seminar for MOSTI MSc. service innovation module, on polcy implications - and initiatives like SSME - of the novel features of service innovation.

1. Service Innovation Policy (and beyond) Ian Miles [email_address] MOSTI service innovation seminar 9

4. and Service Engineering

5. IBM - SSME At:; http://www-304.ibm.com/jct01005c/university/scholars/skills/ssme/index.html

6. Service Research and Innovation Initiative At:; http://forums.thesrii.org/srii

8. Example – NHS innovation http://www.institute.nhs.uk/

12. Policy Rationales

13. Policy Areas (Kuusisto, 2008) Supply-side, demand-side, bridging policies; source: http://www.servicesaustralia.org.au/pdfFilesResearch/TowardsHighPePolicy.pdf

15. The Official UK R&D Survey

17. Knowing How, Knowing Whom: A Study of the Links between the Knowledge Intensive Services Sector and The Science Base IoIR report to Council for Science and Technology June 2003 http://www.cst.gov.uk/cst/reports/files/knowledge-intensive-services/services-study.pdf

18. Sources of Information Most services less prone to use Universities, government Many services more prone to use private sources of inf – esp consultants.

30. Finland - TEKES euro100m over 5y;’ TEKES pays 50% Mainly B2B IPPS funded from this to explore policies

31. R&D Policy Initiatives – e.g. BMBF

32. German Initiatives - BMBF

33. German Initiatives - BMBF

34. German Initiatives - BMBF

35. Changing Innovation Policy? Kuusisto 2008

36. End of Presentation