As the enterprise’s adoption of mobility continues to rise, IT departments are faced with the challenge of managing and securing a growing number of mobile devices. And not just workplace devices – but also the ones employees are bringing to work.
https://www.capgemini.com/mobile-solutions/mobile-secure-mdm
Best Practices in Implementing Social and Mobile CX for UtilitiesCapgemini
Are you having difficulties in implementing a modern customer experience solution strategy that meets your customers’ needs across all interaction channels, including mobile and social?
This presentation highlights best practices for the design and implementation of effective CX strategies adapted to the utilities industry.
Presented at Oracle OpenWorld 2014 by Bruna Gapo, Oracle's Utilities Industry Director, Ajay Verma, Capgemini's Global Utility Practice Leader, and Victor Jimenez, Capgemini Utilities Executive.
http://www.capgemini.com/oracle
Infographic - Digitizing Energy: Unlocking business value with digital techno...Accenture the Netherlands
The energy industry is undergoing an unprecedented period of transition. How can digital technologies help companies disrupt existing markets and penetrate new ones?
PTC helps companies around the world reinvent the way they design, manufacture, operate, and service things in and for a smart, connected world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based product lifecycle management. Today, our leading industrial innovation platform and field-proven solutions enable you to unlock value at the convergence of the physical and digital worlds. With PTC, manufacturers and an ecosystem of partners and developers can capitalize on the promise of the Internet of Things and augmented reality technology today and drive the future of innovation.
The cloud has arrived in IT and has taken a prominent position. One important pillar is Infrastructure as a Service (IaaS). IaaS is becoming a more regular term in IT. Although not as accepted as common knowledge in comparison to the other major pillar of cloud SaaS. To what extent is IaaS adopted within organizations in the Netherlands? Why do organizations opt for IaaS? Why not? Accenture conducted a survey among 150+ organizations and the results can be found in this Factsheet.
Presented during the Open Source Conference 2012, organized by Accenture and Redhat on December 14th 2012. This presentation discusses an open source Big Data case study.
By Jonathan Bender, Consultant, Accenture Technology Labs
Best Practices in Implementing Social and Mobile CX for UtilitiesCapgemini
Are you having difficulties in implementing a modern customer experience solution strategy that meets your customers’ needs across all interaction channels, including mobile and social?
This presentation highlights best practices for the design and implementation of effective CX strategies adapted to the utilities industry.
Presented at Oracle OpenWorld 2014 by Bruna Gapo, Oracle's Utilities Industry Director, Ajay Verma, Capgemini's Global Utility Practice Leader, and Victor Jimenez, Capgemini Utilities Executive.
http://www.capgemini.com/oracle
Infographic - Digitizing Energy: Unlocking business value with digital techno...Accenture the Netherlands
The energy industry is undergoing an unprecedented period of transition. How can digital technologies help companies disrupt existing markets and penetrate new ones?
PTC helps companies around the world reinvent the way they design, manufacture, operate, and service things in and for a smart, connected world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based product lifecycle management. Today, our leading industrial innovation platform and field-proven solutions enable you to unlock value at the convergence of the physical and digital worlds. With PTC, manufacturers and an ecosystem of partners and developers can capitalize on the promise of the Internet of Things and augmented reality technology today and drive the future of innovation.
The cloud has arrived in IT and has taken a prominent position. One important pillar is Infrastructure as a Service (IaaS). IaaS is becoming a more regular term in IT. Although not as accepted as common knowledge in comparison to the other major pillar of cloud SaaS. To what extent is IaaS adopted within organizations in the Netherlands? Why do organizations opt for IaaS? Why not? Accenture conducted a survey among 150+ organizations and the results can be found in this Factsheet.
Presented during the Open Source Conference 2012, organized by Accenture and Redhat on December 14th 2012. This presentation discusses an open source Big Data case study.
By Jonathan Bender, Consultant, Accenture Technology Labs
Unleash Enterprise Innovation with Sogeti’s Industry SolutionsCapgemini
Sogeti’s industry solutions, built on Hewlett Packard Enterprise ConvergedSystem for Microsoft Analytic Platform System (APS) and Power BI, create a proven platform for visualizing, modeling and reporting data insights for industries including Healthcare and Retail.
Learn how to unite structured inpatient and outpatient data. Find out how to converge real-time inventory visualization and notifications from external sources and Social Media. Learn to capture and analyze data to improve your decision-making.
Presented at Discover London 2015.
In early 2020, Geisinger Health launched a multi-year digital transformation program to transform patient and caregiver experiences. The program sought to harness best-in-class technology solutions and innovation from the digital health ecosystem, and also envisioned the transformation of IT infrastructure to support digital health experiences. When the pandemic struck in early 2020, Geisinger’s leadership reaffirmed their commitment to the digital transformation road map and the strategic technology investments required to accelerate the transformation. To implement the road map, Geisinger established a Digital Transformation Office (DTO) to oversee the implementation of the road map, provide centralized governance, and enable technology partner selection for key aspects of the proposed road map. With broad cross-functional involvement and collaboration, the DTO was able to accelerate the transformation journey, improve digital engagement, and deliver millions of dollars in benefits.
Learning objectives
1) Identify best practices and learnings from how a large integrated health system is driving a multi-year digital transformation roadmap
2) Discover how technology is enabling digital transformation at the front and back end of healthcare operations and best practices in technology strategy and technology partner selection
3) Recognize how centralized governance can accelerate transformation and maximize value from technology investments
Digital Transformation in 2015: Laying the Groundwork for SuccessPerficient, Inc.
