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Esouag r12 presentation


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Esouag r12 presentation

  1. 1. Oracle E-Business Suite Release 12 Ron Nawojczyk Senior Solution Consultant (Now-a-check)
  2. 2. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remain at the sole discretion of Oracle.
  3. 3. Oracle At-a-Glance <ul><li>Globally… </li></ul><ul><li>#1 in Database </li></ul><ul><li>#1 in Supply Chain Mgmt </li></ul><ul><li>#1 in Customer Relationship Mgmt </li></ul><ul><li>#1 in Human Capital Mgmt </li></ul><ul><li>#1 in Industries </li></ul><ul><ul><li>Retail </li></ul></ul><ul><ul><li>Communications </li></ul></ul><ul><ul><li>Public Sector </li></ul></ul><ul><ul><li>Professional Services </li></ul></ul><ul><ul><li>Financial Services </li></ul></ul><ul><li>275,000 total customers </li></ul><ul><li>220,000 database customers </li></ul><ul><li>30,000 applications customers </li></ul><ul><li>30,000 middleware customers </li></ul><ul><li>17,700 partners </li></ul><ul><li>56,000 employees </li></ul><ul><li>14,000 developers </li></ul><ul><li>7,000 support staff </li></ul>
  4. 4. <ul><li>R&D: Procter & Gamble to source 50% of new product ideas from global partners by 2010 </li></ul><ul><li>Design: Boeing designs navigation and landing gear systems in India </li></ul><ul><li>Procurement: Pella sells windows primarily in the US, but sources many parts overseas </li></ul><ul><li>Manufacturing: Sony, Dell, and Apple use China’s Quanta Computer for laptop manufacturing </li></ul><ul><li>Shared Services: Citigroup uses a single global HR system to serve all divisions and geographies </li></ul>Globalization Changes Everything “ Our strategy is to work with global networks to leverage the best technologies on the planet.” -- HP SVP Dick Conrad
  5. 5. Management Challenges Globalization creates unique challenges in managing… Competitors The Internet eliminated borders making all markets global markets Compliance Mandates Increased and varying regulatory / security requirements exert additional burdens on businesses Suppliers Margin pressures force companies to search for goods & services anywhere in the world resulting in complex supply networks Customers & Employees Manage employees and customers dispersed across geographic and cultural boundaries
  6. 6. To Meet These Challenges, Businesses Must… <ul><li>Think Globally to make the right decisions </li></ul><ul><li>Work Globally to be more productive </li></ul><ul><li>Manage Systems Globally to lower cost and increase performance </li></ul>
  7. 7. Brought to You by Oracle Applications Unlimited The G lobal B usiness Release CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract Introducing Oracle E-Business Suite 12
  8. 8. Flexible Architecture Meets the Needs of Dynamic, Global Businesses <ul><li>Complete </li></ul><ul><li>Integrated </li></ul><ul><li>Standards-based </li></ul><ul><li>Adaptable </li></ul><ul><li>Accessible </li></ul><ul><li>Secure </li></ul><ul><li>Scalable </li></ul>Fusion Middleware Database RAC / Grid Enterprise Security Role-Based Portal Access Performance Management Analysis, Planning & Reporting Compliance Framework Systems Management Applications <ul><li>Integration Services </li></ul><ul><li>Process Orchestration </li></ul><ul><li>User/System Configuration </li></ul><ul><li>Data Hubs </li></ul><ul><li>Application Server </li></ul><ul><li>Web Services </li></ul><ul><li>Development Tools </li></ul><ul><li>Collaboration Tools </li></ul>
  9. 9. Release 12 Enables You To… Think Globally Work Globally Manage Systems Globally Make more informed and compliant decisions with a global view of customers, suppliers, partners, and operations
  10. 10. R12 Improves Global Decision Making by Supporting All Types of Reporting/Analysis <ul><li>Make timely decisions with integrated information systems </li></ul><ul><li>Target information delivery with role-based dashboards </li></ul><ul><li>Protect organizational integrity with secure information delivery </li></ul>Financials, Supply Chain, Projects, PLM, Sales & Marketing, HR, Service Transaction Processing Users Sensor Based Services Analysts Managers Executives Operational Reporting Profitability Analysis Performance Scorecards Consolidation & Compliance Forecasting & Modeling Network Optimization Inventory Optimization Portfolio Analysis Reporting Planning Think Work Manage
  11. 11. Global Financial Consolidation Make more informed financial decisions with a single, accurate, global view of financial position <ul><li>Perform true global consolidation by bringing together financial data from any source </li></ul><ul><li>Automate consolidation process to improve speed, consistency, and auditability </li></ul><ul><li>Capture and apply accounting rules to meet local reporting standards worldwide </li></ul><ul><li>Use familiar spreadsheets to build sophisticated financial statements with drilldown links </li></ul>Think Work Manage
