This document is a resume for Scott Miles, outlining his career experience and qualifications. It summarizes his experience as a Branch Manager for Enterprise Rent-A-Car, where he increased branch revenue and was recognized as an MVP trainer. It also outlines his previous roles as Assistant Branch Manager and Management Trainee at Enterprise, as well as sales roles at Dick's Sporting Goods, Booster Enterprises, and Cintas. The resume highlights his skills in customer service, sales, marketing, leadership, and staff development.

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SCOTTMILES
Sales & Marketing Leader
1008 Afternoon Sun
Matthews, NC 28104
(919) 757-2811
49erMiles@gmail.com
S A L E S L E A D E R – M A R K E T I N G C H A M P I O N – C U S T O M E R
R E L A T I O N S H I P S P E C I A L I S T – D E P E N D A B L E M A N A G E R –
D E P E N D A B L E C O A C H – S T R A T E G I C P A R T N E R
CAREER SKILLS
Customer Service
Business Development
Marketing
Team Building
Sales
Employee Training
Coaching
Marketing Communications
Customer Satisfaction
Leadership
Staff Development
Client Liaison
Sales Management
Staff Development
Organizational Skills
Leadership Development
Training
EDUCATION
August 1998 – May 2003
Bachelor of Arts in Psychology
from University of North Carolina
at Charlotte
CAREER ACHIEVEMENTS
BRANCH MANAGER, ENTERPRISE RENT-A-CAR
September 2013 –
þ Increased Ballantyne Area branch revenue from
$850K to $1.3M - 2014-2015
þ Voted by corporate-wide branch managers as
“MVP of Branch Manager Training” while at
corporate headquarters in St. Louis, Missouri.
January 2014
þ Customer service representative to new and
existing clients.
þ Directly manage, mentor, train, and motivate
employees. Currently 5 teams members.
þ Design and conduct branch training sessions to
improve sales, retention, morale, and areas of
opportunity in overall performance
þ Prepare and implement fleet plan which
includes overseeing vehicle utilization,
marketing, internal and external sales plans.
ASSISTANT BRANCH MANAGER, ENTERPRISE RENT-A-CAR
JULY 2012 to AUGUST 2013
þ Serve as liaison for clients to insurance
companies, and body shops.
þ Conducted formal training to develop
employees regarding procedures, financials,
sales, returns, and overall customer service.
þ Provided exceptional customer service for
clients during the rental car process.

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CAREER ACHIEVEMENTS CONTINUED
MANAGEMENT TRAINEE / MANAGEMENT ASSISTANT, ENTERPRISE RENT-A-CAR
CHARLOTTE, NC ▪ AUGUST 2011 – JUNE 2012
In 2011, recognized by Area Managers and Regional Vice President as a member of the
"Best of The Best" Program at the Charlotte-Douglas International Airport Branch.
ü Built a strong rapport to ensure repeat business
ü Developed strong communication skills with employees and clients
ü Competed in a sales driven environment
Selected for the Enterprise Management Trainee Program, a rigorous training program focusing on
building skills in every area of business from working with customers to Sales and Marketing, to
managing Profit & Loss Statements. The MT program focused on learning every aspect of
management, sales, marketing, and finance, all while integrating customer service and problem
solving every step of the way.
FOOTWEAR SALES LEAD, DICK’S SPORTING GOODS
CHARLOTTE, NC ▪ AUGUST 2010 – AUGUST 2011
ü Led and trained staff on the footwear deck daily
ü Assist customers to better inform them of the features and benefits of each product
ü In store trainer of Game Face Training - customer focused sales floor training for staff
EXPERIENCE LEADER, BOOSTER ENTERPRISES
CHARLOTTE, NC ▪ AUGUST 2008 – AUGUST 2010
ü Hands-on leader with the nation's fastest growing fitness-based School Fundraising Companies.
ü Led successful programs through classroom, pep-rally, and "Fun Run" presentations.
ü Served as the "Client Lead" with elementary schools in the Southeast in helping with
promotions, communications, planning, and Customer Service
SALES REPRESENTATIVE, CINTAS
RALEIGH-DURHAM, NC ▪ MAY 2007 – JULY 2008
ü Achievers Club - 1st and 2nd Quarter – 2008
ü Prospect and market to new clients for entire facility services
ü Assisted in the development of new associates through field travel, and individual training
CAREER AND PERSONAL REFERENCES
Available Upon Request