Digital transformation is defined as, “The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touch point in the customer experience lifecycle.”
Digital transformation is driving the way you interact with customers across all channels. It touches all aspects of your business including cloud, customer experience, eCommerce, integration, CRM, digital marketing, mobile, collaboration, analytics and Big Data solutions.
To help you prepare, Perficient presents a webinar series focused on laying the groundwork for success with your digital transformation strategy.
Our webinar covered:
-What digital transformation is, and why it’s important
-The technologies driving digital transformation
-What governance, silo breakdown, and process changes are involved
-How to get started with your digital transformation initiative
Accenture Cloud Platform: Control, Manage and Govern the Enterprise Cloudaccenture
The Accenture Cloud Platform is a multi-cloud management platform that enables organizations to manage all of their enterprise cloud
resources—public and private—and automate and accelerate solution delivery.
Executing Complex Strategies through a Field Sales Forceaktana
Aktana presents at the EyeForPharma Sales Force Effectiveness conference in June 2012, on how to ensure the successful execution of strategies through the field.
Build a Mobile Foundation to Drive Digital Transformation InitiativesPerficient, Inc.
Mobile has been adopted faster than any consumer technology in history. In an always-on, always-connected world we expect the information we want to be available whenever and wherever we want it. As customer expectations rise, you need to change the way you work and engage with them.
While highly engaging user experiences are critical, you’re often faced with aging technologies on supporting back-end systems that can hinder innovation. You’re challenged to transform the mobile experience by delivering high-quality, secure and scalable mobile experiences quickly.
Our webinar covered:
-Top mobile trends that are driving digital transformation and delivering significant business value
-Key process and architecture improvements that speed development and ensure stable, scalable, and secure mobile services
-Tips for establishing a flexible mobility strategy and architecture for app development, mobile app management, mobile device management, and integration approaches
Healthcare Portals: 5 Core Practices to make a Great Digital ExperiencePerficient, Inc.
Presenter: Mark Polly, Director, Portals, Content & Social, Perficient
We discuss five core practices that healthcare organizations must implement correctly in their portals to
achieve an excellent digital experience.
Creating a Successful API Program to Drive Digital TransformationPerficient, Inc.
API management is a driving discipline in the digital transformation movement that can unlock tremendous business value. Because APIs intersect at IT and the business, it’s important to understand how they can be used. APIs can connect inventory management with resource planning for better operational efficiency, integrate with partner organizations for increased sales, and push data to and from a mobile device for the connected enterprise and consumer. The core concepts of APIs are technical in nature, but their business applications are almost limitless.
Creating a successful API program goes way beyond choosing the right tool. The supporting components and disciplines (some tried and true and some emerging) around API management are a critical component of the comprehensive picture.
In this webinar, we discussed:
-The building blocks of a strong API program
-How to get executive buy-in
-Supporting components and disciplines of API management
-How APIs help to build a world-class digital business
Capgemini Leap Data Transformation Framework with ClouderaCapgemini
https://www.capgemini.com/insights-data/data/leap-data-transformation-framework
The complexity of moving existing analytical services onto modern platforms like Cloudera can seem overwhelming. Capgemini’s Leap Data Transformation Framework helps clients by industrializing the entire process of bringing existing BI assets and capabilities to next-generation big data management platforms.
During this webinar, you will learn:
• The key drivers for industrializing your transformation to big data at all stages of the lifecycle – estimation, design, implementation, and testing
• How one of our largest clients reduced the transition to modern data architecture by over 30%
• How an end-to-end, fact-based transformation framework can deliver IT rationalization on top of big data architectures
The last 18+ months have proven to be like no other time in modern history, and it has had a profound effect on the supply chain in the manufacturing industry. This disruption has meant many restless nights worrying about supply chains, workforce agility, capacity planning, resource allocation, and much more for manufacturers. Manufacturers have realized that better planning and preparedness are crucial to adapting to the rapid changes in demand seen in today's current climate.
In this webinar, you will learn how to address these challenges head-on as we discuss how your organization can become more agile and scale to your specific business requirements and how Cloud ERP systems can support better planning and preparedness for what's next.
________________________________________
About The Presenter
Steve Canter - Director of Global Service Delivery
Steve Canter has over 25 years of experience in the information technology industry. Steve has been responsible for delivering solutions to many medium-sized and large companies in a variety of industries as a consultant and project manager. Steve also brings a unique perspective to SmartERP, having spent over ten years as the CIO for a manufacturing and distribution company. During that period, he also helped shape product and customer service strategy at Microsoft and Oracle as a member of several customer advisory boards.
Grow your business with the power of Graph Database. We take a look at how a social graph database could help legal professionals Grow their Legal Practice
Industrial Internet, Should I be Interested?ionSign Oy
The Industrial Internet of Things - or the Smart Connected Products - are emerging and transforming both competition and companies. What's it all about and why should I care?
Don't come last in a mobile first --WhitepaperAbhishek Sood
By 2020 mobile devices will outsell PC’s by a factor of 10.
Regardless of what mobility strategy your company has in place, or how you intend to execute it, the more mobile users, devices, applications and content your organization adopts, the more challenges you will have to deal with.