  12. 12. Profitability Analysis Achieve greater insight into the profitability of global operations and provide actionable information for driving margin improvement <ul><li>Achieve global view of profitability from multiple data sources </li></ul><ul><li>Calculate profitability based on user-definable rules and formulas </li></ul><ul><li>Analyze profitability along any dimension including geography, product, channel, segment, customer, organization, etc </li></ul>Drivers Resources Activities Statistics Costs / Revenue Transactions Cost Pools % Distributions Rate X Volume Models Methods Profitability Engine Think Work Manage
  13. 13. Project Portfolio Analysis Balance and align global projects with organizational objectives and strategy Scenarios Strategy Projects Metrics & Ranking <ul><li>Define: Build consensus by establishing and communicating a common framework for evaluating projects </li></ul><ul><li>Evaluate: Simulate the impact of business change by evaluating “what-if” scenarios </li></ul><ul><li>Select: Rate and rank portfolios to ensure strategic fit and/or maximize return on investment </li></ul><ul><li>Integrate: Ensure individual project success by seamlessly connecting with Oracle Projects for tracking and planning </li></ul><ul><li>Communicate: Streamline the delivery of project portfolio status and decisions to global stakeholders </li></ul>Balanced Portfolio Think Work Manage
  14. 14. Strategic Network Optimization Create optimal supply chain networks by continuously evaluating the cost and revenue impact of global supply & fulfillment decisions <ul><li>Increase profits through asset rationalization </li></ul><ul><ul><li>Model supply chain to determine optimal mix and location of facilities and equipment </li></ul></ul><ul><ul><li>Analyze scenarios via geographical visualization </li></ul></ul><ul><li>Reduce costs through dynamic sourcing </li></ul><ul><ul><li>Leverage network plan to improve sourcing, inventory, and replenishment strategies </li></ul></ul><ul><li>Manage global risk more effectively by anticipating supply and demand fluctuations </li></ul>Graphical Simulation of Network Think Work Manage
  15. 15. Global Inventory Optimization Optimize global inventory levels & locations based on anticipated demand <ul><li>Maximize on-time product delivery while minimizing inventory costs </li></ul><ul><li>Improve delivery flexibility by storing common subassemblies which are completed only when an order is placed </li></ul><ul><ul><li>Account for global demand, supply & lead-time variability </li></ul></ul><ul><ul><li>Select the best global inventory investment strategy </li></ul></ul><ul><li>Reduce inventory write-offs </li></ul>Inventory Cost Product Delivery 10 30 50 75 80 85 90 95 100 Without Oracle With Oracle Lower Inventory Cost Improve On-Time Delivery Think Work Manage
  16. 16. Real -Time Operational Reporting Make better and faster decisions at dramatically lower cost Daily Results, Flexible Periods Flexible Comparisons Multiple Currencies Graphs / Trends Performance Measures (KPIs) Reports w/ Drilldown <ul><li>Get rapid results with an out-of-the-box mgmt reporting system </li></ul><ul><li>Get the right information with role-based dashboards </li></ul><ul><li>Get complete information with seamless drilldowns </li></ul><ul><li>New in R12: </li></ul><ul><ul><li>6 dashboards, 49 KPIs, 90 rpts </li></ul></ul><ul><ul><li>A focus on global sourcing, purchases, and supplier mgmt </li></ul></ul>Drag & Drop Portlets Think Work Manage
  17. 17. EBS Business Intelligence Marketing & Sales Intelligence Service Intelligence Procurement Intelligence Supply Chain & Order Mgt Intelligence Financial Intelligence Human Resources Intelligence Pipeline Analysis Sales Forecasting Opportunity Analysis Quota Analysis Marketing Analysis Lead Conversion Absence Analysis Compensation Analysis Talent Management Workforce Profile Turnover Trends Return on Human Capital A/R & A/P Analysis GL / Balance Sheet Analysis Customer & Product Profitability P&L Analysis Expense Management Cash Flow Analysis Supplier Performance Spend Analysis Procurement Cycle Times Inventory Availability Employee Expenses BOM Analysis Order Linearity Orders vs. Available Inventory Cycle Time Analysis Backlog Analysis Fulfillment Status Customer Receivables Activity Analysis Customer Satisfaction Resolution Rates Service Rep Effectiveness Service Cost Analysis Service Level Trends Next Generation DBI Low TCO Preserved Business-friendly Logical Layer
  18. 18. Release 12 Enables You To… Think Globally Work Globally Manage Systems Globally Increase productivity with global processes that cross applications, divisions, and regions
