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INNOVATION LABS
DEVELOPING INNOVATIVE SOLUTIONS
FOR A BETTER CUSTOMER EXPERIENCE
Head of the Innovation Lab
Scott Emmons, Neiman Marcus
NEIMAN MARCUS ILAB:
• Launched 5 years ago
• Achieved a global reputation as a
leader in innovative retail
technology
• Focus has been brick and mortar
innovation
• Projects are delivered through
partnerships with Neiman Marcus
associates and third party solution
providers
I L A B I D E A F U N N E L
UNDERSTANDING HOW, WHEN AND WHAT
CUSTOMERS WANT
P E R S O N A L I Z A T I O N I S T H E K E Y
I N F U S E I N N O V A T I O N I N T O Y O U R
B U S I N E S S
C U S T O M E R F O C U S E D
T E C H N O L O G I E S
• Allows Customer to record and review
her fashion try-ons
• She can do side by side comparisons
• She can share the videos via text, email
and social media with anyone she
choooses
• Sunglass and Makeover versions are
also now deployed
M E M O R Y M I R R O R
M E M O R Y M I R R O R
Fashion
Sunglass
Memory Makeover
M E M O R Y M A K E O V E R
• Sisley - Cle de Peau
• Le Metier - Natura
• Lancome- Bobbi
• La Mer - YSL
• Lauder - Mercier
• Marc Jacobs - Revive
• Kate - Lilahb &
Omorovicza
• Armani - Guerlain
• Our Largest Memory mirror project to date - 60 Brand sponsored devices
I N T E G R A T I N G D I G I T A L W I T H P H Y S I C A L
L E A R N F R O M Y O U R F A I L U R E S
G R E A T I D E A S D O N ’ T A L W A Y S W O R K !
T R E N D S F O R 2 0 1 7
Always Connected
N E I M A N M A R C U S - F O R T W O R T H
A L E R T T E C H – F I T T I N G R O O M
1 2 M E M O R Y M I R R O R S
D I G I T A L D I R E C T O R I E S
G I F T G A L L E R I E S - G A D G E T P A D
R O C K B O T
C H A R G E I T S P O T
S T O R E C U S T O M E R O F T H E F U T U R E
Scott Emmons
scott_emmons@neimanmarcus.com
/saemmons /scottaemmons @scottaemmons

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Scott Emmons - Developing Innovative Solutions for a Better Customer Experience

  • 1. INNOVATION LABS DEVELOPING INNOVATIVE SOLUTIONS FOR A BETTER CUSTOMER EXPERIENCE Head of the Innovation Lab Scott Emmons, Neiman Marcus
  • 2. NEIMAN MARCUS ILAB: • Launched 5 years ago • Achieved a global reputation as a leader in innovative retail technology • Focus has been brick and mortar innovation • Projects are delivered through partnerships with Neiman Marcus associates and third party solution providers
  • 3. I L A B I D E A F U N N E L
  • 4. UNDERSTANDING HOW, WHEN AND WHAT CUSTOMERS WANT
  • 5. P E R S O N A L I Z A T I O N I S T H E K E Y
  • 6. I N F U S E I N N O V A T I O N I N T O Y O U R B U S I N E S S
  • 7. C U S T O M E R F O C U S E D T E C H N O L O G I E S
  • 8. • Allows Customer to record and review her fashion try-ons • She can do side by side comparisons • She can share the videos via text, email and social media with anyone she choooses • Sunglass and Makeover versions are also now deployed M E M O R Y M I R R O R
  • 9. M E M O R Y M I R R O R Fashion Sunglass Memory Makeover
  • 10.
  • 11. M E M O R Y M A K E O V E R • Sisley - Cle de Peau • Le Metier - Natura • Lancome- Bobbi • La Mer - YSL • Lauder - Mercier • Marc Jacobs - Revive • Kate - Lilahb & Omorovicza • Armani - Guerlain • Our Largest Memory mirror project to date - 60 Brand sponsored devices
  • 12. I N T E G R A T I N G D I G I T A L W I T H P H Y S I C A L
  • 13.
  • 14. L E A R N F R O M Y O U R F A I L U R E S
  • 15. G R E A T I D E A S D O N ’ T A L W A Y S W O R K !
  • 16. T R E N D S F O R 2 0 1 7 Always Connected
  • 17.
  • 18. N E I M A N M A R C U S - F O R T W O R T H
  • 19. A L E R T T E C H – F I T T I N G R O O M
  • 20. 1 2 M E M O R Y M I R R O R S
  • 21. D I G I T A L D I R E C T O R I E S
  • 22. G I F T G A L L E R I E S - G A D G E T P A D
  • 23. R O C K B O T
  • 24. C H A R G E I T S P O T
  • 25. S T O R E C U S T O M E R O F T H E F U T U R E