This document describes the preferred success from SAP

1. Public
SAP Preferred Success
Fast-Track the Value of Your Cloud Investment
L1 Customer Presentation
September 2022

2. 2
2
Public
SAP Preferred Success:
A personalized, proactive
partnership for the life of your solution.
Personalized success plans
Get insight-driven recommendations
based on metrics and milestones to help
you achieve your business outcomes.
Better user experiences
Improve user experiences by
reducing efforts to adopt, test,
and validate new innovations.
Exclusive success resources
Access expert resources and digital
learning and gain hands-on experience
in a collaborative community.

3. 3
3
Public
The Total Economic Impact™ of SAP Preferred Success
$810.1K
Accelerated implementation and release
preparations
$774.7K
Business process optimization
$379.4K
Faster time to value
$275.5K
Faster incident resolution
Three-Year Benefits*
Net present value
over a 3-year period
$1.77M
Key Numbers
40%Faster incident
resolution
Efficiency improvement
due to business Process
optimization
30%
Faster
implementation
17%
It is very useful to have someone at
SAP looking at new features and thinking
about how they could be relevant for us.
IT Finance Director, Logistics
Voice of the Customer
This document is an abridged version of a Forrester Consulting case study commissioned by SAP titled:
The Total Economic Impact™ of SAP Preferred Success, July 2021. Read the full study
* Results are for a composite organization

4. 4
4
Public
7 Ways to Accelerate Your Success in the Cloud
In-depth Release Guidance
Plan for relevant feature adoption
based on your goals.
Feature Adoption Planning
and Success Checks
Identify SAP best practices during
implement/adopt and operate/optimize
phases to improve ROI.
Targeted Learning Programs
Empower key users and administrators
with knowledge and best practices.
Advanced Support and
Enhanced Target SLAs
Receive quicker initial incident
response times and resolution targets.
New Feature Activation
Get personalized recommendations on
what new features to add and when for
faster innovation adoption.
Customer Success Experts
Receive expert guidance on using your
exclusive content, resources and
planning insight.
EarlyWarning*
Get alerts to mission-critical risk
patterns and recommendations to
proactively address issues.
* EarlyWarning only available for selected cloud solutions

5. 5
5
Public
BENEFITS
WHAT’S INSIDE?
Deliver Peace of Mind Throughout Your Cloud Journey
Feature Adoption Planning and Success Checks:
Analysis of solution adoption, usage,
and optimization post go-live
Improve solution usage
Easy to consume, outcome-driven services,
targeted to a specific business objective
Improve adoption based on
your business needs
Mapped to value drivers and
expected business benefits
Improve process performance and
stay up-to-date with latest features
Delivered by experts
for a deeper-dive
Reduce administrative effort
and increase transparency into
new and deprecated features

6. 6
6
Public
In-Depth Release Guidance:
Make it Easier to Reach Your Goals on Your Terms
Share key release milestones and
dates (preview and production)
PLAN
Review features and informs you of the most relevant
impacts focused on business continuity
DISCOVER
Provide an individualized release plan guiding you
to new features, best practice checklists, and when to
test new functionality
EXPLORE
Align with you on adoption plan for relevant
features as you begin implementation testing
TEST
Guide you as you execute initiatives to adopt
new features and functionality with release
webinars, exclusive content etc.
ENABLE
Follow up on training and adoption planning to help
assess impact on business strategy and goals
MEASURE

7. 7
7
Public
Equip Administrators to Drive Innovation
Targeted Training Programs:
The SAP Learning Hub, edition for
SAP Preferred Success1,2 allows you to:
1 With an SAP Preferred Success subscription, customers have access for up to 5 administrator users with
100 hours of SAP Learning System Access (60 hours available from the start and an additional 40 hours
upon request) and 2 certification attempts for each user for the Learning Hub, solution editions.
2 Seven SAP solutions
3 SAP Learning System Access (60 hours available from the start and an additional 40 hours upon request)
are currently available for SAP SuccessFactors
Continuously learn and improve readiness: Get digital programs
tailored to administrators’ roles and skills
Safely test new features: Use exclusive Live Access Systems3 to
explore functionality without risks or additional costs
Create connections that create value: Collaborate with peers and
SAP experts to share insights, experiences, and best practices

