Per affrontare le sfide di oggi e di domani (dai cambiamenti climatici all’instabilità economica, politica e sociale), i designer devono acquisire nuove competenze per gestire tutte le possibili variabili.
Così come negli ultimi vent’anni abbiamo imparato a gestire l’innovazione con un approccio Human-centered, diventando esperti nella prototipazione e nello sviluppo di nuovi servizi ed esperienze digitali, ora ci viene chiesto di andare oltre.
Nel talk Roberta contestualizzerà, ed esplorerà, alcune di queste nuove competenze come il system thinking, la machine empathy, la behavioural psychology e il dramaturgy e organizational design. Si discuterà la teoria e la pratica (abilità necessarie e la loro applicazione pratica all’interno di casi reali). Ad ispirare il talk è il suo libro recente #servicedesigner, che parla delle competenze che un service designer dovrebbe avere e inizia a volgere lo sguardo verso gli sviluppi futuri.
How about improving your skills in visual thinking and drawing? Berlin’s first Service Design Drinks in 2013 covered the why, when and how of being visual and helped unleashing hidden abilities with 3 exercises. The meet-up took place at Café Nest in Berlin-Kreuzberg with more than 60 attendees. Here is the input and exercise part in a slide deck.
Roberta Tassi - The Commoditisation of Design ToolsUX Lausanne
Roberta shares her reflection about the existing user experience practice and methodologies. She explains the risks of poorly applying research and synthesis tools, and gives inspiring cutting-edge cases and examples of good practice.
Slides from a service design workshop held at Ratkaisu13, an annual conference organized by CGI Finland (formerly known as Logica). If you are interested in knowing more, get in touch.
Design revolutions - A short history of designSnook
A presentation we've been giving regularly on why design thinking and service design exists. Now and through the ages of professionalised design to an open series of tools and methods for organisations to put people first.
Per affrontare le sfide di oggi e di domani (dai cambiamenti climatici all’instabilità economica, politica e sociale), i designer devono acquisire nuove competenze per gestire tutte le possibili variabili.
Così come negli ultimi vent’anni abbiamo imparato a gestire l’innovazione con un approccio Human-centered, diventando esperti nella prototipazione e nello sviluppo di nuovi servizi ed esperienze digitali, ora ci viene chiesto di andare oltre.
Nel talk Roberta contestualizzerà, ed esplorerà, alcune di queste nuove competenze come il system thinking, la machine empathy, la behavioural psychology e il dramaturgy e organizational design. Si discuterà la teoria e la pratica (abilità necessarie e la loro applicazione pratica all’interno di casi reali). Ad ispirare il talk è il suo libro recente #servicedesigner, che parla delle competenze che un service designer dovrebbe avere e inizia a volgere lo sguardo verso gli sviluppi futuri.
How about improving your skills in visual thinking and drawing? Berlin’s first Service Design Drinks in 2013 covered the why, when and how of being visual and helped unleashing hidden abilities with 3 exercises. The meet-up took place at Café Nest in Berlin-Kreuzberg with more than 60 attendees. Here is the input and exercise part in a slide deck.
Roberta Tassi - The Commoditisation of Design ToolsUX Lausanne
Roberta shares her reflection about the existing user experience practice and methodologies. She explains the risks of poorly applying research and synthesis tools, and gives inspiring cutting-edge cases and examples of good practice.
Slides from a service design workshop held at Ratkaisu13, an annual conference organized by CGI Finland (formerly known as Logica). If you are interested in knowing more, get in touch.
Design revolutions - A short history of designSnook
A presentation we've been giving regularly on why design thinking and service design exists. Now and through the ages of professionalised design to an open series of tools and methods for organisations to put people first.
According to recent research, companies that create and sustain a culture where employees thrive are three times more productive than those that do not. Research also suggests that staff turnover may cost a company as much as 50 to 400 per cent of an employee's annual salary (depending on skill level) in lost productivity and re-recruitment alone. As it turns out, that second company focused on employee experience - a key tool that helps companies deliver better engagement, performance and growth capabilities. In the past, operational principles whipped industrial organizations into shape to drive productivity. Currently, leaders are focusing on digitization to create competitive advantage. We believe that humanization, or a focus on people and reimagining how we want to work in the future, is the next frontier.
The role of service design in organizations Carol Massá
Presentation given at FusionConf UX Edition in Charlotte, NC (April, 2019) about the power of perspectives, role of service design, methodologies and challenges around shifting from operational driven to design drivel models in today's world.
Carol Massa is a service designer at Harmonic Design
www.thisisharmonic.com
PARK's director Tim Selders talks about the role of design in business innovation.
