This job posting is for a Senior IT Administrator/Technical Writer who will be responsible for designing and maintaining IT documentation systems. Key responsibilities include assisting with the creation of documentation repositories for policies, processes, and procedures; compiling information from various sources to create standardized, controlled documents; and maintaining a library of supplier information. The ideal candidate will have experience with process design and technical writing in an IT environment, as well as skills in organization, communication, and administration.

1. Job Title: Senior IT Administrator / Technical Writer
PURPOSE
Reporting primarily to the Head of IT Service Operations but more widely to the IT Leadership team
and CIO, the role is accountable for IT process and governance administration in respect of our IT
activities.
KEY ACCOUNTABILITIES
 To assist with the design and creation of key documentation repositories for the IT function
which may include: system documentation, policy, process and procedural documents,
governance, risk and control documentation. To ensure that a good quality and robust system
is in place in respect of filing systems, taxonomies, controlled access and review cycles for key
documents.
 Pull together disparate information about process and systems and, with addition of material
provided by stake-holders, produce robust, well-written version controlled and standardised
documents which describe aspects of IT policies, systems and processes.
 Build a library of suppliers and third parties, working with IT stakeholders to devise standard
sets of data kept for each (e.g. contacts, contracts, maintenance schedules and so on) and to
ensure that such documentation is kept current in conjunction with relationship owners.
 Devise and maintain a key events timetable for IT including, for example, contract renewal
dates, key annual tests and other similar events.
 Ad-hoc tasks to include general administration activities when required
 Responsible for accurate registration and reporting of Software assets for the Group (i.e.
Microsoft, etc)
 Manage exception and monthly reporting for the CIO.
 Manage administration workload whilst prioritising urgent requests that arise.
 Improving productivity to meet the business’s needs.
 Improving the existing systems and controls
 Actively manage tasks as required (e.g. documentation, Purchase Orders, Supplier forms,
ECFs) and ensure that agreed objectives are delivered to time and quality
 Where necessary, to purchase equipment and services using the purchase ordering system
adhering to correct authorisation process and governance.
 Where necessary, manage invoice queries, credit notes and the delivery of orders for the
Information Systems and Services department. Collate information and raise requests for new
suppliers to be administered on Focalpoint
 Responsible for IT Asset Management policy & process adherence for both Bexhill and
Newmarket.
Quality Assurance
 Contribute and own aspects of IT Administration quality procedures and processes.
 Ensure that professional good practice always applied
 Ensure compliance with relevant legislation (including Health and Safety, Data Protection, the
FCA / FOS and Copyright) licenses and agreements.
Representation and Communication
 Influence senior stake holders to ensure collective accountability to achieve outcomes
 Ensure high level of confidentiality where appropriate
 Develop and maintain effective relationships with all departments, attending team & peer
meetings as appropriate.

2.  Contribute to an environment that promotes good communications and co-operative and
collaborative working across the department.
 Professionally represent the IT function at departmental, business and external meetings.
 Maintain effective and productive relationships with external organisations, including other
general insurance companies, professional bodies and suppliers.
Communication
 Questions effectively to clarify points and establish requirements
 Written work that is clear, accurate and concise
 Clearly articulates ideas and thoughts verbally
 Tactfully communicates sensitive information.
 Listen to others and accept input from team members.
 Accurately prepares written correspondence that is coherent, grammatically correct, effective
and professional.
 Uses good judgment in what and how to communicate
 Present a reasoned case for a particular course of action to achieve an end.
SKILLS, KNOWLEDGE AND EXPERIENCE
Skills  Experienced administrator with demonstrable experience of setting up
administrative processes and systems
 Process design / BPR skills
 Gravitas and influence
 Professional and discreet
 Organised and efficient
 Accurate and thorough
 Excellent telephone manner and communication skills
 Flexible attitude to ever changing business needs
 Proactively manages own time & works on own initiative
 Understanding of the organisations goals and objectives.
 Ability to present ideas in user-friendly language.
 Excellent communication skills with respect to team members, peers,
and staff at all levels of the organisation
 3+ years relevant and complementary administration experience
Knowledge &
Experience
 Demonstrable experience of process design (or BPR) and/or technical
writing, secured within an IT environment
 Familiarity with the operation of IT processes and controls in a
commercial environment
 Familiarity with setting up Wiki’s or similar knowledge bases in
Microsoft Sharepoint or similar technologies
 Microsoft Office Suite 2007, 2013 (Word, Excel, Powerpoint and
Outlook)
 Microsoft Visio
 Familiarity with RFPs and supplier tendering / contract management
 Knowledge of personal lines insurance business.
 A relevant technical or professional qualification.