8. 8
8
Public
CORRECTIVE ACTION
INITIAL RESPONSE TIME*
Advanced Support and Enhanced Target SLAs:
Get 50% Faster Response Times on Priority 2, 3, and 4 Incidents
*Real-time initial response unless otherwise specified
PRIORITY
1
2
3
4
SAP Enterprise
Support, cloud editions
SAP Preferred
Success
SAP Enterprise
Support, cloud editions
SAP Preferred
Success
1 Hour 1 Hour 4 Hours 4 Hours
4 Hours 2 Hours 3 Business Days
1 Business Day 4 Hours (OH)
2 Business Days 1 Business Day
50% FASTER
RESPONSE

9. 9
9
Public
Get the Latest Innovations Working for You
New Feature Activation:
Three steps to get it done:
Link your priorities to each feature’s value
Conduct an impact analysis
Move to production
Three scenarios to fit your needs:
Activate new features from the latest release
Activate innovations from previous releases
Push new features into demo systems

10. 10
10
Public
Proactively Mitigate Risks and Improve Performance
EarlyWarning*:
Analyze the data to identify critical
issues that have affected performance
Use predictive model to identify risk
patterns across systems to predict
future risks
Collaborate across SAP resources
to craft solutions
Provide clear recommendations
to improve stability and performance
Include customers into a watchlist for
predictive monitoring
* EarlyWarning only available for selected cloud solutions

11. 11
11
Public
Accelerate time to value
during the onboarding and
implementation phase
Meet and track strategic business
goals and KPIs in quarterly business
reviews
Align resources with insight-
driven success plans
Be your trusted advocate
to SAP stakeholders
Improve feature adoption
via personalized, regular
release reviews
Increase adoption and
consumption through access to
product and functional expertise
Get Expert Guidance Every Step of the Way
Customer Success Experts:

12. 12
12
Public
The Extra Impact of Expanded Edition*
FUNCTIONAL/TECHNICAL RESOURCE
Product expert to troubleshoot integration, answer
non-support questions, and advise on best
practices
SPECIAL TEAM FOR
HIGH-PRIORITY ISSUES (P2)
Experts with in-depth knowledge of your solution
handle high-priority issues
SEMI-ANNUAL APPLICATION
(BUSINESS) REVIEW
Understand pain points and identify opportunities for
new functionality and/or automation
SOLUTION STABILIZATION REVIEW
Troubleshoot data, integration, configuration,
and setup issues
PROACTIVE MONITORING
Continuously evaluate your solution for
system and application issues
NEW FEATURE ACTIVATION
Assistance enabling new features,
configurations, and simple customizations
*Currently available for SAP Ariba solutions

13. 13
13
Public
*SAP IBP, SAP FSM, SAP Service and Asset Manager
SAP Preferred Success is
available for a growing
list of SAP solutions:
SAP SuccessFactors
SAP S/4HANA Cloud
SAP S/4HANA Cloud, private edition
SAP Ariba
SAP Fieldglass
SAP Sales Cloud and SAP Service Cloud
SAP Marketing Cloud
SAP Commerce Cloud
SAP Customer Data Cloud
SAP Digital Supply Chain*
SAP Business Technology Platform
SAP Cloud Platform, Enterprise Agreement
SAP Ariba solutions, expanded edition

14. 14
14
Public
AGG Power Solutions
Improving operations, innovating, and adapting
the business model for sustainable growth
50% Increase in sales management efficiency
98% Customer satisfaction
10% Reduction in time to market for new products
20% Increase in service revenue from new business models
Thanks to SAP Preferred Success, we had a professional
team to safeguard our transformation and digitalization
journey based on SAP S/4HANA Cloud.
Li Zhengliang, IT Manager, AGG Power Technology
Fuzhou Co. Ltd.
 Read the full story on sap.com
 See how other customers are realizing business value with SAP Preferred Success

15. 18
18
Public
Let’s Get Started
Scan to visit
sap.com/preferred-success
Visit us online at sap.com/preferred-success
Schedule an advisory session with
your services representative

16. Thank you.
Contact information:
© 2022 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to SAP Materials for general audiences.
For more information, visit the SAP Preferred Success website:
www.sap.com/preferred-success
SAP Preferred Success