JIRA Service Desk integrates with several Atlassian products to improve customer support. It suggests relevant Confluence documentation when agents are responding to customer questions. It allows agents to create Knowledge Base articles from tickets to share solutions. It also integrates with HipChat and email to update customers on ticket statuses and allow customers to communicate about issues over those channels.
How Big Data is a changing businesses and society? Where is the gold in all of that data and how can it improve productivity, profitability, competitive advantage, and personal efficiencies?
André Simões - BI Architect and Big Data Evangelist, @Xpand IT
Xpand IT presentation during the Pentaho & Big Data Ecosystem - Live Seminar 2013
MongoDB is the leading NoSQL database due to a plenitude of reasons, open source, general purpose, document oriented database supported by a large community and educational platform. It's horizontal scalability features allows this to fit in the operational big data scenarios where the business needs point to realtime analytics and ever-increasing data sets. This talk will focus on the usage of MongoDB for big data operational purposes and why it's ideal to be used in such scenarios. Also integration with other notable big data technology out there like Hadoop and BI tools.
Norberto Leite - Senior Solutions Architect, @MongoDB.
Mongo DB presentation during the Pentaho & Big Data Ecosystem - Live Seminar 2013
How to Run Cloudera Enterprise on Microsoft AzureCloudera, Inc.
Once the primary architecture for running Hadoop pilots and dev/test applications, the cloud is fast becoming a preferred destination for enterprise big data workloads. Today enterprises are using Hadoop to deliver better products and services, improve their visibility and reduce risk, and they’re doing it at greater scale and efficiency in the cloud.
"Microsoft: How to get the most with Cloudera & Microsoft Azure" by Filipe Prezado - Enterprise Architect @Microsoft on the event Cloudera & Big Data Ecosystem
How Big Data is a changing businesses and society? Where is the gold in all of that data and how can it improve productivity, profitability, competitive advantage, and personal efficiencies?
André Simões - BI Architect and Big Data Evangelist, @Xpand IT
Xpand IT presentation during the Pentaho & Big Data Ecosystem - Live Seminar 2013
MongoDB is the leading NoSQL database due to a plenitude of reasons, open source, general purpose, document oriented database supported by a large community and educational platform. It's horizontal scalability features allows this to fit in the operational big data scenarios where the business needs point to realtime analytics and ever-increasing data sets. This talk will focus on the usage of MongoDB for big data operational purposes and why it's ideal to be used in such scenarios. Also integration with other notable big data technology out there like Hadoop and BI tools.
Norberto Leite - Senior Solutions Architect, @MongoDB.
Mongo DB presentation during the Pentaho & Big Data Ecosystem - Live Seminar 2013
How to Run Cloudera Enterprise on Microsoft AzureCloudera, Inc.
Once the primary architecture for running Hadoop pilots and dev/test applications, the cloud is fast becoming a preferred destination for enterprise big data workloads. Today enterprises are using Hadoop to deliver better products and services, improve their visibility and reduce risk, and they’re doing it at greater scale and efficiency in the cloud.
"Microsoft: How to get the most with Cloudera & Microsoft Azure" by Filipe Prezado - Enterprise Architect @Microsoft on the event Cloudera & Big Data Ecosystem
Are you looking for a new donor management tool, but aren't sure where to start? Attend this free webinar and learn about three popular donor management tools for nonprofits and libraries. Hear from executive and development staff directly about their favorite features, tips, and strategies for managing and tracking donor relationship using GiftWorks, DonorPerfect and eTapestry.
This presentation provides an overview of the KronoDesk customer support system from Inflectra. It provides information on the features, differentiators, and information on how KronoDesk lets you integrate customer support and feedback into your DevOps pipeline and software delivery process.
versaSRS HelpDesk is a flexible Help Desk and Customer Support solution that will enable your business to quickly and effectively support, manage and improve the quality of your interactions with your employees, end users and customers.
Improve Service Levels & Customer Satisfaction by utilizing a system which enables organisations to fully manage customers - to increase productivity, reduce service desk workload and subsequently reduce operational costs.
How to Select the Right Technology for Fiscal Year EndTechSoup
For many nonprofits, June 30 is the end of the fiscal year. That means anticipating next year's technology needs and using up as much remaining FY 2019 budget as possible to meet those needs. Join TechSoup staff members Nick Fynn and Daphne Lagios as they answer the major questions to think about. They'll share some tricks and tips about the TechSoup catalog, how specific partners limit their allotments, and other tidbits.