  19. 19. A New User Experience for R12 Accelerate global roll-outs with simplified business flows and user interface <ul><li>Reduced pop-ups and duplicate screens </li></ul><ul><li>Re-designed and streamlined entire workflows </li></ul><ul><li>Reduced the number of steps to complete key tasks </li></ul><ul><li>Improved overall look & feel and visual style </li></ul><ul><li>Increased personalization capabilities </li></ul><ul><li>Campaign Management </li></ul><ul><li>Customer Support </li></ul><ul><li>Collections & Payments </li></ul><ul><li>Loan Management </li></ul>Improved Workflow in Targeted Areas <ul><li>Financial Consolidation </li></ul><ul><li>Online Candidate Registration </li></ul><ul><li>Absence Management </li></ul><ul><li>Salary Administration </li></ul><ul><li>Self-Service Purchasing </li></ul><ul><li>Sourcing </li></ul><ul><li>Supplier Collaboration </li></ul><ul><li>Business Intelligence </li></ul>Think Work Manage
  20. 20. Global Financial Management Increase the efficiency of shared services and single database operations with streamlined processing, reporting, and access across operating units Single Global Database Shared Service Center Org 3 Org 2 Org 1 Examples: Payables, Purchasing, Collections, HR Drive Shared Services with R12 Financial Management Initiatives Think Work Manage
  21. 21. Global Financial Management: Multi-Org Access Increase the efficiency of shared services and single database operations with streamlined ACCESS , processing, and reporting across operating units Perform multiple tasks across operating units (OUs) without changing responsibilities <ul><li>Define and manage OUs from a central location </li></ul><ul><li>View and manage customers across OUs </li></ul><ul><li>Enter and pay invoices across OUs </li></ul><ul><li>Receive goods across any OU </li></ul><ul><li>Negotiate with suppliers for your enterprise, not just your OU </li></ul>For Example: Single Responsibility Holland Legal Entity Denmark Legal Entity Belgium Legal Entity Belgium Operating Unit Holland Operating Unit Denmark Operating Unit Think Work Manage
  22. 22. Single subledger transaction (e.g. invoice, payment) can create multiple accounting entries <ul><li>Ensure both corporate visibility and local compliance by automatically creating accounting for all legal entities </li></ul><ul><li>Simplify inter-account reconciliation for key business flows such as procure-to-pay or order-to-cash </li></ul><ul><li>Streamline reporting and inquiries by leveraging a common and consistent data model across all subledger applications </li></ul>Global Financial Management: Subledger Accounting Increase the efficiency of shared services and single database operations with streamlined access, PROCESSING, and reporting across operating units Ledger B French GAAP/IAS Plan Comptable French Calendar EUR Ledger A US GAAP US COA US Calendar USD Subledger Transaction Dr Cr Think Work Manage
  23. 23. Ledger Set <ul><li>Ledger Set Benefits: </li></ul><ul><li>Cross/Multiple Ledger processing and reporting </li></ul><ul><li>Data and definitions that can be shared and secured </li></ul><ul><li>Native support for multiple accounting representations </li></ul>Reporting Currency Global Financial Management: Ledger Sets Increase the efficiency of shared services and single database operations with streamlined access, processing, and REPORTING across operating units French Rules Plan Comptable French Calendar EUR Ledger B <ul><li>Must Share: </li></ul><ul><ul><li>C hart of Accounts </li></ul></ul><ul><ul><li>C alendar </li></ul></ul>US GAAP US COA US Calendar EUR Ledger A US GAAP US COA US Calendar GBP Ledger D <ul><li>Defined by 4 C’s: </li></ul><ul><ul><li>Accounting C onvention </li></ul></ul><ul><ul><li>C hart of Accounts </li></ul></ul><ul><ul><li>C alendar </li></ul></ul><ul><ul><li>C urrency </li></ul></ul>Ledger C US GAAP US COA US Calendar USD Think Work Manage
  24. 24. Governance, Risk, & Compliance Document, test, monitor, and certify ongoing compliance with Sarbanes-Oxley, JSOX, HIPAA and other global regulations <ul><li>Diagnose access and process control violations and take corrective action </li></ul><ul><li>Strengthen application control environment with continuous monitoring </li></ul><ul><li>Ensure auditability via secure change control and history </li></ul>Think Work Manage Certify and Report Results Track Compliance Status, Document Findings, Mitigate Exceptions Assess Risk & Controls Scope Audit Program Test Controls Document Processes Create Risk & Control Library
