This document summarizes a keynote presentation about paper reduction and process transformation. It addresses 7 questions and provides data points on this topic. Some of the key points made include: 1) Paper problems are still common in many organizations and reducing paper can provide quick wins and ROI. 2) Accounting/finance and digital mailrooms are good areas to start reducing paper. 3) Information capture involves more than just scanning - it must address inputs from multiple channels. 4) Mobile is increasingly important but many organizations have not fully implemented mobile strategies. 5) Case management is critical to address multiple systems and provide consistent customer information handling. 6) A clear information strategy is needed to address legal and regulatory compliance issues across paper, mobile, cloud,
20140408 LOMA Life Insurance Conference: STP More Than Just A Tweak To Your O...Steven Callahan
Provides an overview of what may be achieved through the digitalization of new business processing and the implementation of straight-through processing including the digital delivery of life insurance policies.
20140826 I&T Webinar_The Proliferation of Data - Finding Meaning Amidst the N...Steven Callahan
Joint presentation with I&T's covering the proliferation of data available to insurance companies today and a high level view of searching for value and leveraging the relevant and useful buried in all of the trivia.
Big Data - it's the big buzz. But is it dead on arrival?
In this presentation Daragh O Brien looks at the history of information management, the challenges of data quality and governance, and the implications for big data...
How Forward-Thinking SMBs Think About Document ManagementXerox
How the most forward-thinking SMBs are cutting costs, increasing efficiency and growing their business by optimizing their print environment.
Learn More: https://www.xerox.com/en-us/small-business
BIG DATA is having an enormous impact on the profile of workforces around the world. If you've ever seen the technology and experienced the impact it has on the pace of innovation in a business then the predictations made by McKinsey Global Institute will come as no surprise ( and just in case you've been on holiday for around two years, McKinsey is suggesting that by 2018 the US will face a shortfall of close to 200,000 analysts and 1.5 million managers with the right skills. In this presentation I outline the impact of BIG DATA on workforce design. I hope you find it informative and fun to read. Ian.
20140408 LOMA Life Insurance Conference: STP More Than Just A Tweak To Your O...Steven Callahan
Provides an overview of what may be achieved through the digitalization of new business processing and the implementation of straight-through processing including the digital delivery of life insurance policies.
20140826 I&T Webinar_The Proliferation of Data - Finding Meaning Amidst the N...Steven Callahan
Joint presentation with I&T's covering the proliferation of data available to insurance companies today and a high level view of searching for value and leveraging the relevant and useful buried in all of the trivia.
Big Data - it's the big buzz. But is it dead on arrival?
In this presentation Daragh O Brien looks at the history of information management, the challenges of data quality and governance, and the implications for big data...
How Forward-Thinking SMBs Think About Document ManagementXerox
How the most forward-thinking SMBs are cutting costs, increasing efficiency and growing their business by optimizing their print environment.
Learn More: https://www.xerox.com/en-us/small-business
BIG DATA is having an enormous impact on the profile of workforces around the world. If you've ever seen the technology and experienced the impact it has on the pace of innovation in a business then the predictations made by McKinsey Global Institute will come as no surprise ( and just in case you've been on holiday for around two years, McKinsey is suggesting that by 2018 the US will face a shortfall of close to 200,000 analysts and 1.5 million managers with the right skills. In this presentation I outline the impact of BIG DATA on workforce design. I hope you find it informative and fun to read. Ian.
Tackling the ticking time bomb – Data Migration and the hidden risksHarley Capewell
Data migration is intrinsic to most big IT projects and yet
as an industry we have a poor record of tackling it.
If you are faced with responsibility for an IT project where
there will be some element of data migration then this
white paper written by industry expert Johny Morris will
help guide you past the pitfalls that await the unwary and
even how to add value as a consequence of performing
this necessary task.
Infochimps Survey: What IT Teams Want CIOs to Know About Big Data - Learn the top items that IT team members would like their CIOs to understand concerning their Big Data projects.
The report - CIOs & Big Data: What Your IT Team Wants You to Know - is based on a survey of more than 300 IT department employees, 58% of whom are currently engaged in Big Data projects, and aims to identify pitfalls that implementation teams encounter, and could avoid, if top management had a more complete view.
http://www.actian.com/
Actian’s strategy is to enable companies to develop Action Apps. Action Apps are lightweight
consumer-style applications that automate business actions triggered by real-time changes in data.
