The document discusses securing a company's talent supply chain through effective management of contingent workforce suppliers. It outlines reasons for hiring contingent workers, and describes an MSP's supplier management program which includes tiering suppliers, conducting performance reviews, implementing governance processes and using technology to improve engagement, compliance, and fill times. A case study shows how this approach helped a client improve quality, satisfaction, and panel compliance. The presentation concludes by looking at future areas of focus such as forecasting, analytics, and mobile solutions to further optimize the supplier network.
Cloudway Consulting Pvt Ltd Is a SAP Strategic Sourcing Consulting Company For SAP, SAP S4 Hana, SAP Ariba, SAP C4C, Success Factor and Business By Design for More Call us at +0120-4226511
Select our content ready Vendor Management PowerPoint Presentation Slides for vendor evaluation and selection. Describe the various activities included in researching and sourcing vendors with the help of this seller evaluation presentation deck. Supplier evaluation process PowerPoint complete deck comprises of professional slides such as determine company requirements, search appropriate vendors, vendors classification, request for vendors proposal, selection of vendor operating model, the selection process for vendors, vendor selection timeline,30-60-90-day plan, vendors evaluation matrix, negotiations strategic planning, to name a few. Manage vendors and improve their impact on business using the supplier management process PPT visuals. Furthermore, our compressive presentation helps executives to present the vendor rating criteria, quality delivery service, and price. Demonstrate a step by step process of vendor selection and check out the supplier’s capabilities against your needs. Download vendor evaluation process presentation templates to unlock efficiency and drive more value from a vendor relationship. Clearly explain company guidelines with our Vendor Management Powerpoint Presentation Slides. It helps convey instructions. https://bit.ly/3BbGqqF
Vendor performance Management CPPC conferenceGerald Ford
Canadian Public Procurement Council conference presentation Nov 2012 in Vancouver. A joint presentation with QCsolver and Merx. Presentation brought to you by QCsolver.com
ScottMadden HR Shared Services Benchmarking Study Highlights 2017ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the fifth cycle of the HR Shared Services (HRSS) Benchmarking Study. This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs. For more information, please visit www.scottmadden.com.
Key Supplier Performance Metrics Process - Bill KohnenBill Kohnen
Purchasing Expert Bill Kohnen Presents - Supplier Performance ratings process with sample reports, templates for creating specific ratings and guidelines overall program. Includes comments about supplier ratings and ISO, TS and Customer audits as well cost benchmarks and calculator for programs
Cloudway Consulting Pvt Ltd Is a SAP Strategic Sourcing Consulting Company For SAP, SAP S4 Hana, SAP Ariba, SAP C4C, Success Factor and Business By Design for More Call us at +0120-4226511
Select our content ready Vendor Management PowerPoint Presentation Slides for vendor evaluation and selection. Describe the various activities included in researching and sourcing vendors with the help of this seller evaluation presentation deck. Supplier evaluation process PowerPoint complete deck comprises of professional slides such as determine company requirements, search appropriate vendors, vendors classification, request for vendors proposal, selection of vendor operating model, the selection process for vendors, vendor selection timeline,30-60-90-day plan, vendors evaluation matrix, negotiations strategic planning, to name a few. Manage vendors and improve their impact on business using the supplier management process PPT visuals. Furthermore, our compressive presentation helps executives to present the vendor rating criteria, quality delivery service, and price. Demonstrate a step by step process of vendor selection and check out the supplier’s capabilities against your needs. Download vendor evaluation process presentation templates to unlock efficiency and drive more value from a vendor relationship. Clearly explain company guidelines with our Vendor Management Powerpoint Presentation Slides. It helps convey instructions. https://bit.ly/3BbGqqF
Vendor performance Management CPPC conferenceGerald Ford
Canadian Public Procurement Council conference presentation Nov 2012 in Vancouver. A joint presentation with QCsolver and Merx. Presentation brought to you by QCsolver.com
ScottMadden HR Shared Services Benchmarking Study Highlights 2017ScottMadden, Inc.
ScottMadden has joined forces with American Productivity & Quality Center (APQC), a benchmarking and best practices research organization, to conduct the fifth cycle of the HR Shared Services (HRSS) Benchmarking Study. This study identifies gaps in HR SS benchmarking data specific to service center and center of expertise (CoE) staffing and performance metrics, targeting HRSS organizations with a service center and CoEs. For more information, please visit www.scottmadden.com.
