Shane Williams is seeking an entry-level position with skills in typing, filing, data entry, and using Microsoft Office and Windows. He has over 2 years of customer service experience handling inbound calls, payments, enrollments and inquiries at Insight Global and collecting debts making outbound calls at Professional Bureau of Collections of Maryland. Williams has a diploma from John F. Kennedy High School and attended Richmond School of Health and Technology. He has also volunteered with Richmond Public Schools since 2004 assisting teachers with students on trips, activities and parties.

1. SH A NE I SE W I L L I A M S
S K I L L S
Typing, filing, key punching, 50 wpm, alphabetical and
numeral calculator,
answering multi-line phone systems, Microsoft office and
Windows
E X P E R I E N C E
Customer Service Rep- Insight Global- Magellan-
01/2016-04/201
Inbound call center, Problem solving, taking payments,
Enrollments, Answer inquires, Provide excellent customer,
service
Collection Agent- Professional Bureau of Collections of
Maryland- 03/2015- 01/2016
Outbound call center, contact consumers via telephone,
Attempt to collect a debt, Setup promise to pay
E D U C A T I O N
Richmond School of Health and Technology
2002-2004
John F. Kennedy
Diploma 1999
O B J E C T I V E
To obtain an entry level position and
valuable work experience with an
opportunity for advancement within
the company/agency.
shaunsewilliams@
outlook.com
804-277-7468
V O L U N T E E R
E X P E R I E N C E O R
L E A D E R S H I P
Richmond Public Schools
2004-Current
Assist teachers and staff with
the students during class trips,
activities and parties

2. 2