Action Apps will unleash the next level of business innovation and competitive advantage currently locked in the endless streams of data flowing through organizations and the industry. Action Apps are easy to build, require no training and provide value far beyond traditional business intelligence applications. Action Apps will be developed, managed
and shared on the world’s first Cloud Action PlatformTM from Actian.
It is Time For Action Apps
Over the past decade, most innovation in software has been in the consumer market.
Think about the way you use technology in your personal life today. We all enjoy small, light-weight, big-value apps on the smartphones and tablets we love. These consumer
apps help us do practical things like pay bills, book flights and taxis, and do fun things
like connect and share with friends. It’s never been more effective and fun.
Compare this to the experiences we have at work, where we are forced to use monolithic, hard-to-use, and harder-to-manage enterprise software. Actian’s mission is to enable users, developers, and Enterprise IT organizations to embrace and build consumer style apps to unleash a new level of enterprise productivity.
Whether it’s monitoring a particular company’s stock prices, keeping tabs on your competition’s
sales data, or watching your prospects’ credit ratings rise and fall, every Action App
is customized to meet the information needs of your particular job or workflow.
Action Apps are designed to constantly scan and probe a wide variety of disparate data sources, from highly structured corporate CRM and ERP systems to software-as-a-service offerings like salesforce.com, and even unpredicted unstructured twitter feeds, LinkedIn updates and Facebook posts. When the Action Apps data probes uncover important
information, they fire triggers which signal the appropriate business user and either
communicate, or cause an action to be taken as a result.
Decision-Making: The New Frontier for AutomationCognizant
Decision process automation is a forward-looking, practical strategy to improve enterprise operations, enabling faster responses to rapidly changing conditions and identifying options for action based on a more complete exploration of potential outcomes.
Charities and other not-for-profit businesses tackle everyday business issues differently, which impacts on how big a difference they can make with the funds they have. We identified eight common issues our NFP customers faced, and examples of how they overcome it by using operational intelligence.
Robotics & AI: Where Are You on Your Automation Journey?ITESOFT
According to Gartner, 66% of leaders want to transform their business digitally. Yet, only about 11% are actually delivering "Digital Business".
During the recent World Economic Forum, it has been suggested that by 2025 more than half of all workplace tasks will be performed by machines.
Our question to you, is where are you on this journey towards automation?
The paperless office is an organization-wide goal that companies continue to discuss, debate, and strive to achieve. The reality is, paper still exists and it won’t just go away easily. The amount of paper flowing through offices has substantially decreased over the years, but it’s still a big part of everyday business processes.
The growth of digital documents and new technologies has created opportunities to move to a more efficient digital work environment. The problem is that these new processes and workflows are frequently developed without considering that paper is still in the mix.
• Why paper just won’t go away
• Tips on managing the paper
• Technology; digital to paper bridge
• Unified document management
http://info.archivesystems.com/DontLetPaperBeAPainInTheProcess_On-Demand.html
Terabytes, Petabytes and now Zetabytes worth of files? Need to manage your chaos? Learning how to tame the information deluge of files - Unstructured and Semi-Structured Data. Like most IT professionals, you're being challenged to keep up with the rapid growth of file-based data in file shares, home directories and unstructured data repositories across your enterprise. You've probably been tasked to make that data more accessible to an increasingly mobile workforce - while controlling costs and ensuring that your security policies are enforced.
Gartner recently forecasted a number of developments that will significantly impact the IT function in years to come, spanning mobile device management, hybrid cloud integration and software-defined networking. As these disruptive technologies continue to mature, IT is well-positioned to drive overall corporate success, enabling organizations’ innovative capabilities to really shine through.
What suggestions do you have or can provide? What solution direction would you like to see?
Few decades ago, Managers relied on their instincts to take business decisions. They could afford to make mistakes and learn from it. Today, the scope for learning from mistakes is very minimal. Instincts should be backed by data to minimise mistakes.
Technological advancements, in addition to opening new channels of communication with customers, have also enabled organizations to collect vital information about their businesses with customers. But, have these organizations fully leveraged this data?
Today, Organizations make use of data for business decisions, but the data is not close enough to the customer to reap maximum benefit. In many cases, importance is not given to the granularity of data. The probability of “customer centric” decisions being right could be high, if the top management makes better use of the end user customer data (such as point of sale data, voice of customer, social media buzz etc.) to devise business strategies.