  25. 25. E-Business Tax Centrally manage tax transactions across entire E-Business Suite Tax Transactions Tax Setup/Rules Internet Expenses Receivables Order Management General Ledger Purchasing Internet Procurement Inter-Company Invoicing Payables <ul><li>Single Repository of transactions for global business insight </li></ul><ul><li>Centralized rules applied to transactions to manage globally and reduce risk </li></ul><ul><li>Automation of tax processes on transactions to improve operational efficiency </li></ul><ul><li>Extensible architecture that supports additions, e.g. Self-assessed Use Tax </li></ul>Think Work Manage
  26. 26. <Insert Picture Here> “ We’ve provided corporate assurance from a controllership perspective by centralizing our foundational accounting activities, defining our corporate policies and procedures, and standardizing our processes.” Anthony Salcido VP and Corporate Controller, Toyota Motor Sales USA
  27. 27. Global Talent Management <ul><li>Higher quality products & svcs </li></ul><ul><li>Lower employee turnover rate </li></ul><ul><li>Lower hiring and training costs </li></ul><ul><li>More productive and skilled employees </li></ul><ul><li>Reduced employee downtime during the on-boarding, transfer, and off-boarding process </li></ul>Benefits Expense, Productivity & Revenue Improvements <ul><li>Increase in employee morale at all levels of the organization </li></ul><ul><li>Reduced risk from outdated Information Technology </li></ul>Other Improvements Business Environment SG&A Expense Sales / Services Credibility & Investor Confidence Risk Employee Satisfaction Income Statement Workforce Performance Mgmt <ul><li>Cascading Objectives </li></ul><ul><li>Appraisal Uplifts </li></ul>Learning Management <ul><li>Workforce Certification </li></ul><ul><li>Applicant Support </li></ul><ul><li>Web Conferencing </li></ul>iRecruitment <ul><li>Auto-Search </li></ul><ul><li>Integration w/ Offers </li></ul><ul><li>Embedded Analytics </li></ul><ul><li>Assessments </li></ul>News Think Work Manage
  28. 28. Human Resource Localizations Manage all employees within a single system while adhering to local, in-country regulations Mexico Sweden Russia Norway Poland Kuwait Denmark UAE Finland India New in R12: Localizations expanded for 10 countries Oracle now has localizations for 30 countries covering 87% of world GDP <ul><li>Enterprise & workforce management </li></ul><ul><li>Workforce sourcing & development </li></ul><ul><li>Compensation & benefits management </li></ul><ul><li>Payroll management </li></ul>Business Process Examples Think Work Manage
  29. 29. Line Manager Overview Dashboard Think Work Manage
  30. 30. HCM Intelligence - New Features <ul><li>For line managers and human resource professionals, we have dashboards, KPI’s, and reports for: </li></ul><ul><ul><li>Employee workforce (headcount, salary and turnover) </li></ul></ul><ul><ul><li>Contingent workers </li></ul></ul><ul><ul><li>Absence (duration and occurrences) </li></ul></ul><ul><li>For the Chief HR Officer we have: </li></ul><ul><ul><li>Workforce (headcount, salary and turnover) </li></ul></ul><ul><li>For the budget manager we have: </li></ul><ul><ul><li>Workforce budgeting (headcount and costs) </li></ul></ul><ul><li>For the benefits manager we have: </li></ul><ul><ul><li>Open enrollment (number of elections) </li></ul></ul>Think Work Manage
  31. 31. Compensation Workbench Salary Statistics Reporting Think Work Manage
  32. 32. Key Features/Functions in HRMS <ul><ul><li>NEW FUNCTIONALITY </li></ul></ul><ul><ul><li>Workforce Performance Management </li></ul></ul><ul><ul><li>iRecruitment Offers </li></ul></ul><ul><ul><li>HR Checklists </li></ul></ul><ul><ul><li>HR Global Transfers </li></ul></ul><ul><ul><li>All new salary administration </li></ul></ul><ul><ul><li>Enhanced Compensation Workbench </li></ul></ul><ul><ul><li>Total Compensation Statement 1 </li></ul></ul><ul><li>NEW TECHNOLOGY </li></ul><ul><li>XML Publisher </li></ul><ul><li>All EEO reports </li></ul><ul><li>Qtrly Tax Return Worksheet </li></ul><ul><li>Employee W-2 </li></ul><ul><li>Retro Notifications Report </li></ul><ul><li>And more… </li></ul><ul><li>New User Experience – Key Highlights </li></ul><ul><li>iRecruitment - Completely re-designed Candidate Registration </li></ul><ul><li>Absence Management - Updated business flows and entire look-and-feel </li></ul><ul><li>Salary Administration - Vastly improved UX for Salary Information, including high-interactivity embedded analytics </li></ul><ul><li>Competency Profile - Completely re-designed user experience </li></ul>1 Available in FPK_RUP1 Think Work Manage
  33. 33. Manufacturing Practices for APAC Satisfy local requirements to compete in key outsourcing regions Asia Pacific is the factory floor for the world In 2005, China’s global trade surplus more than tripled Chargeable Subcontracting Automatically create replenishment orders and track component allocations & inventory for sub-contracted manufacturing (e.g. Shikyu) Golden Tax Support for China Provide compliant VAT calculation, invoicing, and tax reporting via China-certified “Golden Tax” software Customer Acceptance, Deferred Revenue and COGS Recognize and account for COGS and revenues in the same proportion, based on flexible contingencies & within the same accounting period Periodic Average Costing Support accounting compliance requirements in territories such as China/Taiwan Think Work Manage
