Scandinavian Building Services is one of Canada's top janitorial and facilities maintenance company, specializing in commercial and retail cleaning. With clients from coast to coast, Scandinavian is proud of our reputation for consistently delivering results above and beyond expectations.

1. OUR REPUTATION IS SPOTLESS.™

2. v
INTRODUCTION
• Founded in 1956
• Qualified Facilities Maintenance Service
• Handling over 50,000,000 square feet of
property
• Family owned and operated company
• Offices in British Columbia, Alberta,
Saskatchewan, Manitoba, Ontario, and Quebec
• 85% of clients have been active for over 7 years
• Over 2,500 competent and skilled team
members currently employed

3. INTRODUCTION
TO SCANDI
Fast Facts
• Successfully rolled out 196 retail locations in 6 weeks
• Over 85% of our clients renew their contracts with us
• Average response time to a service request is 4 minutes
• We clean over 50 million square feet of space every day
Awards
• 2014 Pinnacle Award for Customer Service from BOMA
• 2014 Certificate for Customer Service Excellence from BOMA
• 2015 Canadian Excellence Award from PRSM
• Winner of Canada’s Best Managed Companies for 2013, 2014,
and 2015

4. INTRODUCTION
TO SCANDI
Retail Cleaning • 80% of our portfolio consists of retail cleaning clients
• Scandinavian works with some of the largest retail chains in
Canada
Sports &
Entertainment
Venues
• From fitness centers to professional sporting venues,
Scandinavian services all sizes of sports & entertainment venues.
• We have been successfully cleaning professional sporting venues
for over 30 years!
Commercial &
Public Sector
Cleaning
• Comprehensive office, periodic, and construction cleaning, as
well as disaster recovery and window cleaning.
• Our complete floor care program is trusted by many of North
America’s largest property management firms.

5. INTRODUCTION
TO SCANDI
55 MANAGERS
ACROSS CANADA

6. INTRODUCTION
TO SCANDI
NATIONAL
ORGANIZATION CHART

7. QUALITY ASSURANCE
SCANDITRAC
SCANDITRAC
ScandiTRAC was internally designed and
developed by Scandinavian Building
Services exclusively for the janitorial
industry.
Customized for each clients’ needs,
ScandiTRAC is available 24/7 through the
portal on our website.
ScandiTRAC was originally produced for
the event‐based industry to ensure
quality service every time.

8. QUALITY ASSURANCE
STEP 1: CUSTOMIZATION
CUSTOMIZE TO CLIENT
Prior to commencement, ScandiTRAC will be
customized to the requirements specific to each
client. All specifications are uploaded, and special
needs are identified. Rating system can be
customized to ensure measurement is consistent
between Scandinavian and the client.
STEP 1:

9. SCANDI RATING
SYSTEM
Scandinavian Building Services Ltd. Quality
Assurance Program is based on a rating system
of 1 to 6:
1 – 38% ‐ Poor
2 – 54% ‐ Not Acceptable
3 – 70% ‐ Fair
4 –79% ‐ Good
5 – 88% ‐ Very Good
6 – 98% ‐ Excellent
STEP 1 cont’d:
COMPANY STANDARD OF EXCELLENCE: 89%
QUALITY ASSURANCE
RATING SYSTEM

10. QUALITY ASSURANCE
STEP 2: INSPECTION SCHEDULES
INSPECTION
SCHEDULES
All inspections, from pre‐inspection processes to
regularly scheduled inspections, are entered into
ScandiTRAC before commencing a project. This
enables clients and Scandinavian managers to
access the inspection schedules quickly and easily.
• Pre‐inspection confirmation
• Post‐event inspections scheduled as per
client guidelines
• Key roles and access are identified by client,
and rolled out by Scandinavian Building
Services
STEP 2:

11. QUALITY ASSURANCE
STEP 3: SCANDI TRAC PORTAL
SCANDITRAC
PORTAL
Our proprietary ScandiTRAC portal is available
24/7 for client representatives to access. This is
the central hub where we store your inspection
history, services requests, equipment, and other
information.
• Inspection history, including deficiencies and
the ability to print inspection reports
• Online service request system to both make
and approve requests easily
• Key roles and access are identified by client,
and rolled out by Scandinavian Building
Services
STEP 3:

12. QUALITY ASSURANCE
STEP 3: SCANDITRAC
INSPECTION
HISTORY
The Inspection History Chart
generated when each inspection is
complete and what the satisfaction
score was. All inspection history for
the location is accessed here.

