Sara Nader Azer is a senior business analyst and product owner with over 7 years of experience in the ICT domain serving NGOs. She has a bachelor's degree in computer science from Cairo University and certifications in business analysis, software testing, and project management. She is seeking a challenging position within the not-for-profit sector where she can apply her skills and experience in areas such as requirements gathering, solution development, and product ownership.

1. Sara Nader Azer
Victoria - Australia | +61414340067 | sara.n.azer@gmail.com | Skype: sara.nader5
SUMMERY
With more than 7 years of experience in the ICT domain serving NGOs, I have well developed professional analysis and
communication skills coupled with a natural ability to identify actual needs of an organization. I have intensive
experience in creating highly innovative technical solutions that improve NGOs performance and move them toward
growth. I also have an overseas experience through working at “Arkdev” for Software Solutions – Egypt and its sister
company “See3” located in USA what makes me resourceful, self-confident, and able to quickly adapt to unfamiliar
situations and have the interpersonal skills to operate in any multi-culture theme.
I’m seeking a challenging position within the not-for-profit sector where my academic, professional and personal
experience and skills can be employed and developed.
I live in Melbourne and I have full rights to work in Australia. My acquired Australian visa is: Skilled-Regional Sponsored
(subclass 489).
EDUCATION
Bachelor’s degree in Computer Science Cairo University, Egypt
Faculty of Computers and Information Science 2004-2008
Major: Information Systems GPA 3.1/4
Minor: Decision Support
Assessed by Australian Computer Society (ACS) in the course of ICT skills assessment on 2012 to be equivalent to an
AQF Bachelor Degree with a major in computing
EXPERIENCE
See3 for Digital Solutions Chicago, USA
Arkdev for Software Solutions Cairo, Egypt
Dec 2011 – Aug 2015
Senior Business Analyst and Product Owner
 Leading the analysis work of web services at an interactive agency dedicated to helping not-for-profit
organizations and social causes using new media to activate people and advance social causes in USA and Egypt.
 Gathering requirements of both on-shore and off-shore clients by holding elicitation meetings and follow up with
them to implement projects focus on advocacy, online community building, fundraising, list building, new
member acquisition, and content distribution through the creation of organizational websites, campaign
microsites and social media applications.
 Managing and creating time-bound project elicitation and analysis plans to fulfill business needs of NGOs.
 Developing a high quality analysis templates and documents (SRS, wireframes, ERDs, Use cases, User Stories, etc.)
to be reviewed by clients and used by development team.
 Assessing the need of new solutions, formulate solution objectives and provide professional advice to lead the
development process.
 Working as product owner together with the team to plan and execute projects, ensuring that teams have
appropriate requirement specifications, direction, and priorities to deliver products effectively.
 Representing clients and engaging them in production sprints as a product owner.
 Creating, maintaining, Prioritizing and sequencing the Backlog according to business value or ROI.
 Delivering releases and demoing sprints to stakeholders.
 Following up with stakeholders on system usability and giving training to end-users on how to manage and
handle the software system.
 Researching rapidly changing technology trends, directions and best practices for the business.