Key Supplier Performance Metrics Process - Bill KohnenBill Kohnen
Purchasing Expert Bill Kohnen Presents - Supplier Performance ratings process with sample reports, templates for creating specific ratings and guidelines overall program. Includes comments about supplier ratings and ISO, TS and Customer audits as well cost benchmarks and calculator for programs
Apothem Advisory is a consulting company serving buyer and sellers to derive maximum value from their outsourcing deals. Primary focus to help global clients build and implement robust supplier governance framework. The company also provide assistance to Suppliers in Strategic Account Management.
The 2014/2015 Contingent Workforce Trends ReportDeanna Gillen
A survey of over 310 procurement professionals indicated that procurement functions are not adequately staffed to successfully execute their transformation goals and do not operate on a strategic level within their respective organizations. The report details the journey from tactical to strategic in procurement and the consequences for all those who are unable to deliver on their transformation goals.
What we know as “#outsourcing” has been around in one form or another for decades, and so have the predictions of its demise, but it keeps adapting to changing business environments. Today, #outsourcing is not only alive, and well, but it is #growing, and #changing. The results of the #2016GlobalOutsourcingSurvey, which compiled 280 responses representing organizations from across the globe, show that #outsourcing not only continues to expand across mature functions, such as IT, #HR, and #Finance, but it also continues to move into non-traditional functions, such as #Realestate, #FacilitiesManagement, and #Procurement. But, this isn’t the most intriguing part of the story: #Outsourcing is #reinventing itself. Respondents increasingly see #outsourcing as a vital way to drive innovation into the enterprise. In other words, it is increasingly a means of potentially attaining, and maintaining competitive advantage—and not just a way to cut costs.
Contact Center Assessment: Solution Overview and ApproachScottMadden, Inc.
To help you produce data-driven, practical initiatives that will improve your customer service experience and reduce cost, ScottMadden has developed a simple, efficient method for evaluating your customer contact operations. Our approach has been proven to increase customer loyalty as well as streamline operations. To learn more, visit www.scottmadden.com.
The tweedledee and tweedledum of portfolio management 2021Svetlana Sidenko
The BRM role clarity is not a new topic. Everyone who has ever been involved with a BRM in one way or another, understands that often the role boundaries fall into a grey zone. However, in each organization the role clarity, or lack of it, manifests itself in different ways and it depends on whether the BRM is positioned strategically or tactically, on organizational culture, industry, size of the organization, and many other factors. Join to hear the success and challenges of BRM and Service Owners in the Harvard Business School and how they team up to optimize the business value. In today’s reality of volatile, uncertain, complex and ambiguous (VUCA) environments and the age of accelerated digital transformation where service organizations invariably struggle to keep up with the velocity of demand, it has become even more imperative that the roles of the BRM and Service Owner, both connective tissues between various parts of the organization with its partners, be lock stepped in the maximization of value and co-creation of transformation.
EY Human Capital Conference 2012: Service delivery model transformationEY
Current trends and recent experience:
► Challenges affecting HR today
► Anticipated benefits from HR service delivery model
transformation
► HR transformation experience and lessons learned
MSP & RPO Masterclass by Francesca Vassallo-Todaro and John Nurthenassolavoro
John Nurthen - Executive Director Global Research
Francesca Vassallo-Todaro - Operations Development Specialist
Ciett World Employment Conference
Rome, 28th May 2015
Apothem Advisory is a consulting company serving buyer and sellers to derive maximum value from their outsourcing deals. Primary focus to help global clients build and implement robust supplier governance framework. The company also provide assistance to Suppliers in Strategic Account Management.
The 2014/2015 Contingent Workforce Trends ReportDeanna Gillen
A survey of over 310 procurement professionals indicated that procurement functions are not adequately staffed to successfully execute their transformation goals and do not operate on a strategic level within their respective organizations. The report details the journey from tactical to strategic in procurement and the consequences for all those who are unable to deliver on their transformation goals.
