This document outlines various key performance indicators (KPIs) for measuring human resources performance across different dimensions. It lists KPIs related to organizational effectiveness, HR staffing and costs, compensation and benefits, absence and turnover, recruitment, training and development, and health and safety. The KPIs provide metrics for measuring factors like revenue per employee, compensation costs, absence rates, turnover, training costs, and numbers of workplace accidents.

1. KPI’s
Human Resources
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2. KPI’s
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 A. Organizational effectiveness
1. Revenue per FTE € =Revenue divided by total FTE
2. Compensation cost per FTE € = Total Compensation Cost divided by total FTE
3. Average Remuneration (in progress) (Comp. & Ben.) € = Total remuneration (comp & ben)
divided by total FTEs
4. Net Income per FTE € = Net Income divided by total FTE
5. ROI (in progress) € = (Revenue-(Total oper. costs-total comp & ben) divided by total comp & ben
 B. HR staffing, costs and remuneration
1. FTEs per HR Dept FTE = Total FTEs divided by HR dept FTEs
2. HR Dept Compensation cost/Total Comp.costs % = HR Dept Compensation cost divided by total
compensation costs
3. Net Income per HR Dept FTE = Net Income divided by HR dept FTE
4. Average HR Dept compensation € = Total HR dept compensation divided by Total HR dept FTEs
 C. Compensation & Benefits
1. Compensation & Benefits/Revenue % (in progress) = Total Comp. & Ben divided by revenue
2. Compensation/Revenue % = Total Compensation divided by revenue
3. Benefits/Revenue % (in progress) = Total benefit costs divided by revenue
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3. KPI’s
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 D. Absence & Turnover
1. Absenteeism Rate % = Number of lost working days due to absence divided by
(Number of employees) x (Number of Workdays)
2. Absence Rate per Employee = Number of lost working days due to absence divided by
Number of employees
3. Turnover % = Year to Date Separations divided by (previous fiscal year closing plus year to date new
additions)
 E. Recruitment
1. No of internal ads per month
2. Ratio of internal to external ads per month
3. Ratio of internal transfers per month
4. Cost of external ads per month
5. Sources of incoming CVs (e.g advertisements, University)
6. No of Incoming CVs per month
7. No of Answer letters per month
8. No of Interviews per month
9. Ratio of HR interviews to offer made
10. No of Rejected offers per month
11. Ratio of acceptance to Offers made
12. Ratio of exits to exit interviews conducted
13. Cost per hiring (in progress)
14. Quality of hiring (in progress)
15. Time to hire (in progress)
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4. 3
KPI’s
1. Training Cost per employee € = Total Training Cost divided by Total Headcount
2. Training Cost per participant € = Total Training Cost divided by Total Training Participations
3. Training Cost per Trained Employee € = Total Training Cost divided by Total number of Trained
Employees
4. Training Cost per Student Day € = Total Training Cost divided by Total Student Days
5. Student Days per Employee = Total Student Days divided by Total Headcount
6. Percentage of Trained Employees %= Total number of Trained Employees divided by Total Headcount
7. Percentage of Training Cost on Total Compensation Cost % = Total Training Cost divided by Total
Compensation Cost
F. Training & Development
G. Health & Safety
1. Number of deaths due to work accidents
2. Number of major accidents
3. Number of lost time accidents (total)
4. Number of accidents causing over 3 days lost time (O3D)
5. Number of serious incidents
6. Lost Time Accident Incidence Rate
7. No of employee check up per month
8. Cost of Check up per month
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5. 4
Source Key Figures/ KPIs Dimention Characteristics Strategic Tactical Operational
Master Data
Acquisition
Cost Per Hire (in progress)
Master Data Time to fill vacancy (in progress)
Master Data Number of new hires
Organizational unit, action type,
reason, personnel area, employee
group, employee subgroup
Master Data Number of replacement
Organizational unit, action type,
reason, personnel area, employee
group, employee subgroup
Master Data Quality of new hires (in progress)
Payroll
Maintenance
Total labor cost as percentage of operating expence
organizational unit, cost center, fund
center,
Payroll
Average pay per employee
organizational unit, cost center, fund
center, employee group, subgroup,
personnel area
Payroll Benefits cost as percentage of payroll
Salary Plan
Average performance score compared to revenue per FTE
Training
Development
Training cost as percentage of payroll
Training Total training hours provided
Training Average number of training hours per employee
Training Training hours by function
Training Training hours by job group
Training Training ROI
Master Data
Retention
Total separation Rate
Master Data Percentage of voluntary separations: exempt and nonexemp
Master Data Exemp separations by service length
Master Data Percentage of exemp separations among top-level performers
Master Data Cost of turnover
KPI’s Scorecard
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