Download this white paper to discover how to overcome the most pressing mobility challenges including device security and management, app development, remote support, mobile data and analytics, and more.
Increasing effectiveness, efficiency & mobility of field employees with wirel...JTOX
The development of mobile wireless devices provide great potential to support work processes of field employees and has an enormous impact on the development of other strategic applications for businesses. This presentation will investigate how both the mobile worker and stationary offices can benefit from using wireless applications to increase effectiveness and efficiency of the overall organization. Simultaneously contemporary conceptual frameworks will be presented
Unleash Enterprise Innovation with Sogeti’s Industry SolutionsCapgemini
Sogeti’s industry solutions, built on Hewlett Packard Enterprise ConvergedSystem for Microsoft Analytic Platform System (APS) and Power BI, create a proven platform for visualizing, modeling and reporting data insights for industries including Healthcare and Retail.
Learn how to unite structured inpatient and outpatient data. Find out how to converge real-time inventory visualization and notifications from external sources and Social Media. Learn to capture and analyze data to improve your decision-making.
Presented at Discover London 2015.
In early 2020, Geisinger Health launched a multi-year digital transformation program to transform patient and caregiver experiences. The program sought to harness best-in-class technology solutions and innovation from the digital health ecosystem, and also envisioned the transformation of IT infrastructure to support digital health experiences. When the pandemic struck in early 2020, Geisinger’s leadership reaffirmed their commitment to the digital transformation road map and the strategic technology investments required to accelerate the transformation. To implement the road map, Geisinger established a Digital Transformation Office (DTO) to oversee the implementation of the road map, provide centralized governance, and enable technology partner selection for key aspects of the proposed road map. With broad cross-functional involvement and collaboration, the DTO was able to accelerate the transformation journey, improve digital engagement, and deliver millions of dollars in benefits.
Learning objectives
1) Identify best practices and learnings from how a large integrated health system is driving a multi-year digital transformation roadmap
2) Discover how technology is enabling digital transformation at the front and back end of healthcare operations and best practices in technology strategy and technology partner selection
3) Recognize how centralized governance can accelerate transformation and maximize value from technology investments
Digital Transformation in 2015: Laying the Groundwork for SuccessPerficient, Inc.
Digital transformation is defined as, “The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touch point in the customer experience lifecycle.”
Digital transformation is driving the way you interact with customers across all channels. It touches all aspects of your business including cloud, customer experience, eCommerce, integration, CRM, digital marketing, mobile, collaboration, analytics and Big Data solutions.
To help you prepare, Perficient presents a webinar series focused on laying the groundwork for success with your digital transformation strategy.
Our webinar covered:
-What digital transformation is, and why it’s important
-The technologies driving digital transformation
-What governance, silo breakdown, and process changes are involved
-How to get started with your digital transformation initiative
Accenture Cloud Platform: Control, Manage and Govern the Enterprise Cloudaccenture
The Accenture Cloud Platform is a multi-cloud management platform that enables organizations to manage all of their enterprise cloud
resources—public and private—and automate and accelerate solution delivery.
Executing Complex Strategies through a Field Sales Forceaktana
Aktana presents at the EyeForPharma Sales Force Effectiveness conference in June 2012, on how to ensure the successful execution of strategies through the field.
Build a Mobile Foundation to Drive Digital Transformation InitiativesPerficient, Inc.
Mobile has been adopted faster than any consumer technology in history. In an always-on, always-connected world we expect the information we want to be available whenever and wherever we want it. As customer expectations rise, you need to change the way you work and engage with them.
While highly engaging user experiences are critical, you’re often faced with aging technologies on supporting back-end systems that can hinder innovation. You’re challenged to transform the mobile experience by delivering high-quality, secure and scalable mobile experiences quickly.
Our webinar covered:
-Top mobile trends that are driving digital transformation and delivering significant business value
-Key process and architecture improvements that speed development and ensure stable, scalable, and secure mobile services
-Tips for establishing a flexible mobility strategy and architecture for app development, mobile app management, mobile device management, and integration approaches
Healthcare Portals: 5 Core Practices to make a Great Digital ExperiencePerficient, Inc.
Presenter: Mark Polly, Director, Portals, Content & Social, Perficient
We discuss five core practices that healthcare organizations must implement correctly in their portals to
achieve an excellent digital experience.
Creating a Successful API Program to Drive Digital TransformationPerficient, Inc.
API management is a driving discipline in the digital transformation movement that can unlock tremendous business value. Because APIs intersect at IT and the business, it’s important to understand how they can be used. APIs can connect inventory management with resource planning for better operational efficiency, integrate with partner organizations for increased sales, and push data to and from a mobile device for the connected enterprise and consumer. The core concepts of APIs are technical in nature, but their business applications are almost limitless.
Creating a successful API program goes way beyond choosing the right tool. The supporting components and disciplines (some tried and true and some emerging) around API management are a critical component of the comprehensive picture.
In this webinar, we discussed:
-The building blocks of a strong API program
-How to get executive buy-in
-Supporting components and disciplines of API management
-How APIs help to build a world-class digital business
Capgemini Leap Data Transformation Framework with ClouderaCapgemini
https://www.capgemini.com/insights-data/data/leap-data-transformation-framework
The complexity of moving existing analytical services onto modern platforms like Cloudera can seem overwhelming. Capgemini’s Leap Data Transformation Framework helps clients by industrializing the entire process of bringing existing BI assets and capabilities to next-generation big data management platforms.
