Social Media 101 Workshop
Jessica Miller-Merrell, SPHR
 Carrie Corbin, SPHR, MBA
             •June 24, 2012




                           1
Your Presenters




Jessica Miler-Merrell, SPHR   Carrie Corbin, MBA, SPHR
@blogging4jobs                   @thealphafemme



                                           #socialhr
Text to Join the Community




                      #socialhr
Workshop Objectives

    – Foundational Understanding of Social
      Media

    – Tools to Use & Advanced Strategies

    – Best Practices

    – Laws, Union Trends, HR & Corporate Pitfalls


5
                                         #socialhr
Social Media & the Law
    • Group Activity -- How Social
      Media Involves HR?




6
                                 #socialhr
What does HR do?




                   #socialhr
What is Social Media?




8
                        #socialhr
What is Social Media?

•   Brand Management Tool
•   Candidate Channels & Pools
•   24/7 Focus Group
•   News & Information Source
•   Conversations



                                 #socialhr
The Science of Social




                    #socialhr
The Case for Social




                      #socialhr
Not Just Social but Mobile




 83% of Millenials sleep with their
 cell phone.
                                #socialhr
Mobile + Social




                  #socialhr
Tate, Taint Publishing




                     #socialhr
Sweet Social Channels




≈                      #socialhr
Overview of Social Media Tools




16
                              #socialhr
Leveraging LinkedIn

     • LinkedIn Offers Many Features Including
        – Company Profile Pages
        – Groups
        – Q&A

     • 70% of Recruiters visit LinkedIn First

     • Over 100 Million Business Profiles

     • Linked In Apply Button

17
                                      #socialhr
More LinkedIn




18
                     #socialhr
5 Uses of Facebook for HR




19
                          #socialhr
#1 Job Distribution




                 #socialhr
#2 Engagement




                #socialhr
#3 Sourcing




              #socialhr
#4 Social Share




                  #socialhr
#   #5 Employment Brand




                    #socialhr
Twittertopia
• There are 340 million tweets
  per day




                        #socialhr
Twitter Explained
     • Tweet




     • RT (retweet)




26
                         #socialhr
Twitter Explained
     • @ (at reply)



     • # (hash tag)




27
                         #socialhr
Pinning & Winning




                #socialhr
Pinning Tips




• Pins searched by keywords
• Drives website traffic
• Community 97% female 24-35 yo
                            #socialhr
Other Social Sites




                     #socialhr
#socialhr
Peeling Back the Layers




32
                      #socialhr
Social Tools




               #socialhr
Social Tools




               #socialhr
Social Tools




35
                    #socialhr
Social Tools




               #socialhr
Analytics by Google




                  #socialhr
Peeling Back Social




                      #socialhr
Social Media & the Law

        • Background Checks
        • Social Media & Discrimination
        • Defamation & Liable
        • Social Media & HR
          Investigations
        • Unions & ULPs
        • Social Media Policy




39
                                          #socialhr
Social Media & the Law




40
                         #socialhr
Social Media & the Law

                • 6 Billion Googles ea.
                  Month

                • Potential discrimination
                  liability

                • Disparate & Adverse
                  Impact

                • Unconscious Bias
41
                                  #socialhr
Social Media & the Law

     • Employment Law Cases
       Involving Social Media

       – Romano v. Steelcase Inc.
       – EEOC v. Simply Storage Mangt.
       – TEK Systems, Inc. v. Hammerick

       – Maryland State Senate (S.B. 971)
         in March 2011
42
                                    #socialhr
Social Media & the Law

                  • NLRB v. American
                    Medial Response of
                    Connecticut
                  • “Facebook Firing”
                  • Employees right for
                    concerted protected
                    activity extends to
                    Facebook
                  • And now. . .
                    – NLRB v. Thomas
                      Reuters Corp.

43
                              #socialhr
Social Media and the Law
       o Concerted Protected Activity

         o Shared opinion among 2 or more
           employees
         o Conversations around “working
           conditions”

       o NLRB released a social media
         corporate case summary
         o http://b4j.co/NLRBsocialmedia

44
                                      #socialhr
Stats About Social Media
     • 7/10 employees have „friended‟ their
       boss or co-worker.
     • 1/3 employees use at least 3 devices for
       work.
     • 50% of mobile users access blogs, social
       media via their mobile device.




45
                                            #socialhr
More Resources

• More HR Resources
  www.blogging4jobs.com/toolboxhr
• Top HR Blogs: www.hrblogger.info
• Download the 3rd NLRB Social Media Brief
  http://b4j.co/NLRB-sm3




                                    #socialhr
Orange You Google Us




 Jessica Miller-Merrell        Carrie Corbin
www.blogging4jobs.com     www.about.me/carriecorbin
   @Blogging4Jobs            @thealphafemme
    (405) 293-2564