13. QUALITY ASSURANCE
STEP 3: SCANDITRAC
INSPECTION
DETAILS
Inspection Details breaks down what
grade was given to each area
inspected. If the grade is a 3 or
below, a return time must be
entered so that the specific area may
be inspected again or corrective
measures taken in that time frame.

14. QUALITY ASSURANCE
STEP 3: SCANDITRAC
SATISFACTION
BY AREA
Satisfaction by Area shows the average
score for each specific area inspected.

15. QUALITY ASSURANCE
STEP 3: SCANDITRAC
INSPECTION
SATISFACTION
Inspection Satisfaction compares the
most recent inspection score to the
company standard of excellence (85%).

16. QUALITY ASSURANCE
STEP 3: SCANDITRAC
INSPECTION
HISTORY GRAPH

17. QUALITY ASSURANCE
STEP 3: SCANDITRAC
RECENT SERVICE
REQUESTS
Recent Service Requests show the job
name, service request number and
date the service needs to be completed
by. It also shows if the request has
been approved or completed.

18. QUALITY ASSURANCE
STEP 3: SCANDITRAC
SERVICE REQUEST
FORM

19. QUALITY ASSURANCE
STEP 3: SCANDITRAC
RECENT SERVICE
REQUESTS CHART

20. QUALITY ASSURANCE
STEP 3: SCANDITRAC
EQUIPMENT
The Equipment history shows all
inventory of equipment specific for
that location with Make, Model,
Type, and Serial number. It also
shows when the most recent
inventory was done at that location.

21. QUALITY ASSURANCE
STEP 3: SCANDITRAC
PURCHASE
ORDERS
Scandinavian has developed a
system to track all extra purchase
orders so the customer can see their
extras on the spot for each location.

22. QUALITY ASSURANCE
STEP 3: SCANDITRAC
DISTRICT
MANAGERS
The District Managers tab shows all
District Managers related to the specific
location and their email addresses.

23. QUALITY ASSURANCE
STEP 3: SCANDITRAC
PERIODICS
All scheduled periodics throughout the
year are recorded before the start of
the contract. Two weeks before any
scheduled start date, Scandinavian will
receive a reminder of the event, and
the account manager will contact
client management to make sure the
request is ready for completion as
scheduled.

24. QUALITY ASSURANCE
STEP 3: SCANDITRAC
SPECIFICATIONS
All specifications are customized to
each specific site, and color coded
for convenience.

25. QUALITY ASSURANCE
STEP 3: SCANDITRAC
INSPECTION INFO
Inspection Info shows when the
inspection was completed, which
manager did the inspection, with
what customer representative the
inspection was signed off by, and
the satisfaction score.

26. QUALITY ASSURANCE
STEP 4: COMMUNICATION
COMMUNICATION
Scandinavian Building Services has designed an industry‐
leading, proactive system for addressing your concerns and
complaints.
Any requests, problems, or concerns that need addressing
immediately can be sent to the applicable regional SOS email
address. This will connect you directly to our support team
regardless of the time of day.
For additional convenience, we have a live 24‐hour customer
support service available by calling 1‐888‐452‐3311.
STEP 4:

27. 10‐1‐24 4 MINUTE AVERAGE CALL BACK TIME!
QUALITY ASSURANCE
STEP 4: IMPLEMENT REQUEST
All communications will be
acknowledged to the client
within 10 minutes of receipt
of the call (SOS system).
Within the maximum time of
one hour, a member of our
management team will respond
to any situation or concern with
an answer and an action plan.
All problems / complaints /
deficiencies will be resolved to
the satisfaction of the client
within 24 hours, or, as scheduled
with the client for a later date.

28. SCANDI CULTURE
PREMIUM UNIFORMS
PREMIUM UNIFORMS
Scandinavian has established a clear and detailed
uniform policy for all staff and owner operators to
adhere to.
CUSTOM PREMIUM UNIFORMS FOR
CLIENTS
Scandinavian Building Services is committed to
maintaining a premium uniform policy in
accordance with the high standards expected by
our clients. Premium uniforms are available upon
request.

29. SCANDI CULTURE
RECRUITMENT & TRAINING
IN CLASS TRAINING
In class training allows Scandinavian
trainers to break down building plans for
staff, and ensure that staff is properly
cross‐trained on all areas of the property.
RECRUITMENT
& TRAINING
BEST PRACTICES
Techniques & Process
Equipment
Chemicals

30. SCANDI CULTURE
RECRUITMENT & TRAINING
RECRUITMENT
& TRAINING cont
ON SITE TRAINING
On site training provides management,
supervisors, and staff with hands on
experience with our client’s service needs.
In class training allows Scandinavian
trainers to break down building plans for
staff, and ensure that staff is properly
cross‐trained on all areas of the property.

