This document summarizes a cooperation between multiple public transport companies in Greater Copenhagen to improve traffic information through shared resources and financing. The Trafikinfo Udviklings Samarbejdet (TUS) partnership was established as a pilot program in 2010 and organized as a formal program in 2011. The partners implemented a common design for cross-traffic information at three stations in 2012 and five more stations in 2013, with the goal of increasing customer satisfaction.

1. Improvement of Traffic Information through Cooperation
between Multiple Public Transport Companies
Line Lundum Matthäi
Head of Development
linma@dsb.dk

2. Trafikinfo Udviklings Samarbejdet (TUS)
Co-operation of Developing Traffic Information in Greater Copenhagen
Projects aiming to
Education of traffic A common design for
increase customer
information workers cross traffic information
satisfaction are carried
across companies is tested
out
2010 2011 2012 2013 2014
TUS is started as pilot TUS is organized as a Design is implemented Design is implemented
with a one year budget programme at 3 stations at five other stations
Participants
Danish Railway Authorities
Danish Road Directorate
DSB
DSB S-train
DSB Øresund
Metro
Movia busses
Rail Net Denmark
Rejseplanen

3. We are partners
....focussing on traffic information
No branding what so ever
Organized as a programme
with shared resources and
- customers want the most
financing
efficient journey from A to B
Collaboration focus is on
customer needs and not
Investment focus and
company needs
prioritization is how to
increase the customer
- Traffic information is
satisfaction
perceived as an public
service obligation

4. Traffic information tool
....sharing information and best practises
 Disruption alerts
 Journey planner
 Tool box
 E-learning
 Polls
 News channel

5. Shared application
....supporting the traffic information during disruptions

6. New design
....traffic information only

7. Investment focus in 2013-2020
• Hub definition Greater Copenhagen area 2013
• 10 hubs but more to come
• Investment strategy