Ahmad Mustaqim Mamat is a 32-year-old Malaysian seeking a customer service, back-end support, or database management position. He has over 12 years of experience in customer service, data entry, collections, and audit control. Currently working as an Audit Control & Compliance Specialist, he has strong computer skills and experience handling customer inquiries and investigating system defects. He is accomplished, achievement-driven, and passionate about achieving success in a challenging role.
1. AHMAD MUSTAQIM MAMAT @ MUKHTAR
H-T.02-U.06, BLOK H
PARCEL 18R12, PRESINT 18,
62150, PUTRAJAYA
016-2214171
ahmad9219@gmail.com
Accomplished, achievement-driven and results-oriented interested in working in
Customer Service or Back-end / Support Unit or Database Management.
PERSONAL PARTICULARS
IC No : 840915-14-6377
Citizenship : Malaysia
Religion : Islam
Date of Birth : 15 September 1984
Place of Birth : Kuala Lumpur
Age : 32 yrs. old
Race : Malay / Islam
Gender : Male
Marital Status : Married
LANGUAGE PROFICIENCY
Language (spoken) : Malay/ English
Language (written) : Malay/ English
Language (reading) : Malay/ English
COMPUTER LITERACY
1. Microsoft Office Word (Intermediate)/ Excel (Advance) / Power Point
2. Database Management System
STRENGHTS
Strong seven-years background dealing with internal and external customer to
lead customer satisfaction.
Youthful and yet very mature; willing to learn and grow; Passionate about
achieving a challenging position that allows meaningful contributions to a
business’ success
Dynamic personality that inspires people to want to work for me
Persistent and able to work within less supervision
Excellent computer skills—applications related to MS Office or the Internet
2. Adept at anything technical in nature as demonstrated by effectively
developing products applied
Good, interpersonal, planning and communication abilities. Great people with
full of respect
5 years’ experience in call validation, system defect tracking to comply with
business rules and policy.
WORK EXPERIENCE
Measat Broadcast Network Sdn Bhd : 2007- Present (Junior Exec.)
Call Centre Executive (2007-2009)
- Handling all inbound / outbound related with products/technical and
billing enquiries
Audit Control & Compliance Specialist (2009-Present)
- Under Quality Department. To validate the call and enhance the
process of Contact Center
- To investigate any suspicious or fraud activity done by Contact
Center agent or system defects root cause
Sekolah Taman Ilmu dan Budi :2006-2007 (Librarian)
Lembaga Hasil Dalam Negeri :2003-2006 (Clerk/Data Officer)
Aeon Credit Service :2001-2002 (Collection Officer)
EDUCATION
Sijil Pelajaran Malaysia : 2001 (pass)
ACCOLADES/ACHIEVEMENTS
Best Team Award :September 2007
Best Customer Service Officer Award :.Apr,May, June 2008
Full Attendance Award :Jan, Feb, Mar 2009
Full Attendance Award :Apr,May, June 2009
Full Attendance Award :Jul,Aug,Sept 2009
Full Attendance Award :May, June, July 2010
Full Attendance Award :Apr,May, June 2009
Certificate of Achievement from CentriLinc :Microsoft Excel 2007
Certificate of Achievement from CentriLinc :Microsoft Excel 2010
Rohaizad Cup Badminton Open 2012 :Champion
3. Flight Certificate from Sky Venture :Beginner Level
Best Customer Service Executive Award (Back Office):Sept 2013
CE Badminton Open 2014 :Champion
REFERENCES
Shahleesa Yusoff
Senior Associate
Business Planning & Operation
Customer Division
0395436688 ext. 1278
019-2338959
Raja Khairie Sham
Assistant Vice President
Business Planning & Operation
Customer Division
0395436688
012-3251035
Current Salary: RM3, 420
Expected Salary: RM4, 500