This document discusses creating a people-government interface using information technology tools like creating a database of government services that can be accessed via various platforms. It can be accessed through toll-free calls, SMS, internet, mobile apps, dedicated websites, and kiosks, especially in remote areas with limited connectivity. The goal is to make all government information and services easily available to people with minimum effort needed to resolve their queries.

2. What we are upto?
Creating people government interface
using Information Technology (IT) tools.
How are we doing it?
Creating a database which contain all
the information regarding government
service.

3. How it works?
 In Rural Area:  In Urban Area:
 Call-Toll free number  Call-Toll free number
(call up - ask question - (call up - ask question -
listen answer) listen answer)
 SMS- send message,  SMS- send message,
get the information. get the information.
 Internet: Go to the
domain and see for
solution.

4. Interfaces
Mobile Kiosks
Internet

5. Why mobile platform?
 Mobile platform-78% mobile penetration/Tele
density in India.
 Mobile internet subscriptions as reported by
India's TRAI in Mar 2011 increased to 381 million.
 In year 2012 more than half of mobile phones sold
in India are smart phones.

6. How mobile platform works
Telecom Main
user operator server

7. Development of mobile app
 The application should be either pre-installed in the
phones or may be downloaded by
the user.
This helps the user to contact
government with the existing
service providers.
 Ex: SMSgyan.

8. Dedicated Website
Like, www.india.gov.in
integrating all the links
of government service
delivery system, people
can directly access it to
connect & avail the
service. It must be
updated with facebook
page, twitter feeds, RSS
feeds etc.

9. How kiosks are to be used?
The kiosks will have
Pictorial and audio
instruction ,where
queries will be
answered in audio-
video form.

10. Where kiosks?
 Remote areas which has limited mobile and
internet connectivity.
 Use of mobile kiosks.

11. Conclusion
By using the above technology effectively, we
can bring a change in the people-
Government interface. All kind of queries
can be resolved with minimum effort
needed. For this to happen in reality,
government should take up the initiative and
act soon.

12. THANK YOU