Genpact
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This document summarizes a summer training project conducted at Genpact on analyzing the effects of inflation on the company's costs and profitability. It includes an analysis of key cost drivers like salaries, benefits, infrastructure expenses, IT expenses, and other employee costs. Trends in these costs and their relationship to factors like headcount, work stations, and inflation rate charged to clients are examined. Key findings are that salary costs are most impacted by inflation, the company charges an average 5% inflation rate to clients, and continuing high inflation could negatively impact future profitability if costs are not further controlled. Suggestions include controlling attrition to reduce hiring costs, negotiating inflation clauses in all contracts, and incrementally increasing inflation rates charged over
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- 1. SUMMER TRAINING PROJECT PRESENTED BY: JagmohanParmar MBA 2C
- 11. PramodBhasin, President & CEO Tiger Tyagarajan, Chief Operating Officer MohitThukral Sr. Vice President BFSI AbhinavKapoor Vice President,BFSI TathaguptaMallakar Assist. Vice President RahulMalhotra Assist. Vice President Nishi Arora Assist. Vice President
- 13. Current Ratio In US $
- 14. Acid Test/Quick Ratio In US $
- 15. Absolute liquid Ratio In US $
- 16. Debtor Turnover Ratio In US $
- 18. Net Profit Ratio
- 19. Trend of Revenue
- 20. Trend of Cost of Revenue
- 23. Source: Nasscom
- 27. To analyze the effect on the cost drivers in Genpact due to various factors.
- 31. Inflation for Source: Central statistical Organization, Ministry of Statistics and Programme Implementation, Government of India
- 32. Source: Macroeconomic and Monetary Developments - First Quarter Review 2009-10, Reserve Bank of India
- 34. Universe: The people dealing in the finance support team of various BPO companies.
- 35. Population : Total number of employees working in the Finance Planning and Analysis team in BFSI in Genpact India.
- 37. Sample size: The number of elements considered and included in the study is 15.
- 38. Data Collection:
- 43. REALIZATION PER RGFTE: In simple words, itcan be defined as the contribution made to the total revenue by each RGFTE employed by the company. Realization per RGFTE = Production revenue Production RGFTE Head count
- 44. Figure No. 4.1:- Trend of revenue per RGFTE.
- 46. SALARIES AND BENEFITS: While calculating salaries and benefits, total of all kinds of salaries paid during the year is taken. Cost Driverfor salaries and benefits is the total Head Count of the COE. Salaries & Benefits per RGFTE = Total Salaries & Benefits Total Head Count
- 47. Figure No. 4.2: Any significant deviation seen in the cost during the contract period.
- 48. Figure No: 4.3: Cost line that shows maximum increase according to the team.
- 49. Figure No. 4.4: Trend for salaries per Head Count.
- 51. Figure No. 4.5: Trend for Infra Expenses per seat.
- 52. IT EXPENSES Cost driver for IT expenses taken is SU, i.e. total number of work stations being used at one time. IT Expenses per SU = Total IT Expenses Total Work Stations
- 53. Figure No. 4.6: Trend of IT Expenses per seat.
- 54. OTHER EMPLOYEE COSTS: Training Recruitment Other expenses Cost Driver for other expenses taken is HC. Total of HC up to band 4 and band 5 is taken into consideration. Other expenses per HC = Total Cost Total HC (Band 4 & 5)
- 55. Figure No.4.7: Trend of other expenses per head count.
- 56. Figure No. 4.8: Inflation charged in the accounts.
- 57. Figure No. 4.9: Percentage of inflation charged in the accounts.
- 58. Figure No. 4.12: Revenue, cost and inflation.
- 60. On an average company has inflation clause in nearly all its accounts.
- 61. Company is charging on an average an inflation rate of 5% on fixed rate basis from its clients.
- 63. India contributes 72% in the total operations carried on the company as a whole.If the inflation continues to rise at the same pace and company continues to apply the cost cutting at the same rate, the profitability of company has a huge possibility to decline in the future.
- 65. There are some accounts where no inflation clause is charged. Company should try to negotiate with the clients in order to introduce an inflation clause.
- 66. If possible, negotiations should be made that during the contract period with completion of every year there should be some increment in the inflation rate provided to the company by its clients.