During this webinar, you will learn:
• The key drivers for industrializing your transformation to big data at all stages of the lifecycle – estimation, design, implementation, and testing
• How one of our largest clients reduced the transition to modern data architecture by over 30%
• How an end-to-end, fact-based transformation framework can deliver IT rationalization on top of big data architectures
The last 18+ months have proven to be like no other time in modern history, and it has had a profound effect on the supply chain in the manufacturing industry. This disruption has meant many restless nights worrying about supply chains, workforce agility, capacity planning, resource allocation, and much more for manufacturers. Manufacturers have realized that better planning and preparedness are crucial to adapting to the rapid changes in demand seen in today's current climate.
In this webinar, you will learn how to address these challenges head-on as we discuss how your organization can become more agile and scale to your specific business requirements and how Cloud ERP systems can support better planning and preparedness for what's next.
________________________________________
About The Presenter
Steve Canter - Director of Global Service Delivery
Steve Canter has over 25 years of experience in the information technology industry. Steve has been responsible for delivering solutions to many medium-sized and large companies in a variety of industries as a consultant and project manager. Steve also brings a unique perspective to SmartERP, having spent over ten years as the CIO for a manufacturing and distribution company. During that period, he also helped shape product and customer service strategy at Microsoft and Oracle as a member of several customer advisory boards.
Grow your business with the power of Graph Database. We take a look at how a social graph database could help legal professionals Grow their Legal Practice
Industrial Internet, Should I be Interested?ionSign Oy
The Industrial Internet of Things - or the Smart Connected Products - are emerging and transforming both competition and companies. What's it all about and why should I care?
Don't come last in a mobile first --WhitepaperAbhishek Sood
By 2020 mobile devices will outsell PC’s by a factor of 10.
Regardless of what mobility strategy your company has in place, or how you intend to execute it, the more mobile users, devices, applications and content your organization adopts, the more challenges you will have to deal with.
Download this white paper to discover how to overcome the most pressing mobility challenges including device security and management, app development, remote support, mobile data and analytics, and more.
Increasing effectiveness, efficiency & mobility of field employees with wirel...JTOX
The development of mobile wireless devices provide great potential to support work processes of field employees and has an enormous impact on the development of other strategic applications for businesses. This presentation will investigate how both the mobile worker and stationary offices can benefit from using wireless applications to increase effectiveness and efficiency of the overall organization. Simultaneously contemporary conceptual frameworks will be presented
One-in-two mobile owners in the US owns a smartphone, and many more own tablets. As most of these same consumers adapt their personal lifestyle to be “mobile first,” they expect their employers to be there to meet them. With the growing number of personal mobile devices in the hands of users, as well as increasingly remote organizations , there’s a great opportunity for organizations to increase productivity of their employees by allowing the use of these personal devices. Taking this on seems daunting, as IT has less ability to enforce a single standard than ever before. Not taking action, however, and ignoring this trend risks exposing corporate data to public clouds with no visibility on the part of IT. Enforcing a single standard will do a lot to serve all users partially, but none particularly well. "Power to the People: Identify and Empower Your Workforce," the new report by Altimeter Group analyst Chris Silva explores how companies are deploying mobile strategies to meet the the specific needs of their employees and the organization at large.
Let's see how Enterprise Mobility Management Suite offers consistent security, performance, compliance, and support across the mobile enterprise. How it simplifies Managing devices, applications, content, BYOD, and emails while driving employee productivity and satisfaction & HowAffle Enterprise offers Enterprise Mobility Management services with a unique blend of talent and framework to Enterprise Mobility projects to ensure the best possible solutions by offering flexible and scalable enterprise mobility software solutions
Osterman Research conducted two surveys in February and March 2013 focused on Bring Your Own Device (BYOD) issues in small, mid-sized and large organizations, primarily in North America.
The paper outlines a practical “how-to” guidance to strategize and implement more effective mobile enterprise programs and details the robust capabilities that mobile enterprise partners can bring to the development and support of your corporate owned device or BYOD mobile enterprise programs.
Wondering how you can increase productivity and employee satisfaction at the same time? Check out how Mobile Information Access can keep both IT and users smiling.
The whitepapaer includes the following:
1. Understand mobile computing business
patterns and associated security risks.
2. Secure and monitor mobile device, data,
enterprise access, and applications.
3. Realize mobile enterprise security
strategy using IBM Security Solutions
Integrating Enterprise Mobility - an Assessment WHITE PAPERMobiloitte
We offer complete satisfaction to our customers by following standardized SDLC processes, hiring the best of breed developers and mastering most of our requirements gathering, wireframing, designing, developing, testing, delivering, deploying and maintenance tasks.
Ours is an off-shore model, but we ensure that both customer and Mobiloitte are always in touch by keeping communications open, providing regular updates and iterative releases so that the customer is always well informed.
Apple по-прежнему продолжает править предприятиями, однако тотальность это правления ослабевает. Это данные нового Mobility Index Report от Good Technology.
Similar to Surviving the mobile invasion - They're spreading fast and they're vulnerable (20)
COVID-19 heightened chronic challenges within the global healthcare industry. It became a catalyst amid fierce competition and tight regulations for health providers and payers to focus on digital health, cybersecurity, patient data transparency, and a variety of customer-centric and operational enhancements. As a result, we found the 2022 trendline pointing to improvements in access and quality of care.