  34. 34. Adv. Procurement for Materials & Services Achieve Best Cost, Quality & Delivery via Real-Time Supplier Collaboration Expanded Supplier Management and Enablement Unified Work-Center for All Procurement Responsibilities New Support for Complex Goods & Services Supplier Management Think Work Manage
  35. 35. Buyers Workbench The Procurement Professional’s Release Think Work Manage
  36. 36. Procurement for Complex Services Process – Author Contract Line PO Line with information from Negotiation Think Work Manage
  37. 37. Procurement for Complex Services Process – Author Contract Line Define Scope of Work Attach Scope of Work as a document <ul><li>Financing Terms: </li></ul><ul><li>Advance Amount </li></ul><ul><li>Recoupment Rate </li></ul><ul><li>Retainage Terms: </li></ul><ul><li>Max. Retainage Amount </li></ul><ul><li>Retainage Rate </li></ul>Associate Project, Task, Expenditure Think Work Manage
  38. 38. Supplier Scorecard Customize dashboard view to add more reports, KPIs, update KPI list, remove reports, portlets or add custom reports, KPIs etc. Each supplier will only see their data. View trend data over various time periods Think Work Manage
  39. 39. MES for Discrete & Process Manufacturing Control Demand-Driven Mfg with Integrated Shop Floor Execution System Automation & Control <ul><li>Deliver Real-Time Shop Floor Visibility to Multiple Layers of Management </li></ul><ul><li>Reduced TCO / Complexity via Integrated Mfg Mgmt & Production Execution </li></ul>MES ERP Corp Mgmt Shop Floor Control Production Mgmt <ul><li>Process Engineer </li></ul><ul><ul><li>Manage recipes & advanced process instructions </li></ul></ul><ul><li>Production Supervisor </li></ul><ul><ul><li>Create & manage batch status </li></ul></ul><ul><ul><li>Log non-conformances </li></ul></ul><ul><li>Dispensing / Prod Operator </li></ul><ul><ul><li>Pre-weigh designated ingredients </li></ul></ul><ul><ul><li>Process batch operations </li></ul></ul><ul><li>Operator </li></ul><ul><ul><li>Work from dispatch list </li></ul></ul><ul><ul><li>Record transactions, quality info, work completion, and time </li></ul></ul><ul><ul><li>View work instructions and component info </li></ul></ul><ul><ul><li>Report production exceptions </li></ul></ul><ul><li>Supervisor </li></ul><ul><ul><li>Review & resolve exceptions </li></ul></ul><ul><ul><li>Monitor shop floor progress </li></ul></ul>MES for Discrete Mfg MES for Process Mfg
  40. 40. Global Transportation Management Drive down logistics costs and increase on-time delivery by managing the international movement of goods within a single, scalable system Integrated with Shipping, Receiving, Inventory Management, and Purchasing Optimize Modes & Routes <ul><li>Plan across multiple legs, tiers, nodes, and modes (truck, air, train, ocean) </li></ul><ul><li>Handle all supplier inbound and customer outbound deliveries </li></ul><ul><li>Display results via intuitive, graphical UI </li></ul>Automate Execution & Collaboration Payments Event Mgmt <ul><li>Manage internal and 3 rd party fleets (eg. LSPs) in the same system </li></ul><ul><li>Enable partners to transact and “self-update” (eg. pick-up request) </li></ul><ul><li>Handle exceptions via automated event management notifications </li></ul>Think Work Manage
  41. 41. Streamlined NPI and Product Data Mgmt Drive Innovation and Improve Product Profitability Product Introduction <ul><li>Enhanced New Product Intro Flow </li></ul><ul><ul><li>Embedded Document Entity </li></ul></ul><ul><ul><li>Enhanced Multi-Org and Multi-Level Structure Mgmt </li></ul></ul><ul><ul><li>Operational Attribute Change Mgmt </li></ul></ul>Product Information Mgmt <ul><li>Inbound Data Sync and Data Quality Mgmt (Import Workbench) </li></ul><ul><li>Workflow-Based Change Controls for Item and Structure Imports </li></ul><ul><li>360 ° Transaction View of Product from EBS and External Data Sources </li></ul>
  42. 42. Oracle PIM Data Hub Solution Role of Import Workbench Data Quality & Change Control Consolidation Access & Search UCCnet / GDSN** Import & Synchronization Other Apps / Systems Customers / Suppliers Engineering CRM Online Catalog ERP Manufacturing XML Output (print catalogs, data sheets, etc.) Data Pools Syndication & Publication * Product Data Repository Import Workbench Think Work Manage