CustomerCommunity_hidsdzdzdzzzdzdz819.pptxVkrish Peru
Community cloud
Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predic
KronoDesk - On-Premise Help Desk Solution for Regulated IndustriesInflectra
Join Inflectra, a Washington, DC-based software company, for a presentation on KronoDesk - On-Premise Help Desk Solution for Regulated Industries. Originally presented on a live webinar by Adam Sandman, Inflectra's Technical Director, on April 22, the presentation is uploaded here for your convenience.
WEBINAR AGENDA:
The webinar covered:
-KronoDesk on-premise as an alternative solution to JIRA Service Desk
-KronoDesk Help Desk Ticketing System
-Configuration and Customization
-Support for multi-user organizations
-FDA-compliant electronic signatures for life science customers
-KronoDesk and its seamless end-to-end flow of information with SpiraTeam
WEBINAR PRESENTER:
Adam Sandman has been working in the IT industry for the past 20+ years. His areas of expertise span from software architecture to agile development, software testing, test automation, and project management. Currently, Adam is a Director of Technology at Inflectra, where he is interested in technology, business, and enabling people to follow their passions. At Inflectra, Adam is responsible for researching the tools, technologies, and processes in the software testing and quality assurance space. Adam is a prolific speaker whose speaking engagements range from StarEast, Eurostar to STPcons, DevGeekWeek, Swiss Testing Day, NDIA, STARCanada, TestingMind, Agile DevOps West, StarWest, to testCon, and many more.
This presentation provides an overview of the KronoDesk customer support system from Inflectra. It provides information on the features, differentiators, and information on how KronoDesk lets you integrate customer support and feedback into your DevOps pipeline and software delivery process.
Introduction to Simplesat - Next-level customer feedback management for servi...Simplesat
Simplesat is a B2B SaaS tool that makes gathering customer feedback easy and fun.
Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, or any other helpdesk (or email signature). Ratings can be associated with tickets or contacts.
Along with surveys, we offer a set of dashboards and reporting tools to track satisfaction metrics over time.
Visualizing data has become one of the hottest trends in analytics not only because it works to more quickly identifying anomalies but in also explaining the results to management. In this case study focused webinar, you’ll learn how to translate unwieldy files of financial data into a single compact scattergraph, pie chart, or overlay—and then “sample with pictures” by picking out the key items that merit sampling and follow-up.
Specific learning objectives include:
o Understand graph types and their different analytical strengths from an audit perspective
o Learn best practices in dahsboarding results through a review of a variety of example dashboard templates
o Be able to score records based on various audit reports to improve your effectiveness and reduce false positives in your samples
o See how to quickly turn a visualization exercise into a sampling approach by sampling multiple categories to identify highest-risk items.
o Use auto-formatting and dynamic data-grabbing tools so new data can create new graphs each audit period, at the touch of a button
o Integrate statistics into your visualizations to extract the most exceptional sample units
Xray & Xporter were in Austria: Jira & Confluence Solutions Day 2018Xpand IT
The Xray and Xporter Winter Tour kicked off last Wednesday with the Jira & Confluence Solutions. During Sérgio Freire’s (Xray Product Manager) presentation, he showed Jira as a Test Management tool and how to empower test teams to manage and deliver rock-solid software solutions with Xray. If you missed it or you want to know more about Testing in Jira, you can check it here.
For more visit https://www.xpand-addons.com/
Are you looking for a new donor management tool, but aren't sure where to start? Attend this free webinar and learn about three popular donor management tools for nonprofits and libraries. Hear from executive and development staff directly about their favorite features, tips, and strategies for managing and tracking donor relationship using GiftWorks, DonorPerfect and eTapestry.
This presentation provides an overview of the KronoDesk customer support system from Inflectra. It provides information on the features, differentiators, and information on how KronoDesk lets you integrate customer support and feedback into your DevOps pipeline and software delivery process.
versaSRS HelpDesk is a flexible Help Desk and Customer Support solution that will enable your business to quickly and effectively support, manage and improve the quality of your interactions with your employees, end users and customers.
Improve Service Levels & Customer Satisfaction by utilizing a system which enables organisations to fully manage customers - to increase productivity, reduce service desk workload and subsequently reduce operational costs.