What we know as “#outsourcing” has been around in one form or another for decades, and so have the predictions of its demise, but it keeps adapting to changing business environments. Today, #outsourcing is not only alive, and well, but it is #growing, and #changing. The results of the #2016GlobalOutsourcingSurvey, which compiled 280 responses representing organizations from across the globe, show that #outsourcing not only continues to expand across mature functions, such as IT, #HR, and #Finance, but it also continues to move into non-traditional functions, such as #Realestate, #FacilitiesManagement, and #Procurement. But, this isn’t the most intriguing part of the story: #Outsourcing is #reinventing itself. Respondents increasingly see #outsourcing as a vital way to drive innovation into the enterprise. In other words, it is increasingly a means of potentially attaining, and maintaining competitive advantage—and not just a way to cut costs.
Contact Center Assessment: Solution Overview and ApproachScottMadden, Inc.
To help you produce data-driven, practical initiatives that will improve your customer service experience and reduce cost, ScottMadden has developed a simple, efficient method for evaluating your customer contact operations. Our approach has been proven to increase customer loyalty as well as streamline operations. To learn more, visit www.scottmadden.com.
The tweedledee and tweedledum of portfolio management 2021Svetlana Sidenko
The BRM role clarity is not a new topic. Everyone who has ever been involved with a BRM in one way or another, understands that often the role boundaries fall into a grey zone. However, in each organization the role clarity, or lack of it, manifests itself in different ways and it depends on whether the BRM is positioned strategically or tactically, on organizational culture, industry, size of the organization, and many other factors. Join to hear the success and challenges of BRM and Service Owners in the Harvard Business School and how they team up to optimize the business value. In today’s reality of volatile, uncertain, complex and ambiguous (VUCA) environments and the age of accelerated digital transformation where service organizations invariably struggle to keep up with the velocity of demand, it has become even more imperative that the roles of the BRM and Service Owner, both connective tissues between various parts of the organization with its partners, be lock stepped in the maximization of value and co-creation of transformation.
EY Human Capital Conference 2012: Service delivery model transformationEY
Current trends and recent experience:
► Challenges affecting HR today
► Anticipated benefits from HR service delivery model
transformation
► HR transformation experience and lessons learned
MSP & RPO Masterclass by Francesca Vassallo-Todaro and John Nurthenassolavoro
John Nurthen - Executive Director Global Research
Francesca Vassallo-Todaro - Operations Development Specialist
Ciett World Employment Conference
Rome, 28th May 2015
Service Life cycle - new service development - Service blue print - Gap model of service quality - measuring service quality - SERVQUAL - Service quality function development
Exposé: Testing Practices in Enterprise IT: Presenting the 2017 State of Func...panayaofficial
Gain insights into testing complexities and solutions from the experiences of testers and managers like yourself. Join the webinar to see the results of the 2017 State of Functional Testing Survey, depicting existing practices and challenges facing the testing community, and identifying key trends to help you apply agile QA and testing practices within your enterprise IT.
Until recently, ISO 9001 only explicitly required an organisation to keep records of the criteria for selecting, evaluating and re-evaluating suppliers. The latest revision to ISO 9001:2015 now requires an organisation to not only record the criteria, but to also record the result of these activities, including performance monitoring.
The shift towards greater emphasis on supplier performance monitoring may require your organisation to review supplier management processes.
Download the webinar recording here:
http://quality.eqms.co.uk/supplier-performance-management
Training Slides of Supplier Assessment and Performance Measurement, discussing the importance of Suppliers.
For further information regarding the course, please contact:
info@asia-masters.com
www.asia-masters.com
How to Build Data Governance Programs That Last: A Business-First ApproachPrecisely
Traditional data governance initiatives fail by focusing too heavily on policies, compliance, and enforcement, which quickly lose business interest and support. This leaves governance leaders and data stewards having to continually make the case for data governance to secure business adoption.
In this introductory session, we will share the core components of a business-first data governance approach that promotes organizational adoption, lays the foundation for data integrity, and consistently delivers business value for the long term.
How to implement a strategic IT vendor management programJeff Kubacki
CIO's and their IT leadership teams should focus more time on a strategic IT vendor management program. After doing this for 8 years by conducting annual IT vendor days and implementing World Class IT principles, I decided to share what has worked and why it is important in the transition to becoming strategic business partners.
