The document provides a progress report on The Scarborough Hospital (TSH) from 2011. It summarizes that in 2008, TSH was struggling in many areas like patient satisfaction, safety, and finances. However, by 2011 improvements have been made in all categories due to new governance, leadership, and a strategic plan involving staff input. The report highlights that TSH now has one of the top patient safety records and a new MRI is coming to the Birchmount site that summer. It concludes by outlining continued plans to partner with the community and make further operational improvements.

1. The Scarborough HospitalA Progress ReportApril 2011Stephen Smith, TSH Board of Directors Chair ElectAnne Marie Males, Vice President, Patient Experience

2. The Scarborough HospitalWHO WE ARE:Two general hospital sites and seven community based sites3,700 staff, more than 700 physicians and 800 volunteersA diverse range of services across eight patient care areas:Cardio-Respiratory & Critical Care

3. Medicine & Specialized Geriatrics

4. Emergency & Urgent Care

5. Family Medicine & Community Services

6. Maternal Newborn & Paediatrics

7. Mental Health

8. Nephrology & Dialysis

9. Surgery, Orthopedics & RehabilitationWhere we were in 2008TSH “challenged” on every front:Patient satisfaction

10. Employee & physician satisfaction

11. Patient safety, including HSMR

12. Infection Control

13. Media Relations