How to Select the Right Technology for Fiscal Year EndTechSoup
For many nonprofits, June 30 is the end of the fiscal year. That means anticipating next year's technology needs and using up as much remaining FY 2019 budget as possible to meet those needs. Join TechSoup staff members Nick Fynn and Daphne Lagios as they answer the major questions to think about. They'll share some tricks and tips about the TechSoup catalog, how specific partners limit their allotments, and other tidbits.
CustomerCommunity_hidsdzdzdzzzdzdz819.pptxVkrish Peru
Community cloud
Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predic
KronoDesk - On-Premise Help Desk Solution for Regulated IndustriesInflectra
Join Inflectra, a Washington, DC-based software company, for a presentation on KronoDesk - On-Premise Help Desk Solution for Regulated Industries. Originally presented on a live webinar by Adam Sandman, Inflectra's Technical Director, on April 22, the presentation is uploaded here for your convenience.
WEBINAR AGENDA:
The webinar covered:
-KronoDesk on-premise as an alternative solution to JIRA Service Desk
-KronoDesk Help Desk Ticketing System
-Configuration and Customization
-Support for multi-user organizations
-FDA-compliant electronic signatures for life science customers
-KronoDesk and its seamless end-to-end flow of information with SpiraTeam
WEBINAR PRESENTER:
Adam Sandman has been working in the IT industry for the past 20+ years. His areas of expertise span from software architecture to agile development, software testing, test automation, and project management. Currently, Adam is a Director of Technology at Inflectra, where he is interested in technology, business, and enabling people to follow their passions. At Inflectra, Adam is responsible for researching the tools, technologies, and processes in the software testing and quality assurance space. Adam is a prolific speaker whose speaking engagements range from StarEast, Eurostar to STPcons, DevGeekWeek, Swiss Testing Day, NDIA, STARCanada, TestingMind, Agile DevOps West, StarWest, to testCon, and many more.
This presentation provides an overview of the KronoDesk customer support system from Inflectra. It provides information on the features, differentiators, and information on how KronoDesk lets you integrate customer support and feedback into your DevOps pipeline and software delivery process.
Introduction to Simplesat - Next-level customer feedback management for servi...Simplesat
Simplesat is a B2B SaaS tool that makes gathering customer feedback easy and fun.
Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, or any other helpdesk (or email signature). Ratings can be associated with tickets or contacts.
Along with surveys, we offer a set of dashboards and reporting tools to track satisfaction metrics over time.
Visualizing data has become one of the hottest trends in analytics not only because it works to more quickly identifying anomalies but in also explaining the results to management. In this case study focused webinar, you’ll learn how to translate unwieldy files of financial data into a single compact scattergraph, pie chart, or overlay—and then “sample with pictures” by picking out the key items that merit sampling and follow-up.
Specific learning objectives include:
o Understand graph types and their different analytical strengths from an audit perspective
o Learn best practices in dahsboarding results through a review of a variety of example dashboard templates
o Be able to score records based on various audit reports to improve your effectiveness and reduce false positives in your samples
o See how to quickly turn a visualization exercise into a sampling approach by sampling multiple categories to identify highest-risk items.
o Use auto-formatting and dynamic data-grabbing tools so new data can create new graphs each audit period, at the touch of a button
o Integrate statistics into your visualizations to extract the most exceptional sample units
Xray & Xporter were in Austria: Jira & Confluence Solutions Day 2018Xpand IT
The Xray and Xporter Winter Tour kicked off last Wednesday with the Jira & Confluence Solutions. During Sérgio Freire’s (Xray Product Manager) presentation, he showed Jira as a Test Management tool and how to empower test teams to manage and deliver rock-solid software solutions with Xray. If you missed it or you want to know more about Testing in Jira, you can check it here.
For more visit https://www.xpand-addons.com/
3. ConfluenceQuestions
Share knowledge and find
answers with internal Q&A.
It's harder than it should be to get
answers to your questions at work.
Give people a way to ask questions
within their teams or of anyone in the
entire organization.
Drop a list of popular questions onto
any Confluence page to create a
dynamic FAQ. Let the community
determine knowledge gaps and fill
them with Q&A.
6. Email Channel
A customer sends an email to the
email address linked to your service
desk.
A new request is created and an
email notification is sent to the
customer with the request details.
An agent comments on the
corresponding issue in service desk,
which sends the customer an
updated email notification.
The customer replies to these email
notifications until the request is
resolved.