Uphill Both Ways
How to Make Meaningful Change When
Everything is Against You
Seth Odell
Vice Chancellor, Marketing
National University System
A Bit About Me
https://www.mentimeter.com/s/40781f32c8f0d6e9c489c
1e296c1fbdf/198fb6c6fd41
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IT’S NOT ABOUT BEING IN THE
“Any chance you know Final Cut Pro?”
Say Yes
Be the person who says yes
If you want your boss to support you
you need to support your boss
“It’s easier to ask for forgiveness than permission”
- Rear Admiral Grace Murray Hopper
If you want your boss to buy into your ideas
they need to buy into you first
It’s not about working alone
but deciding when and how to bring people along
It takes more than a big idea
to sell a big idea
“If you find yourself doing a big presentation
laying out your idea for approval,
you've probably lost”
- Lawrence Lokman
VP, Communications @Penn State University
“Your ‘big’ presentation should be a yawner”
- Lawrence Lokman
VP, Communications @Penn State University
If we fail to secure buy-in
it’s not our boss’s fault
“If your boss isn’t making a
decision…first, blame yourself.”
- Leif Babin
Big ideas are risky
Risk requires trust
Is this about what I want?
Or what the business needs?
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Every marketer needs
a safe space to create
Selling big ideas takes patience
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Find an employer who needs you to do
what you want to do
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You have to pitch to pitch
“A closed mouth won’t get fed”
- Everybody’s Grandmother
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Want to sell big ideas?
Process blocks and tackles
“The less specific you are about what you are
doing and what you hope to accomplish, the
more of a politician you are going to look like”
- Jack Feuer
Former National News Editor @AdWeek
Great ideas require great strategy
“I want people to know that we give a shit”
Ways to Spark Creativity
• Get outside
• Listen to music
• Break a sweat
• Have a drink (or two…)
• Collaborate
• Converse
• Consume
• Laugh
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So what did we do next?
• We pitched it
• And we pitched it
• And we pitched it
• And we pitched it
• And we pitched it
• And we pitched it
• And we pitched it
• And we pitched it
Selling big ideas is iterative
It’s not about “Yes”
It’s about getting them from “No” to “Not yet”
Sometimes you have to do the work
before you get to do the work
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“Exhibit A of Marketing Success”
- Chronicle of Higher Education
“One of the most buzzed about marketing
campaigns in higher education”
- Chronicle of Higher Education
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2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Total Enrollment
Nothing snowballs faster than success
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People trust process
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Process shouldn’t replace participation
Selling big ideas requires great leaders
Great leaders bring people along
“Ego is the enemy”
- Ryan Holiday
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“Seek first to understand
then to be understood”
- Stephen Covey
“A person’s success in life can usually be
measured by the number of uncomfortable
conversations he or she is willing to have.”
- Tim Ferriss
First people, then process
Our First Two Years
• Built out in-house agency model
• Grew team from 23 to 45
• Launched new brand campaigns across affiliates
• Increased website conversion 140%
• Increased email open rates to 40%+
• Increased inquiries, decreased cost
• Increased working dollars by 10 pts
Know when to shop
and when to be stealth
It’s almost impossible to simplify process
without hurting someone’s feelings
So what’s it really about?
• It’s about people
• It’s about people
• It’s about people
• It’s about people
• It’s about people
• It’s about people
• It’s about people
• It’s about people
• It’s about people + It’s about Process
The Process
The Process
1. Align
2. Socialize
3. Pitch
4. Propose
5. Iterate
6. Pilot
7. Analyze
8. Scale
9. Optimize
10. Celebrate
The Process
1. Align internal stakeholders
2. Socialize early and often
3. Pitch the idea, not the execution
4. Propose the solution
5. Iterate based on feedback
The Process
6. Pilot the execution
7. Analyze the results
8. Scale the solution
9. Optimize to improve
10. Celebrate
“Cherish the pain that it takes to undertake a
big idea. Few get the honor to feel it.”
- Phil Komarny
VP, Innovation @Salesforce
Thank You
Seth Odell
Vice Chancellor, Marketing
National University System
Stay in Touch
@SethOdell
sodell@nu.edu
www.SethOdell.com

Seth Odell - Uphill Both Ways