  43. 43. Asset Lifecycle Management Adopt a Holistic Approach to Managing Capital Assets <ul><li>Common Asset Repository </li></ul><ul><li>Enhanced Fleet Asset Management for Mobile Assets </li></ul><ul><li>Mobile / Wireless Work Execution </li></ul><ul><li>Enhanced Budgeting and Forecasting </li></ul><ul><li>Industry Specific </li></ul><ul><ul><li>Life Sciences: Support for 21 CFR Part 11 </li></ul></ul><ul><ul><li>A&D: Support for Rotable Parts and MEL/CDL* </li></ul></ul>*Minimum Equipment List, Configuration Deviation List Plan Build / Acquire Operate / Maintain Retire / Dispose Commission C o n c e p t R e t i r e m e n t Monitor Performance Think Work Manage
  44. 44. Asset Lifecycle Management Asset Oracle provides for tracking of every asset throughout it’s lifecycle Asset Install Design/ Specify Business Modeling Capital Plan Operate Maintain Construct/ Procure Manage Budget Dispose Decommission Think Work Manage
  45. 45. WO Operations Single Screen Work Order
  46. 46. Mobile Work Order Capability Whether remote or not, a technician has just one place to go for all work order information. Information Dashboard Work Queue Work Query Asset Details Transactions Charge Time Material Issue/Return Work Completion Enter Inspection Results Enter Meters Readings Problem Reporting Create Work Request Create Work Order Enter Quality Results Enter Meter Readings Create Work Order Approvals Think Work Manage
  47. 47. Global Customer Service Drive revenue and customer loyalty with superior customer service <ul><li>Efficiently resolve issues at the customer’s convenience regardless of geographic location </li></ul><ul><li>Coordinate the delivery of all global services within a single system </li></ul><ul><ul><li>Self-service & agent-assisted </li></ul></ul><ul><ul><li>On-site repair </li></ul></ul><ul><ul><li>In-house repair & refurbishment </li></ul></ul><ul><li>Increase revenues while decreasing contact, research & execution costs </li></ul><ul><li>Outsourced / 3 rd party services </li></ul><ul><li>Internal issues (help desk) </li></ul><ul><li>Investigations (case mgmt) </li></ul>Customer Support Initiate service requests 24x7 plus interact with service reps online via new screens for “internal” & “external” customers Case Management Manage key activities related to cases / clients / involved parties and securely share information across geographies or agencies Field Service Coordinate service delivery across time zones, schedule outsourced services globally, utilize digital maps to route reps Think Work Manage
  48. 48. Utilize Digital Maps to Route Reps Minimize drive time, maximize customer face time Think Work Manage <ul><li>Drive service revenue by enabling maximum number of service visits for each service representative </li></ul><ul><li>Drive cost reduction by reducing mileage, travel time, and cost </li></ul>Optimizing street-level routes enables you to:
  49. 49. Release 12 Enables You To… Think Globally Work Globally Manage Systems Globally Reduce implementation, integration, and management costs of global applications
  50. 50. Dramatically Lower IT Costs through System Consolidation <ul><li>Only Oracle… </li></ul><ul><li>Supports all languages and localizations in same database </li></ul><ul><li>Scales to very large volumes via RAC and Grid Computing </li></ul><ul><li>Lower Cost </li></ul><ul><li>Consolidate data centers </li></ul><ul><li>Administer fewer systems </li></ul><ul><li>For each new flow, leverage existing setups and reference data </li></ul><ul><li>Better Automation </li></ul><ul><li>Standardize, document, and audit processes </li></ul><ul><li>Integrated cross-application business flows </li></ul><ul><li>Better Information </li></ul><ul><li>All detail available for drilldown </li></ul><ul><li>Deploy DBI in weeks vs. quarters or years for a traditional warehouse </li></ul>Think Work Manage
  51. 51. Secure the Global Enterprise Address global security pressures with a comprehensive security portfolio <ul><li>Provide enterprise-wide, standards-based security </li></ul><ul><ul><li>Single sign-on </li></ul></ul><ul><ul><li>Corporate directory </li></ul></ul><ul><ul><li>Access / identity management </li></ul></ul><ul><ul><li>Identity federation </li></ul></ul><ul><li>Simplify security administration </li></ul><ul><ul><li>Decentralized, delegated user admin </li></ul></ul><ul><ul><li>Automated & self-service provisioning with approvals </li></ul></ul><ul><ul><li>Extended IT and system admin security with DB tools (e.g. DB Vault) </li></ul></ul><ul><li>Continuously monitor environment </li></ul><ul><ul><li>Security dashboard / reports </li></ul></ul><ul><ul><li>Best practice & typical violations </li></ul></ul>Audit & Compliance Government mandated accountability is driving new scrutiny of security Cost User provisioning, de-provisioning and re-provisioning are often manual and labor-intensive Manageability Multiple user communities require management (clerical, self-service, customers, suppliers) Risk Without control of data integrity and access, business risk increases Think Work Manage