2. agenda
•reasons for hire
•suppliers - an integral
part
•MSP supplier
management
•case study
•technology
•why suppliers like MSP
•what’s ahead?
agenda
10. strengthening
program-level
governance,
transparency
and risk
management
objectives of supplier management
alongside
existing
business
demands
active
management
and
development of
the supplier
network
enhancing the
reporting,
performance
measurement
and operational
analytics
access to critical and sought-after talent
analytics
visibility
manage
change
11. ensuring continuity of supply
monitored
continuous
improvement
end-to-end
process
governance
open book
policy
leverage spend
to negotiate best
rates
controlled,
transparent
vacancy
distribution
in-house
supplier
partner
manager
improve
suppliers’
knowledge
philosophyselectionmanagement
supplier
performance
management
biannual
review
meeting
managemen
t
reporting
service level
agreements
quality
questionnaire
& survey
quality
reviews
balanced
scorecard
salary
benchmarking
performance
monitoring
supplier
selection
gap
analysis
identify
supply chain
18. supplier audit process
1
PMO
communicates to
shared service of
Audit start/end
date
2
PMO provides
Audit Specialist
w/quarter active
contractor detail
& supplier
contact info
3
Audit Specialist
selects the
appropriate % to
audit
4
Audit Specialist
creates & distributes
a template letter,
data to be submitted
to each supplier
5
Supplier submits
document s to
Risk Specialist
for review
6
Risk audits all
documentation
provided by
supplier
7
Risk
communicates
final results to
Supplier
Specialist
8
Supplier
Specialist
coordinates call
to review in detail
with PMO
9
Supplier Specialist
will communicate
final corrective
action plan to Risk,
Risk to communicate
to supplier
• insurance
documents
• offer letters
• NDA
• background
check
documents
19. • strong supplier engagement
• coaching performance to create greater
opportunity
• supplier rationalisation – right-size panel
• monitor and review SLA performance
• information sharing - (business intelligence
and market information)
• communication
• client expectations
• performance management practices
• reduce non-panel activity
• tighter compliance to recruitment, on-boarding
and off-boarding
• legislation requirements
outcomes of our
supplier management approach
• increased hiring manager and
supplier engagement measured
through satisfaction surveys
• considerable reduction in time
to fill
• achieve greater than 90%
compliance to Supplier Panel
(best practise is typically 85%)
• risk reduction
• driving hiring efficiencies
• reduction in fill time
• risk reduction
• increased candidate attraction
consistency
quality
compliance
21. IT software and services client
quality of submission
3:1
HM satisfaction
87%
rate card compliance
90%
panel compliance
95%
Scenario:
•vendor selection and empanelment was BU/HM function
•not an optimized panel
•no vendor performance management in place
•no visibility into rates/spend
22. evolution
2011
●supplier partnership reviews
●scorecarding
2013
●satisfaction surveys
●quarterly newsletters
●audit
current
●state of
optimisation
2014
●supplier summit
●formalised corrective
action process
●tiering
2012
•panel optimisation
•program policy
documented
scenario
•no baselines on spend or SLA’s
•no improvement strategy in place
Employees are the building blocks of any organization. Contingent workers complement your workforce and hence integral to the functioning of internal projects and delivery. Hence its imperative that we take care in hiring the best contingent talent available in the market. We reach the pockets where these workers are available in a cost efficient and timely manner.
Its possible that an organization can decide to attract, screen, interview and select these workers on their own as a mix along the permanent hires and then choose to payroll them through an external vendor. However this tends to turn out to be a costly affair and may risk the organization when it comes to co-employment regulation. Hence we look for specialist suppliers in individual markets to help.
Top suppliers in the panel
Well performing
Participative
Stable – financially and operationally
Compliant
Support the company/program objectives
Cover risk which customers can be exposed to if the supplier doesn’t have enough insurance coverage or is not licensed to provide certain services in the region they are providing the services.
Ebix Inc. hosts all data inclusive of scanned certificate images, insurance requirements templates, organization of client’s data by divisions, groups and projects ,whereby certificates are associated and all history and action, inclusive of letters and notes against those certificates are stored.
Centralize, global and local processes, for new supplier engagements and onboarding, as well as ongoing processes for governing data, such as updates and deletes.
FMS platform is a dynamic, automated tool to tap into the burgeoning freelancer community while also gaining enhanced control over the compliance, cost and visibility issues often associated with these workers