)
and Telecom domains
Enterprising leader with strong record of contributions that led the
execution of Application Maintenance & Support (L1, L2 & L3
Support) and Porting Projects, delivered the suite of software products
& services to global clients:
o Leading entire project activities including scheduling & negotiating with
clients as per SLAs & balancing work distribution to handle project
deliverables
o Establishing & maintaining clear communication with business
sponsors, stakeholders & IT Teams on corporate plans, policies status
& risk controls
Gained hands-on experience in ITIL & ITSM (ISO / IEC 20000) across
various IT projects
Problem solver with a passion for technology with skills in grasping
the big picture and conceptualizing & applying appropriate technology / mix
of technologies that meet business needs while minimizing risks
A forward thinking person with strong communication, analytical &
organizational skills; well organized with a track record that
demonstrates self-motivation &creativity to achieve corporate goals
Career Timeline
Education
B.Tech. (Electrical) from Faculty of Engineering & Technology, Jamia Nagar, affiliated to JamiaMilliaIslamia
University, New Delhi in 1998
Certifications
Certification in MBA(Information Technology & Software Project Management)from National Institute of
Management, New Delhi in 2013
ITIL & ITSM (ISO / IEC 20000)
Project Management
Application Maintenance &
Support
Production Support
Strategy Planning
Process Improvement
Client Servicing
Reporting & Documentation
Stakeholder Management
Team Building & Leadership
SIDDHARTH PANDE
Result-oriented professional with a proven record of achievement in conceiving &
implementing ideas that create value for organization; targeting senior level assignments
in Project Management / Application Maintenance & Production Support /
Application Porting with a reputed organization in IT sector, preferably in Delhi NCR
04’99-01’01:
TCILBellSouth
Pvt.Ltd. as Team
Member
Since 01’01:
Infogain India
(P) Ltd. as
Project Lead
09810814938 siddharthpande777@rediffmail.com / siddharthpande777@gmail.com

2. Soft Skills
Work Experience
Since 01’01: Infogain India (P) Ltd., Noida, India as Project Lead
Role:
Heading a team of 8-10 members
Steering the successful rollout of application maintenance & support involving defining scope, setting timelines,
analyzing requirements, identifying dependencies and evaluating risks & issues as per budgets
Reviewing & controlling the projects / programs in the delivery portfolio; approving all status reports before they are
communicated to the client and participating in planning workshops & program steering committee meetings
Monitoring project progress & outstanding issues and ensuring the quality & timeliness of the deliverables; extending
post-implementation support to team members by identifying and resolving defects, inconsistencies & errors
Assuring that resource (H/w, S/w & people) requirements are fulfilled; mentoring & building the teams and managing
their performance
Resolving customer’s queries / concerns and improving relations with them by anticipating their future requirements
to ensure a positive experience
Highlights:
Recipient of On the Spot Award in 2011 for handling customer requirements/queries in critical situations
Mentored & coached the project team on areas such as S/w processes, security guidelines & application workflows
Successfully implemented L2 and L3 support plan for Mitchell Application at US
Handled variety of tasks/activities like operational, troubleshooting, issue resolutions and management, enhancement
request, any adhoc task etc.