Thomas Davenport has written numerous books, articles, and delivered presentations on "Competing on Analytics". He is considered by many the leading authority on the subject. I created this presentation to articulate many of the concepts he established in his book with the same title.
Tackling the ticking time bomb – Data Migration and the hidden risksHarley Capewell
Data migration is intrinsic to most big IT projects and yet
as an industry we have a poor record of tackling it.
If you are faced with responsibility for an IT project where
there will be some element of data migration then this
white paper written by industry expert Johny Morris will
help guide you past the pitfalls that await the unwary and
even how to add value as a consequence of performing
this necessary task.
Infochimps Survey: What IT Teams Want CIOs to Know About Big Data - Learn the top items that IT team members would like their CIOs to understand concerning their Big Data projects.
The report - CIOs & Big Data: What Your IT Team Wants You to Know - is based on a survey of more than 300 IT department employees, 58% of whom are currently engaged in Big Data projects, and aims to identify pitfalls that implementation teams encounter, and could avoid, if top management had a more complete view.
http://www.actian.com/
Actian’s strategy is to enable companies to develop Action Apps. Action Apps are lightweight
consumer-style applications that automate business actions triggered by real-time changes in data.
Action Apps will unleash the next level of business innovation and competitive advantage currently locked in the endless streams of data flowing through organizations and the industry. Action Apps are easy to build, require no training and provide value far beyond traditional business intelligence applications. Action Apps will be developed, managed
and shared on the world’s first Cloud Action PlatformTM from Actian.
It is Time For Action Apps
Over the past decade, most innovation in software has been in the consumer market.
Think about the way you use technology in your personal life today. We all enjoy small, light-weight, big-value apps on the smartphones and tablets we love. These consumer
apps help us do practical things like pay bills, book flights and taxis, and do fun things
like connect and share with friends. It’s never been more effective and fun.
Compare this to the experiences we have at work, where we are forced to use monolithic, hard-to-use, and harder-to-manage enterprise software. Actian’s mission is to enable users, developers, and Enterprise IT organizations to embrace and build consumer style apps to unleash a new level of enterprise productivity.
Whether it’s monitoring a particular company’s stock prices, keeping tabs on your competition’s
sales data, or watching your prospects’ credit ratings rise and fall, every Action App
is customized to meet the information needs of your particular job or workflow.
Action Apps are designed to constantly scan and probe a wide variety of disparate data sources, from highly structured corporate CRM and ERP systems to software-as-a-service offerings like salesforce.com, and even unpredicted unstructured twitter feeds, LinkedIn updates and Facebook posts. When the Action Apps data probes uncover important
information, they fire triggers which signal the appropriate business user and either
communicate, or cause an action to be taken as a result.
Decision-Making: The New Frontier for AutomationCognizant
Decision process automation is a forward-looking, practical strategy to improve enterprise operations, enabling faster responses to rapidly changing conditions and identifying options for action based on a more complete exploration of potential outcomes.
Charities and other not-for-profit businesses tackle everyday business issues differently, which impacts on how big a difference they can make with the funds they have. We identified eight common issues our NFP customers faced, and examples of how they overcome it by using operational intelligence.
Robotics & AI: Where Are You on Your Automation Journey?ITESOFT
According to Gartner, 66% of leaders want to transform their business digitally. Yet, only about 11% are actually delivering "Digital Business".
During the recent World Economic Forum, it has been suggested that by 2025 more than half of all workplace tasks will be performed by machines.
Our question to you, is where are you on this journey towards automation?
The paperless office is an organization-wide goal that companies continue to discuss, debate, and strive to achieve. The reality is, paper still exists and it won’t just go away easily. The amount of paper flowing through offices has substantially decreased over the years, but it’s still a big part of everyday business processes.
The growth of digital documents and new technologies has created opportunities to move to a more efficient digital work environment. The problem is that these new processes and workflows are frequently developed without considering that paper is still in the mix.
• Why paper just won’t go away
• Tips on managing the paper
• Technology; digital to paper bridge
• Unified document management
http://info.archivesystems.com/DontLetPaperBeAPainInTheProcess_On-Demand.html
Terabytes, Petabytes and now Zetabytes worth of files? Need to manage your chaos? Learning how to tame the information deluge of files - Unstructured and Semi-Structured Data. Like most IT professionals, you're being challenged to keep up with the rapid growth of file-based data in file shares, home directories and unstructured data repositories across your enterprise. You've probably been tasked to make that data more accessible to an increasingly mobile workforce - while controlling costs and ensuring that your security policies are enforced.