Topics that he addresses are:
- the maturing of design in different industries
- the financial value design prooves to deliver
- the integration of design into other business functions,
- ending with the role of design in business innovation.
Understand how you can develop whole new value propositions and ecosystem to bring focus at end users, other businesses, internal partners, or colleagues. Capture end-to-end understanding of service at all touch points.
https://astrolabs.com/event/what-is-service-design/
Transition to UX: Panel of Local UX Leaders Hosted by IxDA Chicago and Genera...IxDA Chicago
The Chicago chapter of the Interaction Design Association (IxDA Chicago) co-hosted an event with General Assembly on February 4, 2016, that featured a dynamic panel and lively Q+A. Local UX leaders discussed everything from leveling-up in a current UX/UI role to transitioning to UX from another role to getting started in the field. In this presentation, Chicagoland UX Directors note what they look for when recruiting UX talent, recommend UX resources (books and training) and identify examples of great UX work.
It’s important to start by saying there’s no commonly accepted definition for UX design.
User experience design is a concept that has many dimensions, and it includes a bunch of different disciplines—such as interaction design, information architecture, visual design, usability, and human-computer interaction.
But let’s try to get a clearer picture of what that really means by looking at "Five Ingredients of UX Design".
What is service design & how is it different from UX design?IxDA Chicago
April Starr, Adjunct Faculty at the Institute of Design, talked about the growing field of service design & how it differs from user experience design at the monthly event of the Interaction Design Association's local Chicago chapter (IxDA Chicago).
Automating Design Processes for Teams: An IDEO Case Studyuxpin
You'll learn:
How IDEO used bots to help automate user research
How you can use automation to improve team efficiency
The future of automation in design
The new invisibles — a look into the changing face of designSami Niemelä
The coming of age is taking design into new places. How does this new maturity affect the craft and the output of design, and how can we design behavior at a corporate scale?
Read more: https://blog.nordkapp.fi/the-new-invisibles-a-look-into-the-changing-face-of-design-31531b7326d6#.darohjudv
HR Hub - Designing the Employee ExperienceTudor Juravlea
Can we apply Design Thinking tools to HR processes?
Find out why HR is the one field where UX tools can have the most impact.
HR is Service Design
Recognise what part of your HR role is that of an Experience Designer and accept the responsibility of your impact. Understand Personas, Journey maps and ethnographic research methods that you can use starting today to deliver a better customer experience. Be happy that your customers are always within reach.
Ihmiset ja Muutos @ TIVI UX - Think Big! Sami Niemelä
Esitys Alma Talentin TIVI UX -Think Big! -tapahtumassa 6.6.2017.
People + change -presentation at TIVI UX -Think Big! -event in Helsinki 6.6.2017. Mostly in english, with some Finnish thrown in.
Informed consent is a basic requirement for accessing any digital service which gathers personal data. However, the way people are requested to give consent often exposes them to the extensive collection of their personal information which, in turn, poses threats for personal freedom. This calls for new approaches to design more effective consent experiences.
The proposed workshop is conceived as hands-on UX brainstorm which employs tools derived from the field of service design to generate new consent solutions. Attendees will learn how to use simple design tools to improve the experience of managing consent and privacy online. New insights on how to design for consent will be generated throughout the workshop activity by reflecting together upon the outcomes.
Technical skills in service design are not enough to influence change in large organisations. When designing to deliver, many organisations are only just beginning to realise the value of Service Design to their bottom lines, yet many delivery and technical teams still don’t understand why it is needed or how to apply it. From my experience working to embed service design in large Australian organisations, I have observed that those in house need to use relationship management and visual communication skills to deliver their work. In this talk I will outline 7 key concepts currently being used to embed service design that you can apply immediately.
#SDGC17 — Spreading service design through software — Marc StickdornJakob Schneider
In this talk Marc brings together his service design experience and learnings from founding a software company for service designers. Marc published "This is Service Design Thinking" with Jakob Schneider in 2010, and also founded the software startup More than Metrics. The company offers research and visualization tools for service designers, such as Smaply and ExperienceFellow. Slides by Jakob. Find both on Twitter: @MrStickdorn @jakoblies // Have a look at the tools: www.smaply.com // www.experiencefellow.com
A recent presentation I gave to help raise the Design IQ at Stackla. Topics include; What is design? Why should we care? UX and UI. Beauty, utility and delight. Design, ROI and the bottom line.
