The document summarizes Roberto C. Roldán's presentation to the judging panel for the Spain Cloud Innovation Category. It discusses Solunion's SuccessFactors performance management and goals project which was implemented across Spain, Colombia, Mexico, Argentina and Chile over 3 months. The project aimed to standardize performance processes across countries on the SuccessFactors cloud system. Key benefits achieved included reducing time spent on goals and evaluations by 150%, allowing objectives to be monitored continuously, and gaining 100% employee participation in the process.

1. Solunion. Spain Cloud Innovation Category
Roberto C. Roldán – Business Support Manager and
IT Project Director SAP Iberia
October/1/2014
Nomination Presentation to
Judging Panel

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1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda
Check out the evaluation criteria for the judging of nominations before your start

3. © 2014 SAP AG. All rights reserved. 3Confidential
1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda

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Solunion, Who are we?
 Solunion is the joint venture for credit
insurance created by Euler Hermes
and MAPFRE in 2013 to offer credit
insurance solutions in Spain and Latin
America.
 Solunion is established in Spain
(headquartered in Madrid), Argentina,
Mexico, Colombia and Chile.
 Solunion’s vision is to be the preferred
partner for credit insurance and related
services in Spain and LatAm.
More information in www.solunionseguros.com

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Solunion in figures
Over 400 employees
Over 3.500 customers
135 millions euros premium volume
42 local risk analysts and over 1500
worldwide.
Over 40.000 millions euros business
transactions protected
40 millions companies monitored in
our risk database
International presence, risk and
collections offices in more than 50
countries.

6. © 2014 SAP AG. All rights reserved. 6Confidential
1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda

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Project Overview
 Solunion Success Factors Performance & Goals Project
 The SuccessFactors PM and GM is the project scope
 Setting Goals and Performance Evaluation Process, the process coverage
 Stratesys Technology Solutions was our implementation partner
 The project was rollout in Spain, Colombia, Mexico, Argentina and Chile
 The SuccessFactors BizXExpert was the implementation method

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Project Overview in Figures
 3 months
 80 person/days
 400 users implemented
 GO-LIVE on March 7th, 2014
 50 users planned in 2015 Q4

9. © 2014 SAP AG. All rights reserved. 9Confidential
1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda

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Quality Management and
Operational Readiness (1/3)
 Using Best Practices
 Using an agile methodology 100% oriented to the cloud which accelerates valuable time
and reduces cost and effort instead of a classical approach
 Choice a SuccesFactors certified team and partner
 Collaborative Planning and Execution to define business drivers and priorities
 Early trainings in the beginning of the project and pre-work before the Kick-Off to focus on
effective design and a success configuration
 Following the BizXpert Methodology
How you ensured high quality throughout the project

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Quality Management and
Operational Readiness (2/3)
BizXpert Implementation Methodology
Consulting and iterative implementation methodology with
4 distinct stages
Verify Launch
Internal Kick-off
Project Planning &
Resource booking
Project Team Orientation
Kickoff Meeting
Requirements Gathering
Workshops
Configuration / Requirements
Refinement
Data Migration
Custom Reports
Data imports/exports
[integrations] / Extensions /
Technical developments
Integration Testing
User Acceptance Testing
Go-Live Training
Go-Live Planning
Cut over plan
Customer Success
Transition
Go-Live Support
Project Closeout
Scope & Project
Readiness
Integration Testing
Acceptance
Production Readiness
Acceptance
Configuration
Acceptance
Milestones where all stakeholders of the implementation project agree that deliverables meet the requirements and that the project can continue.
Prepare Realize

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Quality Management and
Operational Readiness (3/3)
Knowledge transfer and operational readiness
 Focus on Success Factors Functionality
 Communication sessions explaining the project
 Training sessions on site and online to all employees in all the countries
 Online user guide in Solunion’s internal network
 Go Live Preparation – Email to every employee
How you managed and determined adequacy of
training and knowledge transfer to users
 Special training aimed to CEO’s, Directors and Heads of unit
How you ensured end users and the organization
were ready to embrace new process and other
changes as a result of new solution
 Communication sessions explaining the project
 Training sessions on site and online to all employees in all the countries
 Well designing training plan
o To provide understanding in the procedures changes
o To explain the new workflow
o To facilitate the users adaptation and the knowledge management

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1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda

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Rapid Time to Value and TCI/TCO
TCO Investment 2014 2015 2016 2017 2018
HW 0 0 0 0 0 0
SW 100K 20K 20K 20K 20K 20K
Ops 28K 5,6K 5,6K 5,6K 5,6K 5,6K
TOTAL
INV
128K 42,6K 42,6K 42,6K 0 0
*thousands of euros
0 €
10,000 €
20,000 €
30,000 €
40,000 €
50,000 €
2014 2015 2016 2017 2018
Cost(euros)
Amortization years
TCO
Investment

15. © 2014 SAP AG. All rights reserved. 15Confidential
1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda

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Key Challenges and Success Factors
Key challenges faced
 Record in time of
implementation
 Standardization of the
performance management in
5 different countries.
 The new technology
implementation of the project
Key contributors to the
success of your
project
The use of SuccessFactors,
Best-Practices and BizX
Methodology
A mixed Solunion and
Stratesys team departments,
together striving for a single
goal
Cristal clear definition of the
scope since the beginning of
the project
Key lessons learnt
 To unify all processes in
different countries in one
single process
 To use the methodology of
cloud projects is essential to
achieve project quality shortly
 In international projects, it’s
important to involve all the
countries since the beginning

17. © 2014 SAP AG. All rights reserved. 17Confidential
1. Company overview
2. Project overview
3. Quality management and operational readiness
4. Rapid time to value and TCI/TCO
5. Key challenges and success factors
6. Business case and actual business benefits achieved
7. Questions & answers
Agenda

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Business Case and
Actual Business Benefits (1/2)
Business objectives you initially intended to realize through the project
 Objectives Alignment and Implementation to our Strategic Plan
 Increase the employees cooperation and involvement
 Enhance employees motivation
 Reduce HR personnel expenses
 Promote the corporative culture

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Business Case and
Actual Business Benefits
Business benefits actually achieved through the project
 Objectives Alignment and Implementation to our Strategic Plan
 Reduce a 150% the time for setting, review and evaluation goals.
 Now the objectives to achieve can be monitored at any time during the process
 100% Solunion employees are participating in the process.
 HR department costs have been reduced by a 100%

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Business Case and
Actual Business Benefits
Future business benefits planned
 Social collaboration platform in order to reduce sending e-mails in 50%

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Q&A