Gartner recently forecasted a number of developments that will significantly impact the IT function in years to come, spanning mobile device management, hybrid cloud integration and software-defined networking. As these disruptive technologies continue to mature, IT is well-positioned to drive overall corporate success, enabling organizations’ innovative capabilities to really shine through.
What suggestions do you have or can provide? What solution direction would you like to see?
Few decades ago, Managers relied on their instincts to take business decisions. They could afford to make mistakes and learn from it. Today, the scope for learning from mistakes is very minimal. Instincts should be backed by data to minimise mistakes.
Technological advancements, in addition to opening new channels of communication with customers, have also enabled organizations to collect vital information about their businesses with customers. But, have these organizations fully leveraged this data?
Today, Organizations make use of data for business decisions, but the data is not close enough to the customer to reap maximum benefit. In many cases, importance is not given to the granularity of data. The probability of “customer centric” decisions being right could be high, if the top management makes better use of the end user customer data (such as point of sale data, voice of customer, social media buzz etc.) to devise business strategies.
Thomas Davenport has written numerous books, articles, and delivered presentations on "Competing on Analytics". He is considered by many the leading authority on the subject. I created this presentation to articulate many of the concepts he established in his book with the same title.
Social media communicatie is key in Smart RepairKirsten Bruijel
Mobile Repair Event: 9 november 2015, Theater De Kom Nieuwegein. Presentatie door Kirsten Bruijel, Change Collectief. Inspiratie voor MKB-ers in smartphone reparatie. Input om balans in pull en push strategie te krijgen. Top-of-mind te zijn bij doelgroepen ook zonder dat hun telefoon kapot is. Onderscheidend te zijn t.o.v. de concurrent en 'doe-het-zelvers'.
Association rules are the main techniques to
determine the frequent item set in data mining. Apriori
algorithm is the classic algorithm of association rules, which
enumerate all of the frequent item sets. If database is large, it
takes too much time to scan the database. The improved
algorithm is verified, the results show that the improved
algorithm is reasonable and effective, and can extract more
valuable information.
Crowdfunding - creating conditions for successMyParkScotland
Tim from Twintangibles providing an overview of crowdfunding and how groups can create the right conditions to help them succeed.
Innovate Approaches to Fundraising for parks and greenspace projects - 3 March 2016 - Grassmarket Centre, Edinburgh
World Paper Free Day 2013. On October 24th, 2013 celebrate worker productivity, cost savings, customer service and engagement, and risk reduction through the adoption of a paperless workplace.
From Microfilm to Big Data - How Can One Brain Handle This Much Change Withou...John Mancini
How is Digital Disruption changing the role of Information in our organizations? How do we shift the focus from the "T"(technology) in IT to the "I" (information)?
Optimize your info-driven business processes. How to move from paper to digitalChristiana Kozakou
Presentation to Cyprus Computer Society Records Management event by Alexis Evangelou, Head of Technology at Fileminders.http://www.fileminders.com.cy/
Agenda:
The hybrid information environment
• How to manage information silos through digital transformation
• The Digital Transformation Challenges
Have a single point of access to business information
• ECM for a holistic organization view
• Turn information chaos to information opportunities
• Optimize your info-driven processes
• Empower Content Analytics
Design your Digital Transformation strategy
• Critical Success Factors
[Webinar Slides] Modern Problems Require Modern SolutionsAIIM International
In this webinar, we pinpoint common problems with meeting content strategies of today, learn how to address the struggles with legacy solutions as well as how to tackle them head-on.
Want to follow along with the webinar replay? Download it here for FREE: http://info.aiim.org/modern-problems-require-modern-solutions
AIIM and Vamosa - Practical Cosniderations when Implementing ECMnicarcher
AIIM give a great overview of a recent survey on the motivators for implementing ECM in todays economy, and Vamosa talk about how to get the best out of your content through enterprise content governance
In this advanced business analysis training session, you will learn RPA. Topics covered in this session are:
• What is RPA?
• Making Office Productive
• Consequences
• Automation
For more information, click here: https://www.mindsmapped.com/courses/business-analysis/advanced-business-analyst-training/
Are Shared Services Ready for Digital TransformationITESOFT
With the new White Paper from SSL, ITESOFT are taking a look at how prepared Shared Service centers are for Digital Transformation, and what they can do.