2.  Supporting and adjusting configurations and settings of CRMs that serve NGOs like Blackbaud, CiviCRM and
Convio to fit the organization need.
 Maintaining and developing donor and constituents relations management system solutions to support
fundraising activities, including supporter database segmentation and management.
 Plan for data migration and assist in data cleansing of data legacy databases that are converted to a new platform
and participate in the validation of conversion runs.
 Provide data material for annual donor audit and assist in the development of management reports.
 Provide ad hoc data reports from database using tools available where an existing report is not available.
 Reading data reports in order to suggest and provide new solutions to enhance the overall performance of the
organization
 Coordinate with other teams (QC, QA, Graphics, and Data Center) to guarantee best analysis quality.
 Receiving and assessing change requests as a part of the change management plans. Discussing the change
severity and effect with the project CCB (Change Control Board).
 Documenting different software systems and provide a manual guides that helps system Admins/ user efficiently
use the developed systems.
 Mentoring and supervising junior analysts.
See3 for Digital Solutions Chicago, USA
Arkdev for Software Solutions Cairo, Egypt
Sept. 2009 – Dec 2011
System Analyst
 Developing system functional specifications of not-for-profit solutions and physical designs using appropriate
diagrams and documentations.
 Communicating and coordinating with the clients, client representatives and stakeholders (onshore and off
shore) to get the software requirements of their web-based projects, using the best gathering requirements
techniques with respect to the client location and availability, using a various spectrum of communication tools
for off-shore clients, like emails, Instant messaging, phone calls and online desktop sharing and controlling tools
 Developing system wireframes and use appropriate tools to architect websites and online applications in the
early stages of the project life cycle to help the client set an effective architecture for the pages.
 Developing both functional and non-functional Software Requirements Specifications (SRS) documents; semi-
technical documents that can be understood by the development team and the client.
 Contributing in setting the marketing strategy of the proposed solution to have the new solution firmly
integrated into a complete web-presence, ex: enhancing the SEO, Facebook Tabs, Google Ads, etc.
 Adjusting and re-arranging the website contents to manage the website as a professional marketing tool.
 Creating and managing e-mail campaigns through third party services or built-in services.
 Documenting different software systems and provide a manual guides that helps system Admins/ user efficiently
use the developed systems.
 Working in cooperation with different development teams and database environments.
See3 for Digital Solutions Chicago, USA
Arkdev for Software Solutions Cairo, Egypt
Oct. 2008 – Sept. 2009
Software Technical Tester
 Perform test plans, create testing environment (on Jira), adjust test reports and ensure safe delivery upon
milestones.
 Implement integration, system and user acceptance testing including designing test cases, developing test
scenarios and execute testing procedures for both desktop applications and websites.
 Track issues and defects to closure or escalate in case of lagging.
 Contributing in defining a processes, roles, tools and methodology to establish a testing department.

3. AWARDS AND CONFERENCES
 Public Relations Professional Certificate, awarded by the American university in Cairo. Mar. 2015
 Certified Business Analysis Professional (CBAP) - Part I, awarded by “Campus Educational Center”. Mar. 2014
 Certified Business Analysis Professional (CBAP) - Part II, awarded by “Campus Educational Center”. Jul. 2014
 Introduction to Agile, awarded by “Software Engineering Competence Center (SECC)”. Mar. 2014
 Introduction to Software Project Management, awarded by (SECC). Nov. 2014
 Foundation Certificate in software Testing (ISTQB #12032702). Apr. 2012
 Strategic Management, awarded by “Awareness”. Oct. 2010
 Communication Skills, awarded by the “Professional Management Expertise Centre”. Jul. 2008
 Time and Stress Management, awarded by the “Professional Management Expertise Centre”. Jul. 2008
 Presentation Skills, awarded by the “Professional Management Expertise Centre”. Jul. 2008
 Oracle ERP 11i, Course awarded by “Information Technology Institute (ITI). Jul. 2008
TRAININGS
 SPI for SMEs Project 2008 – Product Development
Preparing for the getting the CMMI certificate for Arkdev. 16 hours training about the CMMI capability and
Maturity levels – Product Development Processes and how it relates to Requirements management and analysis,
Configuration management, Quality Assurance, Quality Control and other process areas.
 2007 scientific computational center of Cairo University - Web developer trainee
Receiving training as a Web Developer where tasks related to airing a website content based on a pre-set
schedule was assigned to the team
INTERNATIONAL EXPERIENCE
 Research trainee- Connections Group for political consultancy [Seattle, USA] Apr 2013
As a member of Connections Group, I used to do the following: Conducting researches, Monitoring and
evaluating campaigns, Reporting performance, Networking with other organizations and seeking potential clients,
Preparing and translating training material, Building database of contacts, Giving presentations and Setting
content strategy for the Facebook page.
 Professional fellow – Leaders for interreligious understanding[Copenhagen- Denmark] Feb 2012
As a participant in this program I had to travel to Denmark and Lebanon to participate in a study about diversity
and social inclusion. With all the sessions, assignments and discussion groups, I have gained lots of knowledge
and experience about social need to co-exist and being enriched by the diversity.
 Cultural exchange student Super8 Motel [Omaha, USA] Jul 2008
As an exchange student I was exposed to the American culture where I worked with American colleagues,
traveled and met new people.
REFERENCES
 See3 for Digital solutions – Chicago, USA
Michael Hoffman – CEO
Tel: (+1) 773 784 7333 ext 302
E-mail: michael@see3.com
 Ark Development for Software solutions – Cairo, Egypt
Amgad Kaldas – CEO
Tel: (+2) 01222459729
E-mail: amgad@arkdev.net