Roberto L. Llagas has over 5 years of experience as a Quality Technician in electronics manufacturing. He has expertise in quality assurance, quality control, failure analysis, and continuous improvement tools like Lean Six Sigma. Llagas is proficient in various manufacturing and quality systems as well as software like MS Office, Adobe, and Solidworks. He is currently a Quality Technician II at Plexus Corporation where he performs tasks such as calibration management, quality inspection, and root cause analysis.

1. Roberto L. Llagas
(408)209-3120
roberto.llagas@yahoo.com
QUALITY TECHNICIAN: 5+ years of experience in electronics manufacturing under quality department.
Ensuring products are in- compliance with manufacturing process and quality standards for customers.
Summary of Expertise/Qualifications:
 Ability to adapt quickly and work with different manufacturing systems (ERP, MRP and Quality
systems), processes and quality systems of high complexity products from PCBA’s and Box
Builds/mechanical assemblies.
 Provide excellent customer service and maintain solid communications and relations for both supplier
end and customer end.
 Proficient in following software’s: MS Office (Excel, Word, Visio, Power point etc.) Adobe (Acrobat
and Photoshop), Minitab and Solidworks.
 Quality Assurance, Quality Control and Failure Analysis. Familiarity and use of different quality tools
for quality improvements.
 Strong analytical and critical thinking and problem solving skills that can implement solutions for
improvements.
 Continuous Improvements: Lean Sigma, Six Sigma, and Kaizen.
 Follow proper SOP (standard operating procedures), quality systems, safety procedures to ensure
compliance of products and workplace.
 Managing, planning, scheduling and execution of work objectives.
 Ability to self-manage, self-motivate and efficient time management with great attentions to details.
 Excellent written and verbal communication between colleagues.
Professional Experience:
Plexus Corporation – Quality Technician II
08/2015 - present
 Calibration Coordinator: Manage all customer owned and company owned tools and equipment’s for
calibration and preventive maintenances from different vendors. Scheduling calibration, including
maintenance, Maintain all calibration certifications and service records for external and internal audit.
 Quality Control: Execution and monitoring of control plan, inspection plan and FMEA’s for improving
and maintaining quality. Lead in products, raw material, and in-process assembly containment such as
conducting a purge for non-conforming materials or assemblies. Assist in conducting CAPA, from
Supplier Corrective Action (SCAR) and Internal Corrective Action (ICAR) and monitoring progress.
Create deviation for temporary changes if necessary. Documentation of any changes in the process such
as deviations, ECOs, revision changes etc.
 Quality Assurance: Create and modify inspection plan for incoming materials, floor inspection for
work-in-processes, final inspection for FG units, and rework for RMA units if-necessary. Knowledge of
G D & T (Geometric Dimension & Tolerance) as a reference for incoming inspection and validation of
discrepancies in NCM. Use of different inspection tools such as CMM (Micro VU system), X-ray,
micrometers, calipers, microscope etc.
 Failure Analysis and root cause analysis: Support in non-conforming materials and determining root
causes. Investigating and disposition of NCM from PCA’s and mechanical parts (custom engineered
parts and assemblies). Work with customer and supplier/vendor to implement solutions on quality
issues found. Monitor implemented solutions on its progress.
 IPC 600 and 610 certified.
Flextronics – Quality Technician:
01/2013 – 08/2015
 IPC 600 and 610 certified.

2.  Follow work instruction and procedures (SOP’s, ABI’s and EWI’s) for ensuring compliance to quality
standards and manufacturing process.
 Read blueprints, drawing, prints of raw materials assemblies and pilot builds for any new projects or
project revisions.
 Finding discrepancies on incoming raw materials, work in process materials/assemblies, and finished
good products.
 Use of different type of tools and equipment for inspection such as x-rays, multi-meter, microscope,
calipers etc.
 Audit and record tools and machines for calibration and maintenance.
 Use MES (Manufacturers Execution System) for uploading data creating NCM and RMA reports.
 Validation and verification of Non-conforming materials for final disposition.
 Support MRB to review for approval or changing dispositions.
 Support RMA for any failure analysis and apply proper rework/actions.
 Implement solutions and create inspection instructions for rework products.
 Create first article and conduct first article inspection prior to shipment.
 Assist customers for any external audit such as physical inventory, and line audit.
 Assist new employees and apply proper training.
 Create a stop line for any issues that prevent operators from continuing the process.
 Testing samples from the production line for process monitoring.
 Archive and organize all QA files such as incoming inspection files, testing results, training records,
checklists/check sheets, first articles, equipment preventive maintenances etc.
 Strong data entry skills with high accuracy.
 Physical inventory of NCM’s and RMA’s.
Education/Organizations:
ASQ member
2014 (undergraduate) Devry University San Jose, CA
Computer Information System: Focusing on practical applications of technology to support organizations or
companies while adding values to their offerings.
 Networking and communication basics: Network set-up, installation, internet operations and software
updates. Network maintenance and security.
 Creating and designing of a computer program. Learning basics of computer programming. Writing
codes and use of different types programming languages such as Python, Java etc.
 Debugging programs and updating existing programs
 Introduction to Business: Learning applications of different technology and applying it for benefit of
organizations or company.
 Advance courses in Mathematics and English utilizing it in a professional work field.