From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...Salesforce Finland
Presentation (shareable slides) from Lari Hämäläinen, McKinsey Digital & Analytics Managing Partner, held in Salesforce Dreamforce to You event in Helsinki on Nov 23rd, 2017.
"Tech Resources for Business" presented on September 9, 2016, by GadellNet at ComEd's Accelerate Tech event, Olivet Nazarene University, Bourbonnais, IL. Event hosted by the Economic Alliance of Kankakee County, ONU Walker School of Engineering and Kankakee County Chamber of Commerce.
5. There have been five main eras in managing the
people/process/information intersection.
Paper
Micro-
graphics
ERP
DM and
Workflow
ECM
6. Paper
Pre 1960s
Centuries of
best practice
Documents
at core
Archive
focused
Micrographics
1960s & 70s
Small # of
vendors;
paper proxy
Single HW
technology
Defined user
universe
ERP
1980s
Documents
still often
paper
Sale to C-
Suite
Expensive
and complex
DM & Workflow
1990s
PCS, LANs,
and
Documents
Mission
critical
processes
Document
specialists
ECM
2000s
Suites and
acquisitions
“Enterprise”
layer
SharePoint
emergence
7. We are now beginning the transition to a
sixth era in managing people, processes,
and information caused by 3 disrupters.
Paper
Micro-
graphics
ERP
DM and
Work-
flow
ECM ???
8. CONSUMERIZATION is transforming what users
expect from applications and how we deliver them.
We are now in the era of user-centric IT.
9. CLOUD AND MOBILE are creating an expectation of
anywhere, anytime access and transforming how we
engage with customers and employees.
10. THE INTERNET OF THINGS is generating massive
amounts of new data and information, creating
enormous new challenges and opportunities.
11. Mancini’s Law…
Organizations are systems of
information networks. They only
operate effectively when there are clear
and predictable information flows within
and between these networks.
50% annual growth in the volume of
digital information means that these
networks – and especially the points of
connection between them – will become
increasingly unstable.
Without intervention, the resulting
#infochaos will threaten the viability of
the entire system.
Traffic jam, Sao Paolo, Brazil, 2009
14. 1 -- Why should you care about paper reduction
and process transformation?
The speed of
business is
accelerating.
68% say that business-at-the-speed-
of-paper will be “unacceptable in just
a few years’ time.”
Paper problems
at the core.
Only 17% work in a paper-free office.
31% admit their office is piled high with
paper documents and paper processes.
Management
still not focused
on the problem.
39% feel there is a general lack of
understanding of paper-free options.
15. 2 -- In what kinds of processes can a focus on
paper reduction generate quick wins?
Paper reduction
yields quick results.
60% of users have seen ROI on their
paper-free projects within 12 months,
and 77% within 18 months.
Start with
Accounting/Finance.
40% report that more than half of their
invoices are delivered electronically - but
35% agree that most get printed anyway.
Eliminate paper at
the door.
38% of users show an ROI from digital
mailrooms within 12 months, and 60%
within 18 months.
16. 3 -- Why is information “capture” and creation
more than scanning documents into an archive?
Documents
inevitably
multiply.
On average, 35% of scanned documents are
100% born digital -- unchanged from printer to
scanner.
The number and
form of inputs
accelerating.
40% -> “We deal with multi-channel content in
an ad hoc way.” 35% are likely to print electronic
inbound info and process as paper.
Capturing and
managing
inputs a key
problem.
For 67% of respondents, half or more of their
main LOB processes involve connecting multi-
channel content to one managed process.
17. 4 -- How is mobile changing how you capture
and create process-based content?
Mobile is
increasingly
core to business
strategy.
Two thirds recognize the importance
of mobile devices for content access
and data capture.
But mobile
intentions don’t
match mobile
reality.
24% are not looking at any mobile
projects and 39% are still in the
planning stage.
New rich
metadata
sources.
Mobile data sources are all about
automatic metadata – where, when,
and by whom.
18. 5 -- What is “case management” and why is it
critical?
The repository
problem not
going away.
52% have three or more ECM/DM/RM
systems. 22% have five or more (38% of
the largest).
Organizations
lack a consistent
strategy for
customer info.
30% have some degree of integrated multi-
channel inbound communications, but only
5% are auto-routing to multiple processes.
Unpredictable
process are the
norm.