  52. 52. Configure, Don’t Customize Highly configurable global system lets you tailor the system without programming Flexfields – User definable data key Folders – User tailorable forms Workflow – Configurable business process flow Custom Library – Directory for customer extensions (forms) OA Framework / Forms Personalization – Configurable page “look & feel”, navigation, tabs, fields, buttons XML Publisher – Flexible report / document output <ul><li>Eliminate costly customizations </li></ul><ul><li>Preserve configurations through upgrades </li></ul><ul><li>Accelerate systems deployment </li></ul>Think Work Manage
  53. 53. Comprehensive Integration Repository Simplify and accelerate systems connectivity <ul><li>Enable key integration types </li></ul><ul><ul><li>Business to Business </li></ul></ul><ul><ul><li>Enterprise Application Integration </li></ul></ul><ul><ul><li>Business Process Management </li></ul></ul><ul><ul><li>Business Activity Monitoring </li></ul></ul><ul><li>Support industry-standard messages </li></ul><ul><li>Support standards-based XML documents </li></ul><ul><li>Search and view available interfaces via powerful UI </li></ul><ul><li>Automatically keep in step with source code via standard patching </li></ul>A Catalog of All EBS Integration Points <ul><li>Web Services </li></ul><ul><li>Public Java & PL/SQL APIs </li></ul><ul><li>Business Events </li></ul><ul><li>Batch Interfaces </li></ul>Think Work Manage
  54. 54. Next Gen. Business Process Mgmt Integrate Oracle, 3 rd party & legacy applications to extend process automation <ul><li>Quickly integrate heterogeneous applications using an intuitive, graphical UI </li></ul><ul><li>Manage system performance via web with a user-friendly console </li></ul><ul><li>Reduce connectivity headaches with pre-packaged, standard interfaces for applications and legacy systems </li></ul><ul><li>Built on widely adopted industry standard language (BPEL) </li></ul>BPEL – Business Process Execution Language BPEL Process Manager Step 1 Step 2 Step 3 Step 4 Step 5 Business Process Oracle EBS Siebel CRM PeopleSoft Financials Custom Order Application Mainframe HR Application New Web Application <ul><li>Standard Interfaces </li></ul><ul><li>Cross-application maps </li></ul>Think Work Manage
  55. 55. Merchandising Invoice Matching Sales Audit Stock Ledger Accounts Receivable Cash Management General Ledger Accounts Payable E-Business Financials <ul><li>Matched invoices </li></ul><ul><li>Credit notes </li></ul><ul><li>Debit memos </li></ul><ul><li>Rebates </li></ul><ul><li>Suppliers </li></ul><ul><li>Partners </li></ul><ul><li>Addresses </li></ul><ul><li>Freight terms </li></ul><ul><li>Lower cost integration between disparate systems </li></ul><ul><li>Better performance with integrated business flows across applications </li></ul>Inbound Retek Data Outbound Financials Data <ul><li>Daily sales </li></ul><ul><li>Cash and deposits </li></ul><ul><li>Inventory </li></ul><ul><li>Sales data </li></ul><ul><li>Payment terms </li></ul><ul><li>GL accounts </li></ul><ul><li>Currency rates </li></ul>Integration with Core Applications Oracle | Retek Integration with BPEL Think Work Manage
  56. 56. Web/Call Center/Sales Force Identify Customer Quoting Oppty Info. Quote Status Quote Value Order Management Billing Opportunity AR Account Mgmt Browse & Search Products/Services Customer Product Two way synch Oracle <> Siebel Siebel CRM On Demand Siebel/Oracle Oracle Installed Products One way synch Oracle > Siebel Tele, Field Service Quotes Orders Install Base Service Requests Invoices Install Base <ul><li>Initial customer data load from Oracle EBS to Siebel CRM On Demand </li></ul><ul><li>Integrate customer creation flow from CRM On Demand to Oracle EBS </li></ul><ul><li>EBS Customer Data Quality Management (DQM) tools available within CRM On Demand </li></ul><ul><li>Support bi-directional synch of customer and contact </li></ul><ul><li>Product Master maintained in Oracle EBS and synched to Siebel CRM On Demand </li></ul><ul><li>Convert CRM On Demand opportunity to Oracle EBS quote </li></ul><ul><li>Customer and product context are passed from CRM On Demand opportunity to Oracle EBS quote </li></ul><ul><li>Quote status presented back in CRM On Demand </li></ul><ul><li>Quotes, orders, install base, service requests from Oracle EBS are presented within CRM On Demand </li></ul>CUSTOMER AND PRODUCT INTEGRATION OPPORTUNITY TO QUOTE 360 DEGREE CUSTOMER VIEW Integration Solution: Siebel CRM On Demand to Oracle E-Business Suite Think Work Manage
