1. AYA MOSTAFA ABDO SAQR
Address: El-manzala El-Dakahlia Egypt
Phone: 01281812653 - 01099682281
Email: Ayaeman_ae@yahoo.com
Educational Qualification:
Degree: Good
Major : Accounting
University: Al-Mansoura
Faculty: Commerce English Section
Graduation Year: 2013
Certificates:
• Course Name: EDU Egypt Business Process Outsourcing Skills Certification
at Information Technology Institute (ITI)
• Duration (March/2013 – September/2013):
• The Training covered the following:
o Soft Skills (Customer Service including Assertive Behavior and Handling
Irate Customers , Time Management, , Communication skills, Presentation
skills, and Team Work)
o Voice and Accent (Global Language, Consonant and Vowel Sounds, and
Syllables and Syllabic Stress)
o Grammar and Sentence Structure
o PC Skills (MS Office, Internet Search Basics and Browsing, Typing
Techniques)
o Analytical Skills
o Aptitude (Numerical Ability, Logical Reasoning, and Attention to Details)
• Course Name: ICDL
•Course Name: BERLITZ English
Duration (March2012-Augt2012)
The Training covered the following: From ( level5: level8)
Job history
*Experience : work at accounting office
*Duration : from december2013:march2014

2. Languages:
• Arabic Native Language
• English Good in professional and social environment.
Computer Skills:
Computer Skills: V.Good
• Microsoft Office : Word, Excel, PowerPoint, Outlook, Windows and
Internet Browsing
Relevant Skills:
• Excellent mathematical and logical reasoning skills
• Ability to handle multiple-tasks
• A Team Player
• Dealing with different kinds of customers and handling their needs
successfully & cheerfully
• Ability to analyze and solve problems
• Strong communication and presentation skills
• Appreciate responsibility and aspire to learn more about various fields
of interests
• Familiar to working under pressure
• Very good MS Office skills (Word, PowerPoint and Excel)Excellent
command of spoken and written English