Healthcare challenges such as optimizing the cost of care while simultaneously enabling personalized interventions and consumer-friendly shoppable services are long-standing − but, historically, the industry has been slow to react.
Read our Top Trends 2022 report to examine the lingering ramifications of the pandemic, responses from medical and insurance organizations, and the worldwide impact of ever-changing regulatory standards and mandates.
A combination of factors − the pandemic, catastrophic weather events, evolving policyholder expectations, and insurers’ drive for operational efficiency and future relevance − are sparking P&C industry changes.
In a post-COVID, new-normal environment, the most strategic insurers are building resilient, crisis-proof enterprises poised to take advantage of emerging and future business opportunities. They are leveraging advanced data analytics and novel technologies to assure agility and achieve positive revenue and customer satisfaction outcomes. Competitive advantage will hinge on accelerated digitalization and faster go-to-market. Therefore, win-win partnerships and embedded services with InsurTechs and other ecosystem players are critical.
Read Capgemini’s Top P&C Insurance Trends 2022 for a glimpse at the tactical and strategic initiatives carriers are undertaking to boost customer-centricity, product agility, intelligent processes, and an open ecosystem to ensure profitable growth and future-readiness.
This analysis provides an overview of the top trends in the commercial banking sector as they shift to technology high gear to boost client efficiency and battle a volatile, uncertain, competitive, and evolving landscape.
First, it was retail banking. Now, advanced technology is shifting to – and disrupting − the commercial banking space. Many commercial banks, known for paperwork, red tape, and branch dependency, were unprepared to support clients during their post-COVID-19 ramp-up. But now, the digital pivot to new mindsets, partnerships, and processes is in overdrive.
As commercial banks grapple with competition from FinTechs, BigTechs, and alternative lenders, their inability
to fulfill SME demands and pandemic after-shocks necessitates transformative process changes and a move
to experiential, sustainable, and inclusive banking models. We expect banks to strive to meet the demands
of corporate clients and SMEs by digitally transforming critical workflows and improving client experience.
Additionally, incremental process improvements in the middle and back-office that leverage intelligent
automation will keep the competition at bay because engaged clients are loyal.
Adopting newer methods to mine data and moving to as-a-Service models will prepare commercial banks
to flexibly respond to newcomers and find ways to co-exist through effective collaboration. The time has come for commercial banks to put transformation on the fast track as lending losses in wallet and market share could spill over to other functions!
How incumbents react and respond to 2022 trends could determine their relevancy and resiliency in the years ahead.
The Covid-19 pandemic necessitated the payments industry undergo a facelift, sparked by novel approaches from new-age players, fostered by industry consolidation, and customers’ demand for end-to-end experience. Crossing the threshold, the industry is entering a new era – Payments 4.X, where payments are embedded and invisible, and an enabling function to provide frictionless customer experience. As customers make a permanent shift to next-gen payment methods, Digital IDs are critical for a seamless payment experience. The B2B payments segment is witnessing rapid digitization. BigTechs, PayTechs, and industry newcomers are ready to jump in with newfangled solutions to help underserved small to medium-sized businesses (SMBs).
As incumbents struggle with profits, new-age firms are forging ahead to take the lead in the Payments 4.X era by riding the success of non-card products and services. The new era demands collaboration, platformification, and firms can unleash full market potential only by embracing API-based business models and open ecosystems. Data prowess and enhanced payment processing capabilities are inevitable to thrive ahead. The clock is ticking for banks and traditional payments firms because the competitive advantage is not guaranteed forever. As industry players seek economies of scale, consolidations loom, and non-banks explore new territories to threaten incumbents’ market share. While all these 2022 trends are at play, central bank digital currency (CBDC) is emerging globally and might open a new chapter in the current payments landscape.
As we slowly move out of the pandemic, financial services firms have learned the criticality of virtual engagement to business resilience. Wealth management firms will need capabilities to cater to new-age clients and deliver new-age services. This report aims to understand and analyze the top trends in the Wealth Management industry this year and beyond.
A year ago, our Top Trends in Wealth Management report emphasized how the pandemic sparked disruption and digital transformation and changing investor attitudes around Environmental, Social, and Corporate Governance (ESG) products. As we begin 2022, many of those trends continue to hold as COVID-19’s wide-reaching effects continue to influence the wealth management industry.
As wealth management (WM) firms supercharge their digital transformation journeys, investments in cybersecurity and human-centered design are becoming critical to building superior digital client experience (CX). Another holdover trend − sustainable investing – is gaining mainstream attention and generating increasingly sophisticated client demands. Data and analytics capabilities will become ever more essential for ESG scoring and personalized customer engagement. As large financial services firms refocus on their wealth management business while new digital players make industry strides, competition is becoming historically intense. Not surprisingly, client experience is the new battleground.
This analysis provides an overview of the top trends in the retail banking sector driven by the competition, digital transformation, and innovation led by retail banks exploring novel ways to create and retain value in evolving landscape.
COVID-19 caught banks off guard and shook legacy mindsets to the core. With 20/20 (2020) hindsight, firms are more aware, digitally resilient, and financially stable as they head into 2022. The trials of the past 18 months forced firms to shore up existing business and consider new models and revenue streams.
Customer-centricity remains at the top of most FS agendas and is a 2022 focal point. Banks will focus on achieving operational excellence as diligently as delivering superior CX. In 2022 and beyond, it will be paramount for FIs to explore and invest in new technologies to remain relevant and resilient.