                                         #socialhr

Shrm12 social-media-101 copy

  • 1.
    Social Media 101Workshop Jessica Miller-Merrell, SPHR Carrie Corbin, SPHR, MBA •June 24, 2012 1
  • 3.
    Your Presenters Jessica Miler-Merrell,SPHR Carrie Corbin, MBA, SPHR @blogging4jobs @thealphafemme #socialhr
  • 4.
    Text to Jointhe Community #socialhr
  • 5.
    Workshop Objectives – Foundational Understanding of Social Media – Tools to Use & Advanced Strategies – Best Practices – Laws, Union Trends, HR & Corporate Pitfalls 5 #socialhr
  • 6.
    Social Media &the Law • Group Activity -- How Social Media Involves HR? 6 #socialhr
  • 7.
    What does HRdo? #socialhr
  • 8.
    What is SocialMedia? 8 #socialhr
  • 9.
    What is SocialMedia? • Brand Management Tool • Candidate Channels & Pools • 24/7 Focus Group • News & Information Source • Conversations #socialhr
  • 10.
    The Science ofSocial #socialhr
  • 11.
    The Case forSocial #socialhr
  • 12.
    Not Just Socialbut Mobile 83% of Millenials sleep with their cell phone. #socialhr
  • 13.
  • 14.
  • 15.
  • 16.
    Overview of SocialMedia Tools 16 #socialhr
  • 17.
    Leveraging LinkedIn • LinkedIn Offers Many Features Including – Company Profile Pages – Groups – Q&A • 70% of Recruiters visit LinkedIn First • Over 100 Million Business Profiles • Linked In Apply Button 17 #socialhr
  • 18.
  • 19.
    5 Uses ofFacebook for HR 19 #socialhr
  • 20.
  • 21.
    #2 Engagement #socialhr
  • 22.
    #3 Sourcing #socialhr
  • 23.
  • 24.
    # #5 Employment Brand #socialhr
  • 25.
    Twittertopia • There are340 million tweets per day #socialhr
  • 26.
    Twitter Explained • Tweet • RT (retweet) 26 #socialhr
  • 27.
    Twitter Explained • @ (at reply) • # (hash tag) 27 #socialhr
  • 28.
  • 29.
    Pinning Tips • Pinssearched by keywords • Drives website traffic • Community 97% female 24-35 yo #socialhr
  • 30.
  • 31.
  • 32.
    Peeling Back theLayers 32 #socialhr
  • 33.
    Social Tools #socialhr
  • 34.
    Social Tools #socialhr
  • 35.
  • 36.
    Social Tools #socialhr
  • 37.
  • 38.
  • 39.
    Social Media &the Law • Background Checks • Social Media & Discrimination • Defamation & Liable • Social Media & HR Investigations • Unions & ULPs • Social Media Policy 39 #socialhr
  • 40.
    Social Media &the Law 40 #socialhr
  • 41.
    Social Media &the Law • 6 Billion Googles ea. Month • Potential discrimination liability • Disparate & Adverse Impact • Unconscious Bias 41 #socialhr
  • 42.
    Social Media &the Law • Employment Law Cases Involving Social Media – Romano v. Steelcase Inc. – EEOC v. Simply Storage Mangt. – TEK Systems, Inc. v. Hammerick – Maryland State Senate (S.B. 971) in March 2011 42 #socialhr
  • 43.
    Social Media &the Law • NLRB v. American Medial Response of Connecticut • “Facebook Firing” • Employees right for concerted protected activity extends to Facebook • And now. . . – NLRB v. Thomas Reuters Corp. 43 #socialhr
  • 44.
    Social Media andthe Law o Concerted Protected Activity o Shared opinion among 2 or more employees o Conversations around “working conditions” o NLRB released a social media corporate case summary o http://b4j.co/NLRBsocialmedia 44 #socialhr
  • 45.
    Stats About SocialMedia • 7/10 employees have „friended‟ their boss or co-worker. • 1/3 employees use at least 3 devices for work. • 50% of mobile users access blogs, social media via their mobile device. 45 #socialhr
  • 46.
    More Resources • MoreHR Resources www.blogging4jobs.com/toolboxhr • Top HR Blogs: www.hrblogger.info • Download the 3rd NLRB Social Media Brief http://b4j.co/NLRB-sm3 #socialhr
  • 47.
    Orange You GoogleUs Jessica Miller-Merrell Carrie Corbin www.blogging4jobs.com www.about.me/carriecorbin @Blogging4Jobs @thealphafemme (405) 293-2564 #socialhr

Editor's Notes

  • #6 What do you want to cover during this session ?
  • #7 HR Investigations
  • #8 What is social media?
  • #13 40% of FB users use mobile to access FB.
  • #18 734 Applicants Received in 2011 YTDCareers section is customizeable and includes employee testimonials and video.
  • #22 Screenshot of AT&T’s new fan page goes here. This is an example of the All Children’s Hospital Florida HR page used to communicate with their employees.
  • #23 Screenshot of Branchout, Glassdoor, Beknown here
  • #24 Carrie can mention this with AT&T’s pages and how sharing content with friends is important to drive passive referrals
  • #25 Another example of how facebook can be used for candidates and customers.
  • #33 Adding steps to google alerts
  • #34 Addpinnerly to this list
  • #36 Adding screen shot
  • #40 Law photo will go here.
  • #41 Carrie will talk about background checks here and lead discussion.
  • #42 Carrie can talk about background checks here. Social media discrimination
  • #43 Defamation, Liable, privacy
  • #44 NLRB and Unions