Monika Rana is seeking a challenging position that utilizes her skills and provides opportunities for growth. She has a Bachelor's degree in Computer Applications and certifications in computer concepts. Her work experience includes roles as a Document Control Officer, Field Support Executive, and Customer Relations Executive where she maintained documents, acquired appointments, addressed customer queries, and achieved targets. She is a multi-faceted learner pursuing additional courses.

1. MONIKA RANA
SUMMARY
 A young professional lookingfor a challenging position ina corporatethat wouldmake effective use
of my existing skill set while providing a stimulating work environment and ample of opportunity for
learning and growth.
 Well versed with various systems used in my functional area and willing to learn to gain knowledge
of various functions and futuristic jobs.
 Multi-faceted learner and student, pursuing courses.
EDUCATION
 Graduated(B.C.A.) fromSikkimManipal University (2015)
 6 Months’ Certificate Course of Computer Concepts (CCC) fromDOECC, New Delhi.
 Passed STD. XII (CBSE) fromR.S.K.V. School, New Delhi in the year 2012.
 Passed STD X (CBSE) from R.S.K.V. School, New Delhi in the year 2010.
WORK EXPERIENCE
Document Control Officer
International Design Services, Inc. November, 2015 to till date
strives to be a leader in detailing and connection design by providing the
highest quality of details quickly and efficiently. IDS offers a wide range of services, tailored to our customers"
exact requirements.
 Maintain documents.
 Closely associate with the Production Teamand Guide themabout any request of change in any design.
 Communicate with other Dco’s of Philippinesregarding project.
 Make sure Documents must be in their proper format. I.e. Any exchange document must have its job
no., project name, project code, fabricatorsJob code, each document should be in one format (.xls) etc.
 Maintain Company Manuals (Hard Copy as well as Soft Copies).
FIELD SUPPORT EXECUTIVE
COMMONFLOOR.COM, NOIDA . February, 2015to November
(www.commonfloor.com is a product of MaxHeap Technologies Pvt. Ltd. Noida, which is a young Indian
Company working in the world of technology to bring about a change in the perception of customer service
and satisfaction. Its focus is to create innovative web applications to empower consumers and businesses
to leverage advancements in technology to improve their day to day living and business.)
 Ensuring leads for each DC (Data Collector) regularly.
 Adhering to TAT and SLA for each process step.
 Acquire confirmation fromclients beforeinitiatingan appointment.
 Ensure sending of confirmation textmessage to the customers and the DC.
 Close communication with TeamLeader/DC for appointments’ follow up and status update.
 Monitor the DC to ensure completion of appointmentson time.
 Crosscheck cancelled/postponed appointments.

2.  Escalation and conclusion of any complaint/feedback related to visits.
 Daily reporting of performance and achievements.
 Achieving daily targets as assigned by the TeamLeader.
 Maintaining and regularly updatingthe trackers.
 Training any newcomer on the systems.
 Co-ordination between the TeamLeader, DC, Customer and to achieve desired results.
CUSTOMER RELATIONEXECUTIVE
MaxHEAP TECHNOLOGIES PRIVATE LIMITED, NOIDA. April, 2014 to February, 2015
 Fully responsible for verified listings of properties on Company’s sitewww.commonfloor.com.
 Offer free photo shoot service to clients so that their property’slistings be verified on the website.
 Generate appointments for Field Executives.
 Preparation of various reports.
 Co-ordination with salesteam.
 Handling customer queries related to the products.
 Addressing and resolving any complaints fromclients.
 Maintaining call logs for further analysisand updation in the system.
PERSONAL DETAILS
 Father’s Name : Mr. Ravi Singh Rana
 Address : 230/10 street no. 3, Railway Colony, Mandawali, Delhi 110092.
 Date of Birth : 2nd January, 1994.
 Languages : English, Hindi (Proficiency in Speaking, Writing and Reading)
 Email : monikarana105@gmail.com
 Mobile(s) : +91-8373904413/ +91-8285936262