Actively involved in processes review followed during issue resolution for Continuous Improvement on regular basis
Successfully implemented UNIX QRP and MAPP Server porting projects at the client location (Mitchell, US)
Provided engineering services that includes features development, sustenance engineering, porting from one UNIX
platform to another for CRM Product– “Clarify” to AMDOCS
Overcame challenges during the support and delivery of various applications:
o Management of applications of various diverse technologies
o Lack of functional knowledge &complete business workflows
o Single person dependency of the supported application
o Huge spike in operational tasks
o No appropriate exposure to production issues and its impact
o Lack of appropriate interaction and coordination b/w onsite & offshore (as many issues were handled at onsite
itself and offshore team was not much aware of it)
Previous Experience
04’99-01’01: TCILBellSouth Pvt. Ltd., New Delhi, India as Team Member
IT Skills
OS: UNIX (SCO, Sun Solaris, AIX, H.P. & Tru-64), Window 95, 98, NT, 2K, Win XP, Windows 7 & Windows 8
Languages / Technologies: C, C++, Visual C++ 6.0, VB 6.0,, VBA , Unix Shell Programming, DTS and SSIS
RDBMS: SQL Server 7.0 / 2000 / 2003 / 2005 / 2008 / 2012, Oracle 8.1 / 9i / 10g / 11g, DB2 8.1 and MS Access 2000,
2003&2007
Environment: Visual Studio (6.0, 2003, 2005, 2008), VC*Net (7.0) and Forte C++ 6.0 Compiler
Other S/W: DBX-UNIX Debugger, DDD, CVS, SCCS, clearcase PVCS, Perforce, TFS, Visio 2000, Salesforce, RemedyForce
and BMC Remedy
Change Agent
Collaborator
Communicator
Motivator
Planner
Date of Birth: 19/08/75
Address: A-204, Samanvay Apartment, Plot No. 82 GH, sector-56, Gurgaon (Haryana)-122011
Languages Known: English and Hindi

3. Annexure
Key Projects Handled
At Infogain India (P) Ltd., Noida, India:
Title: APD OPS -Application Maintenance & Support Project
Period: Jan’08-till date
Client: MITCHELL, US
Role: Project Lead
Description:
It was application maintenance and production support project involving resolving issues/incidents associated with
Mitchell Products and performing support activities as per customer requirements. It managed the enhancement
project for applications (like Appraisal Review, ARC-5 &HVDES) as per customer requirements. APD Ops also
provided L2 & L3 support for various applications. SLA tracking was done through Sales Force/Remedy Force
within strict deadlines. It involved the delivery of operational tasks like scheduled reports, userbatchloads and SIP
reprocessing:
o L2 & L3 Support Applications (Online App Support, WCA, WCTL, WCR, ARC 5 & Appraisal Review,
eMitchell/Salvage, Translator Daemon / IefParser, HVDES & GlobeEst/Regulus/TruckEst / Repairemate)
Key Result Areas:
Tracked the progress of project tasks
Mentored the team to complete the specified task
Rendered 24x7 on-call tech support for major production incidents
Title: UM French Enhancement
Period: Sep’15 – Apr’16
Client: MITCHELL, US
Role: Project Lead
Description:
It is an enhancement project whose purpose is to have single Ultramate application that supports both Canada
(French) &US (English) customers. Based on regional settings of the machine, same Ultramate application should
work for both English & French customers.
Key Result Areas:
Managed the onsite communications and status update
Assessed & monitored the progress of tasks
Assured the task completion within time, quality & delivery norms
Title: Enhancement of Regulus, GlobeEst, TruckEst and Repairmate Data Build Processes
Period: Nov’14 – Apr’15
Client: MITCHELL, US
Role: Project Lead
Description:
It was enhancement project involving:
o Technology upgrade – SSIS to replace obsolete DTS packages
o Automation of build generation process by eliminating manual steps to minimize human intervention
o Replacement of MS Access by SQL Server DBs as Regulus outputs to resolve data size limit constraint with
MS Access DB
o Consolidation of code for Regulus, RM, TruckEst, GlobeESt and FD
o Loading of data to SQL servers tables from Oracle CATAP and data consumption to occur from SQL Server
Key Result Areas:
Led infrastructure set-up to initiate the project including all related access and permission issues
Identified solution approach, DBs and tables (Oracle &SQL Server) linked to SSIS Packages
Recognized DTS jobs (needed to be replaced by SSIS Package)
Analyzed logic used with Regulus, GlobeESt, TruckEst and RM processes
Created new SQL Server Databases and Design Schemas / Tables in SQL Server Database
Directed the design, creation and modification of SSIS packages and testing for Regulus/ RM2.0/3.0, TruckEst
and GlobeEst
Supervised entire SCM activities (build & deployment)

4. Title: Translator Daemon - Enhancements
Period: Jul’07 – Dec’07
Client: MITCHELL, US
Role: Individual Contributor
Description:
It was aimed to enhance the functionality of Translator Daemon for supporting ADP EMS 2.6 files. Translator
Daemon was COM based VB6 application that read ADP EMS claim (data) estimates using DOM Parser and
generate corresponding XML files (later Ftp-Ed to UNIX server for loading data to Oracle database).
