1. SAMEER MALIK R.P
Doha, Qatar (Work Visa)
Contact(s): +974 31158761
Skype ID : sameermalikrp
E-Mail : sameermalikrp@gmail.com
Bachelor's Dergee holder of Computer science and engineering, 3 Years of experience in IT Admin and
Customer Care Executive.
CAREER SUMMARY
A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a
target driven. Worked in Voice processing, Semi-Voice Processing, Non-Voice processing and in voice
processing I managed both Inbound and Outbound. Having 2.5 years of experience in Voice Process,
About 6 months of Experience in IT Support Engineer.
Duties and Responsibilities
 Providing advice, information and assistance to callers.
 Suitable for work in any shift.
 Attempting to resolve all enquires on first contact with the caller.
 Making sure that all telephone calls are answered promptly.
 Dealing with a customer queries, requests, orders or complaints.
 Following up customers by calling them back.
 Sending emails to clients answering their enquiries.
SKILLS
KEY SKILLS
 Able to deal with complex calls.
 Good understanding of caller situation.
 Able to deal with any kind of customer.
 Excellent listening and problem solving skills and Keeps Quality in work.
 System Administration.
 Excellent in Computer Troubleshooting.
WORK EXPERIENCE
ITCS PVT LTD
 Designation: IT Support Engineer.
 Duration: 01-June-2013 to 05-Dec-2013 (~6 Months).
 Company: Develops and Distributes Banking Software (Provides on field support over 400
Clients).
Operating Systems
 Windows
 Mac OS
 Linux
Applications
 MS Office
 MS Excel
 MS PowerPoint

2. Responsibilities
 Voice Process.
 Providing advice, information and assistance to callers.
 Both Server’s and Oracle’s installation.
 System troubleshooting( IT admin).
 Installation of other Supportive Software and Maintenance.
 Database (Oracle) Editing and correcting Data.
 Analysing software and Hardware to providing best service accordingly.
C Cube Technologies
 Designation: Voice Process.
 Duration: 03-Feb-2014 to 30-Aug-2015 (1.8 Years) of Training and Working experience.
 Company: Maintains System Remotely.
Responsibilities
 Handling of both voice process and semi-voice process.
 Calling customer who registered problems.
 Providing advice, information and assistance to customer on a specific system problem.
 Attempting to resolve all enquires on first contact with the caller.
 Advertising about company and our products.
ACCADAMICS
Joined in BOARD Year Percentage
BE. Computer Science and Engineering Anna University Chennai 2009-2013 71.67%
Plus Two - Computer Science Higher Secondary State Board 2007-2009 60%
SSLC SSLC Kerala State Board 2006-2007 78%
PERSONAL DETAILS
Passport Number M8115544
Visa Status Work Visa
Religion Islam
Sex Male
Date Of Birth 14-Apr-1992
Nationality India
Marital Status Single
Language English, Tamil And Malayalam