31. SCANDI CULTURE
RECRUITMENT & TRAINING
Safety Training meetings are performed
monthly in order to continually improve the
safety performance of the workers. Coupled
with our in‐house training newsletter
highlighting our monthly focus, our staff is
positioned to succeed right from the
beginning of their Scandinavian career.
REFRESHER TRAINING
All employees are also required to attend
regularly scheduled training sessions as well
as monthly safety meetings. Qualified
professionals conduct comprehensive
monthly training on all aspects of cleaning
such as:
SAFETY TRAINING
• First Aid
• Equipment Training
• Safety and hazardous materials
handling (WHMIS)

32. GREEN PROGRAM
Scandinavian Building Services is proud of our
extensive Green Cleaning Program that we have
developed. From ensuring chemicals are Earth‐
friendly, to choosing low‐energy‐consumption
machines, Scandinavian is committed to
reducing our impact on the environment.
• No Alkyl, Octyl or Nonyl Phenol Ethoxylates
(APE’s, OPE’s, NPE’s)
• No Ozone depleting compounds
• Low or no hazardous waste characteristics
• Low or no Volatile Organic Compound
Content (VOCs)
• No persistent, bio‐accumulative and toxic
chemicals
• Cold water effective
• Recyclable containers
SCANDI CULTURE
GREEN PROGRAM

33. SCANDI CULTURE
GREEN PROGRAM
GREEN PROGRAM
Scandinavian Building Services is dedicated to preserving the environment,
and decreasing our carbon footprint. To support this goal, we are
committed to:
• Offsetting our carbon footprint with carbon credit initiatives.
• Reducing all waste produced by our company, and encouraging our
clients to incorporate effective waste reduction strategies into their
policies.
• Limiting the amount of water consumed by cleaners and owner
operators.
• Implementing a feasible recycling strategy used by all employees.
• Incorporating recycled and sustainable products into all offices.
• Paper‐free inspection system.

34. GREEN CULTURE
As a company, we are committed to reducing
our carbon footprint in the following ways:
• Recycling paper, bottles & pop cans
• Using recycled paper & other office supplies
• Staff jackets and all staff uniforms are eco‐
friendly
• Monitoring energy and water consumption,
as well as our waste levels
• Supporting Tree Canada ‐ donations on
behalf of clients are made on a quarterly
basis
• Approximately 3000 trees were
planted last year!
SCANDI CULTURE
GREEN PROGRAM

35. SCANDI CULTURE
REWARDS PROGRAM
REWARDS PROGRAM
It is one of our goals at Scandinavian to
recognize our people and let them know what
a wonderful job they are doing!
MONTHLY REWARDS
Operations managers are given rewards to give
out to employees who should be recognized for
their great work.
ANNUAL REWARDS
A reward is specifically chosen for one Owner
Operator and one payroll employee from each
region by their operations manager.
MILESTONE REWARDS
Each employee that passes 5, 10, 15, 20, etc
years with Scandinavian Building Services
receives an award from the company for their
service and dedication, as well as a personalized
yearbook to commemorate their years with us.

36. SCANDI CULTURE
OWNER OPERATOR PROGRAM
OWNER OPERATOR
PROGRAM
Scandinavian Building Services Ltd. enters
into a partnership with the successful
Owner Operator to maintain a high level of
cleaning consistency on a specific project.
The Owner Operator is made aware of all
budgets as well as complete exposure to
the total technology, training and safety
programs, and buying powers of the
organization.
• Motivated
• Positive
• Creating consistency for the client
• Have increased job satisfaction
ALL OF WHICH REDUCE TURN OVER!
AS A RESULT STAFF ARE:

37. SCANDI CULTURE
TECHNOLOGY & INNOVATION
v
COMMUNICATION
Each project manager carries an iPhone and
an iPad at all times.
Quality Assurance Inspections are filled out
on‐site, and are wirelessly uploaded to the
Scandinavian database. This sends live‐time
information and results to the customer
instantaneously.

38. SCANDI CULTURE
TECHNOLOGY & INNOVATION
PERSONNEL
LOCATOR DEVICE
The cleaner uses the handset to log in to the cleaning
site. When the job is completed, they log out. The data
from the Handsets is transmitted using GSM/GPRS
network to the servers.
If a premise is not occupied at the planned time, the
system will inform the service manager.
Budgeted hours are compared to the real hours on‐line
service managers will have full control of their sites and
employees at all times efficiency and quality of the
services will increase.