Banking 4.X will arrive in full force in 2022 with platform-supported firms monetizing diverse ecosystem capabilities and aggressively harvesting data to create experiential customer journeys through intelligent and personalized engagements. The new era will compel future-focused banks to finally abandon legacy infrastructure and collaborate with third-party specialists to solidify their best-fit, long-term roles. Increasingly, open platforms will make banks invisible as banking becomes embedded into customer lifestyles. At the same time, banks will shed asset-heavy models and shift to the cloud for greater agility, speed to market, and faster innovation. The shift will act as a precursor to adopting new technologies on the horizon – 5G and Decentralized Finance.
The recent past was filled will extraordinary lessons for financial institutions. Now is the time to act on those learnings and move forward profitably.
While COVID-19 has sparked the demand for life insurance, it has also exposed the operating model vulnerabilities in distribution, servicing, and customer retention. In a post-COVID, new-normal environment, insurers need to enhance their capabilities around advanced data management and focus on seamless and secure data sharing to provide superior CX and hyper-personalized offerings. Accelerated digitalization and faster go-to-market are vital to remaining competitive, and win-win partnerships with ecosystems are critical in the journey.
Read our Top Life Insurance Trends 2022 to explore the tactical and strategic initiatives carriers undertake to acquire competencies around customer centricity, product agility, intelligent processes, and an open ecosystem to ensure profitable growth and future readiness.
Property & Casualty Insurance Top Trends 2021Capgemini
The Property & Casualty insurance landscape is evolving quickly with the changing risk landscape, entry of new players, and changing customer expectations. The ripple effects of COVID-19 on the P&C insurance industry and natural disasters such as forest fires have adversely impacted insurance firm books.
In this scenario, to ensure growth and future-readiness, the most strategic insurers strive to be ‘Inventive Insurers’ – assuming a customer-centric approach, deploying intelligent processes, practicing business resilience and go-to-market agility, and embracing an open ecosystem.
Read our Property & Casualty Insurance Top Trends 2021 report to explore the strategies insurers are adapting to remain competitive amidst the evolving business landscape and how they can explore new ways to enhance their profitability.
A combination of factors such as demographic changes, evolving consumer preferences, and desire to become operationally efficient were already spurring changes in the life insurance industry. Enter 2020 – the COVID-19 pandemic is having a significant impact on the industry.
At the peak of disruption, the focus was on ensuring business continuity, but new initiatives are cropping up to tackle the challenges as the industry is adapting to the new normal.
Furthermore, COVID-19 has acted as a catalyst, pushing life insurers to prioritize their efforts on improving customer centricity, developing go-to-market agility, making processes intelligent, building business resilience, and embracing the open ecosystem.
Read our Life Insurance Top Trends 2021 report to explore the strategies insurers are adopting to manage the changing market dynamics.
The uncertainty of 2020 is setting the global tone for the immediate future in the financial services industry. So it is no surprise banks are laser-focused on business resilience, emphasizing both financial and operational risks. The need to adapt quickly to new normal conditions through virtual customer engagement is clear.
Customer centricity continues to drive commercial banks’ solution designs. And, the pandemic compelled products that deliver immediate client value ‒ quick digital onboarding, seamless lending, and support for small and medium-sized enterprises (SMEs). The onus is now on banks to go to market more quickly, which requires the implementation of intelligent processes and integrating corporates’ enterprise resource planning (ERP) systems with banking workflows.
To achieve go-to-market agility, banks across the globe are investing in and collaborating with FinTechs. Many of these partnerships are focused on boosting digital lending and providing seamless support to anxious small-business clients in need of assurance.
With newfound impetus for FinTech collaboration, commercial banks have picked up their step on the path toward OpenX. COVID-19 made it evident that survival during turbulence is manageable through collaboration with ecosystem players.
Read our Top Trends in Commercial Banking 2021 report to explore the strategies banks are adapting to transform their businesses from a product-led, siloed model to an experiential and agile plan.
When we published the Top Trends in Wealth Management 2020, little did we foresee the pandemic that would sweep through the world and disrupt life as we knew it. Yet, when we reviewed last year’s trends, we found that many still hold and some have taken on even greater relevance. One such trend is sustainable investing, which had begun to gain prominence as investors became more aware of ESG considerations, and firms rolled out more sustainable investing offerings. Another trend that has accelerated in the post-COVID world is the importance of investing in omnichannel capabilities and technologies such as artificial intelligence (AI) to enhance personalization and advisor effectiveness. The pandemic has driven wealth management firms to accelerate their digital transformation journey, with some immediate focus areas being interactive client communications and digital advisor tools.
There is no denying that time is of the essence. Yes, budgets are tight, but the Open X ecosystem offers wealth management firms opportunities to reimagine their operating models and deliver excellent customer experience cost-effectively.
Top trends in Payments: 2020 highlighted the payments industry’s flux driven by new trends in technology adoption, innovative solutions, and changing consumer behavior. The pandemic has tested the digital mastery of players, who are already grappling with transition. Non-cash transactions are on a robust growth path, accelerated by increased adoption during COVID-19. Regulators are working to instill trust and address non-cash payments risk amid unparalleled growth as players collaborate to quell uncertainty. Regional initiatives, such as the P27 (Nordics real-time payments system) and the EPI (European Payments Initiative), are gaining traction in response to country-level fragmentation and competition.