Key Result Area:
Handled all operations related to Impact Analysis of the changes, task estimation, development /
enhancement, code review, testing, build & release management and application management
Title: IEF Parser - Enhancements
Period: Apr’07 – Jun’07
Client: Mitchell, US
Role: Individual Contributor
Description:
It was aimed to enhance the functionality of IEF Parser to support new MIE fields as per customer requirements
(Deductible_Credit&Betterment_Credit) for Mitchell Estimation product Ultramate 6.5. IEF Parser was C based
application that read data contained in Mitchell proprietary import/ export files (MIE files) and finally load them
into IEF schema in Oracle database. The MIE data involved automobile insurance claims & estimated information.
Key Result Area:
Led all operations related to task estimation, development / enhancement, code review, testing, build &
release management and application management
Title: Porting MAPP and QRP Server Components to AIX 5L
Period: Aug’06 – Jan’07
Client: MITCHELL, US
Role: Individual Contributor
Description:
MAPP: It was porting project in which MAPP (Mitchell Alternate Parts Program) server components were required
to be migrated from Tru64 to AIX-5L (5.3).
QRP: It was porting project in which QRP (Quality Recycled Parts) server components (QRP Daemon &Connection
Limiter) were required to be migrated from Sun OS (5.8) to AIX-5L (5.3).
Key Result Areas:
Prepared Approach/Design Document and Project Plan
Established Build Environment and Perform Build using Makefile
Task estimation, developments, code review, testing, build & release management
Title: Clarify Advocacy Engineering– Maintenance and Support
Period: Dec’04 – Mar’06
Client: AMDOCS, USA
Role: Team Member
Description:
It primarily managed service releases in the form of resolving Change Requests (CRs) and addressing sub-cases.
Key Result Area:
Worked as Team Member and performed following tasks:
o Handling and resolving sub-cases &customer critical CRs with quality and timely delivery.
o Task Estimation, code review, resolving technical issues.
Title: Clarify (V 10.0 / 11.1 / 12.0 / 12.5 / 13.0) - POMS - Engineering, Enhancement &Maintenance
Period: Mar’01-Oct’04
Client: AMDOCS, USA
Role: Team Member
Description: It was Development/Enhancement/Maintenance Projects:
o Unification of PPOMS layer for both CBO and Classic in Clarify (13.0) Orion Release.
o Enhancement of POMS layer to provide DB2 support in Clarify (12.0) Phoenix release.

5. o Porting POMS layer in Clarify (12.0) Phoenix from windows to Sun Solaris (5.8).
o Unification of Adapter layer (POMS) for Oracle & SQL Server in Clarify (12.0) Phoenix.
o Enhancement of Clarify (11.5) Python release to integrate Clarify Application with CSM Application.
Key Result Area:
Performed requirement assessment, high level design and functional understanding of clarify products
Responsible for application build environment set-up in Windows & UNIX, clarify DB environment set-up,code
changes, testing, peer review and SCM activities
Handled overall management of POMS layer-defects/bugs/feature development/product engineering
Other Projects Handled:
At TCILBellSouth Pvt. Ltd., New Delhi, India:
Title: CDR Processing of DMS-300 Switch
Period: Mar’00-Jan’01
Client: Palestine Telecommunications, Ramallah, Palestine
Role: Team Member
Description: It dealt with analysis and processing of call detail records stored in DMS-300 switch at PALTEL and
loaded call detail records into Oracle DB tables.
Key Result Area:
Responsible for development, implementation and testing of C/Pro*C application to read call detail records
(9F, 9A, 8A &TOPS format) in tape dumps from DMS-300 switch, parsed individual fields and loaded these call
records to Oracle Database
Handled call analysis &processing to ensure that data was correctly loaded into database from tape dumps.
Title: Fault Repair Service in Telco Administrator
Period: May’99-Feb’00
Client: Dept. of Telecommunication, Bhopal, India
Role: Team Member
Description: It dealt with analysis and rectification of all service complaints, faults and dockets booked against the
telephone number. It involved sub-parts such as Fault Booking, Initial Testing, Direction, Lineman Allotment,
Subsequent Testing and Fault Clearance.
Key Result Area:
Handled enhancements, implementation and testing of console application that performed telecom switch (E-
10B, OCB, MITRA) testing to determine nature &type of fault associated with particular telephone number.