For 51% of the organizations polled, half or
more of their business processes are not
straightforward or predictable.
19. 6 -- How should you handle paper, mobile, on-
premise, and cloud information so you don’t get
in trouble with the lawyers?
Even in advanced
organizations, a
lot of chaos still
exists.
62% are still strongly reliant on their file-
shares.
A strategy and
infrastructure
are the first
steps.
75% agree that ECM/RM is a fundamental
part of their information security regime.
Creating an info
strategy achieves
TWO core
objectives.
58% -> case handling very important to
customer experience management. 67%
-> for legal and regulatory compliance.
20. 7 -- How should mobile/cloud change the way
you develop content and deploy processes?
Get moving, or
risk the business
proceeding
without you.
71% of individuals -> “Let’s move ECM content to
the cloud.” -- For their organizations, 48% in favor
of cloud, 28% resolutely against, and 28% with no
decision made as yet.
There is a shift
toward
platforms with
greater agility.
Per Forrester, “Firms are turning to new, ‘low-code’
application platforms that accelerate app delivery
by dramatically reducing the amount of hand-
coding required.
You need to get
to the line of
business
people.
In 40% of organizations, line of business heads and
departmental managers are deemed responsible
for “radical process review” – despite variable
expertise and motivation.
22. 1 -- ECM is morphing into multiple flavors
and solutions. Remember to breathe.
• Big process flows players
• Sync and share players
• It’s all about the MFP players
• Start with a cloud app players
• Meat and potatoes ECM
players
• Double down on SP players
• Keep me out of jail players
23. 2 - Adopt a process, not a technology,
mindset.
• Look at how paper
enters your
business, where it
slows things down,
where it clogs up
the workspace, and
where it restricts
information access
and process
flexibility.
24. 3 – Think globally, act locally.
• Implement quick wins where electronic copies are being
habitually printed as part of the workflow – for reference, for
review, for signatures, or for file copies. If you have no
existing paper-free processes, pick one to trial – AP perhaps
– but be careful not to produce a single-point system with
limited expansion.
25. 4 - Don’t try to do it yourself – or at
least get some help.
• If you are unsure of
your expertise, get a
team member trained,
or if you need some
external input, consult
a document process
outsourcer and tap
into their experience in
your industry.
26. 5 - Be specific about your content strategy.
• Organizations at large
scale will never rip
out old systems and
consolidate on a
single one. Small
organizations –
especially those in
green field
environments – DO
have an opportunity
to standardize.
Neither strategy is
good or bad, but you
do need to pick one.
27. 6 – Ask yourself:
Does your ECM solution
still fit?
• Can your legacy systems REALLY
handle rapid process iteration
and process agility?
• Are your current ECM systems
truly fit for purpose?
• Or do you need to start over?
28. Where should knowledge workers put their
“stuff” so that it is…
1. secure, shareable, and searchable so the
ORGANIZATION can accomplish its
goals
and…
2. useful to THEM in getting THEIR job
done. (It works the way THEY work).
The ECM Era: The emergence of the internet and the maturation of core document management and imaging technologies ushered in the Enterprise Content Management Era in the early 2000s. Never a perfect industry label -- and probably more accurately a verb (something you do) than a noun (something you buy) -- “ECM” nonetheless served as a useful umbrella term for a decade. ECM described a cluster of capabilities and technologies that organizations used to capture, store, manage, deliver, and preserve the “content” (mostly images and documents) associated with processes that were 1) document intensive; and 2) mission-critical.
Digital Disruption: Unleashing the Next Wave of Innovation, Forrester’s James McQuivey looks at the four major factors necessary for massive disruption:
“A computer? Check.
An Internet connection? Check.
A programming language and SDK? Check.
A friction-free platform for distributing and making money…? Check.”
Joe McKendrick points out, “IT cost savings and speedier deployment are but a brief prelude to the main story. It’s only the first 10%. The remaining 90% is what happens to the business itself. It’s the transformation, enabling it to react to market opportunities, communicate and collaborate internally and externally, design and test new products, and become more agile. This ‘second chapter’ to cloud will produce far greater, but far more intangible, benefits.”
New Customer/New Account: Sale to 1st Anniversary
Consumer Loan Delivery: Application to Lien Perfection
Mortgage Loan Delivery: Lead to Investor Sale
Commercial Loan Delivery: Expression of Interest to Annual Review
Collections: Past Due to Current
Loan Servicing: Boarding to Collateral Release