Small and medium-sized businesses may think that document management is not important, but documents are critical for any organization. A survey of over 1,000 SMBs found that they are taking document management seriously and see its impact beyond just costs. Many SMBs have recently assessed their document environments and know their monthly print spending. Most plan to improve document workflows in the next year and expect it to meaningfully impact their bottom line.

1. How Forward-Thinking SMBs Think
About Document Management

2. If you’re a small or medium-sized
business, you may think that
document management isn’t
something you need to worry about.

3. That’s just for large organizations, right?

4. Wrong.

5. Documents are the lifeblood of any
organization, large or small.

6. 1. Poor document processes lead to significant business risk, IDC | 2. Xerox Small Business Solutions, I know what you’re thinking, 2015 | 3. Xerox RealBusiness Magazine, Gartner ITxpo Issue, 2012
40%
of all business processes
are still document-driven1
(So much for the
paperless office.)
10%
of revenue is spent by
companies (on average) on
document management2
40-60%
of all IT helpdesk calls
are print-related3

7. So there are lots of costs associated
with document management.
But also lots of opportunities.

8. The good news is that forward-
thinking SMBs are just as aware as
their larger counterparts of the big
savings and efficiency gains they can
make by getting it right.

9. We know this because we recently
carried out a major survey in
Europe and the U.S.

10. Over 1,000 SMBs responded,
giving us a fascinating glimpse of
their current situation and future
plans. Here’s what we learned.

11. 1. THEY’RE AIMING HIGH
AND STARTING SMART
IT is the top priority.
It cuts across all departments
and is responsible for
managing documents in the
print environment, network
and cloud. So it’s a smart
department to target first.
Next up was Finance &
Operations, followed by Sales
and Customer Service.

12. 2. THEY REALIZE THIS IS
ABOUT MORE THAN COSTS
The priority was growing
the business, followed by
increased productivity
through improved workflow
and business processes.
Interestingly, reducing print
costs came third.
So these SMBs can see that
print optimization is about
more than costs – it’s about
transformation.

13. 3. AND THEY’RE
KEEPING THEIR FINGERS
ON THE PULSE
97% of the SMBS we
surveyed know exactly
what they’re spending
on print every month.
That’s because 88% of
them have either done a
comprehensive assessment
of their environments in the
last 2 years, or have switched
to real-time insights.

14. 81%
These forward-thinking SMBs are onto
something big. Fully, 81% of them
are looking to improve document
workflows in the next year.

15. 2/3
And almost two-thirds say they
expect it to have a meaningful
impact on their bottom line.

16. They’ve realized that document
management is a crucial part of the way
they work and serve their customers.
And they’re proving it’s not just for
the biggest companies.

17. THE STATE OF SMB
DOCUMENT MANAGEMENT
If you want to get the inside track on
what the smartest SMBs are doing when
it comes to document management.
Find the full survey here.
The State of
SMB Document
Management
How the smartest small and medium-sized businesses
use digitization, workflow and managed print services
to boost their bottom line

18. It’s a quick and easy read.
And when you’re done,
why not discover the next
generation of MPS yourself?
We’d love to talk.

19. Xerox is an $11 billion technology leader that innovates the way the world communicates,
connects and works. Our expertise is more important than ever as customers of all sizes
look to improve productivity, maximize profitability and increase satisfaction. We do this
for small and mid-size businesses, large enterprises, governments, graphic
communications providers, and for our partners who serve them.
We understand what’s at the heart of work – and all of the forms it can take. We embrace
the increasingly complex world of paper and digital. Office and mobile. Personal and
social. Every day across the globe – in more than 160 countries – our technology, software
and people successfully navigate those intersections. We automate, personalize, package,
analyze and secure information to keep our customers moving at an accelerated pace.
For more information visit www.xerox.com.
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