Investment in emerging technologies is looked upon as an elixir to mitigate fraud, data-driven offerings are being considered for providing value-added propositions, and distributed ledger technology is in focus for digital currency solutions, efficiency enhancement, and cost gains. New players, such as retailers/merchants, are integrating payments into their value chains while technology giants are upscaling their financial services game by weaving offerings around payments as a center stage. Constrained by budgets, firms consider business models such as Platform-as-a-Service (PaaS) to provide cost-effective and superior customer experience.
A combination of factors, including demographic changes, evolving consumer preferences, and regulatory and compliance mandates, were already spurring change in the health insurance industry. Enter 2020 and the COVID-19 pandemic, which is having sweeping implications for the industry.
At the peak of disruption, the focus was on ensuring business continuity, but new initiatives are cropping up to tackle the challenges as the industry adapts to the new normal.
Furthermore, some changes are here to stay, and it will be prudent for the industry players to be resilient to the market shifts by being agile, improving member centricity, making processes intelligent, and embracing the open ecosystem.
Read our Health Insurance Top Trends 2021 report to explore the strategies insurers are adopting to manage the external pressures.
The banking industry’s resilience is being tested as banks navigate through a remarkable 2020 filled with uncertainties. The impact of COVID-19 has been about setting the tone for future operational models. Retail banks have shifted focus towards integrated risk management with a more holistic view of operational risks. Adapting to the new normal, banks have prioritized cost transformation while engaging customers virtually. Incumbents sought to be more responsible within fast-changing environmental conditions and ESG remained a critical focus.
To provide more experiential services, banks are leveraging techniques such as segment-of-one to hyper-personalize offerings while aiming to humanize digital channels for increased engagement. Banks are also revamping middle and back offices, going beyond the front end leveraging intelligent processes. Open X is enabling banks to play on their strengths and use the expertise of ecosystem players. Going forward, banks are poised to become an enhanced one-stop shop by providing consumers value-adding FS and non-FS experiences.
To acquire customers in cost-effective manner, retail banks are tapping value-based propositions ‒ such as POS financing and mortgage refinancing. Further, Banking-as-Service provides incumbents a way to provide their high-value offerings to other players. In preparation for the future, banks will be looking to improve their go-to-market agility by leveraging the benefits of cloud. This analysis outlines the top 10 trends in retail banking for 2021.
Explore how Capgemini’s Connected autonomous planning fine-tunes Consumer Products Company’s operations for manufacturing, transport, procurement, and virtually every other aspect of the supply-value network in a touchless, autonomous way.
Financial services is undergoing a paradigm shift that is forcing incumbent retail banks to rethink growth strategies as they struggle to remain relevant. Growing competition from BigTechs, FinTech firms, and challenger banks has added to the complexity created by increasingly stringent regulatory and compliance requirements. Customers now expect a seamless customer journey and personalized offerings because they have become accustomed to top-notch individualized service from GAFA giants Google, Apple, Facebook, and Amazon. The changing ecosystem offers established banks new, unexplored opportunities and encourages a transition beyond traditional products to meet the exacting requirements of today’s customers. Bank collaboration with FinTech and RegTech partners is becoming commonplace. Incumbents are exploring point-of-sale financing and unsecured consumer lending, while they also boost their digital channel competencies to reach a broader customer base. Banks are beginning to accept open APIs and are working with third-party specialists to create an open shared marketplace. Technological advancements such as AI are fueling efforts to evolve customer onboarding and touchpoint processes. Increasingly, banks are turning to design thinking methodology to understand the customer journey, extract deep insights, and develop a more refined user experience across the customer lifecycle.
Our analysis of the top retail banking trends for 2020 offers a glimpse into the fast-changing banking ecosystem and explores the tools and solutions being used to face new-age challenges.
Aspects of the life insurance industry have remained constant for years – and so have premiums. Traditional savings products have taken a huge hit in terms of attractiveness because low interest-rates prevail. Meanwhile, the risk landscape is shifting, and insurers need to align better with the emerging business environment, manage changing customer preferences, and improve operational efficiencies. Within today’s scenario, industry players are undertaking tactical and strategic shifts in attempts to manage unpredictable market dynamics. Insurers must develop alternative products to breathe new life into policies and leverage emerging technologies (artificial intelligence (AI), analytics, and blockchain) to improve efficiency, agility, flexibility, and customer-centricity.
Read Top Trends in Life Insurance: 2020 for a look at the innovative steps future-focused insurers are considering to meet industry challenges and opportunities.
The health insurance industry is evolving and undergoing significant changes. As the risk landscape shifts, insurers are working to improve operational efficiencies, meet evolving customer preferences, and align better with the changing business environment. Accordingly, payers must adapt and align business models and offerings. An incisive tactical approach is required to accommodate members’ needs and related emerging risks — medical, health, and environmental. Advanced technologies such as artificial intelligence, analytics, automation, and connected devices are enabling insurers to manage these changes proactively, partner with members, and help to prevent risks, all the while continuing to fulfill payer responsibilities.
Read Top Trends in Health Insurance: 2020 to learn which strategies insurers are adopting to navigate and align with today’s challenges.