According to recent research, companies that create and sustain a culture where employees thrive are three times more productive than those that do not. Research also suggests that staff turnover may cost a company as much as 50 to 400 per cent of an employee's annual salary (depending on skill level) in lost productivity and re-recruitment alone. As it turns out, that second company focused on employee experience - a key tool that helps companies deliver better engagement, performance and growth capabilities. In the past, operational principles whipped industrial organizations into shape to drive productivity. Currently, leaders are focusing on digitization to create competitive advantage. We believe that humanization, or a focus on people and reimagining how we want to work in the future, is the next frontier.
The role of service design in organizations Carol Massá
Presentation given at FusionConf UX Edition in Charlotte, NC (April, 2019) about the power of perspectives, role of service design, methodologies and challenges around shifting from operational driven to design drivel models in today's world.
Carol Massa is a service designer at Harmonic Design
www.thisisharmonic.com
PARK's director Tim Selders talks about the role of design in business innovation.
Topics that he addresses are:
- the maturing of design in different industries
- the financial value design prooves to deliver
- the integration of design into other business functions,
- ending with the role of design in business innovation.
Understand how you can develop whole new value propositions and ecosystem to bring focus at end users, other businesses, internal partners, or colleagues. Capture end-to-end understanding of service at all touch points.
https://astrolabs.com/event/what-is-service-design/
Transition to UX: Panel of Local UX Leaders Hosted by IxDA Chicago and Genera...IxDA Chicago
The Chicago chapter of the Interaction Design Association (IxDA Chicago) co-hosted an event with General Assembly on February 4, 2016, that featured a dynamic panel and lively Q+A. Local UX leaders discussed everything from leveling-up in a current UX/UI role to transitioning to UX from another role to getting started in the field. In this presentation, Chicagoland UX Directors note what they look for when recruiting UX talent, recommend UX resources (books and training) and identify examples of great UX work.
It’s important to start by saying there’s no commonly accepted definition for UX design.
User experience design is a concept that has many dimensions, and it includes a bunch of different disciplines—such as interaction design, information architecture, visual design, usability, and human-computer interaction.
But let’s try to get a clearer picture of what that really means by looking at "Five Ingredients of UX Design".
What is service design & how is it different from UX design?IxDA Chicago
April Starr, Adjunct Faculty at the Institute of Design, talked about the growing field of service design & how it differs from user experience design at the monthly event of the Interaction Design Association's local Chicago chapter (IxDA Chicago).
Automating Design Processes for Teams: An IDEO Case Studyuxpin
You'll learn:
How IDEO used bots to help automate user research
How you can use automation to improve team efficiency
The future of automation in design
The new invisibles — a look into the changing face of designSami Niemelä
The coming of age is taking design into new places. How does this new maturity affect the craft and the output of design, and how can we design behavior at a corporate scale?
Read more: https://blog.nordkapp.fi/the-new-invisibles-a-look-into-the-changing-face-of-design-31531b7326d6#.darohjudv
HR Hub - Designing the Employee ExperienceTudor Juravlea
Can we apply Design Thinking tools to HR processes?
Find out why HR is the one field where UX tools can have the most impact.
HR is Service Design
Recognise what part of your HR role is that of an Experience Designer and accept the responsibility of your impact. Understand Personas, Journey maps and ethnographic research methods that you can use starting today to deliver a better customer experience. Be happy that your customers are always within reach.
Ihmiset ja Muutos @ TIVI UX - Think Big! Sami Niemelä
Esitys Alma Talentin TIVI UX -Think Big! -tapahtumassa 6.6.2017.
People + change -presentation at TIVI UX -Think Big! -event in Helsinki 6.6.2017. Mostly in english, with some Finnish thrown in.
Informed consent is a basic requirement for accessing any digital service which gathers personal data. However, the way people are requested to give consent often exposes them to the extensive collection of their personal information which, in turn, poses threats for personal freedom. This calls for new approaches to design more effective consent experiences.
The proposed workshop is conceived as hands-on UX brainstorm which employs tools derived from the field of service design to generate new consent solutions. Attendees will learn how to use simple design tools to improve the experience of managing consent and privacy online. New insights on how to design for consent will be generated throughout the workshop activity by reflecting together upon the outcomes.
Technical skills in service design are not enough to influence change in large organisations. When designing to deliver, many organisations are only just beginning to realise the value of Service Design to their bottom lines, yet many delivery and technical teams still don’t understand why it is needed or how to apply it. From my experience working to embed service design in large Australian organisations, I have observed that those in house need to use relationship management and visual communication skills to deliver their work. In this talk I will outline 7 key concepts currently being used to embed service design that you can apply immediately.