39. SCANDI CULTURE
TECHNOLOGY & INNOVATION
T6 BIOMETRIC TIMECLOCK
• Sends messages to employees regarding specific
assignments, HR issues, or anything else that needs
to be communicated in a timely manner
• Prints pay stubs on the device using EPAY Systems
patented technology eliminating the expense of
overnight mailing pay stubs to employees at remote
locations
• Eliminates buddy punching and time theft
• Transfers data to web‐based time sheets
• Utilizes scalable infrastructure
• Replaces manual data entry and errors
• Communicates in multiple languages
• Sends real‐time alerts to management
• Enables employees to confirm that they’ve had an
accident‐free work shift in order to prevent
frivolous workers compensation lawsuits
• Captures meal deduction time after predetermined
hours are worked
When combined with our Blueforce software, the T6 serves as a live timecard collection device. Some of the features
that are enabled by the T6 include:

40. SCANDI CULTURE
TECHNOLOGY & INNOVATION
EQUIPMENT
MACHINE
• T3 Walk‐behind Floor Scrubber
• T5 Walk‐behind Floor Scrubber
• 5700 Industrial‐strength Walk‐behind Scrubber
• T7 Micro‐rider Floor Scrubber
CART
• Pre‐Treated (PT)
• Divided Bucket (DB1)
• Double Bucket (DB2)
• Flat Press (FP)
MICROFIBRE PROGRAM
• String Mops & Accessories
• Microfiber Mops & Frames
• Microfiber Dust Mops & Cloths

41. SCANDI CULTURE
TECHNOLOGY & INNOVATION
SPECIAL PROJECTS DIVISION
PRESSURE WASHING
RETAIL & RESIDENTIAL
• Milk Coolers
• Bakery Racks
• Shopping Carts
• Siding
• Sidewalks
• Compactors
PARKING LOT MAINTENANCE
• Litter Pick Up
• Snow Removal
• Roof Snow Removal
• Line Painting
STONE CARE & RESTORATION
• Polished Concrete
• Concrete Sealing
• Warehouse Floors
• Line Painting
• Restore Marble Counter Tops
CONSTRUCTION CLEANING
• Industrial
• Retail
• Signs
HIGH DUSTING
• Top of Coolers
• Ventilation
RESIDENTIAL CLEAN UP
& PROJECTS
• Litter Pick up
• Yard Cleaning
STEAM CLEANING
COMMERCIAL & RESIDENTIAL
• Carpets
• Furniture
WINDOW CLEANING
COMMERCIAL & RESIDENTIAL
• Interior & Exterior

42. SCANDI CULTURE
TECHNOLOGY & INNOVATION
MAINTENANCE
We have certified technicians that work on all
equipment Scandinavian purchases
• Cost savings for the customer
• 24 hour emergency service
Train our owner operators to do light maintenance
on the equipment
• Increases the life of each machine
• Decreases breakdowns
• Increases productivity
Every 4 months each piece of equipment is given a
full 20 point service Maintenance program
• Repairing tiles
• Painting walls
• Repairing a hole in the drywall

43. SCANDI CULTURE
TECHNOLOGY & INNOVATION
GRINDING & POLISHING
CONCRETE & STONE FLOORS
Years of experience with both diamond grinding and propane
power have combined to establish the new standard in floor
refinishing equipment. The PolyGrind offers the ultimate in
fast setup, ease of operation and high productive capability
for natural stone, terrazzo, and wet or dry finishing of
concrete floor surfaces.
WET VS. DRY POLISHING
Polished concrete is not achieved by simply
exposing the rock in the concrete mix, then you
must apply a sealer.
By and large, contractors can polish concrete using
wet or dry methods, but typically they use a
combination of both. The wet process uses water
to cool the diamond abrasives and eliminate
grinding dust.
Dry polishing requires no water. Instead,
contractors use machines equipped with dust‐
containment systems that eliminate virtually all of
the mess.

44. SCANDI CULTURE
CORE VALUES
SERVICE | |MOTIVATE CONNECT|RESPECT

45. SCANDI CULTURE
MISSION STATEMENT
Scandinavian is not driven to be the biggest, it is
not driven to be the most profitable.
Scandinavian exists to give the best service in our
industry to our clients daily for fair value.

46. SCANDINAVIAN.CA