Similar to other financial services domains, payments is evolving into an open ecosystem. The EU’s Payment Services Directive (PSD2) pioneered open banking by encouraging banks and established payments players to securely open the systems to foster competition, innovation, and more customer choices. In tandem with non-cash transaction growth, regulations are driving banks and payments firms to expand their array of payment methods and channels. Governments are encouraging financial inclusion by also promoting the adoption of non-cash payments. Increasingly, merchants and corporates seek to offer alternative payment systems because of widespread popularity among consumers. Alternative payments also enable merchants to provide real-time and cross-border payments to boost business efficiency.
Banks, payment firms, card firms, BigTechs, FinTechs, and other players are continuously developing new technology to cash in on market changes. However, data breaches and fraud continue to hinder innovation as firms devote countless resources each year to address security issues. Many governments are also designing new regulations to reduce ecosystem threats. All these measures are expected to make the current ecosystem much more secure and simple for players as well as customers.
Top Trends in Payments: 2020 explores and analyzes payments ecosystem initiatives and solutions for this year and beyond
Surviving the mobile invasion - They're spreading fast and they're vulnerable
1. Surviving the Mobile Invasion
THEY’RE SPREADING FAST, AND THEY’RE VULNERABLE.
As the enterprise’s adoption of mobility continues to rise, IT departments are faced
with the challenge of managing and securing a growing number of mobile devices.
And not just workplace devices – but also the ones employees are bringing to work.
HOW TO SURVIVE – AND THRIVE – IN THE RISING ERA
OF ENTERPRISE MOBILITY:
STEP
ONE
TRACK THE INVASION FROM ITS ROOTS
56
To combat an invasive species, it
helps to know where it came from.
%
Consumers sparked the initial
invasion by embracing mobile
technology – smartphones, tablets,
and apps. This massive shift is now
transforming the way we work.
56% of American adults
own a smartphone.
(SOURCE: AdMedia Partners)
6.8 billion people live on the planet.
5.1 billion own a cell phone, but
only 4.2 billion own a toothbrush.
(SOURCE: Mobile Marketing Association)
“Today, we characterize 29% of
the global workforce as anytime,
anywhere information workers –
those who use three or more
devices, work from multiple
locations, and use many apps.
This number has risen from
23% of the global workforce in
2011 and will continue to rise...”
STEP
TWO
LOOK FOR PATTERNS
The mobile invasion can be
detected by closely observing
customers and employees for the
following behavior:
(SOURCE: "2013 Mobile Workforce Adoption Trends,”
Forrester Research, Inc., February 4, 2013)
EXPECTATIONS OF IMMEDIATE INTERACTION
90 SECONDS
90 MINUTES
It takes 90 minutes for the average person to respond to an email.
It takes 90 seconds for the average person to respond to a text message.
(SOURCE: CTIA.org)
DEMAND FOR WORKPLACE MOBILE DEVICES
67
%
One in every five* tablets will be an
enterprise device by 2017.
67% of CIOs surveyed expect to
incorporate tablets into their
networks this year.
(SOURCE: “Global Business And Consumer Tablet Forecast Update,
2013 To 2017,” Forrester Research, Inc., August 5, 2013)
(SOURCE: Morgan Stanley)
*Number rounded up from 18%
BYOD – BRING YOUR OWN DEVICE TO WORK
50
%
By 2017, half of employers will require employees
to supply their own device for work purposes.
(SOURCE: Gartner, Inc.: “Bring Your Own Device: The Facts and the Future,” David A. Willis, 11 April 2013)
DEMAND FOR ENTERPRISE APPS
X2
STEP
THREE
By 2015, the number of employees
using mobile applications in the workplace will double.
(SOURCE: Gartner, Inc.: "Bring Your Own Device: The Facts and the Future," David A. Willis, 11 April 2013)
IDENTIFY THE KEY THREATS
This ‘consumerization’ of IT is putting new pressure on companies,
which have to figure out how to enable, secure, and manage mobile
devices and apps. Key challenges include:
SECURITY
Threats from viruses, malware, and hackings
INTEGRATION AND MANAGEMENT
Complexity of integrating and managing disparate
operating systems and devices
STRETCHED RESOURCES
Scarcity of resources to manage spiraling
costs and the growing number of mobile
device types and apps invading the enterprise
BYOD
Challenges with governance and compliance, mobile
device management, and security
COMBAT THE INVASION
STEP
FOUR
Start your ongoing enterprise mobility journey today, Take the first
step with a 30-day trial. Capgemini has formed a strategic partnership
with Amazon Web Services (AWS) to provide a unique Mobile Secure MDM
offering for just €1/$1.11 per device per month.
JUST
Mobile Device Management (MDM) solutions target
processes to ensure proper device management – from
provision to decommission.
€1/$1.11
per device
per month
FEATURES AND BENEFITS
Comprehensive, secure, and scalable MDM environment for 25 devices or
more on a subscription basis.
Allows companies to move from a capital expenditure (CAPEX) to an
operational expenditure (OPEX) model.
Standardized solution that bundles services for no extra cost, including
analytic reporting via SAP BusinessObjects.
Fee includes SAP license maintenance, 24 x 7 support, infrastructure
(99.5% availability), management, and operation.
SAP Afaria is widely considered to be the most reliable and
scalable mobile security solution in the market. For this
SaaS offering, SAP Afaria runs on the AWS global cloud.
Sign up for your free trial today!
How to sign up:
www.sapafaria.com/capgemini
To learn how you can increase mobile security for
your business visit: www.capgemini.com/mobility