#SDGC17 — Spreading service design through software — Marc StickdornJakob Schneider
In this talk Marc brings together his service design experience and learnings from founding a software company for service designers. Marc published "This is Service Design Thinking" with Jakob Schneider in 2010, and also founded the software startup More than Metrics. The company offers research and visualization tools for service designers, such as Smaply and ExperienceFellow. Slides by Jakob. Find both on Twitter: @MrStickdorn @jakoblies // Have a look at the tools: www.smaply.com // www.experiencefellow.com
A recent presentation I gave to help raise the Design IQ at Stackla. Topics include; What is design? Why should we care? UX and UI. Beauty, utility and delight. Design, ROI and the bottom line.
Talk given to the University of Colorado, Denver | Digital Design class
Presentation about the interview and job search process along with my advice. 2023
As organizations continue to establish and mature their in-house design teams, it turns out there’s very little common wisdom on what makes for a successful design organization. Books and presentations tend to focus on process, methods, tools, and outcomes, leaving a gap of knowledge when it comes to organizational and operational matters.
In this talk, Kristin Skinner discusses how to coordinate efforts and structure teams within large organizations. She covers:
- Realizing the Potential of Design
- Organizational Models / The Centralized Partnership
- The 5 Stages of Design Organizations
- The 12 Qualities of Effective Design Organizations
She also stresses the impact that design can have on business and highlights the importance of design managers in coordinating in-house efforts, advocating for quality, and enabling culture.
More information can be found in Kristin's book with Peter Merholz, Org Design for Design Orgs: Building and Managing In-House Design Teams, published by O'Reilly in August 2016.
http://orgdesignfordesignorgs.com/
The 10 best architecture consultants in nov 2017Merry D'souza
Insights Success magazine we are pleased to introduce experienced and skillful professionals to scrutinize your
information in its special issue of “The 10 Best Architecture Consultants in 2017”
A Product Manager and a Designer Walk into a BarAtlassian
A PM and a designer walk into a bar... that's a joke on it's own! Trying to plan and collaborate across different teams whilst creating a cohesive culture can sometimes feel like a pipe dream, especially with functions such as design and product management that compliment each other. Backed by extensive research, Atlassian's Sherif Mansour, Product Manager, and Alastair Simpson, Head of Design for Platform, Mobile and Comms, share practical tips on how to take this relationship to the next level. You will walk away with ideas and techniques that can help improve the PM-Design relationship, help build world-class software and of course, a few laughs as they explore some anti-patterns along the way.
Presented at Intersection18 Conference - http://intersectionconf.com/
Milan Guenther
Partner, EDA - http://enterprisedesign.io/
Author of INTERSECTION - http://the.intersectionbook.com/
"Broken customer relationships, silos and misalignment, disengaged employees, lack of purpose, operations failures, overpromising underdelivering brands, lack of trust, power play and politics, complicated systems... are symptoms of bad Enterprise Design. Any great product, service or experience relies on an enterprise designed to deliver."
Milan Guenther
When calling for contributions to our 5th conference edition, we witnessed a shift: from the undercover practice of the past, retro-fitting UX/Service Design or Business/Enterprise Architecture initiatives, to clearly scoped and mandated Enterprise Design stories. More than just a common ground, we see that applying design practice holistically and systemically can bring about innovation, and make transformation work. We found further evidence for Enterprise Design's "coming of age" in the results of our practitioner surveys on Enterprise Design definitions and artifacts.
This conference is still at the intersection of various fields. Enterprise Design questions are transversal topics for anyone concerned with Scaling Ambitious Endeavours by design: agility and self-organization, complex systems and design leadership, making links and leaps to facilitate execution.
More than ever, we believe enterprises can and need to be designed. We are engaged in building a network of practitioners around Enterprise Design as a discipline.
Milan will give an overview of the conference program and speakers, and talk about what's next in the emerging field of Enterprise Design.
UX STRAT Online 2021 Presentation by Carolyn Chang and Christine Liao of Link...UX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Human-Centered AI Experiences at LinkedIn"
Carolyn Chang
LinkedIn: Principal User Experience Researcher
Christine Liao
LinkedIn: Product Design Lead
Design Thinking Essentials - MANAGING TEAMS (Corporate Design Thinking)Oliver Kempkens
ADAPT OR DIE VENTURES LTD presents weekly updates on corporate design thinking relevant topics based on the three core elements: Space, People, and Process.
