1. Chelsea J. Shane
Cjshane83@gmail.com | (630)-803-1511 | 1135 Conan Doyle Road, Naperville IL 60564
OBJECTIVE
The objective of this resume is to provide my acquired skills and educational background for
potential future employment within the hospitality industry. Hoping to expand expertise and
future development specifically in event coordination/planning, catering and sales.
Education
Illinois State University, Normal, IL
Bachelor ofScience, Communication Studies | Minor: Sociology | August 2014
Leadership Activities
Chi Omega Women’s Fraternity,Rho Kappa Chapter
Social Media Administrator | September 2011 - May 2012
 Managed digital profiles and monitored posts on Instagram/Facebook/Twitter, comment
activity, and regulated site content to Pan-Hellenic national standards
Work Experience
Omni Hotel, Chicago IL
Front Desk Agent | June 2015- Present
 Handle guest check-ins, checkouts, and registrations efficiently
 Enrolling guests into the loyalty rewards program
 Following up with guest concerns, inquires and requests promptly
Aloft Hotel, Bolingbrook IL
Front Desk Agent | March 2015- June 2015
 Ensure proper cash handling and balancing
 Answering guest inquires pertaining to reservations, hotel property, and miscellaneous
 Delivering highest quality of customer service
Huron Consulting Group, Chicago, IL
Meetings and Events Intern | June-September 2014
 Coordinated with vendors in finding appropriate venues and sites
 Responsible for developing Excel spreadsheets representing housing plans
 In charge of informational identification for guests
 Responsible for scheduling/coordinating transportation alternatives for booked guests
Community Service Activities
“March Madness” supporting Make-A-Wish Foundation
Decorations and Event Coordination Committee | March 2011-2013
 Active advocate for Make-A-Wish Foundation; raised $30,000 annually
 Displayed back drops, donation jars, and food displays
 Provided pamphlets for guests including information about the event and foundation
Related Coursework
 Small Group Processes: teambuilding, group decision making, problem/solution
Leukemia Civic Engagement Project
Skills
 Proficient in Excel, PowerPoint, Outlook, SPSS, C-vent, Lightspeed, Epitome, Opera