  57. 57. Apps Management Pack for EBS Consolidate and simplify systems management <ul><li>Manage entire systems infrastructure (apps, middleware, DB, H/W) from a single console </li></ul><ul><li>Provide visibility across dev, test, and production systems </li></ul><ul><li>Proactively monitor KPIs and events with alert notifications </li></ul><ul><li>Drive root cause analysis with graphical topology views and config / patch level comparisons </li></ul><ul><li>Accelerate EBS provisioning with automated system cloning </li></ul><ul><li>Open integration with 3 rd party products and mgmt frameworks </li></ul>Think Work Manage
  58. 58. Why Upgrade? All Customers Benefit Straight Talk from Customers and Partners “ Banks, taxes, payments, and accounting – everything that becomes centralized will bring Emerson tremendous efficiencies.” -- Greg Harre, Controller for Emerson Tool Company “ Oracle continues to invest in a better user experience in E-Business Suite Financials Release 12—from centralized accounting, tax and supplier maintenance to a new user interface.” -- Sean Malinski, Accenture Partner, Global Business Solutions - Oracle Practice “ We have 60 Sets of Books and see tremendous efficiencies with running processes across these SOBs using Ledger Sets.” -- Keith Dunkin, Finance Manager - Systems & Support, Alcoa <ul><li>Manage complexity at lower cost </li></ul><ul><li>Comply with international regulations and standards </li></ul><ul><li>Reduce upgrade risk </li></ul>Multi-National <ul><li>Lower TCO </li></ul><ul><li>Improve user experience </li></ul><ul><li>Reduce upgrade risk </li></ul>Domestic Think Work Manage
  59. 59. Why Upgrade? Easier Maintenance E-Business Suite Patching: Minimize system downtime <ul><li>Ensure patch compatibility with customer’s installation and automatically alert for incompatibility </li></ul><ul><li>Leverage faster programs to analyze patch prerequisites </li></ul><ul><li>Generate custom “read me” instructions based on customer-specific setup and configuration </li></ul><ul><li>Automatically consolidate “read me” instructions for multiple patches and eliminate redundant steps </li></ul><ul><li>Automatically detect patches that have already been downloaded (i.e. maintain download history) </li></ul>Think Work Manage
  60. 60. Why Upgrade? Most Comprehensive Solution The Global Business Release <ul><ul><li>Planning </li></ul></ul><ul><ul><li>Procurement </li></ul></ul><ul><ul><li>Manufacturing </li></ul></ul><ul><ul><li>Logistics </li></ul></ul><ul><ul><li>Service </li></ul></ul><ul><ul><li>Maintenance </li></ul></ul><ul><ul><li>Product Lifecycle Mgmt </li></ul></ul><ul><ul><li>Sales & Marketing </li></ul></ul><ul><ul><li>Finance </li></ul></ul><ul><ul><li>Human Resources </li></ul></ul><ul><ul><li>Projects </li></ul></ul><ul><ul><li>Contracts </li></ul></ul><ul><ul><li>Order Management </li></ul></ul><ul><ul><li>Configurator </li></ul></ul><ul><li>Includes Over 2,350 New Capabilities </li></ul><ul><ul><li>50% Industry Specific Capabilities </li></ul></ul><ul><ul><li>50% Cross-Industry Capabilities </li></ul></ul>Includes 11 New Modules/Products Think Work Manage
  61. 61. EBS Release 12 Feedback
  62. 62. <Insert Picture Here> “ The ability to access multiple operating units with a single responsibility can simplify SOX compliance monitoring.” -- Pam Bateman, Business Solutions Manager for Finance  “ Banks, taxes, payments, and accounting – everything that becomes centralized will bring Emerson tremendous efficiencies.” -- Greg Harre, Controller, Tool Company From a Global Customer Feedback from Release 12 Training, October 2006
  63. 63. <Insert Picture Here> “ In our opinion Oracle's EBS 12 is a significant step forward in the integrated suite approach to enterprise applications. The Suite is functionally rich and serves the global enterprise well. As a tightly integrated suite of products, businesses will realize significant gains from the interoperability of the suite environment.” From a Leading Analyst Executive Brief: Oracle E-Business Suite R12 October 2006
  64. 64. <Insert Picture Here> “ Release 12 features will help solve our clients’ biggest business process and industry-specific challenges and we look forward to partnering with Oracle and our joint clients.” A. Mitchell IBM Global Business Services Americas Oracle Practice Lead
  65. 65. <Insert Picture Here> “ Many clients are evaluating whether to upgrade from Oracle E-Business Suite 11i to Release 12 or wait for the larger Fusion release. There are significant application and architecture changes in Release 12. Upgrading now will help build the foundation to prepare for Fusion—maximizing business value while mitigating risk.” Sean Malinski Accenture Partner, Global Business Solutions - Oracle Practice
  66. 66. R12 is the Global Business Release <ul><li>Think Globally to make the right decisions </li></ul><ul><li>Work Globally to be more productive </li></ul><ul><li>Manage Systems Globally to lower cost and increase performance </li></ul>Brought to You by Oracle Applications Unlimited