For more info, visit
www.adaptordie.me or
http://adaptordieventures.tumblr.com/
Most Intelligent Leaders in Data Science & Analytics, 2023.pdfCIO Look Magazine
This edition features a handful of The Most Intelligent Leaders in Data Science & Analytics that are leading us to a better future
Read More: https://ciolook.com/most-intelligent-leaders-in-data-science-analytics-2023-october2023/
In our latest edition of Insights Success, India's Most Admired 3D Printing Solution Providers, we featured the companies popular globally for their excellent 3D printing services.
MICROSOFT 365 STRATEGY & SUCCESS: PRACTICAL TOOLS & TECHNIQUES FOR THE STRATE...Richard Harbridge
People are complex. Office 365 is complex. Add the two together and you get some of the most challenging, difficult, and stressful situations, especially if you are responsible for facilitating shared understanding between them. Join Richard Harbridge to learn about actionable techniques to improve, simplify and amplify your leadership, business analysis and information architecture efforts with Office 365. Walk away with improved confidence when dealing with business and non-technical related challenges of Office 365, and be familiarized with effective tools and techniques that make Office 365 implementations more successful.
Practical Business Design User Story - Change is ExpensiveThushan Kumaraswamy
A user story describing a COO who wants to understand why change in her business costs so much. Her business architect uses the Practical Business Design method and Canvas to gather data and document the issues.
System Thinking: Design Tools to Drive Innovation Processes Roberta Tassi
The increasing complexity of the world around us raises new challenges for designers, who are called to build cohesive experiences across broad ecosystems of products and services. Dealing with innovation and highly complex services, involving a large number of actors and many different channels, requires the adoption of new skills and techniques, that enable a more effective collaboration with all the stakeholders involved and support the dialogue around articulated systems and large amount of information.
Looking at the theory, Service Design Tools (www.servicedesigntools.org) is a first comprehensive repository of methods and examples that could orientate a designer - or any other professional - approaching the challenges of designing services, to help identifying the right method according to the step of the process, the type of participants and the kind of information that need to be discussed. Jumping to the practice, the power of adopting a systemic approach and shaping tools and frameworks that can re-order and re-distribute knowledge within multifaceted teams to drive innovation processes has changed the way in which highly complex services are conceived and developed across segments - from healthcare to financial -.
The ambition now is to see this evolving more and more into the way societal problems with large scale impact are addressed - bringing the benefit of system thinking into social innovation processes and organisation changes.
Euclid Annual Symposium, Brno 2015
Most Impressive Leaders in Tech, Making Waves in the Industry 2024.pdfCIO Look Magazine
This edition features a handful of The Most Impressive Leaders in Tech, Making Waves in the Industry that are leading us to a better future
https://ciolook.com/most-impressive-leaders-in-tech-making-waves-in-the-industry-2024-january-2024/
When it comes to customer centric innovation and digital transformation processes, design tools and methodologies provide a solid framework for organisations to understand the user behaviors and develop relevant solutions.
Nevertheless, designing services or experiences is not simply a matter of conducting contextual interviews, building journey maps and leveraging user needs to drive all the decisions from ideation to implementation. In a moment in which human beings are finally the center of attention of companies and professionals across all industries, the quality of research insights and design outcomes is often surprisingly flat, raising concerns around the value and relevance of what we do.
Design tools are indeed useless without a radical shift in perspective: less interviews with users and more conversations with human beings; dedicate time and space to embrace nuances and complexity instead of only scratching the surface of problems to move faster; transition from designing for users to designing with users, becoming ourselves enabling tools for people to shape meaningful solutions.
Drive Successful Innovation with User-Friendly User-Centred DesignRoberta Tassi
An highly iterative lecture/workshop to demonstrate the value of user-centred design and learn how to apply it without investing too much energy or time - recommended for start-ups (iHub, Nairobi 2015)
How can we rethink the experience of museums to harness emotions in a sensible way that activates visitors?
Developed by the UX for Good team in 2014, the Inzovu Curve is a model that inherits the best practices established by the Kigali Genocide Memorial, Rwandan community and Aegis Trust, the organisation which developed the memorial. The model has helped evolving the experience of the Kigali Genocide Memorial to produce better outcomes looking both at foreigner visitors and local population. The model has been used to map other similar museums across the world and foster the importance of designing memorial experiences that are able to generate positive behaviour changes.
Museum Next, Geneva 2015
Visual Frameworks to Drive Innovation ProcessesRoberta Tassi
Designing complex services involving a large number of actors and many different channels (like healthcare services) can benefit from the use of visual frameworks to help drive and accelerate design processes.
The Backpack Plus project (frog + UNICEF) is a tangible example of how a visual framework can help designing a comprehensive systemic solution, and evolve across the different stages of the design process.
Information Design Matters, London 2014
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.